Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along ...
Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along ...
Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along ...
Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along ...
Tier 2 Software Customer Success Specialist, Tucson, AZ The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well ...
Tier 2 Software Customer Success Specialist, Tucson, AZ The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well ...
Tier 2 Software Customer Success Specialist, Tucson, AZ The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well ...
Tier 2 Software Customer Success Specialist, Tucson, AZ The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well ...
Tier 1 Software Customer Success Specialist As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along with ...
Tier 1 Software Customer Success Specialist As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along with ...
Tier 2 Software Customer Success Specialist The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well as ...
Tier 2 Software Customer Success Specialist The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well as ...
Customer Success Manager
Manhattan, NY · On-site
$75K - $90K/yr
... and college sports organizations - including teams and leagues. Our software often serves ... We are an emerging customer success organization, actively building out our CS practices (including ...
Customer Success Manager
Manhattan, NY · On-site
$75K - $90K/yr
... and college sports organizations - including teams and leagues. Our software often serves ... We are an emerging customer success organization, actively building out our CS practices (including ...
... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...
... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...
We have an amazing list of customers and partners including professional sports teams, fortune 500 ... Drive customer software engagement and development of power users across customer organizations.
We have an amazing list of customers and partners including professional sports teams, fortune 500 ... Drive customer software engagement and development of power users across customer organizations.
Customer Success Manager
New York, NY · On-site
... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...
Customer Success Manager
New York, NY · On-site
... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...
Customer Success Manager Q22024
Huntersville, NC · On-site
$85K - $100K/yr
Do you want to get in on the next phase of growth for a software company with an amazing brand ... The Customer Success Manager will be required to develop a deep understanding of IMPLAN data and ...
Customer Success Manager Q22024
Huntersville, NC · On-site
$85K - $100K/yr
Do you want to get in on the next phase of growth for a software company with an amazing brand ... The Customer Success Manager will be required to develop a deep understanding of IMPLAN data and ...
Customer Success Manager Q22024
$85K - $100K/yr
Do you want to get in on the next phase of growth for a software company with an amazing brand ... We are currently looking for a Customer Success Manager (CSM) with a passion for providing hands-on ...
Customer Success Manager Q22024
$85K - $100K/yr
Do you want to get in on the next phase of growth for a software company with an amazing brand ... We are currently looking for a Customer Success Manager (CSM) with a passion for providing hands-on ...
Customer Success Associate
Phoenix, AZ · On-site +1
AZ, CO, CT, FL, IL, MA, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WA EHS Software Customer Success Associate Join EHS Insight, a renowned StarTex Software brand, and become part of a mission-driven ...
Customer Success Associate
Phoenix, AZ · On-site +1
AZ, CO, CT, FL, IL, MA, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WA EHS Software Customer Success Associate Join EHS Insight, a renowned StarTex Software brand, and become part of a mission-driven ...
Customer Success Manager Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that ...
Customer Success Manager Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that ...
Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter.
Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter.
Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter.
Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter.
Customer Success Manager (CSM)
Lindon, UT · On-site
About TMA Performance TMA Performanceis a leading provider of employee experience software ... Position Overview We areseekingan enthusiastic and dedicated Customer Success Manager (CSM) to join ...
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Customer Success Manager (CSM)
Lindon, UT · On-site
About TMA Performance TMA Performanceis a leading provider of employee experience software ... Position Overview We areseekingan enthusiastic and dedicated Customer Success Manager (CSM) to join ...
Customer Success Manager
San Francisco, CA · On-site
Company Description Augment CXM is defining a new category of software - customer experience ... Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor ...
Customer Success Manager
San Francisco, CA · On-site
Company Description Augment CXM is defining a new category of software - customer experience ... Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor ...
Customer Success Manager
San Francisco, CA · On-site
Company Description Augment CXM is defining a new category of software - customer experience ... Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor ...
Customer Success Manager
San Francisco, CA · On-site
Company Description Augment CXM is defining a new category of software - customer experience ... Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor ...
