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Customer Success Project Manager Jobs in Rochester, NY

Hiremore

Project success manager

Rochester, NY

... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...

Hiremore

Project success manager

Rochester, NY · On-site

... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...

Amteck, LLC

Project Manager

Henrietta, NY

Build and maintain strong client relationships while ensuring exceptional customer service * Manage ... Demonstrated success managing projects valued at $30M-$50M+ * Strong knowledge of: * Electrical ...

FirstLight

Project Manager

Victor, NY · On-site

$60K - $70K/yr

Facilitate customer meetings and ensure that all milestones, deliverables, and dependencies are ... Demonstrated success managing Dark and lit fiber builds, voice solutions, and data center ...

RimePro Inc

Project Manager

Spencerport, NY · On-site

$110K - $130K/yr

Project Manager - Commercial Construction Location: Western New York An established commercial ... Supportive team culture focused on long-term success

Livingston Associates

Project Manager

Rochester, NY

$85K - $110K/yr

Position Summary The Project Manager is responsible for the overall financial, contractual, and operational success of heavy civil construction projects. This individual manages project teams ...

GLC Business Services, Inc.

Project Manager

Rochester, NY · On-site

$110K - $135K/yr

... success and maintain strong relationships throughout the project lifecycle. * Participate in ... Ensure exceptional customer satisfaction throughout the project lifecycle. Quality Control & Safety

GLC Business Services

Project Manager

Rochester, NY · On-site

$110K - $135K/yr

... success and maintain strong relationships throughout the project lifecycle. Essential Duties ... Ensure exceptional customer satisfaction throughout the project lifecycle. Quality Control & Safety

Allient, Inc.

Project Manager

Rochester, NY · On-site

$110K - $125K/yr

Project Manager Full-time Regular Indirect Rochester, NY, US 10 days ago Requisition ID: 1998 ... Lead cross-functional product development and customer projects from initiation through successful ...

Allient

Project Manager

Rochester, NY · On-site

The Project Manager is responsible for leading the successful execution of cross-functional product ... Lead cross-functional product development and customer projects from initiation through successful ...

Allient Incorporated

Project Manager

Rochester, NY · On-site

$110K - $125K/yr

The Project Manager is responsible for leading the successful execution of cross-functional product ... Lead cross-functional product development and customer projects from initiation through successful ...

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Showing results 21-40

All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Rochester, NY

Customer Success Project Manager information

See Rochester, NY salary details

$32.3K

$82.5K

$139K

How much do customer success project manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer success project manager in Rochester, NY is $82,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What are popular job titles related to Customer Success Project Manager jobs in Rochester, NY?

For Customer Success Project Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Success Project Manager jobs in Rochester, NY look for?

The top searched job categories for Customer Success Project Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Success Project Manager jobs?

Cities near Rochester, NY with the most Customer Success Project Manager job openings:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Rochester, NY as of September 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution, with an average salary of $82,459 per year, or $39.6 per hour.

Commercial Hardware - Project Manager

Rochester, NY • On-site

Wm. B. Morse Lumber Company
Construction • 51 - 200 employees
Learn more about Wm. B. Morse Lumber Companyexternal

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Job Type
Full-time
Description
Commercial Hardware - Project Manager
Rochester NY • Commercial
Job Type
Full-time
Description Join our teams at Morse Sash and Door as a Project Manager/Assistant in our Commercial Hardware Department. The ideal candidate should have a positive and curious nature who is willing to learn; Enjoys specificity and understanding processes; has a good understanding of todays' technologies. Basic knowledge of Project Management, accounting basics and/or Door Hardware is a plus, but none are mandatory.
POSITION: HardwareProject Manager
DEPARTMENT: Commercial Hardware
REPORTS TO: Commercial Hardware Manager
FLSA: Full Time, Salary, Exempt
BUSINESS HOURS: M-F, 7:00am-4:00pm. Extended hours as needed.
WORK AUTHORIZATION: US Person (US Citizen or Permanent Resident)
Requirements
COMPETENCIES:
  • Inquisitive
  • Self - Motivated
  • Disseminating Accomplisher
  • Effective Communicator
  • Altruistic in Customer Service
  • Insightful Collaborator

ESSENTIAL FUNCTIONS:
• Professionally-minded Customer Interpersonal Skills
• Organize Bids and Project Documents; manage updates and impacts.
• Computer Literacy to include Microsoft Office and Point of Sale/Inventory System.
• Collaborate closely with the fellow Project Managers.
• Conduct Take -Offs of entire building, focused on door hardware needs.
• Effective Time Management Skills are expected.
• Produce Product Detail Documents and Schedules, for Customer Distribution
• Maintaining Deliverables throughout Project Lifecycle
• Occasional jobsite and Client visits
• Asking questions is expected
• Curiosity to learn and grow professionally
• Base knowledge of Project Management Principals encouraged
• Role development driven by candidate's progress.
• Maintain current knowledge of product selections to include price points
• Regularly update the commercial hardware manager on project statuses, issues, and potential opportunities.
• Learn the interdependencies of door hardware to commercial doors, understanding product specs.
• Collaborate with internal teams and external stakeholders to ensure project expectations are met.
• Perform any other assigned duties as necessary to support the smooth operation of the commercial department
• Utilize online portals and databases to electronically retrieve essential project-related information
• Thoroughly review and analyze project schedules to identify critical milestones.
KNOWLEDGE/SKILLS/EDUCATION:
• Drivers License
• Microsoft Suite
• Detail Oriented
• Proficient with math
• Proficient with project management life cycles.
• Customer Service
• Point of Sale Systems
• Construction Industry preferred
• Documentation and Record Keeping
• Structured Self - Scheduler with flexibility to adjust priorities daily.
MINIMUM EXPERIENCE:
  • 4 year secondary degree Preferred
  • 3-5yrs of Project Management/Critical Thinking Role.
  • Microsoft Suite with proficiency in Excel - 3 years
  • Point Of Sale/Inventory/Purchasing - 3 years.
  • Customer Relations - 3 years
  • Ability to read floor plans strongly preferred.

WORKING CONDITIONS:
  • Sitting and standing for long periods
  • Repetitive admin work
  • Office environment

BENEFITS:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• 401(k) Match
• Paid Time Off
• Paid Holidays
• Employee Referral
• Employee Purchase Discount
• Employee Assistance Plan
• Travel Reimbursement
COMPANY: At the Wm. B. Morse Company empowering our employees plays a key role in our corporate mission to drive customer success. Since 1853, thousands of loyal Morse customers and generations of dedicated Morse employees have shared in the building of this community.
Our Human Resource mission is to provide a great place to work, maintain a robust benefit offering, and provide opportunities for growth valuing diversity and respect for all.
Salary Description
Starting at $55,000, based on experience

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