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Senior Customer Success Jobs in Rochester, NY (NOW HIRING)

MegazoneCloud

Sr. AI FDE

Rochester, NY · On-site

$145K - $165K/yr

You sit at the intersection of engineering and customer success - rapidly prototyping, integrating with client environments, and owning solutions from proof-of-concept through production and into ...

Flintgroup

Senior Ink Technician

Macedon, NY · On-site

Company-paid life insurance Join a global organization that values safety, teamwork, and continuous improvement, where your work directly impacts customer success. Equal Employment Opportunity ...

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Showing results 21-40

All JobsCustomer Success JobsSenior Customer Success JobsSenior Customer Success Jobs in Rochester, NY

Senior Customer Success information

See Rochester, NY salary details

$24.7K

$79.2K

$161.3K

How much do senior customer success jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior customer success in Rochester, NY is $79,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $101,600.00 per year, depending on experience, location, and employer.

What does a senior customer success professional do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success professional?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a senior customer success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

What is senior customer success?

Senior customer success is a role focused on managing and strengthening relationships with key clients to ensure their satisfaction and retention. It involves strategic communication, problem-solving, and often requires experience with customer success tools and metrics to drive account growth and reduce churn.

What are the most commonly searched types of Customer Success jobs in Rochester, NY?

The most popular types of Customer Success jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Customer Success jobs?

Cities near Rochester, NY with the most Senior Customer Success job openings:

Senior Customer Success jobs near you
Infographic showing various Senior Customer Success job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $79,217 per year, or $38.1 per hour.

Senior Marketing Strategist

Butler/Till, Inc.

Rochester, NY

$60K - $95K/yr

Full-time

PTO

Posted 19 days ago

Job description

Description
SUMMARY
A Senior Marketing Strategist is a strategic marketing consultant who combines deep media marketing expertise with executive-level relationship management and consultative sales excellence to retain and grow high-value client relationships. This role serves as both a trusted performance advisor and strategic growth partner, translating complex campaign data into clear, credible insights that restore client confidence, demonstrate measurable ROI, and unlock expansion opportunities. The Senior Marketing Strategist partners with clients to diagnose performance challenges, present data-driven optimization strategies, and position themselves as an irreplaceable member of the client's team.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Campaign Performance Analysis & Diagnostic Consultation
Key Responsibilities:
  • Translate complex campaign data into clear, credible performance narratives that identify root causes, unlock optimization opportunities, and restore client confidence.
  • Conduct deep-dive campaign audits to identify performance drivers and anomalies, leveraging proprietary data, media metrics, and market context to pinpoint root causes (e.g., audience targeting misalignment, bid strategy gaps, creative underperformance, platform algorithmic shifts).
  • Develop and deliver performance narratives that move beyond surface metrics, explaining the "why" behind results and articulating clear connections between Butler/Till strategy, market conditions, and client business outcomes.
  • Synthesize campaign learnings into optimization recommendations that address specific client challenges and growth opportunities, supported by data, competitive intelligence, and best-practice benchmarks.
  • Maintain current knowledge of digital media platforms, algorithms, industry trends, and competitive dynamics to inform diagnostic insights and stay credible in client conversations.

Key Outcome: Strategic Retention & Growth Partnership
Key Responsibilities:
  • Serve as a trusted advisor and strategic growth partner who deepens client relationships through consistent value delivery, proactive insights, marketing education, and expansion of Butler/Till's role in the client's business.
  • Develop and maintain high-touch relationship cadence with key clients, providing proactive insights, early identification of performance gaps, and customized strategic recommendations that drive continuous improvement.
  • Identify and act on organic growth opportunities by analyzing client performance data, market dynamics, and program adoption to surface expansion potential across channels, budgets, and service offerings.
  • Build and present strategic growth proposals that align with client business objectives, demonstrating clear ROI and competitive differentiation through performance diagnostics and optimization roadmaps.

Key Outcome: Activation & Implementation Support
Key Responsibilities:
  • Close the gap between strategy and execution by ensuring clients have the tools, knowledge, and confidence to succeed and expand with Butler/Till solutions.
  • Work directly with clients to translate performance insights into actionable campaign adjustments, providing hands-on coaching on tactical optimization, marketing education, audience refinement, and creative strategy.
  • Partner with the channel teams to close data gaps and activation gaps-flagging where clients lack visibility into performance drivers or lack the operational support to implement recommendations.

Other Responsibilities:
  • Support strategic planning and campaign execution for retention and growth initiatives, including proposal development, performance tracking, and commercial engagement with key accounts.
  • Support training and skill development of Team members on campaign performance analysis, consultative communication, and retention best practices.
  • Assist with development of performance frameworks, standardized diagnostics, and growth playbooks to scale retention and expansion impact across the client base.
  • Additional accountabilities and tasks may be assigned by leader/management, to contribute to overall team and agency success.

QUALIFICATIONS
Required:
  • 6+ years of experience in media buying, campaign management, performance marketing, or digital marketing analytics.
  • Proven experience translating complex data and marketing metrics into clear business narratives and actionable recommendations.
  • Demonstrated expertise in one or more digital channels (paid search, social media, programmatic, display, Search Engine Optimization) including understanding of platform mechanics, optimization strategies, and performance benchmarks.
  • Experience in consultative selling, account retention, or customer success roles in B2B marketing or media services environments.
  • Strong understanding of campaign performance metrics, attribution, ROI measurement, and the ability to identify root causes of performance variances.
  • Excellent communication and presentation skills, with the ability to influence and build credibility with sophisticated audiences.
  • Self-motivated, self-organization abilities, results-oriented, and comfortable operating in complex, fast-paced environments with high-stakes relationships.
  • Bachelor's degree in Marketing, Business, Communications, Economics, or related field-or equivalent combination of education and professional marketing experience.

Preferred:
  • Experience in account retention, organic growth, or account expansion roles within B2B SaaS or professional services.
  • Track record of exceeding retention or account expansion targets through relationship management and consultative engagement.
  • Familiarity with HubSpot, Salesforce, or similar CRM and analytics platforms. Strong systems navigator; work requires navigation 10+ technical systems
  • Experience managing or advising on campaigns at scale or working with sophisticated media budgets.

CORE COMPETENCIES
  • CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients
  • COLLABORATIVE: working with teams and across the organization with ease
  • OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance
  • RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments
  • DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting

Travel Requirements
All employees, regardless of role or geographic location, are required to attend in person for onboarding during their first week of employment and annually for the Shareholder's Summit held in June. Additional travel is not routinely expected but may be required for key/critical meetings & events.
WORK ENVIRONMENT & PHYSICAL DEMANDS
The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions.
Commitment to Diversity, Equity, Inclusion and Belonging
Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you'll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work.
EEO DISCLAIMER
Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
COMPENSATION
Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $60,000-$95,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
This is just one component of Butler/Till's total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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