Customer Success Manager (CSM)
Lindon, UT · On-site
About TMA Performance TMA Performance is a leading provider of employee experience software ... Position Overview We are seeking an enthusiastic and dedicated Customer Success Manager (CSM) to ...
Customer Success Manager (CSM)
Lindon, UT · On-site
About TMA Performance TMA Performance is a leading provider of employee experience software ... Position Overview We are seeking an enthusiastic and dedicated Customer Success Manager (CSM) to ...
Sports Software Customer Success information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do sports software customer success jobs pay per year?
As of Jun 19, 2026, the average yearly pay for sports software customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What is the difference between Sports Software Customer Success vs Sports Software Support Specialist?
| Aspect | Sports Software Customer Success | Sports Software Support Specialist |
|---|---|---|
| Primary Focus | Building long-term client relationships and ensuring product adoption | Providing technical support and troubleshooting |
| Required Skills | Customer relationship management, communication, product knowledge | Technical troubleshooting, product expertise, problem-solving |
| Work Environment | Client-facing, proactive engagement | Technical support teams, reactive problem resolution |
| Common Certifications | Customer success certifications, CRM tools | IT support certifications, technical training |
Sports Software Customer Success roles focus on fostering client relationships and ensuring users derive maximum value from the software. In contrast, Sports Software Support Specialists primarily handle technical issues and troubleshooting. Both roles require strong communication skills, but Customer Success emphasizes proactive engagement, while Support Specialists focus on reactive problem-solving.
What are the key skills and qualifications needed to thrive as a Sports Software Customer Success professional, and why are they important?
To excel as a Sports Software Customer Success professional, you need a solid understanding of sports industry workflows, customer relationship management, and proficiency in troubleshooting software issues, often supported by a relevant degree or experience in SaaS environments. Familiarity with CRM platforms, ticketing systems, and sports management software is typically required, and certifications in customer success or software applications can be advantageous. Outstanding communication, problem-solving abilities, and a customer-centric mindset help foster strong client relationships and drive product adoption. These skills ensure customers achieve their goals with the software, leading to higher satisfaction and retention for the company.
What is a Sports Software Customer Success role?
A Sports Software Customer Success professional helps sports organizations and their staff effectively use software products designed for managing teams, leagues, events, or performance analytics. Their main responsibilities include onboarding new clients, providing training, troubleshooting issues, and ensuring customers achieve their desired outcomes with the software. They serve as the main point of contact between the software provider and the client, aiming to build long-term relationships and maximize customer satisfaction. By understanding the unique needs of sports organizations, they help tailor solutions and provide ongoing support to ensure continued success.
How does a Sports Software Customer Success professional typically collaborate with product and support teams to address client needs?
As a Sports Software Customer Success professional, you'll regularly act as a bridge between clients and internal teams. You'll gather customer feedback, report bugs or feature requests to the product team, and ensure technical support issues are routed and resolved quickly. This role often involves participating in cross-functional meetings and sharing insights to help improve the product and user experience. Effective collaboration and communication skills are essential, as you'll advocate for customer needs while aligning with company goals.
Other
Medical, Retirement, PTO
Posted 9 days ago
Job description
Tier 1 Software Customer Success Specialist, Tucson, AZ
As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along with technical expertise. You always make amazing customer service your priority. Your attention to detail is impeccable, you learn quickly, and you have excellent communication skills. You have a great sense of pride in your work and strive to contribute to the overall success of the team at all times. You are comfortable being held accountable in a team-oriented environment. You see opportunities to improve processes and confidently bring your ideas to the table. You are driven to face challenges head-on with a sense of urgency and follow through to reach resolutions.
Responsibilities:
- You will be working on a ticketing system to triage software issues that come up with our proprietary software.
- First response to all customer requests.
- Serve as point-of-contact for customer-based training solutions.
- Perform a root-cause analysis on initial customer case submissions.
- Baseline testing of all relevant platforms.
- Continuous regression testing of all relevant platforms.
