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Dental Software Customer Success Jobs (NOW HIRING)

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

At Oryx, we're on a mission to transform dental software and empower practices with modern, intuitive solutions. As a Customer Success Manager, you'll be at the heart of that mission, ensuring our ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

Experience as a customer success/retention account manager in dental software * Experience working in a dental practice office or experience using and/or supporting accounting/billing applications ...

Implan Group LLC

Customer Success Manager Q22024

$85K - $100K/yr

Do you want to get in on the next phase of growth for a software company with an amazing brand ... Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance * Flexible Spending ...

BetterCloud

Customer Success Manager

New York, NY · On-site

... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

Company Description Augment CXM is defining a new category of software - customer experience ... Team members are provided a comprehensive health benefits package with medical, dental, and vision ...

Motorola Solutions, Inc.

Customer Success Advocate

Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter.

Motorola

Customer Success Advocate

Alberta, VA

Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter.

Smartwyre

Customer Success Manager

Memphis, TN · On-site +1

About the role As a Customer Success Manager, you'll be a member of our Customer Success team ... You'll work directly in our software and leverage your super-user knowledge to help customers ...

Cvent

Customer Success Advisor

Tysons, VA · On-site

... software solutions to hotels, special event venues and destinations to help them grow their group ... Customer Success Advisors serve as our customers' primary point of contact while they are using ...

Motorola

Department Overview The Motorola Solutions Command Center Software Customer Success team plays a ... Incentive Bonus Plans * Medical, Dental, Visionbenefits * 401K with Company Match * 10 Paid ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ... Work with the Development team to drive the vision and development of software products and the ...

Cordance

OR · On-site

Software Implementation, Education and Training * Provide or assist with customer implementation ... Customer Success, Account Management, or Professional Services in a SaaS or tech environment.

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Showing results 1-20

All JobsDental Software Customer Success Jobs

Dental Software Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do dental software customer success jobs pay per year?

As of Jul 28, 2026, the average yearly pay for dental software customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dental Software Customer Success professional, and why are they important?

To thrive as a Dental Software Customer Success professional, you need a solid understanding of dental practice workflows, strong problem-solving abilities, and experience with customer relationship management, typically supported by a background in dental technology or customer service. Familiarity with dental practice management software, CRM platforms, and ticketing systems is commonly required. Excellent communication, patience, and the ability to educate and empathize with users are standout soft skills in this role. These capabilities are crucial for ensuring clients maximize software value, achieve satisfaction, and remain loyal to the product.

What is the difference between Dental Software Customer Success vs Dental Software Support Specialist?

AspectDental Software Customer SuccessDental Software Support Specialist
Primary FocusBuilding long-term client relationships, onboarding, and ensuring product adoptionTroubleshooting technical issues, resolving user problems, and providing technical support
Required SkillsCommunication, relationship management, product trainingTechnical knowledge, problem-solving, software troubleshooting
Work EnvironmentCustomer-facing, proactive engagement with clientsHelp desk or support center, reactive problem resolution
CertificationsOften requires knowledge of dental software and customer service certificationsTechnical certifications related to software or IT support

While both roles involve working with dental software, Dental Software Customer Success focuses on client retention, onboarding, and ensuring users derive value from the product. In contrast, Dental Software Support Specialists primarily handle technical issues and troubleshooting. Both roles are essential for a successful dental software company but serve different functions in the customer journey.

What is a Dental Software Customer Success professional?

A Dental Software Customer Success professional is responsible for helping dental practices effectively use their software solutions. They work closely with clients to ensure they are satisfied, troubleshoot issues, provide training, and help optimize the software’s benefits. Their goal is to maximize customer retention and ensure practices get the most value from their technology. They often serve as a bridge between the customer and the software provider, relaying feedback and supporting smooth onboarding and usage.

What are some common challenges faced by Dental Software Customer Success professionals, and how can they address them?

Dental Software Customer Success professionals often encounter challenges such as helping clients adapt to new technologies, handling technical troubleshooting, and bridging communication between dental practices and the software development team. Successfully addressing these issues requires strong problem-solving skills, patience, and the ability to simplify complex concepts for non-technical users. Building trust with clients and collaborating closely with internal teams are essential for ensuring smooth software onboarding and ongoing satisfaction.
More about Dental Software Customer Success jobs
What cities are hiring for Dental Software Customer Success jobs? Cities with the most Dental Software Customer Success job openings:
What states have the most Dental Software Customer Success jobs? States with the most job openings for Dental Software Customer Success jobs include:
What job categories do people searching Dental Software Customer Success jobs look for? The top searched job categories for Dental Software Customer Success jobs are:
Dental Software Customer Success jobs near you
Infographic showing various Dental Software Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Oryx Software Inc

Mclean, VA

$65K - $75K/yr

Full-time

Dental

Posted 4 days ago

Job description

Join the herd! Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate about helping our clients maximize the value of our products and services, ensuring their long-term success and satisfaction. This role requires a blend of technical understanding, relationship management, and a proactive approach to customer engagement.

Responsibilities:
  • Client Relationship Management: Build and maintain strong, lasting relationships with key clients, acting as their primary point of contact and trusted advisor.
  • Onboarding & Training: Facilitate seamless onboarding experiences for new clients, in partnership with our onboarding, training and support team, to ensure successful adoption of Oryx across all offices and users.
  • Product Adoption & Utilization: Monitor client engagement and product usage, identifying opportunities to increase adoption, feature utilization, and overall client satisfaction.
  • Proactive Engagement: Proactively reach out to clients to discuss their needs, gather feedback, and offer solutions that align with their business goals.
  • Issue Resolution: Serve as an escalation point for client issues, working closely with technical support and product teams to ensure timely and effective resolution.
  • Renewals & Upselling: Collaborate with growth sales teams to identify potential upsell and cross-sell opportunities, and manage client renewals to ensure high retention rates.
  • Feedback & Advocacy: Collect and synthesize client feedback to inform product development and improvement initiatives. Encourage satisfied clients to become advocates for our brand.
  • Performance Reporting: Track and report on key customer success metrics, including client health scores, retention rates, and satisfaction levels.
Need to Have:
  • Excellent communication, interpersonal, and presentation skills.
  • Bachelor's degree or equivalent professional experience.
  • Experience in client-facing roles (examples: customer success, account management, or consulting).
  • Proven ability to build and maintain strong client relationships.
  • Proactive problem-solver with a strong customer advocacy mindset.
  • Ability to manage multiple client accounts and competing priorities in a fast-paced environment.
  • Willingness to travel occasionally for client visits or industry events.
  • Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot).
Nice to Have:
  • Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
  • Experience in customer success, account management, or client services within a SaaS company.
  • Experience in the dental or healthcare technology industry.
  • Familiarity working in a SaaS environment.
  • Strong understanding of dental practice operations and workflows.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with the leading dental technology in the market.
  • A collaborative and supportive team environment.
  • Professional development and growth opportunities.
Why Join Oryx?

At Oryx, we’re on a mission to transform dental software and empower practices with modern, intuitive solutions. As a Customer Success Manager, you’ll be at the heart of that mission, ensuring our customers succeed, love using Oryx, and grow with us. You’ll have the opportunity to build deep client partnerships, drive adoption and outcomes, and directly shape how dental practices experience the future of technology.

To Apply:

If you’re excited about supporting clients in their journey with a cutting-edge dental software platform, we’d love to hear from you!