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Jackson Veterinary Services

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Veterinary Customer Service & Support Team Member

Sierra Vista, AZ · On-site

$15.50 - $16.25/hr

Jackson Veterinary Services is seeking a friendly, dependable, and motivated Veterinary Customer Service & Support Team Member to join our growing team. This position is ideal for someone who enjoys ...

Community Veterinary Partners

CSR

Jacksonville, NC · On-site

$16 - $18/hr

Veterinary Customer Service Representative (CSR) Position Summary: We are seeking a dedicated and experienced Veterinary Customer Service Representative to join our team. The ideal candidate will ...

Jackson Veterinary Services

Be Seen First

Veterinary Customer Service & Support Team Member

Sierra Vista, AZ · On-site

$15.50 - $16.25/hr

Jackson Veterinary Services is seeking a friendly, dependable, and motivated Veterinary Customer Service & Support Team Member to join our growing team. This position is ideal for someone who enjoys ...

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How much do veterinary customer service jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for veterinary customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Veterinary Customer Service position, and why are they important?

To excel in Veterinary Customer Service, you should have excellent communication skills, a basic understanding of animal care, and often a high school diploma or equivalent. Familiarity with veterinary practice management software and scheduling systems is commonly required. Compassion, patience, and problem-solving abilities are critical soft skills that help build trust with pet owners and support smooth clinic operations. These competencies ensure positive client experiences, efficient workflow, and effective teamwork within a veterinary environment.

What are the main responsibilities of a Veterinary Customer Service representative during a typical workday?

As a Veterinary Customer Service representative, your daily duties often include greeting clients and their pets, answering phone calls, scheduling appointments, and processing payments. You’ll also communicate important information between clients and veterinarians, ensuring that client concerns are accurately relayed and follow-up procedures are scheduled. The role may involve managing medical records, assisting with check-ins, and providing support during busy periods. This position requires a balance of administrative work, empathetic customer interaction, and efficient multitasking, all within a team-oriented, animal-friendly environment.

What is a Veterinary Customer Service job?

A Veterinary Customer Service job involves assisting pet owners with inquiries, appointment scheduling, and providing information about veterinary services. It includes handling phone calls, emails, and in-person interactions while ensuring a positive client experience. Customer service representatives may also process payments, maintain records, and support veterinarians by communicating essential pet care details. Strong communication and multitasking skills are essential in this role.

More about Veterinary Customer Service jobs
What cities are hiring for Veterinary Customer Service jobs? Cities with the most Veterinary Customer Service job openings:
What states have the most Veterinary Customer Service jobs? States with the most job openings for Veterinary Customer Service jobs include:
What job categories do people searching Veterinary Customer Service jobs look for? The top searched job categories for Veterinary Customer Service jobs are:
Veterinary Customer Service jobs near you
Infographic showing various Veterinary Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Veterinary Customer Service Representative

Veterinary Customer Service Representative

Vet Care Vaccination Services Inc

Garden Grove, CA

$18/hr

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description


Do you want to work at a growing hospital in the wonderful city of Garden Grove? Do you want to lead a team of knowledgeable and experienced team members? Do you want to work in a positive and friendly environment? If you say yes to any of these questions, then apply now! 

Vet Care Pet Clinic is looking for a Customer Service Representative to join our hospital team. We have wonderful clients, and we provide excellent patient care. We believe in supporting our team members and we are looking for a strong team member to join our hospital. 

Celebrating 28 years of service, Vet Care Pet Clinic is a fast paced, one-doctor, family-owned veterinary hospital in West Garden Grove, CA. We provide full-service general practice veterinary care. In addition to our full-service hospital, we operate one of the region’s most established mobile vaccination clinic programs. 

Our hospital services include surgery, dentistry, diagnostics, radiology, and laboratory testing with an emphasis on compassionate client education and quality medical treatment. We take pride in being a family-owned, community-focused veterinary hospital that continues to grow and adapt to the needs of our patients and clients. 

Our ideal candidate will have a positive attitude and an interest in Veterinary Medicine. 
Our full-time Veterinary Customer Service Representative is eligible for the following benefits: 
  • Competitive compensation 
  • Regular working hours 
  • Paid vacation and sick time 
  • Heath insurance 
  • Retirement plan 
  • Paid time off 
  • Employee discount 
  • Health insurance 
  •  
The Veterinary Customer Service Representative is responsible for:  
  
Seeking a highly dependable, hard-working and flexible Veterinary Customer Service Representative for a fast-paced small animal practice. You will be the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. In this role you must have exceptional client service and communication skills, computer literacy, ability to handle financial issues, multi-task, a friendly attitude, and confidence to deal with stressful situations is a must.  

  • Able to remain calm and effective under pressure in fast-paced, high-stress environments while maintaining compassion, empathy, and understanding. 
  • Adaptability and open-mindedness 
  • Team player mentality and a friendly disposition 
  • Ability to anticipate the needs of veterinarians and paraprofessionals 
  • Willingness to grow and adapt 
  • Inclination to embrace change and work together to build an optimal solution for

Responsibilities: 
  • Greet clients and pets by name with a smile and a positive, solution-oriented attitude. 
  • Answer phones promptly and professionally using a multi-line phone system; answer client inquiries about basic animal care and routine procedures and questions about veterinary services and products; and provide knowledgeable advice about wellness, prevention, and diseases. 
  • Screen and route call to appropriate staff; take and deliver messages promptly to appropriate staff. 
  • Schedule appointments and surgeries according to hospital scheduling guidelines and make surgery and appointment confirmation calls. 
  • Proper documentation in medical records, the details discussed during client conservations include the date, time, critical points of the discussion, and any required information. 
  • Ability to explain invoices to show value for care provided, stating all services and products supplied before the total; echo recommendations when checking out clients. 
  • Collect payment when services are rendered. 
  • Check and ensure accurate client addresses, phone numbers, and e-mail addresses, and scan appropriate new documents into patient records. 
  • Fill prescriptions and provide routine administration instructions to clients. 
  • Advise clients on flea/tick preventatives, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. 

Interested? Apply Now!  
Job Type: Full-time  
Pay: $18/hr-22/hrÂ