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Veterinary Software Customer Success Jobs (NOW HIRING)

Banyan Software

Customer Success Manager

OR · Remote

$120K/yr

Banyan Software is the best permanent home for software businesses that serve specialized ... Position Description Customer Success Manager - Higher Education SaaS US - Remote About the Role We ...

Sunbird Software, Inc.

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Customer Success Specialist

Sioux Falls, SD · On-site

DESIRED SOFTWARE KNOWLEDGE/SKILLS * Customer service experience preferred, with exposure to customer success a plus. * Basic understanding of IT or data center operations is a plus. * Experience ...

BS&A Software

Customer Success Manager

Bath, MI · On-site

Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these sectors. We are currently seeking a dynamic and highly motivated Customer Success Manager (CSM) to ...

Cordance

Customer Success Manager - McCreadie Group

We're experienced operators and subject-matter experts with a passion for software and building ... As a Customer Success Manager with McCreadie Group, you'll serve as a trusted partner to a defined ...

DELTA LAKE VETERINARY HOSPITAL

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Veterinary Receptionist/Vet Assistant

Rome, NY · On-site

$17 - $20/hr

... veterinary software. Ideal candidates will be detail-oriented, organized, and possess excellent ... Customer service experience in a professional setting * Ability to multitask and stay organized

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Veterinary Software Customer Success information

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How much do veterinary software customer success jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for veterinary software customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

How does a Veterinary Software Customer Success professional typically collaborate with veterinary clinics to ensure smooth software adoption?

As a Veterinary Software Customer Success professional, you’ll work closely with veterinary clinics to guide them through onboarding, provide tailored training, and address any concerns that arise during software implementation. Regular check-ins, both virtual and onsite, help you understand clinic workflows and customize support to their needs. Collaboration often involves liaising with technical support, sales, and product teams to communicate customer feedback and ensure user satisfaction, making the role dynamic and highly interactive. This hands-on approach helps clinics fully leverage the software and enhances their overall experience.

What are the key skills and qualifications needed to thrive as a Veterinary Software Customer Success professional, and why are they important?

To thrive as a Veterinary Software Customer Success professional, you need a strong understanding of veterinary practice workflows, excellent problem-solving abilities, and experience in customer support or account management. Familiarity with veterinary practice management software (such as AVImark or Cornerstone), CRM tools, and ticketing systems is typically required. Outstanding communication, patience, and relationship-building skills help you effectively support and train clients. These skills ensure customers maximize the value of the software, leading to high satisfaction and retention rates.

What are Veterinary Software Customer Success roles?

Veterinary Software Customer Success roles focus on helping veterinary clinics and professionals effectively use specialized software solutions. These roles involve onboarding new clients, providing ongoing support, troubleshooting issues, and ensuring users get the most value from the software. Customer Success professionals often act as a bridge between the software company and the veterinary practice, gathering feedback and assisting with training or product updates. Their goal is to enhance customer satisfaction, foster long-term relationships, and reduce client churn.

What is the difference between Veterinary Software Customer Success vs Veterinary Software Support Specialist?

AspectVeterinary Software Customer SuccessVeterinary Software Support Specialist
CredentialsTypically requires experience in customer relationship management and knowledge of veterinary softwareRequires technical troubleshooting skills and familiarity with veterinary software systems
Work EnvironmentProactively engages with clients to ensure software adoption and satisfactionProvides reactive technical support and resolves user issues
Employer & Industry UsageUsed by veterinary software companies to retain clients and improve user experienceEmployed by veterinary clinics or software companies to assist users with technical problems

Veterinary Software Customer Success focuses on building long-term client relationships and ensuring software adoption, while Veterinary Software Support Specialists handle technical issues and troubleshooting. Both roles are essential in the veterinary software industry but serve different functions in client engagement and technical support.

