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Customer Success Project Manager Jobs in Rochester, NY

Tri Tower Telecom

Client Success Manager

Rochester, NY · On-site

$70K - $90K/yr

Tri Tower Telecom is searching for a Client Success Manager to join their team in Rochester, NY ... Utilizing our growing base of consignment partners, we help customers access the inventory they ...

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Szulgit Electric

Project Manager

Rochester, NY

$25 - $40/hr

We are looking for a full-time Project Manager to join our team at Szulgit Electric in Rochester ... Your leadership and expertise in the electrical field directly impact the success of operations.

Szulgit Electric

Project Manager

Rochester, NY · On-site

$25 - $40/hr

We are looking for a full-time Project Manager to join our team at Szulgit Electric in Rochester ... Your leadership and expertise in the electrical field directly impact the success of operations.

Morson Talent

Project Manager

Rochester, NY

$60 - $65/hr

... Customers and interconnecting customers Accountable and Responsible for: Cost /Budgeting and Management Communication Management Change Management Schedule Management Construction Management ...

NVR, Inc.

Construction Project Manager

Rochester, NY · On-site

$85K - $90K/yr

Provide customers with an exceptional experience * Ensure all homes are completed within ... career guidance and encourage your success. View more about our exceptional culture and ...

Mindlance

Project Manager

Rochester, NY · On-site

... maximizing customer satisfaction and revenue recognition. • Communicates broad project ... Manages established project plan, taking into consideration deadlines, resources, and timing when ...

KLM Careers

Project Manager

Rochester, NY · On-site

Serve as a primary liaison between the company, customers, and vendors Required Knowledge, Skills ... project management, mainly where frequent change orders occur 3. Do you have a Valid drivers ...

Re:Build Manufacturing

Project Manager

Rochester, NY · On-site

$106K - $159K/yr

Support customer meetings and issue resolution activities under the mentorship of senior leadership ... Build will share ownership in the company and will share in the financial rewards of the success we ...

Keenfinity

Senior Project Manager

Fairport, NY · On-site +1

$145K - $160K/yr

... customers alike. The new Radionix vision - Mission control for your security - encapsulates our ... success. The Project Manager role is a key driver in delivering new hardware and software products ...

Christa Construction LLC

Project Manager

Rochester, NY · On-site

$85K - $110K/yr

Drive customer satisfaction by exceeding expectations across stakeholders-owners, architects, contractors, subcontractors, vendors, and internal teams. * Manage and schedule project staff across ...

Christa Construction LLC

Project Manager

Rochester, NY · On-site

$85K - $110K/yr

Drive customer satisfaction by exceeding expectations across stakeholders--owners, architects, contractors, subcontractors, vendors, and internal teams. * Manage and schedule project staff across ...

Christa Construction LLC

Project Manager

Rochester, NY · On-site

$85K - $110K/yr

Drive customer satisfaction by exceeding expectations across stakeholders-owners, architects, contractors, subcontractors, vendors, and internal teams. * Manage and schedule project staff across ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Rochester, NY

Customer Success Project Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do customer success project manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer success project manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Rochester, NY? For Customer Success Project Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Rochester, NY look for? The top searched job categories for Customer Success Project Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Project Manager jobs? Cities near Rochester, NY with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution, with an average salary of $81,957 per year, or $39.4 per hour.
Client Success Manager

Client Success Manager

Tri Tower Telecom

Rochester, NY • On-site

$70K - $90K/yr

Other

Medical, Dental, Life, Retirement

Posted 2 days ago

Job description

Are you a client services/client success professional looking to take your career to the next level to a managerial-level role with a leading telecom equipment provider? This is a high visibility role where you can make an immediate impact, all while earning competitive compensation, an unbeatable benefits package, and enjoying a company culture where our people are truly valued and celebrated.

Make your mark with a company that values you, invests in your future, and is constantly growing!

Tri Tower Telecom is searching for a Client Success Manager to join their team in Rochester, NY.

If you have at least 5 years of client services/client success or account management experience, with a great personality and good organizational skills, Tri Tower Telecom wants to hear from you!

This is a key role where you will help organizations manage retired network equipment responsibly by recovering value, extending equipment life cycles, reducing waste, and supporting a more sustainable circular economy. This role is focused on maintaining strong client and partner relationships, supporting communication, coordinating internal follow-up, and ensuring partners receive a consistent, high-quality experience.

Why you should join the Tri Tower Telecom team:

  • Strong Compensation: Base starts between $70,000 - $90,000/yr, based on your experience and background, plus additional bonus incentives.
  • Great Benefits Package: Employee medical plan and dental plan, 401k match, and company-paid life insurance.
  • Career Advancement: Tri Tower Telecom believes in promoting from within and is always looking for key, hardworking players to move into higher level roles.
  • NEAD's Environmental Impact: Tri Tower’s NEAD (Network Equipment Asset Disposition) program helps organizations manage their retired network equipment responsibly, helping their clients to recoup assets as well as extend equipment lifecycles. Feel good knowing the work you’re doing every day is directly contributing to keeping product out of landfills!
  • Job Security and Stability: Join a team where almost everyone has been with the company for 5 years or more.
  • Generous Time Off including vacation, sickness, and holiday.
  • Great Work-Life Balance: Utilize some flexibility with your schedule to better work for your life!
  • Fun Culture: You would have the opportunity to enjoy activities such as ping pong and video games while in the office!

About the Company: Tri Tower Telecom is a technology focused, fast-growing corporation that acquires and sells new and used Network Hardware. We are driven by our CORE values: Integrity, Quality and Reliability, and we continuously strive to enrich our team culture and to recognize our team members for their hard work and dedication. Utilizing our growing base of consignment partners, we help customers access the inventory they need as well as profit from the items they have decommissioned. On all Tri Tower equipment, we provide a multi-touchpoint certification process and guarantee hardware performance under our Lifetime Warranty.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.

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