Customer Success Project Manager Jobs in Rochester, NY

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Diversified Maintenance is hiring an Assistant Project Manager. The Assistant Project Manager provides direct assistance to the Project Manager on site. The Assistant Project Manager provides direct oversight to hourly employees. The Assistant Project Manager ensures that standards are being met, locations are fully staffed and continually works to develop the employees that report to them. Through evaluation of sites, and excellent communication skills, the Assistant Project Manager ensures customer satisfaction on every level.

RESPONSIBILITIES:

• Recruit and hire employees to assure accounts are properly staffed according to contract specifications.
• Assign duties and tasks to employees and inspect work for cleanliness and completion
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
• Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success
• Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service
• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
• Document customer contacts and concerns on an on-going basis, and assist with follow through to ensure issues are resolved
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of management experience in a service-related industry
• Minimum of three years of operational experience in the janitorial industry
• Business level oral and written communication skills; ability to speak, read, and write fluently in English
• Ability to multitask and adapt to changing environments
• Excellent customer service skills; active listening skills
• Ability to lead and encourage teamwork; ability to negotiate and resolve conflict

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Bilingual; ability to speak, read, and write in Spanish, French, or other languages
• Prior cleaning or janitorial experience
• Familiarity with custodial practices and commercial cleaning standards
• Knowledge of floor care techniques including buffing and waxing
• Experience in industrial cleaning or facilities maintenance

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.