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Customer Success Associate Remote Jobs in Rochester, NY

KEYENCE

Field Application Engineer

Fairport, NY · On-site +1

$54K - $81K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Mindex

Scrum Master - Remote (Req. #751)

Rochester, NY · Remote

$90K - $140K/yr

... product development success. We specialize in agile software development, cloud professional ... Present status updates regularly to managers, directors, and key customer stakeholders. Work with ...

Keenfinity

Senior Project Manager

Fairport, NY · On-site +1

$145K - $160K/yr

... our associates, dealers, distributors, and customers alike. The new Radionix vision - Mission ... The Project Manager role is a key driver in the success of our portfolio of products, both hardware ...

Keenfinity

Senior Project Manager

Fairport, NY · On-site +1

$145K - $160K/yr

... our associates, dealers, distributors, and customers alike. The new Radionix vision - Mission ... The Project Manager role is a key driver in the success of our portfolio of products, both hardware ...

Stabilus

Be Seen First

Area Sales Manager

Rochester, NY · Remote

$90K - $100K/yr

This is a remote position which covers the Northeastern United States (Pennsylvania to Maryland and ... Provide input to customer quote and deviation requests. · Remain current with sales support ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Rochester, NY

Customer Success Associate Remote information

See Rochester, NY salary details

$18.3K

$52.3K

$91.8K

How much do customer success associate remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success associate remote in Rochester, NY is $52,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,600.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Rochester, NY? The most popular types of Customer Success Remote jobs in Rochester, NY are:
What are popular job titles related to Customer Success Associate Remote jobs in Rochester, NY? For Customer Success Associate Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Rochester, NY look for? The top searched job categories for Customer Success Associate Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Associate Remote jobs? Cities near Rochester, NY with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you

Inside Sales Associate - Western US

Keenfinity

Fairport, NY • On-site, Remote

$50K - $65K/yr

Full-time

Posted 21 days ago

Job description

Company Description
At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology - we secure, connect, and amplify the moments that matter in life.
Next to our passion for technology we're very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future - boldly, customer-focused and with a strong team spirit.
Job Description
Sales Associates are responsible for developing and maintaining excellent customer relationships through IQSIGHT product portfolio sales. This includes introducing, marketing, quoting and selling IQSIGHT video products through outbound and inbound calls, with the objective to develop and close new business. You will be an integral part of the sales regions, working in conjunction with the regions to enhance sales and knowledge of IQSIGHT products.
The associate must reside in the western US (Pacific or Mountain time zone).
ESSENTIAL FUNCTIONS
Sales activity will represent ~ 60-70% of the position. These efforts include:
  • Outbound calls directed towards agreed upon accounts within a region for the purpose of growing sales in these accounts and achieving defined sales goals - will be expected to work regional time zones.
  • Proactively prospect territory for newly developed business relationships and opportunities.
  • Conduct specific sales/product campaigns to win back inactive accounts.
  • Identify decision makers among the targeted leads to initiate sales process.
  • Determine prospect needs and requirements and suggest appropriate solutions.
  • Influence prospects to purchase, utilize or retain products and/or services.
  • Appropriately position our products against the competition.
  • Draw out, and seek to understand and overcome, customer objections.
  • Provide error-free written product and price quotations (Request for Quote - RFQ) to our internal and external customers, along with follow-up on all existing quotes.

Regional partnership activities involve:
  • Working with the Director of Sales to implement action plans.
  • Tracking the participation of dealers in promotional and demo programs
  • Reviewing territory progress, and conducting annual dealer stratification
  • Training new regional team members on sales programs and procedures
  • Travel to regional trade shows and team meetings as required by the business.
  • Reviewing and processing Product Spiffs, MDF, and Co-op
  • Helping to resolve dealer invoice price discrepancies.

Qualifications
  • High school diploma or GED is required; an Associate degree in Business or a technical discipline is preferred.
  • 3 years of pre-sales, customer service or inside sales experience, preferably selling technology products.
  • Working knowledge of Security Systems products, in particular video products and systems, is strongly preferred. Other Security products, such as access, fire, intrusion and/or Communications products (critical communications, public address, and/or professional audio) is desirable. Additionally, you have:
  • Excellent computer skills, specifically MS Word, PowerPoint, Excel and Outlook. SAP experience is preferred.
  • Strong verbal and written communication skills.
  • Effective presentation skills are necessary.
  • Professional telephone etiquette.
  • Ability to handle stressful situations in an efficient, professional manner.
  • Demonstrate an aptitude for understanding the applicable technology and be comfortable with continuous learning and conveying the products in a rapidly evolving industry.
  • Ability to support a team approach to satisfy sales goals and to assure 100% customer satisfaction.
  • Multiple language capability is desirable.

Additional Information
The U.S. based salary range for this role is between $50,000-65,000 plus commission. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.
  • Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.
  • Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
  • All of your information will be kept confidential according to EEO guidelines.

At Keenfinity we don't just build innovative solutions - we shape a smarter, more connected world through technology. We value different backgrounds, ideas, and experiences and we're committed to growing, learning, and celebrating success as one team. Everyone is welcome here - we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.
Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.
#IQSIGHT
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