ZipRecruiter

Log In

1

Client Success Manager Jobs in Rochester, NY (NOW HIRING)

Semantix

Client Services Associate

Rochester, NY · On-site

You'll help coordinate new projects, manage preflight tasks, enter key details into internal ... success * Take a proactive role in learning about clients' industry, business needs and company ...

Pinion

Dairy Business Consultant

Rochester, NY · Remote

Access to broad resources and experts that significantly impact client success. * A bigger team and ... Lead and manage client relationships with large dairy operations, serving as a trusted advisor.

Cotality

Sr. Director Client Delivery

Rochester, NY · Hybrid

$209K/yr

Partner with product, technology, and customer success teams to evolve delivery frameworks ... Lead, mentor, and grow a high-performing team of managers and delivery professionals. * Drive ...

next page

Showing results 1-20

People also search for

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Rochester, NY

Client Success Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do client success manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for client success manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Rochester, NY? The most popular types of Client Success jobs in Rochester, NY are:
What are popular job titles related to Client Success Manager jobs in Rochester, NY? For Client Success Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Rochester, NY look for? The top searched job categories for Client Success Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Success Manager jobs? Cities near Rochester, NY with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.

Client Services Associate

Semantix

Rochester, NY • On-site

Full-time

Posted 6 days ago

Job description

TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Overview

We're looking for aClient Services Associateto join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects run smoothly from start to finish. You'll help coordinate new projects, manage preflight tasks, enter key details into internal systems, and ensure everything is ready for production.

Description

  • Respond to client requests for new project initiatives through our centralized technology

  • Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

  • Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

  • Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

  • Where applicable, initiate some project specifics to set the production team/individual project up for success

  • Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service

  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

  • Serve as the central point of contact for and liaison between external client contact and internal production staff

  • Set and fulfill client expectations

  • Comply with all ISO regulations, processes and procedures

  • Potentially troubleshoot problem projects

  • Understand and abide by individual project instructions and effectively communicate to the production team

  • Investigate client complaints where applicable

  • Discuss issues with clients and production staff and creatively problem solve to alleviate issues

  • Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor

What we offer:

  • Equal opportunities within an environment that celebrates diversity.

  • Possibility to collaborate with the managers and colleagues from different, international locations.

  • Friendly working environment.

  • Opportunities to learn and grow within the Company.

Required Experience and Qualifications:

  • Minimum Bachelor's degree or its equivalent

  • Experience in customer service

  • Experience building relationships with clients and co-workers

Desired Skills and Experience:

  • Knowledge of a second language

  • Experience coordinating projects and assignment of resources

Apply