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Client Success Associate Jobs in Rochester, NY (NOW HIRING)

Intuit

Tax Associate

Rochester, NY

$57K - $77K/yr

Additionally, you will play a key role in growing TurboTax's client base within the local community ... your success. This role is nonexempt and requires onsite presence at a TurboTax location in the ...

Intuit

Tax Associate - Local

Rochester, NY

$57K - $77K/yr

Additionally, you will play a key role in growing TurboTax's client base within the local community ... your success. This role is nonexempt and requires onsite presence at a TurboTax location in the ...

Intuit

Tax Associate - Onsite

Rochester, NY

$57K - $77K/yr

Additionally, you will play a key role in growing TurboTax's client base within the local community ... your success. This role is nonexempt and requires onsite presence at a TurboTax location in the ...

Intuit

Seasonal Tax Associate - Local

Rochester, NY

$57K - $77K/yr

Additionally, you will play a key role in growing TurboTax's client base within the local community ... your success. This role is nonexempt and requires onsite presence at a TurboTax location in the ...

LOGS Legal Group LLP

Associate Attorney - NY

Rochester, NY · On-site

$85K - $100K/yr

... generation client experiences. From default servicing to real estate, our evolving service ... Our success is attributed to many factors, one of which is our Core Values that live through our ...

Manpower

General Production Associate

Avon, NY · On-site

$18.12 - $19.12/hr

Our client, a leading food manufacturing organization, is seeking a dedicated and detail-oriented ... will enable success within this dynamic organization. Job Title: General Production Associate ...

Pwc

Oracle EPM - Senior Associate

Rochester, NY · On-site

Industry/Sector Not Applicable Specialism Oracle Management Level Senior Associate & Summary A ... success as a team member, identifying and addressing client needs: building relationships with ...

ADP

Digital Sales Associate

Fairport, NY

$13.25 - $18/hr

ADP is hiring a Digital Sales Associate. * Are you ready for your next best job where you can ... client relationships, identify solutions, and achieve success.

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Client Success Associate information

See Rochester, NY salary details

$18.3K

$52.3K

$91.8K

How much do client success associate jobs pay per year?

As of Jun 7, 2026, the average yearly pay for client success associate in Rochester, NY is $52,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,600.00 per year, depending on experience, location, and employer.

What is a client success associate?

A client success associate is a professional responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their goals with a company's products or services. They often communicate via phone, email, or chat, and may use customer relationship management (CRM) tools to track interactions and outcomes.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
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Client Success Associate jobs near you
2027 Summer Associate Program

2027 Summer Associate Program

Woods Oviatt Gilman LLP

Rochester, NY • On-site

$4K/wk

Temporary

Posted 14 days ago

Job description

At Woods Oviatt Gilman, we are passionate about empowering and mentoring the next generation of attorneys. Our Summer Associate Program continues to be the firm's fundamental method of growth and development of new attorneys. Many of our most senior partners began their legal careers as Summer Associates, attributing their success in no small part to the solid foundation established through our Summer Associate Program.

We avoid purely academic pursuits, such as writing articles or researching esoteric issues that have no relationship to client work. Our goal is to mirror as closely as possible the experience of being an associate of the firm. By treating you like an actual associate, including experiencing the challenges and responsibilities that all attorneys face, you can begin to understand what it is like to be part of the Woods Oviatt team.

To ensure our Summer Associates receive meaningful guidance and feedback throughout the summer, we’ve established a tiered mentorship structure. Our two Summer Associate Program Coordinators serve as the primary points of contact for you and hold weekly status meetings to discuss projects and monitor workloads.

Each practice group rotation also has a Department Mentor specifically designated to answer questions and provide guidance on substantive matters within their practice area. These Department Mentors are associates who have been through the Summer Associate Program and can provide practical and relatable advice based on their own experiences.

Although the Summer Associate Program is a true working internship, we don’t limit it to work. You can also expect many fun social events and outings throughout the summer, including baseball games, pedal tours, Friday lunches, happy hours, and finding our attorneys outside the workplace and experience what Western New York has to offer as a place to live.

By the Program's conclusion, the wide spectrum of projects and the numerous interactions with attorneys will give you a full understanding of the firm's culture upon graduation.

HOW TO APPLY

To apply for a summer associate position for summer 2027, please mail or email a cover letter, resume, transcripts, and writing sample through your program's OCI online platform, or to Nicholas Pasquarella, Legal Recruiter.

Because we treat you like a true associate, your pay reflects that as well. Summer Associates are paid at our first-year attorney base salary, currently set at $120,000 per year, which comes out to $4,615.38 bi-weekly before taxes

Mail:

Woods Oviatt Gilman LLP

1900 Bausch & Lomb Place

Rochester, NY 14604

Email:

npasquarella@woodsoviatt.com