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Client Success Manager Jobs in Rochester, NY (NOW HIRING)

CallTower, Inc.

Client Success Manager

Rochester, NY · On-site

$68K - $80K/yr

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR ...

CallTower Inc

Client Success Manager

Rochester, NY · On-site

Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR) existing ...

CallTower, Inc.

Client Success Manager

Rochester, NY · On-site

$68K - $80K/yr

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR ...

Webbing

Customer Success Manager

York, NY · On-site +1

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity ...

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

Description The Customer Success Manager is responsible for leading Ambrell's customer service and field service functions ensuring that customers receive timely, accurate, and professional support ...

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

The Customer Success Manager is responsible for leading Ambrell's customer service and field service functions ensuring that customers receive timely, accurate, and professional support throughout ...

ShiftHop LLC

Facility Success Manager

Rochester, NY · On-site

$24.19 - $35.19/hr

ShiftHop is looking for a Facility Success Manager to join our team in our Rochester, NY office ... The Account Manager is responsible for addressing client issues and responding to questions. The ...

Hiremore

Project success manager

Rochester, NY · On-site

... hiring success. By combining a global network of sourcing professionals with our innovative ... Net Promoter Scores, Client Retention, Client Renewals Experience: 5-7 years Responsibilities:

Hiremore

Project success manager

Rochester, NY · On-site

... hiring success. By combining a global network of sourcing professionals with our innovative ... Net Promoter Scores, Client Retention, Client Renewals Experience: 5-7 years Responsibilities:

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

Meet with STCs, Customer Success Manager, Service Delivery Managers, & Account Managers to communicate findings for outstanding client issues. * Create tickets for the NOC team to handle remediation ...

Butler/Till, Inc.

Client Solutions Manager

Rochester, NY · On-site

$92K - $145K/yr

SUMMARY The Client Solutions Manager serves as the primary strategic and operational point of ... and success metrics. * Lead strategic planning discussions with clients to establish future-state ...

New

Pwc

MDM Senior Architect-Senior Manager

Rochester, NY · On-site

$124K - $280K/yr

You utilize your proficiency in MDM platforms and data management to drive client success and develop top-performing, diverse teams. Responsibilities - Architect and manage master data management ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Rochester, NY

Client Success Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do client success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client success manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Rochester, NY?

The most popular types of Client Success jobs in Rochester, NY are:

What are popular job titles related to Client Success Manager jobs in Rochester, NY?

For Client Success Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Rochester, NY look for?

The top searched job categories for Client Success Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Success Manager jobs?

Cities near Rochester, NY with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.

Client Success Manager

CallTower, Inc.

Rochester, NY • On-site

$68K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Description

Job Purpose

The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR) existing customer base. The individual will play an active role in building partnerships with the accounts assigned to the Client Success Manager. This individual will reach into our customer organizations and build strong relationships with key points of contact. This role will manage many high- revenue accounts in accordance with our Client Success Program.


The Client Success Manager will work with cross-functional teams to respond to customer requests and address escalated issues. This individual will lead the Client Success Program as outlined for the customer based on account status maintaining accurate and up-to-date records in Salesforce. This individual will to take ownership of customers' requests/issues and act with a sense of urgency while driving for resolution, and to exceed our customers' expectations.


Duties:

Act as a customer advocate, ensuring customer satisfaction and growth.

Build and maintain strong relationships with key points of contact within customer organizations.

Manage high-revenue accounts in line with the Client Success Program.

Maintain accurate and up-to-date records in Salesforce and Client Success software.

Take ownership of customer requests/issues, act with a sense of urgency, and drive for resolution to exceed customer expectations.

Manage the day-to-day operational and tactical aspects of multiple customer escalations; effectively communicate plans, progress and status to both internal and external stakeholders.

Set up and execute regular account status and review calls with assigned accounts.

Understand and relay CallTower's solution offering to customer; be able to understand customer needs and communicate how CallTower's solutions can solve those needs.

Assist with additional quotes for CallTower services; process the orders in accordance with internal policies/processes.

Follow up with key customers who may feel dissatisfied, to ensure issue resolution and a satisfactory conclusion.

Engage and participate in up-sell/cross-sell activities, increase customer spend through the life of the contract though adding complimentary solutions.

Other duties may be assigned.


Skills/Qualifications:

Bachelor's Degree or 6+ years of relate experience

5+ years of related experience, with a minimum of 3+ years of account management experience with high-revenue accounts, preferably in a technology-based industry.

Be able to effectively work in a very autonomous role with minimal supervision.

Customer focused personality, able to interact and influence at all levels of our organization, including executive levels.

Expert level customer service skills, ability to work independently and efficiently to meet deadlines, and adapt to a fast-paced dynamic environment.

Expert skills in the creation of and execution of customer presentations.

Ability to proactively set and manage expectations for customers and internal departments, maintain strong relationships.

Skilled with creation of reports and analyzing large data sets; Salesforce.com report/dashboard building experience preferred.

Excellent verbal and written communication skills, including excellent listening skills.

Occasional travel, up to 30%, occasionally on short notice.


Benefits:

Annual Market comp evaluation

85% employer paid Medical plans (HDHP and PPO options)

Dental/Vision

PTO accrual starts day one

100% 401k match on first 4%

Paid Parental Leave

100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass

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