Tier 2 Software Customer Success Specialist, Tucson, AZ The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well ...
Tier 2 Software Customer Success Specialist, Tucson, AZ The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well ...
Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along ...
Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along ...
Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along ...
Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along ...
Tier 2 Software Customer Success Specialist The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well as ...
Tier 2 Software Customer Success Specialist The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well as ...
Customer Success Manager
$65K - $75K/yr
At Oryx, we're on a mission to transform dental software and empower practices with modern, intuitive solutions. As a Customer Success Manager, you'll be at the heart of that mission, ensuring our ...
Quick apply
Customer Success Manager
$65K - $75K/yr
At Oryx, we're on a mission to transform dental software and empower practices with modern, intuitive solutions. As a Customer Success Manager, you'll be at the heart of that mission, ensuring our ...
Customer Success Manager
Mclean, VA · On-site
At Oryx, we're on a mission to transform dental software and empower practices with modern, intuitive solutions. As a Customer Success Manager, you'll be at the heart of that mission, ensuring our ...
Customer Success Manager
Mclean, VA · On-site
At Oryx, we're on a mission to transform dental software and empower practices with modern, intuitive solutions. As a Customer Success Manager, you'll be at the heart of that mission, ensuring our ...
WI · On-site
$85 - $110/hr
Qualifications * 3+ years in an enterprise software customer success role * Excellent analytical ... Health, dental, and vision insurance * 401k * Opportunities for professional development
WI · On-site
$85 - $110/hr
Qualifications * 3+ years in an enterprise software customer success role * Excellent analytical ... Health, dental, and vision insurance * 401k * Opportunities for professional development
Customer Success Manager
Alpharetta, GA · On-site
Experience as a customer success/retention account manager in dental software * Experience working in a dental practice office or experience using and/or supporting accounting/billing applications ...
Customer Success Manager
Alpharetta, GA · On-site
Experience as a customer success/retention account manager in dental software * Experience working in a dental practice office or experience using and/or supporting accounting/billing applications ...
Customer Success Manager
Provo, UT · On-site
Experience as a customer success/retention account manager in dental software * Experience working in a dental practice office or experience using and/or supporting accounting/billing applications ...
Customer Success Manager
Provo, UT · On-site
Experience as a customer success/retention account manager in dental software * Experience working in a dental practice office or experience using and/or supporting accounting/billing applications ...
... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...
... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...
Customer Success Manager Q22024
$85K - $100K/yr
Do you want to get in on the next phase of growth for a software company with an amazing brand ... Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance * Flexible Spending ...
Customer Success Manager Q22024
$85K - $100K/yr
Do you want to get in on the next phase of growth for a software company with an amazing brand ... Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance * Flexible Spending ...
Customer Success Manager Q22024
Huntersville, NC · On-site
$85K - $100K/yr
Do you want to get in on the next phase of growth for a software company with an amazing brand ... Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance * Flexible Spending ...
Customer Success Manager Q22024
Huntersville, NC · On-site
$85K - $100K/yr
Do you want to get in on the next phase of growth for a software company with an amazing brand ... Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance * Flexible Spending ...
Customer Success Manager
Alpharetta, GA · On-site
$70 - $95/hr
Experience as a customer success/retention account manager in dental software * Experience working in a dental practice office or experience using and/or supporting accounting/billing applications ...
Customer Success Manager
Alpharetta, GA · On-site
$70 - $95/hr
Experience as a customer success/retention account manager in dental software * Experience working in a dental practice office or experience using and/or supporting accounting/billing applications ...
Customer Success Manager Augment CXM is defining a new category of software - customer experience ... Team members are provided a comprehensive health benefits package with medical, dental, and vision ...
Customer Success Manager Augment CXM is defining a new category of software - customer experience ... Team members are provided a comprehensive health benefits package with medical, dental, and vision ...
... success software, CRM systems, and other relevant tools. • Ability to work independently in a remote environment, demonstrating strong time management and self-discipline. • No degree required ...
... success software, CRM systems, and other relevant tools. • Ability to work independently in a remote environment, demonstrating strong time management and self-discipline. • No degree required ...
Onboarding Manager
$65K - $75K/yr
Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot). * Thrives ... Oryx Dental Software offers a competitive salary in the range. We value finding the right fit for ...
Quick apply
Onboarding Manager
$65K - $75K/yr
Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot). * Thrives ... Oryx Dental Software offers a competitive salary in the range. We value finding the right fit for ...
Company Description Augment CXM is defining a new category of software - customer experience ... Team members are provided a comprehensive health benefits package with medical, dental, and vision ...
