Customer Success Manager
Orlando, FL · On-site
Strong background in SaaS, IT services, enterprise software, or cybersecurity environments ... ITIL, Customer Success, or Service Management certifications preferred. * Bachelor's degree or ...
Customer Success Manager
Orlando, FL · On-site
Strong background in SaaS, IT services, enterprise software, or cybersecurity environments ... ITIL, Customer Success, or Service Management certifications preferred. * Bachelor's degree or ...
Customer Success Manager
Fort Lauderdale, FL · On-site
$70 - $90/hr
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Strong written communication skills with the ability to clearly explain software functionality to ...
Customer Success Manager
Fort Lauderdale, FL · On-site
$70 - $90/hr
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Strong written communication skills with the ability to clearly explain software functionality to ...
Customer Success Manager
Opa Locka, FL · On-site
$30 - $37/hr
As a Customer Success Manager, you will play a crucial role in ensuring our clients receive the ... Proficient in Microsoft Office Suite and CRM software
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Customer Success Manager
Opa Locka, FL · On-site
$30 - $37/hr
As a Customer Success Manager, you will play a crucial role in ensuring our clients receive the ... Proficient in Microsoft Office Suite and CRM software
Customer Success Manager
Miami, FL · Remote
... software system, Salesforce preferred. * Experience in a scaled customer success environment, maximizing impact for a large range of clients through scalable motions executed at key moments in a ...
Quick apply
Customer Success Manager
Miami, FL · Remote
... software system, Salesforce preferred. * Experience in a scaled customer success environment, maximizing impact for a large range of clients through scalable motions executed at key moments in a ...
Customer Success Manager
Orlando, FL · On-site +1
Experience in the software or technology industry is highly desirable * Ability to thrive in a fast ... and customer success tools * Proven ability to independently own onboarding, escalations, and ...
Customer Success Manager
Orlando, FL · On-site +1
Experience in the software or technology industry is highly desirable * Ability to thrive in a fast ... and customer success tools * Proven ability to independently own onboarding, escalations, and ...
Customer Success Manager
Orlando, FL · On-site
Knowledge of Microvellum, INNERGY Engineering, or similar manufacturing and engineering software solutions. * Experience conducting executive business reviews and customer success planning.
Customer Success Manager
Orlando, FL · On-site
Knowledge of Microvellum, INNERGY Engineering, or similar manufacturing and engineering software solutions. * Experience conducting executive business reviews and customer success planning.
Experience in the software or technology industry is highly desirable * Ability to thrive in a fast ... and customer success tools * Proven ability to independently own onboarding, escalations, and ...
Experience in the software or technology industry is highly desirable * Ability to thrive in a fast ... and customer success tools * Proven ability to independently own onboarding, escalations, and ...
Overproof seeks a driven Customer Success Specialist to join our rapidly expanding team. In this ... Software Notes This position is based in Miami, FL. Candidates must be eligible to work in the ...
Overproof seeks a driven Customer Success Specialist to join our rapidly expanding team. In this ... Software Notes This position is based in Miami, FL. Candidates must be eligible to work in the ...
Customer Success Manager
Tampa, FL · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
New
Customer Success Manager
Tampa, FL · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
New
Customer Success Manager
Tampa, FL · Remote
Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... software into realworld results. You'll be the primary point of contact for your customers ...
Customer Success Manager
Tampa, FL · Remote
Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... software into realworld results. You'll be the primary point of contact for your customers ...
Customer Success Manager
Plantation, FL · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
New
Customer Success Manager
Plantation, FL · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
New
Customer Success Manager
Plantation, FL · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
New
Customer Success Manager
Plantation, FL · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
New
Customer Success Manager
Tampa, FL · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
New
Customer Success Manager
Tampa, FL · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
New
Customer Success Manager
Tampa, FL · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
New
Customer Success Manager
Tampa, FL · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
New
Customer Success Manager
Plantation, FL · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
New
Customer Success Manager
Plantation, FL · On-site
Our portfolio offers software tools coupled with content and services that customers need to make ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...
New
We believe in shared success. At SBA, we invite every team member to think like an owner. Financial ... Proficient in CRM software (e.g., Microsoft- Dynamics 365 or equivalent platforms). * High ...
We believe in shared success. At SBA, we invite every team member to think like an owner. Financial ... Proficient in CRM software (e.g., Microsoft- Dynamics 365 or equivalent platforms). * High ...
We believe in shared success. At SBA, we invite every team member to think like an owner. Financial ... Proficient in CRM software (e.g., Microsoft- Dynamics 365 or equivalent platforms). * High ...
We believe in shared success. At SBA, we invite every team member to think like an owner. Financial ... Proficient in CRM software (e.g., Microsoft- Dynamics 365 or equivalent platforms). * High ...
We believe in shared success. At SBA, we invite every team member to think like an owner. Financial ... Proficient in CRM software (e.g., Microsoft- Dynamics 365 or equivalent platforms). * High ...
We believe in shared success. At SBA, we invite every team member to think like an owner. Financial ... Proficient in CRM software (e.g., Microsoft- Dynamics 365 or equivalent platforms). * High ...
Customer Success Manager
Gainesville, FL · On-site
$75 - $105/hr
Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful ... As a Customer Success Manager at Feathr, you'll play a vital part in our mission to deliver ...
Customer Success Manager
Gainesville, FL · On-site
$75 - $105/hr
Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful ... As a Customer Success Manager at Feathr, you'll play a vital part in our mission to deliver ...
Customer Success Manager
Gainesville, FL · On-site
$75 - $105/hr
Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful ... As a Customer Success Manager at Feathr, you'll play a vital part in our mission to deliver ...
