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Veterinary Software Customer Success Jobs (NOW HIRING)

Synergy Pet Group

VP, Revenue Operations

Lakewood, NJ · On-site

$175K - $225K/yr

Shepherd Veterinary Software Shepherd is the fastest-growing veterinary practice management ... Customer Success, Partnerships, Finance, and Data around shared operational frameworks, reporting ...

With Cherry, Inc

Customer Success Specialist

$115K/yr

... veterinarians etc. Cherry enables medical practices to treat more patients by making their services ... Comfortable working with various software platforms * Adaptable and proven ability to troubleshoot ...

Cordance

Customer Success Manager - McCreadie Group

We're experienced operators and subject-matter experts with a passion for software and building ... As a Customer Success Manager with McCreadie Group, you'll serve as a trusted partner to a defined ...

Cordance

OR · On-site

Software Implementation, Education and Training * Provide or assist with customer implementation ... Customer Success, Account Management, or Professional Services in a SaaS or tech environment.

Motorola

Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter.

Motorola

Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter.

Guidewire Software

Customer Success Manager

Summary Our Customer Success team is focused on creating engaged customer advocates who are ... Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We ...

Closinglock

Customer Success Manager, SMB

Austin, TX · On-site

We are looking for a Customer Success Manager to build, retain, and grow a book of business ... Demonstrated history of successful software customer service with proven experience renewing and ...

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All JobsVeterinary Software Customer Success Jobs

Veterinary Software Customer Success information

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$11

$24

$47

How much do veterinary software customer success jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for veterinary software customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

How does a Veterinary Software Customer Success professional typically collaborate with veterinary clinics to ensure smooth software adoption?

As a Veterinary Software Customer Success professional, you’ll work closely with veterinary clinics to guide them through onboarding, provide tailored training, and address any concerns that arise during software implementation. Regular check-ins, both virtual and onsite, help you understand clinic workflows and customize support to their needs. Collaboration often involves liaising with technical support, sales, and product teams to communicate customer feedback and ensure user satisfaction, making the role dynamic and highly interactive. This hands-on approach helps clinics fully leverage the software and enhances their overall experience.

What are the key skills and qualifications needed to thrive as a Veterinary Software Customer Success professional, and why are they important?

To thrive as a Veterinary Software Customer Success professional, you need a strong understanding of veterinary practice workflows, excellent problem-solving abilities, and experience in customer support or account management. Familiarity with veterinary practice management software (such as AVImark or Cornerstone), CRM tools, and ticketing systems is typically required. Outstanding communication, patience, and relationship-building skills help you effectively support and train clients. These skills ensure customers maximize the value of the software, leading to high satisfaction and retention rates.

What are Veterinary Software Customer Success roles?

Veterinary Software Customer Success roles focus on helping veterinary clinics and professionals effectively use specialized software solutions. These roles involve onboarding new clients, providing ongoing support, troubleshooting issues, and ensuring users get the most value from the software. Customer Success professionals often act as a bridge between the software company and the veterinary practice, gathering feedback and assisting with training or product updates. Their goal is to enhance customer satisfaction, foster long-term relationships, and reduce client churn.

What is the difference between Veterinary Software Customer Success vs Veterinary Software Support Specialist?

AspectVeterinary Software Customer SuccessVeterinary Software Support Specialist
CredentialsTypically requires experience in customer relationship management and knowledge of veterinary softwareRequires technical troubleshooting skills and familiarity with veterinary software systems
Work EnvironmentProactively engages with clients to ensure software adoption and satisfactionProvides reactive technical support and resolves user issues
Employer & Industry UsageUsed by veterinary software companies to retain clients and improve user experienceEmployed by veterinary clinics or software companies to assist users with technical problems

Veterinary Software Customer Success focuses on building long-term client relationships and ensuring software adoption, while Veterinary Software Support Specialists handle technical issues and troubleshooting. Both roles are essential in the veterinary software industry but serve different functions in client engagement and technical support.

More about Veterinary Software Customer Success jobs
What cities are hiring for Veterinary Software Customer Success jobs? Cities with the most Veterinary Software Customer Success job openings:
What states have the most Veterinary Software Customer Success jobs? States with the most job openings for Veterinary Software Customer Success jobs include:
What job categories do people searching Veterinary Software Customer Success jobs look for? The top searched job categories for Veterinary Software Customer Success jobs are:
Veterinary Software Customer Success jobs near you
Infographic showing various Veterinary Software Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Customer Success Specialist

Customer Success Specialist

Sunbird Software Inc.

Sioux Falls, SD • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 20 days ago

Job description

The Customer Success Specialist focuses on supporting clients by conducting proactive Customer Success engagements to resolve challenges, identify opportunities for ROI, and ensure they are poised to maximize the value of their solutions. This role collaborates with internal teams and advocates for the client's perspective, delivering a tailored experience that aligns with each client's unique successful DCIM journey.ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibilities include:
  • Conduct Customer Success Sessions to:
    • Resolve client issues and ensure their needs are addressed.
    • Identify opportunities for increased ROI through feature adoption and integrations.
    • Onboard or offboard client team members from Support Portal as required.
    • Gather data on solution usage, track feature requests, and monitor licensing needs.
  • Collaborate with internal teams (e.g., Professional Services, Technical Support, Sales Engineer, etc.) to escalate issues and connect clients with the appropriate SME.
  • Document client interactions, update CRM records, and manage tasks across ticketing systems and other collaboration tools.
  • Assist clients who opted for DIY implementation by providing proactive guidance and support.
  • Monitor and address trends in client feedback, escalating concerns and opportunities for improvement as necessary.
  • Contribute to process improvements by sharing insights, best practices, and developing client resources.
  • Provide clear and professional communication to clients during engagements, primarily via phone and virtual meetings

REQUIREMENTS/QUALIFICATIONS
  • Demonstrated ability to learn and apply new tools or strategies quickly.
  • Strong interpersonal and communication skills with a client-first approach.
  • Ability to manage multiple client interactions and prioritize tasks effectively.
  • Comfort working primarily on the phone and via virtual meeting platforms.
  • Eagerness to learn new systems and adapt quickly to changing priorities.
  • Familiarity with customer support or ticketing platforms (e.g., Freshdesk, Jira) and collaboration tools (e.g., Microsoft Teams, Zoom).
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
DESIRED SOFTWARE KNOWLEDGE/SKILLS
  • Customer service experience preferred, with exposure to customer success a plus.
  • Basic understanding of IT or data center operations is a plus.
  • Experience working with CRM systems, ticketing tools, or virtual meeting platforms.
  • Experience with Sunbird's DCIM Solution.
  • Ability to communicate technical concepts clearly and effectively to non-technical audiences.
  • Self-motivated with a strong desire for professional growth.
  • Degree not required; equivalent experience will be considered.

ABOUT SUNBIRD
We are all about delighting our clients and live/breathe the end client/user experience
We have amazing PTO Policy that allows you to take care of yourself and your family
We offer medical, dental, vision and life insurance to employees
We believe in collaboration, teamwork, creativity and taking initiative
Interested? Read on for additional details about this opportunity to join our amazing team!
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
Sunbird is an EEO/AA/ADA/Veterans employer.

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