- Work through the designated support channels to resolve customer submissions in an expeditious manner.
- Provide detailed feedback as it relates to customer submissions both internally as well as externally.
- Focus on providing full resolution on first encounter.
- Be comfortable with a performance-based metric style environment.
- Set up meetings or calls between existing customers and company.
- Stay up to date on documentation as enhancements are made.
- Stay up to date on new products and services.
- Collaborate with leadership, business development and product development teams regarding customer trends.
- Engage with leadership on a regular basis to recommend advanced solutions to reduce the number of customer submissions based on current trends.
Skills, Knowledge, Ability, Experience
- 2 years of Technical Support experience is preferred.
- Knowledge of Microsoft Office.
- Ticketing System knowledge (Jira, Zendesk).
- Excellent verbal and written communication skills.
- Excellent working knowledge of tech applications and testing protocols.
- Critical thinking and problem-solving abilities.
- Attention to detail, deadlines and a desire to "get it done".
- Experience with performance-based metrics system.
- Be knowledgeable in Solution Center case management systems.
- Valid Arizona driver's license, satisfactory driving record and reliable transportation.
- Some travel required.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Tucson AZ Jobs, Tier 1 Software Customer Success Specialist, Technical Support, MS Office, Ticketing Systems, Jira, Zendesk, Customer Support, Solution Center Case Management Systems, Healthcare, HIT, Arizona Recruiters, Information Technology Jobs, IT Jobs, Arizona Recruiting
Looking to hire for similar positions in Tucson, AZ or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1 Software Customer Success Specialists for jobs in Tucson, Arizona and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC
As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along with technical expertise. You always make amazing customer service your priority. Your attention to detail is impeccable, you learn quickly, and you have excellent communication skills. You have a great sense of pride in your work and strive to contribute to the overall success of the team at all times. You are comfortable being held accountable in a team-oriented environment. You see opportunities to improve processes and confidently bring your ideas to the table. You are driven to face challenges head-on with a sense of urgency and follow through to reach resolutions.
Responsibilities:
- You will be working on a ticketing system to triage software issues that come up with our proprietary software.
- First response to all customer requests.
- Serve as point-of-contact for customer-based training solutions.
- Perform a root-cause analysis on initial customer case submissions.
- Baseline testing of all relevant platforms.
- Continuous regression testing of all relevant platforms.
- Work through the designated support channels to resolve customer submissions in an expeditious manner.
- Provide detailed feedback as it relates to customer submissions both internally as well as externally.
- Focus on providing full resolution on first encounter.
- Be comfortable with a performance-based metric style environment.
- Set up meetings or calls between existing customers and company.
- Stay up to date on documentation as enhancements are made.
- Stay up to date on new products and services.
- Collaborate with leadership, business development and product development teams regarding customer trends.
- Engage with leadership on a regular basis to recommend advanced solutions to reduce the number of customer submissions based on current trends.
Skills, Knowledge, Ability, Experience
- 2 years of Technical Support experience is preferred.
- Knowledge of Microsoft Office.
- Ticketing System knowledge (Jira, Zendesk).
- Excellent verbal and written communication skills.
- Excellent working knowledge of tech applications and testing protocols.
- Critical thinking and problem-solving abilities.
- Attention to detail, deadlines and a desire to "get it done".
- Experience with performance-based metrics system.
- Be knowledgeable in Solution Center case management systems.
- Valid Arizona driver's license, satisfactory driving record and reliable transportation.
- Some travel required.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Tucson AZ Jobs, Tier 1 Software Customer Success Specialist, Technical Support, MS Office, Ticketing Systems, Jira, Zendesk, Customer Support, Solution Center Case Management Systems, Healthcare, HIT, Arizona Recruiters, Information Technology Jobs, IT Jobs, Arizona Recruiting
Looking to hire for similar positions in Tucson, AZ or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1 Software Customer Success Specialists for jobs in Tucson, Arizona and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC
About Next Step Systems
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Naperville, IL, US
Year founded
1995