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Sports Software Customer Success Jobs (NOW HIRING)

Outcode Software

Customer Success Manager

Draper, UT · On-site

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Cvent

Customer Success Advisor

Mclean, VA

... software solutions to hotels, special event venues and destinations to help them grow their group ... Customer Success Advisors serve as our customers' primary point of contact while they are using ...

Cvent

Customer Success Advisor

Tysons, VA · On-site

... software solutions to hotels, special event venues and destinations to help them grow their group ... Customer Success Advisors serve as our customers' primary point of contact while they are using ...

Paperless Parts

Manager, Customer Success

Boston, MA

$110K - $148K/yr

You have 2+ in a management role in software customer service. * You have 2+ years experience in a Customer Success or Account Management roles, including retention and commercial responsibilities.

ResMed, Inc.

Customer Success Manager

Customer Success Managers drive an elevated level of customer satisfaction, successful product use ... Manage a group of enterprise software customers, keeping them engaged and using ResMed products ...

Interact Software

Customer Success Manager

$75K - $85K/yr

Customer Success Employment Type: Full Time Location: Remote, US Reporting To: Daniel Lohrs ... software that connects over three million employees to leading global names like Levi's, Domino ...

Banyan Software

Customer Success Manager

OR · Remote

$120K/yr

Banyan Software is the best permanent home for software businesses that serve specialized ... Position Description Customer Success Manager - Higher Education SaaS US - Remote About the Role We ...

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All JobsSports Software Customer Success Jobs

Sports Software Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do sports software customer success jobs pay per year?

As of Jun 20, 2026, the average yearly pay for sports software customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Sports Software Customer Success vs Sports Software Support Specialist?

AspectSports Software Customer SuccessSports Software Support Specialist
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and troubleshooting
Required SkillsCustomer relationship management, communication, product knowledgeTechnical troubleshooting, product expertise, problem-solving
Work EnvironmentClient-facing, proactive engagementTechnical support teams, reactive problem resolution
Common CertificationsCustomer success certifications, CRM toolsIT support certifications, technical training

Sports Software Customer Success roles focus on fostering client relationships and ensuring users derive maximum value from the software. In contrast, Sports Software Support Specialists primarily handle technical issues and troubleshooting. Both roles require strong communication skills, but Customer Success emphasizes proactive engagement, while Support Specialists focus on reactive problem-solving.

What are the key skills and qualifications needed to thrive as a Sports Software Customer Success professional, and why are they important?

To excel as a Sports Software Customer Success professional, you need a solid understanding of sports industry workflows, customer relationship management, and proficiency in troubleshooting software issues, often supported by a relevant degree or experience in SaaS environments. Familiarity with CRM platforms, ticketing systems, and sports management software is typically required, and certifications in customer success or software applications can be advantageous. Outstanding communication, problem-solving abilities, and a customer-centric mindset help foster strong client relationships and drive product adoption. These skills ensure customers achieve their goals with the software, leading to higher satisfaction and retention for the company.

What is a Sports Software Customer Success role?

A Sports Software Customer Success professional helps sports organizations and their staff effectively use software products designed for managing teams, leagues, events, or performance analytics. Their main responsibilities include onboarding new clients, providing training, troubleshooting issues, and ensuring customers achieve their desired outcomes with the software. They serve as the main point of contact between the software provider and the client, aiming to build long-term relationships and maximize customer satisfaction. By understanding the unique needs of sports organizations, they help tailor solutions and provide ongoing support to ensure continued success.

How does a Sports Software Customer Success professional typically collaborate with product and support teams to address client needs?

As a Sports Software Customer Success professional, you'll regularly act as a bridge between clients and internal teams. You'll gather customer feedback, report bugs or feature requests to the product team, and ensure technical support issues are routed and resolved quickly. This role often involves participating in cross-functional meetings and sharing insights to help improve the product and user experience. Effective collaboration and communication skills are essential, as you'll advocate for customer needs while aligning with company goals.
Infographic showing various Sports Software Customer Success job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 3% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Technical Customer Success Specialist

ECHO IT SOLUTIONS INC .

Farmers Branch, TX • Remote

Other

Posted 20 days ago

Job description

Job Role Technical Customer Success Specialist Location Irving TX REMOTE Position Type Contract JOB DESCRIPTION: With a leadership mandate to aggressively scale Client Insights internally and externally, the Client Insights team is seeking a dedicated customer success role to ensure an excellent experience for all insights product users. The Technical Customer Success Specialist will be an expert on Client Insights, handle customer service requests, triage bugs/feature requests, answer product questions, and help users extract business insights from Client data. They will also serve as a product expert to assist in go-to-market engagements and product training sessions. The ideal candidate is innately curious, has a background in software customer success, and a track record of delivering impactful insights. BUSINESS CASE: Insights are Client differentiator, and the company is investing heavily in infusing insights functionality into numerous products. Specifically, Client Insights is slated to scale to thousands of internal and external users in 2025. It needs to ensure the product delivers an exceptional experience that cements insights as Client key value-add.
  • Maximize our Insights Product Investment: Client is currently heavily investing in building, testing and bringing Client Insights to market. To maximize our impact, we must provide users with a product experience that establishes Client as a vital business partner.
  • Protect our cross-functional team's capacity: Currently, our ~500 monthly internal users plus ~200 Publicis users are asking 10-30 questions a day about the product. These questions are: almost always timely in nature, and are likely to increase dramatically as we scale Client Insights to additional Advertising Agency HoldCo clients.
  • Cement the value of Client Insights: While Client Insights is already delivering industry-defining outputs, it can't answer many common questions that Client data can. This risks users building a constrained mental model of the insights they can get from Client. Having a dedicated customer success person to supplement the product's current capabilities will help users understand the art of the possible.
WORKFLOWS SUPPORTED:
  • Frontline customer service support - field customer support tickets and filter true system bugs, feature requests from user errors to alleviate pressure on on-call engineers.
  • Customer success consultation - help users get the most out of Client Insights and answer questions using Global Insights utilities that can't yet be answered in the product.
  • Technical expert for GTM activations - provide intimate knowledge of Client Insights and Client data capabilities for qualified go-to-market engagements and product training sessions.
SKILLS:
  • Customer/Client Service Background: The ideal candidate has experience servicing customers - either through a formal customer service background or experience servicing clients at an agency. As the frontline external point of contact for Client Insights, this background is necessary to ensure smooth interactions.
  • SQL and Dashboarding Capabilities: The ideal candidate will have at least basic knowledge of dashboarding and SQL. This skillset will enable them to supplement the Client Insights product via using and enhancing existing Global Insights utilities.
  • Experience in stakeholder-facing insights or analytics: The ideal candidate will have experience delivering insights to internal or external stakeholders. This experience is necessary to ensure they can help provide users with impactful insights.

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