Customer Success Manager
Gainesville, FL · On-site
$75 - $105/hr
Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful ... As a Customer Success Manager at Feathr, you'll play a vital part in our mission to deliver ...
Veterinary Software Customer Success information
What is a veterinary software customer success professional?
Veterinary Software Customer Success roles focus on helping veterinary clinics and professionals effectively use specialized software solutions. These roles involve onboarding new clients, providing ongoing support, troubleshooting issues, and ensuring users get the most value from the software. Customer Success professionals often act as a bridge between the software company and the veterinary practice, gathering feedback and assisting with training or product updates. Their goal is to enhance customer satisfaction, foster long-term relationships, and reduce client churn.
What are the key skills and qualifications needed to thrive as a veterinary software customer success professional?
To thrive as a Veterinary Software Customer Success professional, you need a strong understanding of veterinary practice workflows, excellent problem-solving abilities, and experience in customer support or account management. Familiarity with veterinary practice management software (such as AVImark or Cornerstone), CRM tools, and ticketing systems is typically required. Outstanding communication, patience, and relationship-building skills help you effectively support and train clients. These skills ensure customers maximize the value of the software, leading to high satisfaction and retention rates.
How does a veterinary software customer success professional typically collaborate with veterinary clinics to ensure smooth software adoption?
As a Veterinary Software Customer Success professional, you’ll work closely with veterinary clinics to guide them through onboarding, provide tailored training, and address any concerns that arise during software implementation. Regular check-ins, both virtual and onsite, help you understand clinic workflows and customize support to their needs. Collaboration often involves liaising with technical support, sales, and product teams to communicate customer feedback and ensure user satisfaction, making the role dynamic and highly interactive. This hands-on approach helps clinics fully leverage the software and enhances their overall experience.
What is the difference between Veterinary Software Customer Success vs Veterinary Software Support Specialist?
| Aspect | Veterinary Software Customer Success | Veterinary Software Support Specialist |
|---|---|---|
| Credentials | Typically requires experience in customer relationship management and knowledge of veterinary software | Requires technical troubleshooting skills and familiarity with veterinary software systems |
| Work Environment | Proactively engages with clients to ensure software adoption and satisfaction | Provides reactive technical support and resolves user issues |
| Employer & Industry Usage | Used by veterinary software companies to retain clients and improve user experience | Employed by veterinary clinics or software companies to assist users with technical problems |
Veterinary Software Customer Success focuses on building long-term client relationships and ensuring software adoption, while Veterinary Software Support Specialists handle technical issues and troubleshooting. Both roles are essential in the veterinary software industry but serve different functions in client engagement and technical support.
What are popular job titles related to Veterinary Software Customer Success jobs in Florida?
For Veterinary Software Customer Success jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Veterinary Software Customer Success jobs in Florida look for?
The top searched job categories for Veterinary Software Customer Success jobs in Florida are:
What cities in Florida are hiring for Veterinary Software Customer Success jobs?
Cities in Florida with the most Veterinary Software Customer Success job openings:
Full-time
Posted 27 days ago
Job description
Position Summary
As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch support experience. This role focuses on operational excellence, service performance management, escalation coordination, and continuous improvement initiatives designed to strengthen long-term customer health and satisfaction.
You will work cross-functionally with Support, Product, Engineering, and Customer Success teams to identify trends, reduce recurring issues, improve service delivery, and enhance the overall customer experience. This is a proactive service management role focused on relationship management, analytics, and strategic engagement - not reactive ticket handling.
Key Responsibilities
- Manage a portfolio of Elite partners as the primary point of contact for service-related engagement.
- Build and maintain strong relationships with customer stakeholders and internal cross-functional teams.
- Monitor and analyze key support metrics including CSAT, CES, MTTR, backlog health, escalation trends, and overall service performance.
- Identify operational risks, recurring issues, and opportunities for continuous service improvement.
- Conduct Quarterly Business Reviews (QBRs) focused on support performance, trends, root cause analysis, and actionable recommendations.
- Translate technical support data into clear business insights and customer-facing recommendations.
- Coordinate and manage high-priority escalations to ensure timely resolution and effective communication.
- Partner with Support, Product, and Engineering teams to address systemic issues and improve service quality.
- Advocate for customers while aligning with internal operational processes and support standards.
- Recommend improvements related to product configuration, support workflows, best practices, and customer enablement.
- Contribute to the ongoing development of Elite Support processes, playbooks, and operational standards.
- Drive proactive customer engagement initiatives to improve long-term customer success and stability.
- Maintain accurate documentation, reporting, and communication regarding customer health and service trends.
- Achieve internal KPIs related to customer satisfaction, escalation reduction, service improvement, and partner engagement.
- Perform additional duties and responsibilities as assigned.
Required Qualifications
- 3+ years of experience in Technical Support, Customer Success, Technical Account Management, Service Delivery, or similar customer-facing roles.
- Experience managing enterprise or high-value customer relationships.
- Experience working cross-functionally with Support, Product, Engineering, and Operations teams.
- Strong background in SaaS, IT services, enterprise software, or cybersecurity environments.
- Experience analyzing support KPIs and operational performance metrics.
Preferred Qualifications
- Experience within MSP, IT management, cybersecurity, or SaaS industries.
- Familiarity with support platforms, CRM systems, and reporting tools.
- Experience conducting Executive Business Reviews (EBRs) or Quarterly Business Reviews (QBRs).
- ITIL, Customer Success, or Service Management certifications preferred.
- Bachelor's degree or equivalent professional experience.
- Experience driving operational process improvement and enterprise escalation management initiatives.
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