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Senior Customer Success Jobs in Rochester, NY (NOW HIRING)

Okta, Inc.

Sr. Customer Success Manager

Farmington, NY · On-site

Sr. Customer Success Manager Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables ...

Webbing

CSM Team Lead

York, NY · On-site +1

... senior executives. Team Lead Responsibilities * Lead, mentor, and develop the US Customer Success team to ensure high performance and professional growth * Establish and drive best practices ...

L3Harris Technologies

Principal, Contracts

Rochester, NY

$87K - $117K/yr

Proven success working directly with senior-level customer stakeholders and internal executives. * Excellent written, verbal, negotiation, and interpersonal communication skills. * Demonstrated ...

L3Harris

Director, International Contracts

Rochester, NY

$66.59 - $123.80/hr

Proven success working directly with senior-level customer stakeholders and internal executives. * Excellent written, verbal, negotiation, and interpersonal communication skills. * Demonstrated ...

World Wide Technology

Software Specialist

Geneseo, NY · On-site

... senior advisors, architects, or EA CSMs. In addition, the Specialist contributes insights, observations, and documented learnings to Customer Success partners and internal stakeholders to improve ...

World Wide Technology

Software Specialist

Rochester, NY · On-site

... senior advisors, architects, or EA CSMs. In addition, the Specialist contributes insights, observations, and documented learnings to Customer Success partners and internal stakeholders to improve ...

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All JobsCustomer Success JobsSenior Customer Success JobsSenior Customer Success Jobs in Rochester, NY

Senior Customer Success information

See Rochester, NY salary details

$24.7K

$79.2K

$161.3K

How much do senior customer success jobs pay per year?

As of Aug 8, 2026, the average yearly pay for senior customer success in Rochester, NY is $79,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $101,600.00 per year, depending on experience, location, and employer.

What is senior customer success?

Senior customer success professionals manage relationships with key clients to ensure satisfaction, retention, and growth. They often lead onboarding, provide strategic guidance, and use tools like CRM software to track customer health and engagement. This role typically requires strong communication skills and industry knowledge.

What are the key skills and qualifications needed to thrive as a senior customer success professional?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a senior customer success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What does a senior customer success professional do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

What are the most commonly searched types of Customer Success jobs in Rochester, NY? The most popular types of Customer Success jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Customer Success jobs? Cities near Rochester, NY with the most Senior Customer Success job openings:
Senior Customer Success jobs near you

Sr. Customer Success Manager

Okta, Inc.

Farmington, NY • On-site

Other

Re-posted 14 days ago

Okta rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

3rd of 242 rated software companies

Job description

Sr. Customer Success Manager

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta's innovations, best practices, and capabilities with our valued customers' business objectives and priorities. As a strategic and trusted advisor, you will shift customer.

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