Company Description Augment CXM is defining a new category of software - customer experience ... Team members are provided a comprehensive health benefits package with medical, dental, and vision ...
The ideal candidate is innately curious, has a background in software customer success, and a track record of delivering impactful insights. Business Case: Insights are Client differentiator, and the ...
The ideal candidate is innately curious, has a background in software customer success, and a track record of delivering impactful insights. Business Case: Insights are Client differentiator, and the ...
The ideal candidate is innately curious, has a background in software customer success, and a track record of delivering impactful insights. BUSINESS CASE: Insights are Client differentiator, and the ...
The ideal candidate is innately curious, has a background in software customer success, and a track record of delivering impactful insights. BUSINESS CASE: Insights are Client differentiator, and the ...
About the role As a Customer Success Manager, you'll be a member of our Customer Success team ... You'll work directly in our software and leverage your super-user knowledge to help customers ...
About the role As a Customer Success Manager, you'll be a member of our Customer Success team ... You'll work directly in our software and leverage your super-user knowledge to help customers ...
Dental Software Customer Success information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do dental software customer success jobs pay per year?
As of Aug 22, 2026, the average yearly pay for dental software customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What is a dental software customer success professional?
A Dental Software Customer Success professional is responsible for helping dental practices effectively use their software solutions. They work closely with clients to ensure they are satisfied, troubleshoot issues, provide training, and help optimize the software’s benefits. Their goal is to maximize customer retention and ensure practices get the most value from their technology. They often serve as a bridge between the customer and the software provider, relaying feedback and supporting smooth onboarding and usage.
What are the key skills and qualifications needed to thrive as a dental software customer success professional?
To thrive as a Dental Software Customer Success professional, you need a solid understanding of dental practice workflows, strong problem-solving abilities, and experience with customer relationship management, typically supported by a background in dental technology or customer service. Familiarity with dental practice management software, CRM platforms, and ticketing systems is commonly required. Excellent communication, patience, and the ability to educate and empathize with users are standout soft skills in this role. These capabilities are crucial for ensuring clients maximize software value, achieve satisfaction, and remain loyal to the product.
What are some common challenges faced by dental software customer success professionals, and how can they address them?
Dental Software Customer Success professionals often encounter challenges such as helping clients adapt to new technologies, handling technical troubleshooting, and bridging communication between dental practices and the software development team. Successfully addressing these issues requires strong problem-solving skills, patience, and the ability to simplify complex concepts for non-technical users. Building trust with clients and collaborating closely with internal teams are essential for ensuring smooth software onboarding and ongoing satisfaction.
What is the difference between Dental Software Customer Success vs Dental Software Support Specialist?
| Aspect | Dental Software Customer Success | Dental Software Support Specialist |
|---|---|---|
| Primary Focus | Building long-term client relationships, onboarding, and ensuring product adoption | Troubleshooting technical issues, resolving user problems, and providing technical support |
| Required Skills | Communication, relationship management, product training | Technical knowledge, problem-solving, software troubleshooting |
| Work Environment | Customer-facing, proactive engagement with clients | Help desk or support center, reactive problem resolution |
| Certifications | Often requires knowledge of dental software and customer service certifications | Technical certifications related to software or IT support |
While both roles involve working with dental software, Dental Software Customer Success focuses on client retention, onboarding, and ensuring users derive value from the product. In contrast, Dental Software Support Specialists primarily handle technical issues and troubleshooting. Both roles are essential for a successful dental software company but serve different functions in the customer journey.
More about Dental Software Customer Success jobs
What cities are hiring for Dental Software Customer Success jobs?
Cities with the most Dental Software Customer Success job openings:
What states have the most Dental Software Customer Success jobs?
States with the most job openings for Dental Software Customer Success jobs include:
What job categories do people searching Dental Software Customer Success jobs look for?
The top searched job categories for Dental Software Customer Success jobs are:
Other
Medical, Retirement, PTO
Re-posted 12 days ago
Job description
Tier 2 Software Customer Success Specialist, Tucson, AZ
The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well as troubleshooting and addressing Tier II requests on a daily basis.
Responsibilities:
- You will be working on a ticketing system to triage software issues that come up with our proprietary software.
- Streamline business operations by modifying and creating new processes and procedures.
- Develop support and training tools that increase software usability.
- Resolve incidents posted in the Solution Center.
- Continually and proactively work toward improving the implementation experience for customers, colleagues and company.
- The Tier II staff will be required to be on Zoom calls with customers to troubleshoot complex problems with EHR Software.
- You will need to be able to determine if the issue is computer, network, software or browser related.
- Work on data analytics for customer dashboards.
- Regression tests the software environment through both manual and automated testing procedures.
