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Customer Success Project Manager Jobs in Rochester, NY

Iberdrola

Project Manager

Rochester, NY · On-site

$122K - $163K/yr

Project Manager Job Requisition : 02-2026 / C043.63.1 Salary : $122,000.00 - $163,100.00 per year ... Work with developer customers, municipal stakeholders and local permitting agencies, like NYSPSC ...

Global Payments

Sr Project Manager

Rochester, NY

We are driven by our passion for success and we are proud to deliver best-in-class payment ... IT Development, Customer Service, and/or Training, etc. * Generally works across internal ...

Gleason

Project Manager II

Rochester, NY · On-site

$80K - $115K/yr

We care how work gets accomplished and are deeply invested in the success of our customers and ... Position Summary: Manage the overall process of Machine Project Execution (externally and ...

Baldwin Richardson Foods

Project Manager

Macedon, NY · On-site

Project Manager Posting Start Date: 6/10/26 Division: Business Enablement Location Type: Hybrid Pay ... customers. To support sustainable, long-term expansion, BRF has established a Product ...

Iberdrola

Project Manager

Rochester, NY · Hybrid

$122K - $163K/yr

Project Manager Job Requisition : 02-2026 / C043.63.1 Salary : $122,000.00 - $163,100.00per year ... Work with developer customers, municipal stakeholders and local permitting agencies, like NYSPSC ...

Iberdrola

Project Manager

Rochester, NY · Hybrid

$122K - $163K/yr

Project Manager Job Requisition : 02-2026 / C043.63.1 Salary : $122,000.00 - $163,100.00 per year ... Work with developer customers, municipal stakeholders and local permitting agencies, like NYSPSC ...

Chenega Corporation

Project Manager

Batavia, NY · On-site

$95K/yr

Primary liaison with the project-specific Government customer. * Develop and maintain proactive working relationships with team members, vendors, management, and other departments. * Evaluate project ...

Chenega Corporation

Project Manager

Batavia, NY · On-site

$95K/yr

Primary liaison with the project-specific Government customer. * Develop and maintain proactive working relationships with team members, vendors, management, and other departments. * Evaluate project ...

NVR Inc

Construction Project Manager Trainee

Pittsford, NY · On-site

$60K - $70K/yr

Positively impact the customer experience while working directly with the Ryan Homes Community Team ... success. View more about our exceptional culture and comprehensive benefits at We are an Equal ...

SPX FLOW

Aftermarket Project Manager

Rochester, NY · On-site

JOB SUMMARY As a world leader in mixing solutions, our products give our customers a wide range of capabilities across all industrial markets. As a Project Manager, you will be responsible for all ...

Safran

Lead Project Manager

Rochester, NY · On-site

Develop and maintain strong relationships with defense customers and stakeholders, ensuring that ... Responsible for ensuring the projects success as projects work through their defined lifecycle.

ALS

Project manager assistant

Rochester, NY

$21/hr

As part of a select team within the customer service group this person will directly and indirectly ... Our people are our most valuable asset and drive our success at ALS. We are a diverse community of ...

ALS

Project manager assistant

Rochester, NY · On-site

$21/hr

As part of a select team within the customer service group this person will directly and indirectly ... Our people are our most valuable asset and drive our success at ALS.We are a diverse community of ...

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All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Rochester, NY

Customer Success Project Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do customer success project manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer success project manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager, and why are they important?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What job categories do people searching Customer Success Project Manager jobs in Rochester, NY look for? The top searched job categories for Customer Success Project Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Project Manager jobs? Cities near Rochester, NY with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% In-person job distribution, with an average salary of $81,957 per year, or $39.4 per hour.
SOFTWARE PROJECT MANAGER

SOFTWARE PROJECT MANAGER

Redcom Laboratories, Inc.

