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Client Success Associate Jobs in Rochester, NY (NOW HIRING)

ZOOM TAN INC

Sales associate

Rochester, NY · On-site

$16.50/hr

The ideal candidate for this position is highly motivated to meet and exceed client-based ... long-term success and growth within our organization. If you are passionate about the tanning ...

Intuit

Tax Associate

Rochester, NY · On-site

$57K - $77K/yr

Additionally, you will play a key role in growing TurboTax's client base within the local community ... your success. This role is nonexempt and requires onsite presence at a TurboTax location in the ...

Acara Solutions

Mold Design Engineer

Rochester, NY · On-site

$88K/yr

... impact client success while giving you room to grow and develop professionally. About Acara ... Associate Degree. * Bachelor's Degree. * FEA analytical experience in Mold Flow, or SolidWorks ...

New

Intuit

Tax Associate - Local

Rochester, NY · On-site

$57K - $77K/yr

Additionally, you will play a key role in growing TurboTax's client base within the local community ... your success. This role is nonexempt and requires onsite presence at a TurboTax location in the ...

Intuit

Tax Associate - Onsite

Rochester, NY · On-site

$57K - $77K/yr

Additionally, you will play a key role in growing TurboTax's client base within the local community ... your success. This role is nonexempt and requires onsite presence at a TurboTax location in the ...

LOGS Legal Group LLP

Associate Attorney - NY

Rochester, NY · On-site

$85K - $100K/yr

... generation client experiences. From default servicing to real estate, our evolving service ... Our success is attributed to many factors, one of which is our Core Values that live through our ...

Intuit

Seasonal Tax Associate - Local

Rochester, NY

$57K - $77K/yr

Additionally, you will play a key role in growing TurboTax's client base within the local community ... your success. This role is nonexempt and requires onsite presence at a TurboTax location in the ...

Pwc

Oracle EPM - Senior Associate

Rochester, NY

Industry/Sector Not Applicable Specialism Oracle Management Level Senior Associate & Summary A ... success as a team member, identifying and addressing client needs: building relationships with ...

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Showing results 1-20

All JobsClient Success Associate JobsClient Success Associate Jobs in Rochester, NY

Client Success Associate information

See Rochester, NY salary details

$18.3K

$52.3K

$91.8K

How much do client success associate jobs pay per year?

As of Jul 11, 2026, the average yearly pay for client success associate in Rochester, NY is $52,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,600.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Rochester, NY? The most popular types of Client Success jobs in Rochester, NY are:
What are popular job titles related to Client Success Associate jobs in Rochester, NY? For Client Success Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Rochester, NY look for? The top searched job categories for Client Success Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Success Associate jobs? Cities near Rochester, NY with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,285 per year, or $25.1 per hour.
Factoring Operations Specialist

Factoring Operations Specialist

Acara Solutions

West Henrietta, NY • On-site

$20 - $22/hr

Full-time

Re-posted 15 days ago

Job description

Job Title: Factoring Operations Specialist
Location: West Henrietta, NY
Employment Type: Temp (12 Months)
Industry: Business Process Outsourcing
Compensation: $20.00-$22.00/Hour
Schedule: 40 Hours/Week
About the Opportunity:
  • The Factoring Operations Specialist is responsible for executing accurate, timely back-office processing across payroll, invoicing, funding packets, cash application, and reconciliations that support the delivery of high-quality client service.
  • This role ensures the integrity of financial processing, meets banking deadlines, and partners closely with Portfolio/Relationship Managers to resolve exceptions and maintain a stable factoring portfolio.
Why You'll Love Working Here:
  • Supportive, team-driven culture that values collaboration, transparency, and accountability.
  • Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
  • People-first environment that encourages employees to bring their authentic selves to work.
  • Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.
Why This Opportunity is Exciting:
This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
APPLY TODAY
What You'll Do:
  • Funding & Reconciliation
    • Prepare and reconcile weekly funding reports, including invoices purchased, accounts receivable activity, and reserve analyses.
    • Ensure all reconciliations are accurate, auditable, and completed within required timelines.
  • Data Preparation & Imports
    • Build and validate Excel/CSV files for import.
    • Perform accurate data entry for invoices purchased, maintaining consistency across systems.
  • Cash Movement & Reporting
    • Execute wires and ACH transactions in coordination with banking deadlines.
    • Generate A/R aging and subsidiary reports; balance payroll and invoicing to accounting statements.
  • Exception Processing
    • Support Relationship Managers by researching and processing exception items.
    • Surface discrepancies, partner cross-functionally to resolve them, and document outcomes.
  • Quality, Compliance & Timeliness
    • Meet all daily, weekly, and banking-related processing deadlines.
    • Maintain complete, audit-ready records and adhere to internal policies and procedures.
    • Identify opportunities for process improvement and workflow efficiency.

What You'll Bring:
  • Associate's Degree in Accounting
  • 2+ years of experience in factoring operations, accounts receivable, banking operations, or financial processing.
What Sets You Apart:
  • Experience in factoring, payroll processing, or financial operations.
  • Familiarity with reconciliation and exception-management workflows.
  • Strong Excel skills and proficiency working across multiple datasets and systems.
  • Solid understanding of payroll taxes, accounts payable, accounts receivable, and cash posting.
  • Highly detail-oriented, organized, and effective at managing deadlines in a fast-paced environment.
  • Strong service mindset with the ability to collaborate across teams.
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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About Acara Solutions

Sourced by ZipRecruiter

Acara Solutions, based in Buffalo, NY, is a premier provider of recruitment and workforce solutions. Serving the industry since its inception in 1957, the company has expanded its roots from a small family-owned employment agency to a leading international recruitment agency. Acara provides staffing solutions to a myriad of industries including Engineering, IT, Professional, Industrial and Finance. They offer an array of services from strategic workforce management, talent acquisition, vendor management systems, to executive search services. Driven by the core values of dedication, integrity, teamwork and innovation, Acara exists with the mission to connect job seekers with leading employers while fostering growth and innovation in the industries they serve. A prominent player in the US staffing industry, Acara Solutions has been recognized multiple times on the Staffing Industry Analysts List of Largest US Staffing Firms.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1957

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