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Customer Success Associate Jobs in Rochester, NY

Fermilab

Infrastructure Manager

Batavia, NY · On-site

$79K - $104K/yr

Essential Competencies and Attributes for Success: * Associate's degree or equivalent in related ... Ability to establish and maintain excellent customer service relations with building occupants.

Fermilab

Maintenance Planner/Scheduler

Batavia, NY

$41.43 - $50.53/hr

Interfacing with customers, building managers, and division technical personnel when necessary and ... Essential Competencies and Attributes for Success: * Associate's Degree with a discipline in ...

AeroSafe Global

CS Team Lead I

Rochester, NY · On-site

$21 - $24/hr

The CSR Team Lead oversees a dedicated team of customer success representatives who are ... Associate degree, or applicable experience * Customer Focus and service orientated. * Excellent ...

KnitWell Group

Customer Specialist

Rochester, NY · On-site

Success Characteristics: * Understands Hospitality and how we aim to make our customers feel ... All associates are expected to follow these principles in all relationships with other associates ...

Home Depot

Customer Service/Sales

Irondequoit, NY · On-site

$15.50 - $18.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Batavia, NY · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Rochester, NY · On-site

$16.50 - $19.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Rochester, NY

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Victor, NY · On-site

$17.50 - $20.50/hr

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Victor, NY · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

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Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Rochester, NY

Customer Success Associate information

See Rochester, NY salary details

$18.4K

$52.6K

$92.3K

How much do customer success associate jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success associate in Rochester, NY is $52,605.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $65,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Rochester, NY?

The most popular types of Customer Success jobs in Rochester, NY are:

What are popular job titles related to Customer Success Associate jobs in Rochester, NY?

For Customer Success Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Rochester, NY look for?

The top searched job categories for Customer Success Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Success Associate jobs?

Cities near Rochester, NY with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,605 per year, or $25.3 per hour.

Loss Prevention Customer Associate (LPCA) - Jay Scutti Plaza - Carter's & OshKosh B'gosh

Carter's | OshKosh B'gosh Retail

Rochester, NY • On-site

Full-time, Part-time

Re-posted 5 days ago

Carter's rating

6.0

Company rating: 6.0 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

55th of 104 rated fashion retailers

Job description

Love babies and kids? Looking for a flexible, friendly place to grow your career?

Consider the possibilities as an Loss Prevention Customer Associate at Carter’s.

Carter’s, Inc. is the largest branded marketer in North America of baby and young children’s apparel and related products, with 30+ consecutive years of sales growth. Based on the belief that childhood is a celebration, our brands are all about creating products for children that are distinguished by quality and creativity. We are committed to ensuring that our workforce reflects our diverse world. We uphold this inclusive culture by striving to recruit, support, and reward employees from all backgrounds. Come grow your career with us!

Why you’ll love working for Carter’s:

  • 30% discount on 3 great brands: Carter’s, OshKosh, and Skip Hop
  • An inclusive, supportive workplace culture
  • Full-time and Part-time benefits
  • Flexible schedules
  • Development programs
  • Many more special and unique benefits!

What you’ll do:

  • Establish and maintain customer focus; provide strong customer focus to increase sales and decrease exposure to loss, assist with difficult customer situations, and contact/interact with local authorities
  • Drive results; utilize in-store physical resources and document all known theft/attempted theft situations
  • Develop teams; adjust performing assignments and support, train, and coach others
  • Have fun creating memorable shopping experiences for all of our customers
  • Grow your career and help to drive Carters success with your passion

What you’ll need:

  • High school diploma or GED preferred
  • Ability to communicate effectively with customers, team, and supervisor
  • Minimum of 1 year of Asset Protection experience
  • Ability to lift 40 pounds on a regular basis
  • Ability to communicate effectively with customers and other employees
  • Availability to meet the needs of the business that may include days, nights, weekends and holidays as scheduled. Minimum number of hours is not guaranteed

Apply today!

We are an Equal Opportunity and Affirmative Action employer (minority/female/disability/veteran)


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