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Veterinary Software Customer Success Jobs (NOW HIRING)

BetterCloud

Customer Success Manager

New York, NY

... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...

Tiretutor

Customer Success Manager

Boston, MA

$85K - $95K/yr

Customer Success Manager We're looking for a Customer Success Manager who will own the entire post ... Our software seamlessly connects digital retail to in-store operations, empowering businesses to ...

BetterCloud

Customer Success Manager

New York, NY · On-site

... within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by ...

TireTutor, Inc.

Customer Success Manager

Boston, MA

$85K - $95K/yr

We're looking for a Customer Success Manager who will own the entire post-onboarding customer ... Our software seamlessly connects digital retail to in-store operations, empowering businesses to ...

Implan Group LLC

Customer Success Manager Q22024

$60K - $70K/yr

Do you want to get in on the next phase of growth for a software company with an amazing brand ... We are currently looking for a Customer Success Manager (CSM) with a passion for providing hands-on ...

Motorola Solutions, Inc.

Customer Success Advocate

Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter.

DecisionWise

Customer Success Manager (CSM)

Lindon, UT · On-site

About TMA Performance TMA Performanceis a leading provider of employee experience software ... Position Overview We areseekingan enthusiastic and dedicated Customer Success Manager (CSM) to join ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

Company Description Augment CXM is defining a new category of software - customer experience ... Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor ...

Cordance

Customer Success Manager

We're experienced operators and subject-matter experts with a passion for software and building ... As a Customer Success Manager with McCreadie Group, you'll serve as a trusted partner to a defined ...

Cordance

OR

Software Implementation, Education and Training * Provide or assist with customer implementation ... Customer Success, Account Management, or Professional Services in a SaaS or tech environment.

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All JobsVeterinary Software Customer Success Jobs

Veterinary Software Customer Success information

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$11

$24

$47

How much do veterinary software customer success jobs pay per hour?

As of May 31, 2026, the average hourly pay for veterinary software customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Veterinary Software Customer Success professional, and why are they important?

To thrive as a Veterinary Software Customer Success professional, you need a strong understanding of veterinary practice workflows, excellent problem-solving abilities, and experience in customer support or account management. Familiarity with veterinary practice management software (such as AVImark or Cornerstone), CRM tools, and ticketing systems is typically required. Outstanding communication, patience, and relationship-building skills help you effectively support and train clients. These skills ensure customers maximize the value of the software, leading to high satisfaction and retention rates.

How does a Veterinary Software Customer Success professional typically collaborate with veterinary clinics to ensure smooth software adoption?

As a Veterinary Software Customer Success professional, you’ll work closely with veterinary clinics to guide them through onboarding, provide tailored training, and address any concerns that arise during software implementation. Regular check-ins, both virtual and onsite, help you understand clinic workflows and customize support to their needs. Collaboration often involves liaising with technical support, sales, and product teams to communicate customer feedback and ensure user satisfaction, making the role dynamic and highly interactive. This hands-on approach helps clinics fully leverage the software and enhances their overall experience.

What are Veterinary Software Customer Success roles?

Veterinary Software Customer Success roles focus on helping veterinary clinics and professionals effectively use specialized software solutions. These roles involve onboarding new clients, providing ongoing support, troubleshooting issues, and ensuring users get the most value from the software. Customer Success professionals often act as a bridge between the software company and the veterinary practice, gathering feedback and assisting with training or product updates. Their goal is to enhance customer satisfaction, foster long-term relationships, and reduce client churn.

What is the difference between Veterinary Software Customer Success vs Veterinary Software Support Specialist?

AspectVeterinary Software Customer SuccessVeterinary Software Support Specialist
CredentialsTypically requires experience in customer relationship management and knowledge of veterinary softwareRequires technical troubleshooting skills and familiarity with veterinary software systems
Work EnvironmentProactively engages with clients to ensure software adoption and satisfactionProvides reactive technical support and resolves user issues
Employer & Industry UsageUsed by veterinary software companies to retain clients and improve user experienceEmployed by veterinary clinics or software companies to assist users with technical problems

Veterinary Software Customer Success focuses on building long-term client relationships and ensuring software adoption, while Veterinary Software Support Specialists handle technical issues and troubleshooting. Both roles are essential in the veterinary software industry but serve different functions in client engagement and technical support.

More about Veterinary Software Customer Success jobs
What cities are hiring for Veterinary Software Customer Success jobs? Cities with the most Veterinary Software Customer Success job openings:
What states have the most Veterinary Software Customer Success jobs? States with the most job openings for Veterinary Software Customer Success jobs include:
What job categories do people searching Veterinary Software Customer Success jobs look for? The top searched job categories for Veterinary Software Customer Success jobs are:
Veterinary Software Customer Success jobs near you
Infographic showing various Veterinary Software Customer Success job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Tier 1 Software Customer Success Specialist

Tier 1 Software Customer Success Specialist

Next Step Systems

Tucson, AZ • On-site

Full-time

Medical, Retirement, PTO

Posted 24 days ago

Job description

Tier 1 Software Customer Success Specialist, Tucson, AZ
As a Tier 1 Software Customer Success Specialist, you excel at being a customer advocate and providing a unique balance of customer focus along with technical expertise. You always make amazing customer service your priority. Your attention to detail is impeccable, you learn quickly, and you have excellent communication skills. You have a great sense of pride in your work and strive to contribute to the overall success of the team at all times. You are comfortable being held accountable in a team-oriented environment. You see opportunities to improve processes and confidently bring your ideas to the table. You are driven to face challenges head-on with a sense of urgency and follow through to reach resolutions.
Responsibilities:
- You will be working on a ticketing system to triage software issues that come up with our proprietary software.
- First response to all customer requests.
- Serve as point-of-contact for customer-based training solutions.
- Perform a root-cause analysis on initial customer case submissions.
- Baseline testing of all relevant platforms.
- Continuous regression testing of all relevant platforms.
- Work through the designated support channels to resolve customer submissions in an expeditious manner.
- Provide detailed feedback as it relates to customer submissions both internally as well as externally.
- Focus on providing full resolution on first encounter.
- Be comfortable with a performance-based metric style environment.
- Set up meetings or calls between existing customers and company.
- Stay up to date on documentation as enhancements are made.
- Stay up to date on new products and services.
- Collaborate with leadership, business development and product development teams regarding customer trends.
- Engage with leadership on a regular basis to recommend advanced solutions to reduce the number of customer submissions based on current trends.
Skills, Knowledge, Ability, Experience
- 2 years of Technical Support experience is preferred.
- Knowledge of Microsoft Office.
- Ticketing System knowledge (Jira, Zendesk).
- Excellent verbal and written communication skills.
- Excellent working knowledge of tech applications and testing protocols.
- Critical thinking and problem-solving abilities.
- Attention to detail, deadlines and a desire to "get it done".
- Experience with performance-based metrics system.
- Be knowledgeable in Solution Center case management systems.
- Valid Arizona driver's license, satisfactory driving record and reliable transportation.
- Some travel required.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Tucson AZ Jobs, Tier 1 Software Customer Success Specialist, Technical Support, MS Office, Ticketing Systems, Jira, Zendesk, Customer Support, Solution Center Case Management Systems, Healthcare, HIT, Arizona Recruiters, Information Technology Jobs, IT Jobs, Arizona Recruiting
Looking to hire for similar positions in Tucson, AZ or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 1 Software Customer Success Specialists for jobs in Tucson, Arizona and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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