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Client Success Manager Jobs in Rochester, NY (NOW HIRING)

Gallagher

Client Service Supervisor

Batavia, NY

As a global leader in insurance, risk management, and consulting services, we're united by a ... and operational success. How you'll make an impact In this role, you'll lead a team of Client ...

Paychex

Relationship Manager - PEO

West Henrietta, NY

$59K - $93K/yr

... drive client success and maximize utilization of Paychex Solutions. Demonstrates adaptability ... Provides clients and management team with regular reporting, communication and status updates to ...

Pwc

Manager, Oracle Cloud Technical Lead

Rochester, NY · On-site

$99K - $232K/yr

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards.

Ralliant

Customer Success Specialist

Fairport, NY · On-site

Customer Success Specialist * Location : Fairport Benefits * Competitive salary * Health benefits ... client experience * Continuous improvement for customers, products, processes, and self * Managing ...

GEMS INC

Customer Success Specialist

Fairport, NY · On-site

... client experience Continuous improvement for customers, products, processes, and self Managing ... success Attention to detail and ability to quickly learn new processes Process improvement ...

TransPerfect

Client Services Associate

Rochester, NY · On-site

You'll help coordinate new projects, manage preflight tasks, enter key details into internal ... success * Take a proactive role in learning about clients' industry, business needs and company ...

Semantix

Client Services Associate

Rochester, NY · On-site

You'll help coordinate new projects, manage preflight tasks, enter key details into internal ... success * Take a proactive role in learning about clients' industry, business needs and company ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Rochester, NY

Client Success Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do client success manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for client success manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Rochester, NY? The most popular types of Client Success jobs in Rochester, NY are:
What are popular job titles related to Client Success Manager jobs in Rochester, NY? For Client Success Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Rochester, NY look for? The top searched job categories for Client Success Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Success Manager jobs? Cities near Rochester, NY with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.
Client Service Supervisor

Client Service Supervisor

Gallagher

Batavia, NY

Full-time

Posted 15 days ago

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

182nd of 281 rated insurance

Job description

Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
 

Overview

At Gallagher, we help businesses grow, communities thrive, and people prosper. As a global leader in insurance, risk management, and consulting services, we’re united by a commitment to excellence and a culture defined by The Gallagher Way.We’re looking for a Client Service Supervisor to lead our Small Business Commercial team that delivers high-quality, efficient service to clients. Reporting to the Client Service Director, you’ll play a key role in shaping the future of our branch by driving client satisfaction, retention, and operational success.


How you'll make an impact

In this role, you’ll lead a team of Client Service professionals, mentoring them through continuous learning and development. You’ll use your industry knowledge to improve client retention and satisfaction while ensuring our services deliver real value. By leveraging technology, you’ll enhance productivity and quality, and you’ll manage multiple priorities to keep projects on track. Your leadership will cultivate a culture of performance and continuous improvement, helping your team and our branch achieve its goals.

Here’s what you’ll do:

  • Supervise and mentor a team of Client Service professionals, providing guidance, feedback, and support to help them grow and succeed.
  • Assist with the daily duties of managing clients, assisting with inquries, and escalates issues to best support the team.
  • Oversee the renewal process, ensuring timely and high-quality delivery of tailored solutions to clients.
  • Collaborate with the  Client Service Supervisor team goals with branch strategy and operational success.
  • Identify opportunities to improve client retention and satisfaction by analyzing client needs and recommending additional services or coverage.
  • Conduct regular audits to ensure compliance with regulations and maintain high service standards.
  • Manage and maintain accurate client and policy data using Gallagher’s systems, ensuring all information is up-to-date and accessible.
  • Leverage Gallagher’s technology to streamline processes, enhance productivity, and deliver exceptional results.
  • Balance multiple priorities effectively, ensuring all tasks are completed on time and meet client and business expectations.

About You

Here’s what you’ll bring to the role:

  • Bachelor's degree with 5+ years client service and/or claims management experience
  • OR-
  • High School degree/GED with 10+ years client service and/or claims management experience.
  • 1+ years supervisory experience, with a proven ability to mentor and develop team members.
  • A Property and Casualty Insurance License.
  • The ability to explain complex issues in simple terms and communicate effectively with clients and team members.
  • Experience designing and implementing productivity and service improvements is a plus.
  • A collaborative mindset and a commitment to delivering results.
Qualifications:

Here’s what you’ll bring to the role:

  • Bachelor's degree with 5+ years client service and/or claims management experience
  • OR-
  • High School degree/GED with 10+ years client service and/or claims management experience.
  • 1+ years supervisory experience, with a proven ability to mentor and develop team members.
  • A Property and Casualty Insurance License.
  • The ability to explain complex issues in simple terms and communicate effectively with clients and team members.
  • Experience designing and implementing productivity and service improvements is a plus.
  • A collaborative mindset and a commitment to delivering results.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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