ZipRecruiter

Log In

1

Veterinary Software Customer Success Jobs in Texas

Quest Software

Manager Customer Success

Austin, TX · On-site

Quest Software builds the foundation for enterprise AI with solutions in data governance ... As the Customer Success Manager , you will be accountable for the performance, engagement, and ...

Quest Software

Manager Customer Success

Austin, TX · On-site

Quest Software builds the foundation for enterprise AI with solutions in data governance ... As the Customer Success Manager , you will be accountable for the performance, engagement, and ...

Quest Software

Manager Customer Success

Austin, TX · On-site

Quest Software builds the foundation for enterprise AI with solutions in data governance ... As the Customer Success Manager , you will be accountable for the performance, engagement, and ...

Quest Software

Manager Customer Success

Austin, TX · On-site

Quest Software builds the foundation for enterprise AI with solutions in data governance ... As the Customer Success Manager , you will be accountable for the performance, engagement, and ...

next page

Showing results 1-20

All JobsVeterinary Software Customer Success JobsVeterinary Software Customer Success Jobs in Texas

Veterinary Software Customer Success information

What is a veterinary software customer success professional?

Veterinary Software Customer Success roles focus on helping veterinary clinics and professionals effectively use specialized software solutions. These roles involve onboarding new clients, providing ongoing support, troubleshooting issues, and ensuring users get the most value from the software. Customer Success professionals often act as a bridge between the software company and the veterinary practice, gathering feedback and assisting with training or product updates. Their goal is to enhance customer satisfaction, foster long-term relationships, and reduce client churn.

What are the key skills and qualifications needed to thrive as a veterinary software customer success professional?

To thrive as a Veterinary Software Customer Success professional, you need a strong understanding of veterinary practice workflows, excellent problem-solving abilities, and experience in customer support or account management. Familiarity with veterinary practice management software (such as AVImark or Cornerstone), CRM tools, and ticketing systems is typically required. Outstanding communication, patience, and relationship-building skills help you effectively support and train clients. These skills ensure customers maximize the value of the software, leading to high satisfaction and retention rates.

How does a veterinary software customer success professional typically collaborate with veterinary clinics to ensure smooth software adoption?

As a Veterinary Software Customer Success professional, you’ll work closely with veterinary clinics to guide them through onboarding, provide tailored training, and address any concerns that arise during software implementation. Regular check-ins, both virtual and onsite, help you understand clinic workflows and customize support to their needs. Collaboration often involves liaising with technical support, sales, and product teams to communicate customer feedback and ensure user satisfaction, making the role dynamic and highly interactive. This hands-on approach helps clinics fully leverage the software and enhances their overall experience.

What is the difference between Veterinary Software Customer Success vs Veterinary Software Support Specialist?

AspectVeterinary Software Customer SuccessVeterinary Software Support Specialist
CredentialsTypically requires experience in customer relationship management and knowledge of veterinary softwareRequires technical troubleshooting skills and familiarity with veterinary software systems
Work EnvironmentProactively engages with clients to ensure software adoption and satisfactionProvides reactive technical support and resolves user issues
Employer & Industry UsageUsed by veterinary software companies to retain clients and improve user experienceEmployed by veterinary clinics or software companies to assist users with technical problems

Veterinary Software Customer Success focuses on building long-term client relationships and ensuring software adoption, while Veterinary Software Support Specialists handle technical issues and troubleshooting. Both roles are essential in the veterinary software industry but serve different functions in client engagement and technical support.

What are popular job titles related to Veterinary Software Customer Success jobs in Texas?

For Veterinary Software Customer Success jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Veterinary Software Customer Success jobs in Texas look for?

The top searched job categories for Veterinary Software Customer Success jobs in Texas are:

What cities in Texas are hiring for Veterinary Software Customer Success jobs?

Cities in Texas with the most Veterinary Software Customer Success job openings:

Veterinary Software Customer Success jobs near you
Infographic showing various Veterinary Software Customer Success job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Technical Customer Success Specialist

ECHO IT SOLUTIONS INC .

Farmers Branch, TX • On-site

Other

Re-posted 26 days ago

Job description

Job Role Technical Customer Success Specialist Location Irving TX REMOTE Position Type Contract JOB DESCRIPTION: With a leadership mandate to aggressively scale Client Insights internally and externally, the Client Insights team is seeking a dedicated customer success role to ensure an excellent experience for all insights product users. The Technical Customer Success Specialist will be an expert on Client Insights, handle customer service requests, triage bugs/feature requests, answer product questions, and help users extract business insights from Client data. They will also serve as a product expert to assist in go-to-market engagements and product training sessions. The ideal candidate is innately curious, has a background in software customer success, and a track record of delivering impactful insights. BUSINESS CASE: Insights are Client differentiator, and the company is investing heavily in infusing insights functionality into numerous products. Specifically, Client Insights is slated to scale to thousands of internal and external users in 2025. It needs to ensure the product delivers an exceptional experience that cements insights as Client key value-add.
  • Maximize our Insights Product Investment: Client is currently heavily investing in building, testing and bringing Client Insights to market. To maximize our impact, we must provide users with a product experience that establishes Client as a vital business partner.
  • Protect our cross-functional team's capacity: Currently, our ~500 monthly internal users plus ~200 Publicis users are asking 10-30 questions a day about the product. These questions are: almost always timely in nature, and are likely to increase dramatically as we scale Client Insights to additional Advertising Agency HoldCo clients.
  • Cement the value of Client Insights: While Client Insights is already delivering industry-defining outputs, it can't answer many common questions that Client data can. This risks users building a constrained mental model of the insights they can get from Client. Having a dedicated customer success person to supplement the product's current capabilities will help users understand the art of the possible.
WORKFLOWS SUPPORTED:
  • Frontline customer service support - field customer support tickets and filter true system bugs, feature requests from user errors to alleviate pressure on on-call engineers.
  • Customer success consultation - help users get the most out of Client Insights and answer questions using Global Insights utilities that can't yet be answered in the product.
  • Technical expert for GTM activations - provide intimate knowledge of Client Insights and Client data capabilities for qualified go-to-market engagements and product training sessions.
SKILLS:
  • Customer/Client Service Background: The ideal candidate has experience servicing customers - either through a formal customer service background or experience servicing clients at an agency. As the frontline external point of contact for Client Insights, this background is necessary to ensure smooth interactions.
  • SQL and Dashboarding Capabilities: The ideal candidate will have at least basic knowledge of dashboarding and SQL. This skillset will enable them to supplement the Client Insights product via using and enhancing existing Global Insights utilities.
  • Experience in stakeholder-facing insights or analytics: The ideal candidate will have experience delivering insights to internal or external stakeholders. This experience is necessary to ensure they can help provide users with impactful insights.

Apply