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Sports Software Customer Success Jobs (NOW HIRING)

Empyra Inc.

WI · On-site

Qualifications * 3+ years in an enterprise software customer success role * Excellent analytical and problem‑solving skills * Background with consultative and strategic customer engagement ...

IMPLAN

Customer Success Manager

Customer Success Manager Want to work at a company committed to enabling economic growth through ... Do you want to get in on the next phase of growth for a software company with an amazing brand ...

talentpluto

Customer Success Manager (Enterprise)

$120K - $145K/yr

AI Sales Software Customer Success Role Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live ...

Tiretutor

Customer Success Manager

Boston, MA · On-site

$85K - $95K/yr

Customer Success Manager We're looking for a Customer Success Manager who will own the entire post ... Our software seamlessly connects digital retail to in-store operations, empowering businesses to ...

BetterCloud

Customer Success Manager

New York, NY · On-site

... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...

Playbook

Customer Success Associate

Hoboken, NJ · On-site

We have an amazing list of customers and partners including professional sports teams, fortune 500 ... Drive customer software engagement and development of power users across customer organizations.

Implan Group LLC

Customer Success Manager Q22024

$85K - $100K/yr

Do you want to get in on the next phase of growth for a software company with an amazing brand ... We are currently looking for a Customer Success Manager (CSM) with a passion for providing hands-on ...

BetterCloud

Customer Success Manager

New York, NY · On-site

... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...

Echo IT Solutions

Customer Success Manager

The ideal candidate is innately curious, has a background in software customer success, and a track record of delivering impactful insights. Business Case Insights are Client's differentiator and the ...

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Sports Software Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do sports software customer success jobs pay per year?

As of Sep 13, 2026, the average yearly pay for sports software customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a sports software customer success?

A Sports Software Customer Success professional helps sports organizations and their staff effectively use software products designed for managing teams, leagues, events, or performance analytics. Their main responsibilities include onboarding new clients, providing training, troubleshooting issues, and ensuring customers achieve their desired outcomes with the software. They serve as the main point of contact between the software provider and the client, aiming to build long-term relationships and maximize customer satisfaction. By understanding the unique needs of sports organizations, they help tailor solutions and provide ongoing support to ensure continued success.

How does a sports software customer success professional typically collaborate with product and support teams to address client needs?

As a Sports Software Customer Success professional, you'll regularly act as a bridge between clients and internal teams. You'll gather customer feedback, report bugs or feature requests to the product team, and ensure technical support issues are routed and resolved quickly. This role often involves participating in cross-functional meetings and sharing insights to help improve the product and user experience. Effective collaboration and communication skills are essential, as you'll advocate for customer needs while aligning with company goals.

What are the key skills and qualifications needed to thrive as a sports software customer success professional, and why are they important?

To excel as a Sports Software Customer Success professional, you need a solid understanding of sports industry workflows, customer relationship management, and proficiency in troubleshooting software issues, often supported by a relevant degree or experience in SaaS environments. Familiarity with CRM platforms, ticketing systems, and sports management software is typically required, and certifications in customer success or software applications can be advantageous. Outstanding communication, problem-solving abilities, and a customer-centric mindset help foster strong client relationships and drive product adoption. These skills ensure customers achieve their goals with the software, leading to higher satisfaction and retention for the company.

What is the difference between Sports Software Customer Success vs Sports Software Support Specialist?

AspectSports Software Customer SuccessSports Software Support Specialist
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and troubleshooting
Required SkillsCustomer relationship management, communication, product knowledgeTechnical troubleshooting, product expertise, problem-solving
Work EnvironmentClient-facing, proactive engagementTechnical support teams, reactive problem resolution
Common CertificationsCustomer success certifications, CRM toolsIT support certifications, technical training

Sports Software Customer Success roles focus on fostering client relationships and ensuring users derive maximum value from the software. In contrast, Sports Software Support Specialists primarily handle technical issues and troubleshooting. Both roles require strong communication skills, but Customer Success emphasizes proactive engagement, while Support Specialists focus on reactive problem-solving.

What are popular job titles related to Sports Software Customer Success jobs?

For Sports Software Customer Success jobs, the most frequently searched job titles are:

Infographic showing various Sports Software Customer Success job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Tier 2 Software Customer Success Specialist

Tucson, AZ • On-site

Next Step Systems LTD
IT Services • 11 - 50 employees
Learn more about Next Step Systems LTDexternal

Other

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Tier 2 Software Customer Success Specialist, Tucson, AZ
The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well as troubleshooting and addressing Tier II requests on a daily basis.
Responsibilities:
- You will be working on a ticketing system to triage software issues that come up with our proprietary software.
- Streamline business operations by modifying and creating new processes and procedures.
- Develop support and training tools that increase software usability.
- Resolve incidents posted in the Solution Center.
- Continually and proactively work toward improving the implementation experience for customers, colleagues and company.
- The Tier II staff will be required to be on Zoom calls with customers to troubleshoot complex problems with EHR Software.
- You will need to be able to determine if the issue is computer, network, software or browser related.
- Work on data analytics for customer dashboards.
- Regression tests the software environment through both manual and automated testing procedures.
- Work with our development team both in the U.S. and internationally.
- Train and support the Tier 1 Support team on processes, tickets and customer service.
- Second level support for more complex customer requests.
- Focus on providing full resolution on first encounter.
- Be comfortable with a performance-based metric style environment.
- Stay up to date on new products and services.
- Collaborate with leadership, business development and product development teams regarding customer trends.
- Engage with leadership on a regular basis to recommend advanced solutions to reduce the number of customer submissions based on current trends.
- Have an understanding of troubleshooting complex tasks.
Qualifications:
- Bachelor of Science degree in computer science, Management Information Systems, Information Technology, Systems Administration is preferred.
- 1-3 years of experience with Electronic Health Records.
- 3-5 years in a customer support role (Technical or Customer Service Support).
- Knowledge of IT functional areas and responsibilities.
- Valid Arizona driver's license, satisfactory driving record and reliable transportation.
- Some travel required.
- Excellent verbal and written communication skills.
- Excellent working knowledge of tech applications and testing protocols, including Microsoft Teams or Slack, Infinity, Ticketing systems such as Jira, Zoho, Salesforce, Spreadsheets, Development software such as DevOps or Bug Tracker, Microsoft Flow, Testing software such as Cypress, Ranorex or Selenium.
- Critical thinking and problem-solving abilities.
- Attention to detail, deadlines and a desire to "get it done".
- Experience with performance-based metrics system.
- Be knowledgeable in Solution Center case management systems.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Tucson AZ Jobs, Tier 2 Software Customer Success Specialist, Electronic Health Records, Teams, Slack, Infinity, Jira, Zoho, Salesforce, Spreadsheets, DevOps, Bug Tracker, Technical Support, Healthcare, HIT, Arizona Recruiters, Information Technology Jobs, IT Jobs, Arizona Recruiting
Looking to hire for similar positions in Tucson, AZ or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 2 Software Customer Success Specialists for jobs in Tucson, Arizona and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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