WI · On-site
$85 - $110/hr
Qualifications * 3+ years in an enterprise software customer success role * Excellent analytical and problem‑solving skills * Background with consultative and strategic customer engagement ...
WI · On-site
$85 - $110/hr
Qualifications * 3+ years in an enterprise software customer success role * Excellent analytical and problem‑solving skills * Background with consultative and strategic customer engagement ...
Customer Success Manager Eaton's Digital Office is seeking a Customer Success Manager to support our expanding portfolio of Brightlayer software solutions. This role will orchestrate the post-sale ...
Customer Success Manager Eaton's Digital Office is seeking a Customer Success Manager to support our expanding portfolio of Brightlayer software solutions. This role will orchestrate the post-sale ...
Customer Success Manager
Brookfield, WI · On-site
High technical aptitude with mobile apps, cloud software, SaaS platforms, IoT technology, connected devices, CRM tools, and customer success tools. * Ability to translate technical product ...
Customer Success Manager
Brookfield, WI · On-site
High technical aptitude with mobile apps, cloud software, SaaS platforms, IoT technology, connected devices, CRM tools, and customer success tools. * Ability to translate technical product ...
High technical aptitude with mobile apps, cloud software, SaaS platforms, IoT technology, connected devices, CRM tools, and customer success tools. * Ability to translate technical product ...
High technical aptitude with mobile apps, cloud software, SaaS platforms, IoT technology, connected devices, CRM tools, and customer success tools. * Ability to translate technical product ...
Customer Success Manager
Brookfield, WI · On-site
High technical aptitude with mobile apps, cloud software, SaaS platforms, IoT technology, connected devices, CRM tools, and customer success tools. * Ability to translate technical product ...
Customer Success Manager
Brookfield, WI · On-site
High technical aptitude with mobile apps, cloud software, SaaS platforms, IoT technology, connected devices, CRM tools, and customer success tools. * Ability to translate technical product ...
Customer Success Manager
Appleton, WI · On-site
Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like ...
Customer Success Manager
Appleton, WI · On-site
Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like ...
Customer Success Manager
$125K - $250K/yr
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Experience with agile software development practices. * Expected travel averages around 25%, with ...
Quick apply
Customer Success Manager
$125K - $250K/yr
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Experience with agile software development practices. * Expected travel averages around 25%, with ...
WI · On-site
$110 - $150/hr
Solventure is recruiting a Customer Success Manager (Supply Chain Planning) * You have a genuine ... software, industry, or hands‑on practice. * You bring at least 8 years of experience in a ...
WI · On-site
$110 - $150/hr
Solventure is recruiting a Customer Success Manager (Supply Chain Planning) * You have a genuine ... software, industry, or hands‑on practice. * You bring at least 8 years of experience in a ...
WI · On-site
$215 - $225/hr
Job Overview We are looking for a Customer Success Manager to join our growing team in Texas ... Technology background (SaaS, RPA, or computer software) strongly preferred. * Bachelor's degree ...
WI · On-site
$215 - $225/hr
Job Overview We are looking for a Customer Success Manager to join our growing team in Texas ... Technology background (SaaS, RPA, or computer software) strongly preferred. * Bachelor's degree ...
Our mission is to build world-class software that improves the quality of life for seniors and ... We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the ...
Our mission is to build world-class software that improves the quality of life for seniors and ... We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the ...
Customer Success Manager
Madison, WI · On-site
$125K - $250K/yr
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Experience with agile software development practices. * Expected travel averages around 25%, with ...
Customer Success Manager
Madison, WI · On-site
$125K - $250K/yr
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Experience with agile software development practices. * Expected travel averages around 25%, with ...
Customer Success Manager
Madison, WI · Remote
Our mission is to build world-class software that improves the quality of life for seniors and ... We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the ...
Customer Success Manager
Madison, WI · Remote
Our mission is to build world-class software that improves the quality of life for seniors and ... We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the ...
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Customer Success Manager
Madison, WI · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Customer Success Manager
Madison, WI · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
Customer Success Manager
Madison, WI · On-site
Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Proven ability to position software solutions and develop expansion opportunities, not just manage ...
Customer Success Manager
Madison, WI · On-site
Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Proven ability to position software solutions and develop expansion opportunities, not just manage ...
This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... software with the transformative power of AI. Thousands of organizations across more than 200 ...
This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... software with the transformative power of AI. Thousands of organizations across more than 200 ...
Customer Success Associate
Madison, WI · On-site
$52K - $61K/yr
We are currently seeking dynamic Customer Success Associate to join our growing teams across the ... software solutions to manage their business efficiently, deliver results to their clients, and ...
Quick apply
Customer Success Associate
Madison, WI · On-site
$52K - $61K/yr
We are currently seeking dynamic Customer Success Associate to join our growing teams across the ... software solutions to manage their business efficiently, deliver results to their clients, and ...
Customer Success Associate
Madison, WI · On-site
$52K - $61K/yr
We are currently seeking dynamic Customer Success Associate to join our growing teams across the ... software solutions to manage their business efficiently, deliver results to their clients, and ...
Quick apply
Customer Success Associate
Madison, WI · On-site
$52K - $61K/yr
We are currently seeking dynamic Customer Success Associate to join our growing teams across the ... software solutions to manage their business efficiently, deliver results to their clients, and ...
Veterinary Software Customer Success information
What is a veterinary software customer success professional?
