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Customer Success Associate Remote Jobs in Rochester, NY

Mindex

Data Platform Engineer - Remote

Rochester, NY · Remote

$100K - $150K/yr

Snowflake SnowPro Certifications - Associate Platform Certification or Core Certification ... Experience working with enterprise HR, payroll, financial, or customer data domains Why Join Mindex?

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All JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Rochester, NY

Customer Success Associate Remote information

See Rochester, NY salary details

$18.3K

$52.3K

$91.8K

How much do customer success associate remote jobs pay per year?

As of Jul 5, 2026, the average yearly pay for customer success associate remote in Rochester, NY is $52,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,600.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Rochester, NY? The most popular types of Customer Success Remote jobs in Rochester, NY are:
What are popular job titles related to Customer Success Associate Remote jobs in Rochester, NY? For Customer Success Associate Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Rochester, NY look for? The top searched job categories for Customer Success Associate Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Associate Remote jobs? Cities near Rochester, NY with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Rochester, NY as of June 2026, with employment types broken down into 61% Full Time, 31% Part Time, 1% Temporary, and 7% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $52,285 per year, or $25.1 per hour.
Commercial Title Coordinator (Remote)

Commercial Title Coordinator (Remote)

First American

Rochester, NY • Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Who We AreJoin a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoThe Title Coordinator works with multiple parties to coordinate the completion of the title process. Monitors and tracks the workflow from searcher and vendors. Coordinates multi-site project intake and transaction management. Reviews and validates the accuracy of data contained within order requests, production reports, vendor search work, and internal systems. Verifies file completeness, obtains outstanding title documents, and approves completed files. Performs special projects. Assists with title production support services and settlement services preparation.

What You'll Do

  • Research incoming order requests and provide accurate and detailed ordering instructions.

  • Responds to internal customer and vendor requests primarily through email.

  • Update file status within company and/or client system(s).

  • Develop strong relationships with vendors and internal stakeholders.

  • Proactively communicate file status to appropriate personnel.

  • Monitor processes and resolve issues to achieve SLAs. Report issues to internal stakeholders as appropriate.

  • Escalate complex title issues to manager as needed.

  • Facilitates on-boarding vendors.

  • Implements best practices, develops performance standards, policies, and procedures, and provides tools necessary for effective and consistent management of vendors.

  • Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance.

  • Act as a liaison between vendor partners and Company in resolving service delivery issues.

  • Manages a wide range of programs/projects in vendor management including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules.

What You'll Bring

  • Bachelor's degree or equivalent combination of education and experience.

  • 3+ years of title experience with knowledge related to property title searches, documents, issues, and complexities.

  • Demonstrated success establishing, leading and maintaining effective working relationships.

  • Proficient MS Office skill set.

  • Excellent verbal/written communication skills.

  • Strong attention to detail.

  • Strong problem solving and organizational skills.

  • Always maintain professionalism and a positive service attitude.

  • Working knowledge of company and/or client operating systems.

This is a remote job opportunity.

#LI-DS1
#LI-REMOTE

Pay Range: $20.34 - $27.12 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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