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Veterinary Software Customer Success Jobs in Florida

Kaseya

Customer Success Manager

Orlando, FL · On-site

Customer Success Manager Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our ...

DocuPhase

Customer Success Manager

Saint Petersburg, FL · On-site

... financial software domains. The ideal candidate will demonstrate strong relationship-building ... Regularly review customer success plans with stakeholders to adjust strategies as needed. * Co-lead ...

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained ... Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will ...

OneArc

Customer Success Engineer

Orlando, FL

Train end-users on OneArc software functionality, effectively demonstrating product and industry ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site +1

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Strong written communication skills with the ability to clearly explain software functionality to ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

Train end-users on OneArc software functionality, effectively demonstrating product and industry ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

Strong background in SaaS, IT services, enterprise software, or cybersecurity environments ... ITIL, Customer Success, or Service Management certifications preferred. * Bachelor's degree or ...

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained ... Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the ... Experience in SaaS, ERP, consulting, or software implementation environments is a strong plus.

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Veterinary Software Customer Success information

What is a veterinary software customer success professional?

Veterinary Software Customer Success roles focus on helping veterinary clinics and professionals effectively use specialized software solutions. These roles involve onboarding new clients, providing ongoing support, troubleshooting issues, and ensuring users get the most value from the software. Customer Success professionals often act as a bridge between the software company and the veterinary practice, gathering feedback and assisting with training or product updates. Their goal is to enhance customer satisfaction, foster long-term relationships, and reduce client churn.

What are the key skills and qualifications needed to thrive as a veterinary software customer success professional?

To thrive as a Veterinary Software Customer Success professional, you need a strong understanding of veterinary practice workflows, excellent problem-solving abilities, and experience in customer support or account management. Familiarity with veterinary practice management software (such as AVImark or Cornerstone), CRM tools, and ticketing systems is typically required. Outstanding communication, patience, and relationship-building skills help you effectively support and train clients. These skills ensure customers maximize the value of the software, leading to high satisfaction and retention rates.

How does a veterinary software customer success professional typically collaborate with veterinary clinics to ensure smooth software adoption?

As a Veterinary Software Customer Success professional, you’ll work closely with veterinary clinics to guide them through onboarding, provide tailored training, and address any concerns that arise during software implementation. Regular check-ins, both virtual and onsite, help you understand clinic workflows and customize support to their needs. Collaboration often involves liaising with technical support, sales, and product teams to communicate customer feedback and ensure user satisfaction, making the role dynamic and highly interactive. This hands-on approach helps clinics fully leverage the software and enhances their overall experience.

What is the difference between Veterinary Software Customer Success vs Veterinary Software Support Specialist?

AspectVeterinary Software Customer SuccessVeterinary Software Support Specialist
CredentialsTypically requires experience in customer relationship management and knowledge of veterinary softwareRequires technical troubleshooting skills and familiarity with veterinary software systems
Work EnvironmentProactively engages with clients to ensure software adoption and satisfactionProvides reactive technical support and resolves user issues
Employer & Industry UsageUsed by veterinary software companies to retain clients and improve user experienceEmployed by veterinary clinics or software companies to assist users with technical problems

Veterinary Software Customer Success focuses on building long-term client relationships and ensuring software adoption, while Veterinary Software Support Specialists handle technical issues and troubleshooting. Both roles are essential in the veterinary software industry but serve different functions in client engagement and technical support.

What are popular job titles related to Veterinary Software Customer Success jobs in Florida?

For Veterinary Software Customer Success jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Veterinary Software Customer Success jobs in Florida look for?

The top searched job categories for Veterinary Software Customer Success jobs in Florida are:

What cities in Florida are hiring for Veterinary Software Customer Success jobs?

Cities in Florida with the most Veterinary Software Customer Success job openings:

Veterinary Software Customer Success jobs near you

Veterinary Receptionist

Arlington Animal Clinic Llc

Jacksonville, FL • On-site

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 9 days ago

Job description

Job post summary

Date posted: March 4, 2026
Pay: $16.00 - $22.00 per hour
Job description:

We are seeking a full-time veterinary receptionist to join our team! We are a PRIVATELY OWNED, 2 doctor practice, in the Arlington neighborhood of Jacksonville, FL. Candidates with veterinary reception experience are preferred. Candidates who have veterinary assistant experience or front desk experience in an animal boarding facility will also be considered. The candidate should be compassionate, have a great work ethic, be able to multi-task and be computer savvy.
The receptionist is one of the most important roles in a veterinary hospital, so our candidate should be outgoing and charismatic.
Duties:
  • Greet each client with a smile and check patients in
  • Have veterinary software experience (Avimark experience is a plus!)
  • Have a good phone voice, be able to clearly and effectively give correct information out over the phone
  • Schedule appointments using veterinary software
  • Confirming appointments
  • Be able to assess the difference between an emergency and non-emergency over the phone
  • Be computer savvy and have good typing skills
  • Have animal handling experience
  • Have an understanding of basic Heartworm and Flea Preventives
  • Be a compassionate listener
  • Offer emotional support and resource materials to grieving clients
Job Type:
Full-time
Salary: $16-$22/hr
Experience: 1-3 yrs: Veterinary Reception: 1 year (Preferred)
                                   Customer service: 1 year (Preferred).  

Hours: M-F 7:30 am-6 pm , Saturdays: 9am-2pm
Benefits: (eligible after 90 day probation period) Health Insurance, Dental/Vision, Term Life Insurance, Accident, PTO, paid continuing education, employee discount
Education:
 High school or equivalent (Preferred)
Language:
English  
Spanish (Bonus!) 
Work Location: In person
Job Types: Full-time, Part-time