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Customer Success Project Manager Jobs in Rochester, NY

Morson Talent

Project Manager

Rochester, NY · On-site

$60 - $65/hr

... Customers and interconnecting customers Accountable and Responsible for: Cost /Budgeting and Management Communication Management Change Management Schedule Management Construction Management ...

Mindlance

Project Manager

Rochester, NY · On-site

... maximizing customer satisfaction and revenue recognition. • Communicates broad project ... Manages established project plan, taking into consideration deadlines, resources, and timing when ...

Re:Build Manufacturing

Project Manager

Rochester, NY · On-site

$106K - $159K/yr

Support customer meetings and issue resolution activities under the mentorship of senior leadership ... Build will share ownership in the company and will share in the financial rewards of the success we ...

US Tech Solutions

Project Manager

Fairport, NY

Works with customers during each stage to keep them engaged, to manage the scope of programs, and ... Project management Budgeting Scheduling Project planning Manufacturing/R&D/engineering environment ...

Christa Construction LLC

Project Manager

Rochester, NY · On-site

$85K - $97K/yr

Drive customer satisfaction by exceeding expectations across stakeholders--owners, architects, contractors, subcontractors, vendors, and internal teams. * Manage and schedule project staff across ...

NVR, Inc.

Construction Project Manager

Rochester, NY · On-site

Take ownership of and positively impact the customer experience while working directly with the ... career guidance and encourage your success. View more about our exceptional culture and ...

US Tech Solutions

Project Manager

Fairport, NY

Works with customers during each stage to keep them engaged, to manage the scope of programs, and ... Project management Budgeting Scheduling Project planning Manufacturing/R&D/engineering environment ...

Kiongroup

Project Manager

Henrietta, NY · On-site

... the customer's business case. * Develop proposal, estimate, high level schedule. What We Are ... Strong Project Management background. * Team leadership and facilitation skills. * Proficiency in ...

Kiongroup

Project Manager

Henrietta, NY · On-site

... the customer's business case. * Develop proposal, estimate, high level schedule. What We Are ... Strong Project Management background. * Team leadership and facilitation skills. * Proficiency in ...

ALS

Project Manager

Rochester, NY

Project Manager Imagine your future with us At ALS, we encourage you to dream big. When you join ... Working at ALS Our people are our most valuable asset and drive our success at ALS. We are a ...

TalentBurst, Inc.

Project Manager III

Fairport, NY

Project Manager III Location: Fairport, NY - 100% Onsite Duration: 12+ Months Schedule: Full-time, ... customers, building strong relationships for success ** Ability to work cross functionally ...

ALS

Project Manager

Rochester, NY · On-site

Project Manager Imagine your future with us At ALS, we encourage you to dream big. When you join ... Working at ALS Our people are our most valuable asset and drive our success at ALS. We are a ...

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All JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Rochester, NY

Customer Success Project Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do customer success project manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success project manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Rochester, NY? For Customer Success Project Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Rochester, NY look for? The top searched job categories for Customer Success Project Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Project Manager jobs? Cities near Rochester, NY with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution, with an average salary of $81,957 per year, or $39.4 per hour.

Project Manager

Morson Talent

Rochester, NY • On-site

$60 - $65/hr

Other

Posted 7 days ago

Job description

Job Description Project Manager Locations: Augusta, ME (3 Vacancies) Locations: Binghamton, NY (1 Vacancy) Locations: Rochester, NY (3 Vacancies) On-Site: Yes, M - F Duration: 1 Year (Can be extended annually) Years of Experience: 7 - 14 Hourly Rate:$60 - $65/hour W2 Role & Responsibilities: Effective leadership in a matrix organization. Initiation, Planning, Executing, and Closing Projects - defining the project WBS, Cost Baseline and OBS structure, initiating the project, building its comprehensive work plan, controlling, and managing to the risks, scope, schedule and budget. Managing Teams - facilitating commitment and productivity, removing obstacles, and managing teams Implementation and Management of Quality and Environmental Process and procedures on all projects focusing on meeting SPI and CPI performance indicators less than 1.0

Management of third-party projects including other transmission Customers and interconnecting customers Accountable and Responsible for: Cost /Budgeting and Management Communication Management Change Management Schedule Management Construction Management Oversight Commissioning Management Oversight Risk Management Regulatory and Stakeholder Management Responsible for the execution and successful completion of the project. Main point of contact between contractors and the client on all project matter. The PM shall be responsible for monitoring and measuring project performance throughout the project and resolving any contract disputes relative to costs, scope, and schedule.

Qualifications / Requirements: 5-10 years in large scale projects Program Management for Utility business, Bachelor's degree is required. Professional Engineer License and/or Project Management Professional (PMP) Certification. Proficient in Microsoft Project, Excel, PowerPoint, and Word.

Project Management Professional or Program Management Professional Minimum five (5) years' experience in the functional area under which it will be contracted: Substations, T&D, Gas-Hydro, and OSG.

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