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Veterinary Customer Service Jobs (NOW HIRING)

Lakefield Veterinary Group

$14.25 - $19.25/hr

We are seeking an experienced Veterinary Customer Service Representative to join our team. The ideal candidate is compassionate, friendly, and dedicated to providing exceptional customer service to ...

Uxbridge Animal Hospital

Part-Time Veterinary CSR

Uxbridge, MA · On-site

$16.50 - $22.25/hr

Veterinary Customer Service Representative Uxbridge Animal Hospital | Uxbridge, MA Part-Time | Monday-Friday, 8:00 AM-1:00 PM + Saturday Rotation Join the Team at Uxbridge Animal Hospital Uxbridge ...

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How much do veterinary customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for veterinary customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the veterinary customer service position, and why are they important?

To excel in Veterinary Customer Service, you should have excellent communication skills, a basic understanding of animal care, and often a high school diploma or equivalent. Familiarity with veterinary practice management software and scheduling systems is commonly required. Compassion, patience, and problem-solving abilities are critical soft skills that help build trust with pet owners and support smooth clinic operations. These competencies ensure positive client experiences, efficient workflow, and effective teamwork within a veterinary environment.

What are the main responsibilities of a veterinary customer service representative during a typical workday?

As a Veterinary Customer Service representative, your daily duties often include greeting clients and their pets, answering phone calls, scheduling appointments, and processing payments. You’ll also communicate important information between clients and veterinarians, ensuring that client concerns are accurately relayed and follow-up procedures are scheduled. The role may involve managing medical records, assisting with check-ins, and providing support during busy periods. This position requires a balance of administrative work, empathetic customer interaction, and efficient multitasking, all within a team-oriented, animal-friendly environment.

What is a veterinary customer service?

A Veterinary Customer Service job involves assisting pet owners with inquiries, appointment scheduling, and providing information about veterinary services. It includes handling phone calls, emails, and in-person interactions while ensuring a positive client experience. Customer service representatives may also process payments, maintain records, and support veterinarians by communicating essential pet care details. Strong communication and multitasking skills are essential in this role.

Are there any remote jobs in the veterinary customer service field?

Veterinary customer service roles can be available remotely, especially for positions involving phone or online communication with clients. These jobs often require strong communication skills, familiarity with veterinary software, and the ability to work independently in a home environment.
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What cities are hiring for Veterinary Customer Service jobs?

Cities with the most Veterinary Customer Service job openings:

What states have the most Veterinary Customer Service jobs?

States with the most job openings for Veterinary Customer Service jobs include:

What job categories do people searching Veterinary Customer Service jobs look for?

The top searched job categories for Veterinary Customer Service jobs are:

Veterinary Customer Service jobs near you
Infographic showing various Veterinary Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Veterinary Customer Service Representative

Innovetive Petcare

Bossier City, LA

$14 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Innovetive Petcare rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 52 rated veterinary

Job description

Veterinary Customer Service Representative (Medical Receptionist / Front Desk)
North Airline Animal Hospital
Bossier City, Louisiana
Full-Time | Four 10-Hour Shifts Per Week

North Airline Animal Hospital is seeking a professional, dependable, and customer-focused Veterinary Customer Service Representative to join our established veterinary team in Bossier City, LA.

If you have experience working in a medical office, healthcare setting, or professional business environment and enjoy building relationships while providing exceptional customer service, we'd love to meet you.
As the first impression of our hospital, you'll play a critical role in creating a welcoming experience for every client and patient while supporting our veterinarians and medical team in delivering outstanding veterinary care.
Schedule
  • Full-time position
  • Four (4) 10-hour shifts each week
  • One-hour lunch break each shift
  • Every third Saturday: 7:30 AM - 12:00 PM
We believe in providing a predictable schedule that supports work-life balance while ensuring excellent service for our clients and patients.
As our Veterinary Customer Service Representative, you'll be responsible for delivering an exceptional client experience from the moment clients contact our hospital until they leave.
Responsibilities include:
  • Welcome clients and patients with professionalism, warmth, and compassion
  • Answer multi-line phones while providing outstanding customer service
  • Schedule appointments and manage the daily veterinary appointment calendar
  • Check clients and patients in and out efficiently
  • Process invoices, payments, and financial transactions accurately
  • Maintain accurate client and patient records within our veterinary practice management software
  • Communicate effectively with veterinarians, technicians, and clients
  • Coordinate prescription refill requests and client communications
  • Manage a busy front desk while maintaining accuracy and attention to detail
  • Assist clients during both routine wellness visits and emotionally sensitive situations
  • Contribute to a positive, collaborative, and supportive team culture
  • Minimum of two (2) years of experience working in a professional business office, medical office, healthcare practice, or front desk environment
  • Excellent verbal and written communication skills
  • Strong organizational skills with exceptional attention to detail
  • Ability to prioritize multiple responsibilities in a fast-paced environment
  • High level of professionalism, maturity, and emotional intelligence
  • Dependable, reliable, and committed to providing exceptional client service
  • Strong computer skills with the ability to quickly learn new software systems
Preferred Qualifications
  • Three (3) or more years of customer service experience
  • Previous experience as a Veterinary Receptionist, Veterinary Customer Service Representative, Medical Receptionist, Healthcare Customer Service Representative, or Front Desk Coordinator
  • Experience working in a veterinary clinic, animal hospital, medical office, dental office, specialty practice, or other healthcare setting
  • Familiarity with veterinary terminology or practice management software
Who Will Be Successful in This Role?
We're looking for someone who is:
  • Professional and polished
  • Friendly, welcoming, and compassionate
  • Dependable and reliable
  • Thrives in a team-oriented environment
  • Calm under pressure and able to manage multiple priorities
  • An excellent communicator who enjoys helping people
  • Passionate about providing an exceptional client experience every day
We value our team members and offer a comprehensive benefits package, including:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • 401(k) with Company Match
  • Employee Pet Care Discounts
  • Ongoing Training and Career Development
  • Supportive Team Environment
If you're looking for a long-term career with a respected veterinary hospital where professionalism, teamwork, compassion, and exceptional customer service are valued, we'd love to hear from you.
Apply today to join the team at North Airline Animal Hospital and help us provide outstanding care to the pets and families of the Bossier City community.

Keywords: Veterinary Customer Service Representative, Veterinary Receptionist, Medical Receptionist, Medical Office Receptionist, Front Desk Receptionist, Client Service Representative, Healthcare Customer Service, Animal Hospital Jobs, Veterinary Jobs, Medical Office Jobs, Receptionist Jobs, Bossier City Jobs, Louisiana Jobs.

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