ZipRecruiter

Log In

1

Veterinary Customer Service Jobs in Raleigh, NC (NOW HIRING)

next page

Showing results 1-20

All JobsVeterinary Customer Service JobsVeterinary Customer Service Jobs in Raleigh, NC

Veterinary Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do veterinary customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for veterinary customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a veterinary customer service?

A Veterinary Customer Service job involves assisting pet owners with inquiries, appointment scheduling, and providing information about veterinary services. It includes handling phone calls, emails, and in-person interactions while ensuring a positive client experience. Customer service representatives may also process payments, maintain records, and support veterinarians by communicating essential pet care details. Strong communication and multitasking skills are essential in this role.

What are the main responsibilities of a veterinary customer service representative during a typical workday?

As a Veterinary Customer Service representative, your daily duties often include greeting clients and their pets, answering phone calls, scheduling appointments, and processing payments. You’ll also communicate important information between clients and veterinarians, ensuring that client concerns are accurately relayed and follow-up procedures are scheduled. The role may involve managing medical records, assisting with check-ins, and providing support during busy periods. This position requires a balance of administrative work, empathetic customer interaction, and efficient multitasking, all within a team-oriented, animal-friendly environment.

What are the key skills and qualifications needed to thrive in the veterinary customer service position, and why are they important?

To excel in Veterinary Customer Service, you should have excellent communication skills, a basic understanding of animal care, and often a high school diploma or equivalent. Familiarity with veterinary practice management software and scheduling systems is commonly required. Compassion, patience, and problem-solving abilities are critical soft skills that help build trust with pet owners and support smooth clinic operations. These competencies ensure positive client experiences, efficient workflow, and effective teamwork within a veterinary environment.

What are popular job titles related to Veterinary Customer Service jobs in Raleigh, NC?

For Veterinary Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Veterinary Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Veterinary Customer Service jobs in Raleigh, NC are:

Veterinary Customer Service jobs near you
Infographic showing various Veterinary Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Veterinary Customer Service Representative (CSR)

Community Veterinary Partners

Wake Forest, NC • On-site

$13.75 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Veterinary Customer Service Representative (CSR)
Animal Eye Care Associates | Durham & Wake Forest, NC
Locations: Durham, NC & Wake Forest, NC
Schedule: Full-Time
Join a Specialty Veterinary Team
Animal Eye Care Associates is looking for a friendly, dependable, and compassionate Veterinary Customer Service Representative (CSR) to join our team at our Durham and Wake Forest locations.
At Animal Eye Care Associates, we specialize exclusively in veterinary ophthalmology, providing advanced eye care for pets with a variety of vision and eye conditions. Our client service team plays an important role in making sure every pet owner feels welcomed, informed, and supported throughout their experience with us.
If you enjoy helping people, love animals, and thrive in a busy healthcare environment, we'd love to meet you.
What You'll Do
As a CSR, you'll be one of the first and last points of contact for our clients and an essential part of keeping the hospital running smoothly. Your responsibilities will include:
  • Greeting clients and patients with a welcoming and professional attitude
  • Answering incoming phone calls and assisting with client questions
  • Scheduling and confirming appointments
  • Checking clients and patients in and out
  • Collecting and processing payments
  • Maintaining accurate client and patient information
  • Communicating appointment information and hospital policies clearly
  • Coordinating communication between clients, doctors, technicians, and referring veterinary hospitals
  • Helping obtain medical records and other information needed for specialty appointments
  • Managing multiple priorities while maintaining excellent customer service
  • Supporting the veterinary team with administrative tasks as needed
  • Helping maintain a clean, organized, and welcoming reception area
What We're Looking For
We're looking for someone who:
  • Has previous customer service, reception, or veterinary experience
  • Communicates professionally and compassionately with clients
  • Is comfortable handling a busy phone system and multiple priorities
  • Has strong computer and organizational skills
  • Pays close attention to detail
  • Works well as part of a team
  • Remains calm and professional in emotional or challenging situations
  • Understands the importance of providing an exceptional client experience
Veterinary or medical reception experience is preferred, but we're open to candidates with strong customer service backgrounds who are excited to learn veterinary specialty medicine.
Why You'll Love Working With Us
  • Work in a unique veterinary ophthalmology specialty practice
  • Support pets and families throughout their specialty care journey
  • Collaborative team environment
  • Opportunities to learn and grow within veterinary medicine
  • Work alongside experienced veterinary professionals
  • Make a meaningful difference for clients and their pets every day
Benefits
  • Competitive compensation
  • Health, dental, and vision insurance
  • Mental health and wellness support
  • Generous PTO
  • Paid parental leave and holiday pay
  • Free RACE-approved continuing education
  • 401(k) with employer match
  • Employee incentive programs
  • Personal pet care discounts across CVP locations
  • Pet insurance discounts
  • Opportunities for growth and advancement throughout the CVP network

Join Our Team
If you're passionate about providing excellent customer service and want to be part of a team dedicated to helping pets receive exceptional specialty eye care, we want to hear from you.
Apply today to join Animal Eye Care Associates in Durham or Wake Forest, NC!
Community Veterinary Partners logo

About Community Veterinary Partners

Sourced by ZipRecruiter

Today, we are more than 3,000 unique veterinary care providers whose job is to bring joy to families by caring for the pets they love. We do that by providing extraordinary care for all our members, no matter how many legs (or wings) they may have. At the end of the day, we are more than just pet people. we’re pet people people. Our Mission Our mission is to bring joy to families by providing the best care possible to the pets they love. We do this through a growing community of veterinary hospitals who have an established legacy of compassionate care.

Industry

Non-profits

Company size

1,001 - 5,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2009

Social media

Twitter

View All Community Veterinary Partners Jobs

Apply