Victor, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Job Title: Software Project Manager
Location: HYBRID
Clearance: U.S. Citizenship required. Active Secret clearance or ability to obtain and maintain one (sponsorship available).
Position Summary
We are seeking a Software Project Manager to lead the design and development of a new vertical product capability.
This is a hands-on leadership role where you will manage both people and technical projects, drive software engineering efforts, and serve as the primary technical lead for delivering modular, open-architecture capabilities aligned with required standards. You will blend deep software engineering expertise with strong project management and people leadership skills to deliver high-impact solutions for our customers.
Key Responsibilities
  • Technical Leadership & Software Engineering Lead the end-to-end design, architecture, development, integration, and testing of software components for the new CMFF-aligned capability. Apply modern software engineering methodologies (Agile/DevSecOps preferred) while ensuring compliance with modular open systems standards.
  • Project & Program Management Navigate the full systems engineering lifecycle, including requirements reviews, design reviews, readiness assessments, and delivery of technical milestones.
  • People Leadership Directly manage a team of software engineers and technical contributors. Foster a collaborative, high-performance culture in a small-company environment.
  • Innovation & Delivery Drive Capability Development for the new vertical product, enabling rapid integration and plug-and-play functionality in mounted platforms.

Required Qualifications
  • Experience: Minimum 5-8+ years of progressive experience in software engineering and technical project leadership, with at least 3-5 years managing people and projects in a federal/defense contracting environment.
  • Technical Expertise: Strong hands-on background in software development including expert proficiency in C++ and Linux. Proven experience applying technical coding/engineering methodologies in complex systems.
  • CMFF / Modular Systems: Familiarity with or ability to quickly ramp up on CMOSS Mounted Form Factor (CMFF), open architecture standards, and C5ISR/EW capabilities is highly desired.
  • Education: Bachelor's degree (required) or Master's degree (preferred) in Computer Science, Software Engineering, Electrical Engineering, or a related technical discipline.
  • Clearance: U.S. Citizenship and ability to obtain/maintain a DoD Secret security clearance.

Preferred Qualifications
  • Direct experience with CMOSS/CMFF, Army C5ISR programs, or modular open systems architectures.
  • Prior work on government-funded development efforts (especially Army PEO C3N or similar).
  • Experience in small business prime contractor environments.
  • Demonstrated success leading technical projects with Integrated Master Schedules (MS Project or Primavera), formal risk management, and government milestone reviews.
  • Proven ability to lead technical teams, mentor engineers, and communicate effectively with both technical and non-technical (executive/government) audiences.

SPECIAL WORKING CONDITIONS:
  • Hybrid work environment (work-at-home and in-office)
  • This position may require occasional extended work hours to meet project/customer goals and travel in support of the contract or project is possible (10-15%)

PHYSICAL REQUIREMENTS:
  • The employee must be able to work on a computer workstation for extended periods of time requiring the ability to hear, have visual acuity, and have manual dexterity. This position is an office-based position with some travel and potential lifting of 10-15 pounds for equipment moving and set up in support of the role.

ORGANIZATIONAL CONTEXT:
  • Leadership position with 3-5 direct engineer reports expected for this role.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change based on business needs.
ABOUT REDCOM LABORATORIES, INC.:
REDCOM Laboratories, Inc. is a private woman-owned small business based in Victor, New York. Since 1978, REDCOM has been developing and manufacturing the world's most reliable communications systems for all branches of the U.S. military, our NATO allies, government agencies, emergency responders, service providers, and enterprises.
REDCOM was awarded a Top Workplaces award three years in a row by The Democrat and Chronicle. This dedication is based solely on employee feedback gathered through an anonymous survey that uniquely measured 15 drivers of engaged cultures. These drivers are critical to the success of any organization: including alignment, execution, and connection, just to name a few.
REDCOM allocates substantial resources to research and development. In fact, the name REDCOM is an acronym that stands for Research, Engineering, and Development in Communications.
What really makes REDCOM stand out from most other companies is our family-oriented culture. We encourage our employees to innovate and empower them to work autonomously. This enables REDCOM to not just respond to customer requirements but to generate truly innovative solutions. We understand and anticipate user needs and develop solutions to meet them. We love solving problems that other companies can't - or won't - tackle.
The wage range for this role considers the range of qualifications that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each position.
Software Project Manager Hiring Range: $102,500 - $135,000
Why do you want to work at REDCOM:
We have an incredible benefits package including:
  • 3 weeks of paid vacation per year, plus a generous sick time policy
  • Generous rollover policy
  • 10 paid holidays per year
  • Generous medical insurance
  • Dental and vision coverage
  • 401(k) plan with a match
  • Learning & development is strongly encouraged
  • Remote friendly work environment
  • Beautiful campus and generous office space
  • On-site workout facility
  • Tuition Assistance Program

Apply