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Customer Success Associate Jobs in Rochester, NY

REXEL

Customer Success Manager

Rochester, NY

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

REXEL

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

REXEL

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

Webbing

Customer Success Manager

York, NY · Remote

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity ...

Rexel France

Customer Success Manager

Rochester, NY · On-site

$70 - $80/hr

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

New

Ambrell Corporation

Customer Success Manager

Rochester, NY · On-site

$85K - $95K/yr

The Customer Success Manager is responsible for leading Ambrell's customer service and field service functions ensuring that customers receive timely, accurate, and professional support throughout ...

CallTower Inc

Client Success Manager

Rochester, NY · On-site

This individual will reach into our customer organizations and build strong relationships with key ... The Client Success Manager will work with cross-functional teams to respond to customer requests ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Rochester, NY

Customer Success Associate information

See Rochester, NY salary details

$18.4K

$52.6K

$92.3K

How much do customer success associate jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success associate in Rochester, NY is $52,605.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $65,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Rochester, NY?

The most popular types of Customer Success jobs in Rochester, NY are:

What are popular job titles related to Customer Success Associate jobs in Rochester, NY?

For Customer Success Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Rochester, NY look for?

The top searched job categories for Customer Success Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Success Associate jobs?

Cities near Rochester, NY with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,605 per year, or $25.3 per hour.

Customer Success Associate

McQuade Organization

Geneseo, NY

Full-time

Re-posted 8 days ago

Job description

Responsibilities

Are you passionate about helping people succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services.

What We’re Looking For:

• Strong communication and people skills.

• A customer-first mindset and a desire to make a positive impact.

• A proactive attitude and adaptability to work in a fast-paced environment.

• Sales or customer service experience is a plus, but not required – we’ll train you!

Apply