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Senior Customer Success Jobs in Rochester, NY (NOW HIRING)

Webbing

CSM Team Lead

York, NY · Remote

... senior executives. Team Lead Responsibilities * Lead, mentor, and develop the US Customer Success team to ensure high performance and professional growth * Establish and drive best practices ...

L3HHCM20

Director, International Contracts

Rochester, NY · On-site

$138K - $257K/yr

Proven success working directly with senior-level customer stakeholders and internal executives. * Excellent written, verbal, negotiation, and interpersonal communication skills. * Demonstrated ...

L3Harris Technologies

Principal, Contracts

Rochester, NY · On-site

$87K - $117K/yr

Proven success working directly with senior-level customer stakeholders and internal executives. * Excellent written, verbal, negotiation, and interpersonal communication skills. * Demonstrated ...

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All JobsCustomer Success JobsSenior Customer Success JobsSenior Customer Success Jobs in Rochester, NY

Senior Customer Success information

See Rochester, NY salary details

$24.7K

$79.2K

$161.3K

How much do senior customer success jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior customer success in Rochester, NY is $79,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $101,600.00 per year, depending on experience, location, and employer.

What does a senior customer success professional do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success professional?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a senior customer success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

What is senior customer success?

Senior customer success is a role focused on managing and strengthening relationships with key clients to ensure their satisfaction and retention. It involves strategic communication, problem-solving, and often requires experience with customer success tools and metrics to drive account growth and reduce churn.

What are the most commonly searched types of Customer Success jobs in Rochester, NY?

The most popular types of Customer Success jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Customer Success jobs?

Cities near Rochester, NY with the most Senior Customer Success job openings:

Senior Customer Success jobs near you
Infographic showing various Senior Customer Success job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $79,217 per year, or $38.1 per hour.

Customer Success Manager, EPM - San Francisco, Austin, or New York

Pigment LLC

Farmington, NY • On-site

$150K - $165K/yr

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Customer Success Manager

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you.

As a Customer Success Manager (CSM), you'll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion.

Additional Responsibilities:

  • Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.
  • Navigate through multiple departments within an organization to expand use cases and the business value of Pigment.
  • Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
  • Lead the development of the Pigment community through thought leadership, events, and developing best practices.
  • Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.

Minimum Requirements:

  • BA/BS degree required, MBA or other relevant advanced degree preferred.
  • 3 years of experience in customer success, account management or a similar role within a software/SaaS company.
  • You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion.

Preferred Qualifications:

  • 5 years of experience in account management, sales, or professional services at a software/SaaS company.
  • Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication.
  • Experience preparing and delivering presentations targeted to a senior audience.
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience.
  • Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
  • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.

What we offer:

  • Competitive compensation package, Salary Range: (NYC / SF: $150,000 - 165,000 OTE)
  • We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
  • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
  • High-end equipment (based on stock/availability) to do your work in the best conditions

How we work:

  • Thrive Together — We win as a team and do right by our colleagues, customers, partners, and community.
  • Never Settle — We operate with rigor, ambition, and a constant drive to improve.
  • Go for it — We are action-oriented and believe learning comes through execution.
  • Be real, be humble — We lead with empathy, openness, and honest feedback.
  • Champion our Customer — We solve what matters most and help customers succeed in complex environments.

Apply