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Customer Success Coordinator Jobs in Rochester, NY

PatientPoint

Implementation Manager

Rochester, NY · On-site

$65K - $110K/yr

... customer success. What You'll Do: * Strategic Program and Construction Oversight: Provide ... Hands-on experience in construction management, including coordination with subcontractors ...

PatientPoint

Implementation Manager

Rochester, NY · On-site

$65K - $110K/yr

... customer success. What You'll Do: * Strategic Program and Construction Oversight: Provide ... Hands-on experience in construction management, including coordination with subcontractors ...

PatientPoint, LLC

Implementation Manager

Rochester, NY · On-site

$90 - $140/hr

... customer success. What You'll Do: * Strategic Program and Construction Oversight: Provide ... Hands-on experience in construction management, including coordination with subcontractors ...

New

PatientPoint

Implementation Manager

Rochester, NY · On-site

$65K - $110K/yr

... customer success. What You'll Do Strategic Program and Construction Oversight: Provide ... Hands-on experience in construction management, including coordination with subcontractors ...

Greenlight Networks

Office Coordinator

Rochester, NY

$22 - $27/hr

We're looking for an enthusiastic, organized, and customer-focused Office Coordinator to be the ... Provide administrative support and contribute to special projects that help drive business success.

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All JobsCustomer Success JobsCustomer Success Coordinator JobsCustomer Success Coordinator Jobs in Rochester, NY

Customer Success Coordinator information

See Rochester, NY salary details

$28.8K

$49.5K

$75K

How much do customer success coordinator jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success coordinator in Rochester, NY is $49,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $54,600.00 per year, depending on experience, location, and employer.

How does a customer success coordinator collaborate with sales and support teams to ensure client satisfaction?

As a Customer Success Coordinator, you'll frequently act as a bridge between the sales and support teams to ensure a seamless client experience. You'll work closely with sales to understand client expectations and onboarding requirements, and coordinate with support to resolve issues or escalate technical problems. This collaborative approach not only helps maintain high customer satisfaction but also allows you to advocate for client needs internally, contributing to process improvements and retention strategies.

What are the key skills and qualifications needed to thrive as a customer success coordinator, and why are they important?

To thrive as a Customer Success Coordinator, you need strong communication skills, customer relationship management experience, and a background in business or a related field. Familiarity with customer success platforms like Salesforce or HubSpot, as well as proficiency in CRM systems, are typically required. Exceptional problem-solving abilities, empathy, and organizational skills help you effectively manage client needs and resolve issues. These skills and qualities are crucial for building lasting customer relationships, ensuring satisfaction, and driving product adoption and retention.

What is the difference between Customer Success Coordinator vs Customer Support Specialist?

AspectCustomer Success CoordinatorCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; certifications like CRM or customer success coursesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentProactive engagement, account management, relationship buildingReactive support, troubleshooting, issue resolution
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech for technical support

The Customer Success Coordinator focuses on proactive client engagement and retention, while the Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. Both roles require strong communication skills, but the Coordinator emphasizes relationship management, whereas Support Specialists focus on technical problem-solving.

Is customer success coordinator an entry level job?

A customer success coordinator role is often considered entry-level, suitable for candidates with strong communication skills and some customer service experience. However, some positions may require prior knowledge of customer relationship management (CRM) tools or related certifications. Experience requirements can vary depending on the company and industry.

What are the most commonly searched types of Customer Success jobs in Rochester, NY?

The most popular types of Customer Success jobs in Rochester, NY are:

What are popular job titles related to Customer Success Coordinator jobs in Rochester, NY?

For Customer Success Coordinator jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Success Coordinator jobs in Rochester, NY look for?

The top searched job categories for Customer Success Coordinator jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Success Coordinator jobs?

Cities near Rochester, NY with the most Customer Success Coordinator job openings:

Customer Success Coordinator jobs near you

Customer Success Manager

Ambrell Corporation

Rochester, NY • On-site

$85K - $95K/yr

Full-time

Posted 27 days ago

Job description

Description

The Customer Success Manager is responsible for leading Ambrell's customer service and field service functions ensuring that customers receive timely, accurate, and professional support throughout the order lifecycle. This role oversees customer communications, order management, issue resolution, global field service coordination, technician scheduling, service escalation, and process improvement initiatives that strengthen customer satisfaction and operational performance. The ideal candidate is a hands-on, customer-focused leader with a strong background in Electrical Engineering or field service for industrial capital equipment, exceptional communication skills, and a proven passion for building and leading high-performing, customer-centric teams.


Duties include, but are not limited to the following:

Lead, coach, and develop the direct and international distributor customer service teams to deliver responsive, accurate, and customer-focused support.

Oversee field service technicians, including service scheduling, dispatch coordination, workload prioritization, customer communication, and follow-up on completed service activities.

Coordinate installation, commissioning, preventive maintenance, troubleshooting, repair, and warranty service activities to ensure field service commitments are met.

Manage daily customer service operations, including order entry, order status updates, customer inquiries, return authorizations, service coordination, and issue escalation.

Serve as a primary escalation point for complex customer concerns, ensuring timely resolution and clear communication with internal and external stakeholders.

Partner cross-functionally with Engineering, Applications Engineering, Operations, Finance, Quality, and Supply Chain to support customer commitments and resolve barriers.

Monitor customer service performance metrics, including response time, order accuracy, backlog status, issue resolution, and customer satisfaction trends.

Support business processes from quote-to-cash and order-to-delivery processes by ensuring accurate customer information, pricing, order details, delivery expectations, and documentation.

Support service sales initiatives and revenue growth such as maintenance contracts, upgrades, and spare parts.

Ensure timely communication regarding lead times, shipment status, service needs, technician availability, warranty matters, and other customer-impacting updates.

Maintain customer service and field service standards, procedures, training materials, and service documentation to support consistency and scalability.

Promote a culture of accountability, teamwork, professionalism, safety, and continuous improvement within the customer service and field service functions.



PLEASE NOTE THAT WE ARE NOT OFFERING RELOCATION ASSISTANCE AT THIS TIME.

Requirements

  • Must have 3-5 years of Electrical Engineering experience
  • 3+ years of experience leading, supervising, or mentoring a customer service, field service or technical support team.
  •  5+ years of experience in customer service, customer success, inside sales support, order management, or field service coordination
  • Strong verbal and written communication skills
  •  Proven ability to manage competing priorities to resolve customer issues, coordinate service priorities, manage competing demands, and make sound decisions in a fast-paced environment
  • Proficient with Microsoft Suite products, ERP systems, and service management tools. 

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