Veterinary Software Customer Success roles focus on helping veterinary clinics and professionals effectively use specialized software solutions. These roles involve onboarding new clients, providing ongoing support, troubleshooting issues, and ensuring users get the most value from the software. Customer Success professionals often act as a bridge between the software company and the veterinary practice, gathering feedback and assisting with training or product updates. Their goal is to enhance customer satisfaction, foster long-term relationships, and reduce client churn.
What are the key skills and qualifications needed to thrive as a veterinary software customer success professional?
To thrive as a Veterinary Software Customer Success professional, you need a strong understanding of veterinary practice workflows, excellent problem-solving abilities, and experience in customer support or account management. Familiarity with veterinary practice management software (such as AVImark or Cornerstone), CRM tools, and ticketing systems is typically required. Outstanding communication, patience, and relationship-building skills help you effectively support and train clients. These skills ensure customers maximize the value of the software, leading to high satisfaction and retention rates.
How does a veterinary software customer success professional typically collaborate with veterinary clinics to ensure smooth software adoption?
As a Veterinary Software Customer Success professional, you’ll work closely with veterinary clinics to guide them through onboarding, provide tailored training, and address any concerns that arise during software implementation. Regular check-ins, both virtual and onsite, help you understand clinic workflows and customize support to their needs. Collaboration often involves liaising with technical support, sales, and product teams to communicate customer feedback and ensure user satisfaction, making the role dynamic and highly interactive. This hands-on approach helps clinics fully leverage the software and enhances their overall experience.
What is the difference between Veterinary Software Customer Success vs Veterinary Software Support Specialist?
| Aspect | Veterinary Software Customer Success | Veterinary Software Support Specialist |
|---|---|---|
| Credentials | Typically requires experience in customer relationship management and knowledge of veterinary software | Requires technical troubleshooting skills and familiarity with veterinary software systems |
| Work Environment | Proactively engages with clients to ensure software adoption and satisfaction | Provides reactive technical support and resolves user issues |
| Employer & Industry Usage | Used by veterinary software companies to retain clients and improve user experience | Employed by veterinary clinics or software companies to assist users with technical problems |
Veterinary Software Customer Success focuses on building long-term client relationships and ensuring software adoption, while Veterinary Software Support Specialists handle technical issues and troubleshooting. Both roles are essential in the veterinary software industry but serve different functions in client engagement and technical support.
What are popular job titles related to Veterinary Software Customer Success jobs in Wisconsin?
For Veterinary Software Customer Success jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Veterinary Software Customer Success jobs in Wisconsin look for?
The top searched job categories for Veterinary Software Customer Success jobs in Wisconsin are:
Customer Success Manager
WI • On-site
Empyra Inc.
$85 - $110/hr
Other
Medical, Dental, Vision, Retirement
Posted 6 days ago
Job description
We pride ourselves on our dedication to customer satisfaction and are looking for a passionate Customer Success Manager to join our myOneFlow (https://www.myoneflow.com/) team. This is an on‑site full‑time role in Dallas, TX, and will be responsible for ensuring customer satisfaction, customer retention, and building strong relationships with clients. The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a Customer Success Manager, you will:
Key Responsibilities- Own a portfolio of myOneFlow customers across diverse sectors (Local Government, Education, Cities), ensuring high-level engagement, adoption, and retention
- Drive adoption and expansion by identifying new use cases, additional departments and business units that can utilize myOneFlow by aligning its solutions to value adoption.
- Develop a thorough understanding of the myOneFlow solution to help understand customer needs and solution requirements
- Work closely with the sales team to identify opportunities for cross‑selling.
- Collaborate with the product development team to ensure customer feedback is incorporated into product development.
- Maintain a regular cadence of QBRs and EBRs to communicate outcomes and adoption metrics to influence renewals, upsells, and multi‑year expansion opportunities
- Act as a liaison to understand what makes customers successful and share best practices with other clients and team members. You are the glue between our customers and their success
- Proactively monitor customer health and identify risks before they become escalations.
- Lead complex renewal and expansion opportunities, strategically balancing customer needs with business objectives to drive industry‑leading retention, customer growth, and revenue outcomes.
- Analyze customer data to identify trends and opportunities for improvement.
- Develop and implement strategies to reduce customer churn and increase customer retention.
- Stay up‑to‑date with industry trends and best practices to ensure our software products remain competitive.
- 3+ years in an enterprise software customer success role
- Excellent analytical and problem‑solving skills
- Background with consultative and strategic customer engagement, balancing empathy for the customer with accountability for results
- Proven record of achieving high levels of customer satisfaction and customer retention
- Demonstrated ability to build and maintain strong relationships with clients
- Strong customer service skills and ability to handle customer escalations
- Experience with HubSpot or another CRM software, JIRA, or similar issue tracking systems
- Excellent written and verbal communication skills
- Ability to work independently
- Bachelor’s degree in business administration, Marketing, Communications, or related field
- Experience in the state/local government case management/CRM industry is preferred
- Self‑driven to manage customer success
- Competitive salary & bonuses
- Health, dental, and vision insurance
- 401k
- Opportunities for professional development
- Collaborative and dynamic work environment
If you are passionate about customer success, have a deep understanding of software solutions, and enjoy building strong relationships, we invite you to apply for the Software Customer Success Manager position at Empyra. Join us in shaping the success of our customers and contributing to the growth of our innovative software!