More about Veterinary Software Customer Success jobs
What cities are hiring for Veterinary Software Customer Success jobs? Cities with the most Veterinary Software Customer Success job openings:
What states have the most Veterinary Software Customer Success jobs? States with the most job openings for Veterinary Software Customer Success jobs include:
What job categories do people searching Veterinary Software Customer Success jobs look for? The top searched job categories for Veterinary Software Customer Success jobs are:
Veterinary Software Customer Success jobs near you
Infographic showing various Veterinary Software Customer Success job openings in the United States as of June 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Customer Success Manager

Banyan Software

OR • Remote

$120K/yr

Full-time

Posted 3 days ago

Job description

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.

Position Description

Customer Success Manager - Higher Education SaaS

US - Remote

About the Role

We are seeking a Customer Success Manager - Higher Education SaaS who takes ownership of post-implementation accounts, builds deep customer relationships, and drives measurable outcomes in retention and revenue growth. This is a high-ownership, player-coach role suited for someone who blends the relationship skills of a trusted advisor with the commercial instincts of a revenue contributor. While the role includes one direct report, it remains highly hands-on and execution-focused.

You will take over accounts approximately one year after implementation, serving as the primary partner responsible for customer health, expansion, and long-term satisfaction. You will also support our AI enabled initiative program that integrates services with software to deliver greater value beyond traditional software delivery.

The Role:

  • Own a portfolio of post-implementation accounts, acting as the primary point of contact for relationship management, escalations, and ongoing success
  • Build strong, trust-based customer relationships by proactively identifying challenges, anticipating risks, and driving solutions that improve retention and outcomes
  • Monitor customer health metrics (NPS, adoption, survey scores) and take proactive action to reduce churn and increase reference ability
  • Facilitate regular cadence meetings (biweekly, monthly, or quarterly) with customers, providing actionable insights and data
  • Coordinate with implementation, product, and support teams to resolve escalations and deliver a seamless customer experience
  • Secure customer participation in case studies, references, and community engagement initiatives
  • Carry and achieve a commission quota tied to upselling training, professional services, and product expansions within existing accounts
  • Identify and close back-to-base selling opportunities for additional recurring revenue and new ARR within the existing customer base
  • Drive renewals, adoption, and long-term customer value by aligning recommendations with customer business goals and student needs
  • Ensure pricing and contracts are current; lead negotiations and assist with collections of past-due amounts where applicable
  • Develop a data-driven approach to measuring and improving customer health, engagement, and lifetime value
  • Establish scalable CS processes, automate workflows, and leverage tools (HubSpot, Jira, Confluence, Circle, etc.) to increase efficiency
  • Leverage customer feedback and product usage data to drive roadmap input and continuous improvement
  • Build documentation, training materials, and scalable processes to support future team growth and operational efficiency

Qualifications for Success

  • 5+ years of experience in Customer Success, Account Management, or a related role within a SaaS environment
  • Background in higher education SaaS strongly preferred; healthcare SaaS or health tech software is a strong secondary option
  • Demonstrated history of quota attainment and revenue contribution in a CS or account management capacity
  • Experience with upsell and expansion motions within existing accounts, with ability to articulate year-over-year retention metrics and quota performance
  • Proven job stability with at least one tenure of 3–5 years demonstrating depth of experience and long-term commitment
  • Strong communication and relationship-building skills; able to navigate complex customer situations with confidence and professionalism
  • Data-driven mindset with the ability to use customer health metrics, usage analytics, and feedback to guide decisions and strategy
  • Ability to balance strategic thinking with hands-on execution, comfortable rolling up your sleeves and doing the work
  • Proactive, solutions-focused approach with the ability to create structure and operate effectively in fast-paced, evolving environments
  • Cross-functional collaboration experience; ability to partner with product, sales, support, and leadership to advocate for customers and drive alignment

When you apply for the role - please attach a cover letter as well. The on-target earnings (OTE) for this position is USD $120,000, comprising 80% base salary + bonus and commission above. Actual compensation may vary based on market conditions, location, and job-related skills and experience.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Recruitment Notice
Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation.

Beware of Recruitment Scams

We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.

Protect yourself by following these steps:

  • Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
  • Remember, employers will never request payment or banking information during the hiring process.
  • If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it.

Your safety and security are important to us. Thank you for staying vigilant.