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Dental Software Customer Success Jobs (NOW HIRING)

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

At Oryx, we're on a mission to transform dental software and empower practices with modern, intuitive solutions. As a Customer Success Manager, you'll be at the heart of that mission, ensuring our ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

At Oryx, we're on a mission to transform dental software and empower practices with modern, intuitive solutions. As a Customer Success Manager, you'll be at the heart of that mission, ensuring our ...

Empyra Inc.

WI · On-site

Qualifications * 3+ years in an enterprise software customer success role * Excellent analytical ... Health, dental, and vision insurance * 401k * Opportunities for professional development

talentpluto

Customer Success Manager (Enterprise)

$120K - $145K/yr

AI Sales Software Customer Success Role Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live ...

Implan Group LLC

Customer Success Manager Q22024

$85K - $100K/yr

Do you want to get in on the next phase of growth for a software company with an amazing brand ... Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance * Flexible Spending ...

Benco Dental

Digital Customer Success Partner (Remote) At Benco Dental, our company is our family, and we are ... Technical skill set: CAD/CAM, digital imaging software, and dental specific software (Preferred)

BetterCloud

Customer Success Manager

New York, NY · On-site

... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...

Oryx Software Inc

Onboarding Manager

Mclean, VA · On-site

$65K - $75K/yr

Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot). * Thrives ... Oryx Dental Software offers a competitive salary in the range. We value finding the right fit for ...

NoGigiddy

Remote Customer Success Specialist

... success software, CRM systems, and other relevant tools. • Ability to work independently in a remote environment, demonstrating strong time management and self-discipline. • No degree required ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

Company Description Augment CXM is defining a new category of software - customer experience ... Team members are provided a comprehensive health benefits package with medical, dental, and vision ...

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All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsDental Software Customer Success Jobs

Dental Software Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do dental software customer success jobs pay per year?

As of Sep 13, 2026, the average yearly pay for dental software customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a dental software customer success professional?

A Dental Software Customer Success professional is responsible for helping dental practices effectively use their software solutions. They work closely with clients to ensure they are satisfied, troubleshoot issues, provide training, and help optimize the software’s benefits. Their goal is to maximize customer retention and ensure practices get the most value from their technology. They often serve as a bridge between the customer and the software provider, relaying feedback and supporting smooth onboarding and usage.

What are the key skills and qualifications needed to thrive as a dental software customer success professional?

To thrive as a Dental Software Customer Success professional, you need a solid understanding of dental practice workflows, strong problem-solving abilities, and experience with customer relationship management, typically supported by a background in dental technology or customer service. Familiarity with dental practice management software, CRM platforms, and ticketing systems is commonly required. Excellent communication, patience, and the ability to educate and empathize with users are standout soft skills in this role. These capabilities are crucial for ensuring clients maximize software value, achieve satisfaction, and remain loyal to the product.

What are some common challenges faced by dental software customer success professionals, and how can they address them?

Dental Software Customer Success professionals often encounter challenges such as helping clients adapt to new technologies, handling technical troubleshooting, and bridging communication between dental practices and the software development team. Successfully addressing these issues requires strong problem-solving skills, patience, and the ability to simplify complex concepts for non-technical users. Building trust with clients and collaborating closely with internal teams are essential for ensuring smooth software onboarding and ongoing satisfaction.

What is the difference between Dental Software Customer Success vs Dental Software Support Specialist?

AspectDental Software Customer SuccessDental Software Support Specialist
Primary FocusBuilding long-term client relationships, onboarding, and ensuring product adoptionTroubleshooting technical issues, resolving user problems, and providing technical support
Required SkillsCommunication, relationship management, product trainingTechnical knowledge, problem-solving, software troubleshooting
Work EnvironmentCustomer-facing, proactive engagement with clientsHelp desk or support center, reactive problem resolution
CertificationsOften requires knowledge of dental software and customer service certificationsTechnical certifications related to software or IT support

While both roles involve working with dental software, Dental Software Customer Success focuses on client retention, onboarding, and ensuring users derive value from the product. In contrast, Dental Software Support Specialists primarily handle technical issues and troubleshooting. Both roles are essential for a successful dental software company but serve different functions in the customer journey.

More about Dental Software Customer Success jobs

What cities are hiring for Dental Software Customer Success jobs?

Cities with the most Dental Software Customer Success job openings:

What states have the most Dental Software Customer Success jobs?

States with the most job openings for Dental Software Customer Success jobs include:

What are popular job titles related to Dental Software Customer Success jobs?

For Dental Software Customer Success jobs, the most frequently searched job titles are:

Dental Software Customer Success jobs near you
Infographic showing various Dental Software Customer Success job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Tier 1 Software Customer Success Specialist

Tucson, AZ • On-site

Next Step Systems
IT Services • 11 - 50 employees
Learn more about Next Step Systemsexternal

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

Tier 1 Software Customer Success Specialist, Tucson, AZ
As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along with technical expertise. You always make amazing customer service your priority. Your attention to detail is impeccable, you learn quickly, and you have excellent communication skills. You have a great sense of pride in your work and strive to contribute to the overall success of the team at all times. You are comfortable being held accountable in a team-oriented environment. You see opportunities to improve processes and confidently bring your ideas to the table. You are driven to face challenges head-on with a sense of urgency and follow through to reach resolutions.
Responsibilities:
- You will be working on a ticketing system to triage software issues that come up with our proprietary software.
- First response to all customer requests.
- Serve as point-of-contact for customer-based training solutions.
- Perform a root-cause analysis on initial customer case submissions.
- Baseline testing of all relevant platforms.
- Continuous regression testing of all relevant platforms.
- Work through the designated support channels to resolve customer submissions in an expeditious manner.
- Provide detailed feedback as it relates to customer submissions both internally as well as externally.
- Focus on providing full resolution on first encounter.
- Be comfortable with a performance-based metric style environment.
- Set up meetings or calls between existing customers and company.
- Stay up to date on documentation as enhancements are made.
- Stay up to date on new products and services.
- Collaborate with leadership, business development and product development teams regarding customer trends.
- Engage with leadership on a regular basis to recommend advanced solutions to reduce the number of customer submissions based on current trends.
Skills, Knowledge, Ability, Experience
- 2 years of Technical Support experience is preferred.
- Knowledge of Microsoft Office.
- Ticketing System knowledge (Jira, Zendesk).
- Excellent verbal and written communication skills.
- Excellent working knowledge of tech applications and testing protocols.
- Critical thinking and problem-solving abilities.
- Attention to detail, deadlines and a desire to "get it done".
- Experience with performance-based metrics system.
- Be knowledgeable in Solution Center case management systems.
- Valid Arizona driver's license, satisfactory driving record and reliable transportation.
- Some travel required.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Tucson AZ Jobs, Tier 1 Software Customer Success Specialist, Technical Support, MS Office, Ticketing Systems, Jira, Zendesk, Customer Support, Solution Center Case Management Systems, Healthcare, HIT, Arizona Recruiters, Information Technology Jobs, IT Jobs, Arizona Recruiting
Looking to hire for similar positions in Tucson, AZ or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1 Software Customer Success Specialists for jobs in Tucson, Arizona and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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