ZipRecruiter

Log In

1

Vp Customer Experience Jobs in Rochester, NY (NOW HIRING)

The Kostelic Agency

VP of Operations

Shortsville, NY · On-site

$180K - $200K/yr

... expanding its customer base, and building the operational infrastructure to support national ... Proven experience scaling manufacturing or production in a high-growth environment * Background in ...

Monro

Regional VP - Zone 6

Fairport, NY · On-site

$135K - $165K/yr

... Guest experience. * Drive results through the guidance and leadership to District Managers to ... Ensure service centers are providing exceptional customer service and respect. * Deliver regional ...

VP Supply Corp

Technical Service Advisor

Rochester, NY

$80K - $90K/yr

Grow Your HVAC Career. VP Supply Corp is a family-owned distributor of plumbing, HVAC, industrial ... our customers succeed. We are seeking an experienced HVAC Technical Service Advisor to join our ...

next page

Showing results 1-20

All JobsVp Customer Experience JobsVp Customer Experience Jobs in Rochester, NY

Vp Customer Experience information

See Rochester, NY salary details

$78.4K

$161K

$258.5K

How much do vp customer experience jobs pay per year?

As of Aug 20, 2026, the average yearly pay for vp customer experience in Rochester, NY is $161,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,700.00 and $175,100.00 per year, depending on experience, location, and employer.

What is a VP Customer Experience?

A VP of Customer Experience is a senior executive responsible for shaping and overseeing a company's overall customer experience strategy. They focus on improving customer satisfaction, retention, and loyalty by aligning cross-functional teams, optimizing customer journeys, and leveraging data-driven insights. This role involves working closely with marketing, sales, product, and support teams to ensure a seamless and consistent customer experience. The VP of Customer Experience plays a key role in driving business growth by enhancing customer engagement and advocacy.

What are the key skills and qualifications needed to thrive as a VP Customer Experience?

To thrive as a VP Customer Experience, you need a strong background in customer relationship management, strategic leadership, and data-driven decision-making, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer feedback systems, and experience with customer journey mapping tools are typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to inspire cross-functional teams set top performers apart. These competencies enable effective design and execution of initiatives that enhance customer satisfaction and loyalty, which are crucial for a company's long-term success.

What are the main challenges a VP Customer Experience might face in a growing organization?

A VP Customer Experience in a growing organization often faces the challenge of scaling customer service processes while maintaining high-quality support and consistent brand messaging. This role requires balancing the personalization of customer interactions with the efficiency offered by automation and technology as the customer base expands. Additionally, aligning the objectives of multiple departments—such as marketing, sales, and product development—to create a seamless customer journey is a common challenge. Overcoming these hurdles requires strong leadership, adaptability, and a clear vision for customer-centric growth.

What are the most commonly searched types of Customer Experience jobs in Rochester, NY?

The most popular types of Customer Experience jobs in Rochester, NY are:

What job categories do people searching Vp Customer Experience jobs in Rochester, NY look for?

The top searched job categories for Vp Customer Experience jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Vp Customer Experience jobs?

Cities near Rochester, NY with the most Vp Customer Experience job openings:

Vp Customer Experience jobs near you
Infographic showing various Vp Customer Experience job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $161,041 per year, or $77.4 per hour.

General Application - Join the VP Supply Talent Community

VP Supply Corp

Rochester, NY • On-site

Full-time

Re-posted 17 days ago

Job description

Description:

If you don’t see a current opening that matches your background or interests, we invite you to submit a General Application so our Talent Acquisition team can consider you for future roles.


VP Supply is a family-owned wholesale distributor specializing in plumbing, HVAC, electrical, industrial, and kitchen & bath products. With more than 20 branches across multiple states, we continue to grow and are always interested in meeting people who want to build long-term careers in operations, sales, customer service, design, and corporate support.


We regularly hire for roles in:

  • Warehouse & Logistics
  • Customer Service & Counter Sales
  • Sales & Business Development
  • Showroom & Design
  • Corporate & Administrative
  • Branch Operations & Leadership
Requirements:

Strong candidates are typically:

  • Team-oriented and dependable
  • Motivated to learn new skills
  • Comfortable working in fast-paced environments
  • Customer-focused and solutions-driven
  • Interested in stable, long-term career growth

Why VP Supply?

  • You do not need industry experience to succeed here
  • Monday–Friday schedules
  • Competitive pay and full benefits
  • Internal advancement opportunities
  • Family-owned culture with 60+ years of stability
  • Training and development provided in every role

What Happens After You Apply?

Your application will be reviewed by our Talent Acquisition team.
If your preferred location, interests, and experience align with a current or future opening, we will reach out to talk about next steps.