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Client Success Associate Jobs in Rochester, NY (NOW HIRING)

TransPerfect

Client Services Associate

Rochester, NY · On-site

Overview We're looking for a Client Services Associate to join our team! In this role, you'll be ... success * Take a proactive role in learning about clients' industry, business needs and company ...

Semantix

Client Services Associate

Rochester, NY · On-site

Overview We're looking for a Client Services Associate to join our team! In this role, you'll be ... success * Take a proactive role in learning about clients' industry, business needs and company ...

TransPerfect

Client Services Associate

Rochester, NY · On-site

... business success. If this sounds like you, we would love to hear from you! We offer career ... What You Will Be Doing The position of the Client Services Associate is responsible for serving as ...

UBS

Client Associate

Rochester, NY · On-site

Do you know how to take care of people? We're looking for a Client Associate to: • keep ... success. We're dedicated to our craft and passionate about putting our people first, with new ...

Ralliant

Customer Success Specialist

Fairport, NY · On-site

Triaging and replying to client requests * Working with engineering and production teams to ensure ... Associate's degree preferred * Strong written and verbal communication skills * Strong phone ...

GEMS INC

Customer Success Specialist

Fairport, NY · On-site

... to client requests Working with engineering and production teams to ensure a smooth client ... Associate's degree preferred Strong written and verbal communication skills Strong phone etiquette ...

NBT Bank

Relationship Banking Associate

Fairport, NY · On-site

$18.50 - $20.81/hr

Pay Range: $18.50 - $20.81 The role of the Relationship Banking Associate is to deliver high ... Community Involvement NBT believes community involvement fosters our success and the success of ...

NBT Bank

Relationship Banking Associate

Fairport, NY · On-site

$18.50 - $20.81/hr

Pay Range: $18.50 - $20.81 The role of the Relationship Banking Associate is to deliver high ... Community Involvement NBT believes community involvement fosters our success and the success of ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Rochester, NY

Client Success Associate information

See Rochester, NY salary details

$18.3K

$52.3K

$91.8K

How much do client success associate jobs pay per year?

As of Jul 11, 2026, the average yearly pay for client success associate in Rochester, NY is $52,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,600.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Rochester, NY? The most popular types of Client Success jobs in Rochester, NY are:
What are popular job titles related to Client Success Associate jobs in Rochester, NY? For Client Success Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Rochester, NY look for? The top searched job categories for Client Success Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Success Associate jobs? Cities near Rochester, NY with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,285 per year, or $25.1 per hour.
Client Services Associate

Client Services Associate

TransPerfect

Rochester, NY • On-site

Full-time

Re-posted 11 days ago

TransPerfect rating

7.0

Company rating: 7.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

239th of 449 rated business services

Job description

TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Overview

We're looking for aClient Services Associateto join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects run smoothly from start to finish. You'll help coordinate new projects, manage preflight tasks, enter key details into internal systems, and ensure everything is ready for production.

Description

  • Respond to client requests for new project initiatives through our centralized technology

  • Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

  • Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

  • Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

  • Where applicable, initiate some project specifics to set the production team/individual project up for success

  • Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service

  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

  • Serve as the central point of contact for and liaison between external client contact and internal production staff

  • Set and fulfill client expectations

  • Comply with all ISO regulations, processes and procedures

  • Potentially troubleshoot problem projects

  • Understand and abide by individual project instructions and effectively communicate to the production team

  • Investigate client complaints where applicable

  • Discuss issues with clients and production staff and creatively problem solve to alleviate issues

  • Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor

What we offer:

  • Equal opportunities within an environment that celebrates diversity.

  • Possibility to collaborate with the managers and colleagues from different, international locations.

  • Friendly working environment.

  • Opportunities to learn and grow within the Company.

Required Experience and Qualifications:

  • Minimum Bachelor's degree or its equivalent

  • Experience in customer service

  • Experience building relationships with clients and co-workers

Desired Skills and Experience:

  • Knowledge of a second language

  • Experience coordinating projects and assignment of resources

What TransPerfect employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About TransPerfect

Sourced by ZipRecruiter

TransPerfect was founded in 1992 with a simple mission to provide the highest quality language services to leading organizations worldwide. Started as a two-person company operating out of a dorm room, TransPerfect has spent nearly three decades solving global business challenges for our clients, and has turned into one of the most successful growth stories in the business world.

Industry

Translation services

Company size

5,001 - 10,000 Employees

Headquarters location

New York, NY, US

Year founded

1992

Social media

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