- Work with our development team both in the U.S. and internationally.
- Train and support the Tier 1 Support team on processes, tickets and customer service.
- Second level support for more complex customer requests.
- Focus on providing full resolution on first encounter.
- Be comfortable with a performance-based metric style environment.
- Stay up to date on new products and services.
- Collaborate with leadership, business development and product development teams regarding customer trends.
- Engage with leadership on a regular basis to recommend advanced solutions to reduce the number of customer submissions based on current trends.
- Have an understanding of troubleshooting complex tasks.
Qualifications:
- Bachelor of Science degree in computer science, Management Information Systems, Information Technology, Systems Administration is preferred.
- 1-3 years of experience with Electronic Health Records.
- 3-5 years in a customer support role (Technical or Customer Service Support).
- Knowledge of IT functional areas and responsibilities.
- Valid Arizona driver's license, satisfactory driving record and reliable transportation.
- Some travel required.
- Excellent verbal and written communication skills.
- Excellent working knowledge of tech applications and testing protocols, including Microsoft Teams or Slack, Infinity, Ticketing systems such as Jira, Zoho, Salesforce, Spreadsheets, Development software such as DevOps or Bug Tracker, Microsoft Flow, Testing software such as Cypress, Ranorex or Selenium.
- Critical thinking and problem-solving abilities.
- Attention to detail, deadlines and a desire to "get it done".
- Experience with performance-based metrics system.
- Be knowledgeable in Solution Center case management systems.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Tucson AZ Jobs, Tier 2 Software Customer Success Specialist, Electronic Health Records, Teams, Slack, Infinity, Jira, Zoho, Salesforce, Spreadsheets, DevOps, Bug Tracker, Technical Support, Healthcare, HIT, Arizona Recruiters, Information Technology Jobs, IT Jobs, Arizona Recruiting
Looking to hire for similar positions in Tucson, AZ or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 2 Software Customer Success Specialists for jobs in Tucson, Arizona and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC
The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well as troubleshooting and addressing Tier II requests on a daily basis.
Responsibilities:
- You will be working on a ticketing system to triage software issues that come up with our proprietary software.
- Streamline business operations by modifying and creating new processes and procedures.
- Develop support and training tools that increase software usability.
- Resolve incidents posted in the Solution Center.
- Continually and proactively work toward improving the implementation experience for customers, colleagues and company.
- The Tier II staff will be required to be on Zoom calls with customers to troubleshoot complex problems with EHR Software.
- You will need to be able to determine if the issue is computer, network, software or browser related.
- Work on data analytics for customer dashboards.
- Regression tests the software environment through both manual and automated testing procedures.
- Work with our development team both in the U.S. and internationally.
- Train and support the Tier 1 Support team on processes, tickets and customer service.
- Second level support for more complex customer requests.
- Focus on providing full resolution on first encounter.
- Be comfortable with a performance-based metric style environment.
- Stay up to date on new products and services.
- Collaborate with leadership, business development and product development teams regarding customer trends.
- Engage with leadership on a regular basis to recommend advanced solutions to reduce the number of customer submissions based on current trends.
- Have an understanding of troubleshooting complex tasks.
Qualifications:
- Bachelor of Science degree in computer science, Management Information Systems, Information Technology, Systems Administration is preferred.
- 1-3 years of experience with Electronic Health Records.
- 3-5 years in a customer support role (Technical or Customer Service Support).
- Knowledge of IT functional areas and responsibilities.
- Valid Arizona driver's license, satisfactory driving record and reliable transportation.
- Some travel required.
- Excellent verbal and written communication skills.
- Excellent working knowledge of tech applications and testing protocols, including Microsoft Teams or Slack, Infinity, Ticketing systems such as Jira, Zoho, Salesforce, Spreadsheets, Development software such as DevOps or Bug Tracker, Microsoft Flow, Testing software such as Cypress, Ranorex or Selenium.
- Critical thinking and problem-solving abilities.
- Attention to detail, deadlines and a desire to "get it done".
- Experience with performance-based metrics system.
- Be knowledgeable in Solution Center case management systems.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Tucson AZ Jobs, Tier 2 Software Customer Success Specialist, Electronic Health Records, Teams, Slack, Infinity, Jira, Zoho, Salesforce, Spreadsheets, DevOps, Bug Tracker, Technical Support, Healthcare, HIT, Arizona Recruiters, Information Technology Jobs, IT Jobs, Arizona Recruiting
Looking to hire for similar positions in Tucson, AZ or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 2 Software Customer Success Specialists for jobs in Tucson, Arizona and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC
About Next Step Systems
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Naperville, IL, US
Year founded
1995