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Veterinary Customer Service Jobs (NOW HIRING)

VCA Animal Hospitals

Veterinary CSR

Ballston Spa, NY · On-site

$17 - $20/hr

... the veterinary field. * Manage the appointment schedule on a fully integrated computer system * Manage digital records and other clerical duties Qualifications: * Experience in customer service or ...

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How much do veterinary customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for veterinary customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Veterinary Customer Service position, and why are they important?

To excel in Veterinary Customer Service, you should have excellent communication skills, a basic understanding of animal care, and often a high school diploma or equivalent. Familiarity with veterinary practice management software and scheduling systems is commonly required. Compassion, patience, and problem-solving abilities are critical soft skills that help build trust with pet owners and support smooth clinic operations. These competencies ensure positive client experiences, efficient workflow, and effective teamwork within a veterinary environment.

What are the main responsibilities of a Veterinary Customer Service representative during a typical workday?

As a Veterinary Customer Service representative, your daily duties often include greeting clients and their pets, answering phone calls, scheduling appointments, and processing payments. You’ll also communicate important information between clients and veterinarians, ensuring that client concerns are accurately relayed and follow-up procedures are scheduled. The role may involve managing medical records, assisting with check-ins, and providing support during busy periods. This position requires a balance of administrative work, empathetic customer interaction, and efficient multitasking, all within a team-oriented, animal-friendly environment.

What is a Veterinary Customer Service job?

A Veterinary Customer Service job involves assisting pet owners with inquiries, appointment scheduling, and providing information about veterinary services. It includes handling phone calls, emails, and in-person interactions while ensuring a positive client experience. Customer service representatives may also process payments, maintain records, and support veterinarians by communicating essential pet care details. Strong communication and multitasking skills are essential in this role.

More about Veterinary Customer Service jobs
What cities are hiring for Veterinary Customer Service jobs? Cities with the most Veterinary Customer Service job openings:
What states have the most Veterinary Customer Service jobs? States with the most job openings for Veterinary Customer Service jobs include:
What job categories do people searching Veterinary Customer Service jobs look for? The top searched job categories for Veterinary Customer Service jobs are:
Veterinary Customer Service jobs near you
Infographic showing various Veterinary Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Veterinary Client Service Representative (CSR)

Clifton Hollow Animal Hospital

Poulsbo, WA

$21 - $25/hr

Other

Retirement, PTO

Posted 23 days ago

Job description

About the Job
Veterinary Client Service Representative / Client Care Guide
Clifton Hollow Animal Hospital - Poulsbo, WA
Full-Time | $21-$25/hr DOE + 401(k) Match
About the Role
Clifton Hollow Animal Hospital is a privately owned small-animal hospital in Poulsbo, Washington. We are looking for a Veterinary Client Service Representative who understands that the first voice a client hears can shape the entire visit.
This is not "just a front desk" job. Our client service team helps families feel known, keeps communication moving, protects the medical team's attention, and makes sure promises do not fall through the cracks.
If you are warm, organized, steady under pressure, and serious about follow-through, this may be a strong fit.
Why This Role Is Different
At Clifton Hollow, client communication is part of patient care. We are building a professional, respectful, non-corporate hospital where standards matter and people are treated like people.
What sets us apart:
  • Privately owned and locally rooted.
  • Predictable daytime schedule.
  • Closed Sundays.
  • No overnight ER shifts.
  • Transparent pay range listed up front.
  • 401(k) with employer match.
  • Paid training and clear growth path.
  • Supportive team culture with high standards.
Compensation:
Pay is $21-$25 per hour, depending on veterinary CSR experience, communication skill, reliability, and ability to support clinic flow.
Candidates with strong front-office veterinary experience, excellent phone skills, and proven follow-through will be considered toward the higher end of the range.
Schedule & Work-Life Balance:
  • Full-time
  • Day shifts
  • Predictable schedule
  • Closed Sundays
  • No overnight shifts
  • Limited Saturday rotation, discussed transparently during the interview process
We believe excellent client service requires steadiness, not burnout.
Benefits:
  • 401(k) with employer match.
  • Paid holidays.
  • Paid time off
  • Employee pet-care discounts.
  • Paid training.
  • CE support for client service, communication, and veterinary software development.
  • Clear growth path toward senior CSR or lead responsibility.
What You'll Do:
  • Answer phones and client messages with warmth and clarity.
  • Schedule appointments thoughtfully and efficiently.
  • Gather key information for sick or urgent patient concerns.
  • Route questions to doctors and technicians with complete context.
  • Help clients understand estimates, deposits, and financial policies.
  • Track callbacks, refills, records, and follow-up tasks until complete.
  • Maintain accurate client and patient records.
  • Help anxious, grieving, frustrated, or cost-concerned clients feel respected.
  • Support a team culture built on accountability, kindness, and professionalism.
What We're Looking For
Veterinary CSR experience is strongly preferred. Familiarity with veterinary medical terminology, practice-management software, scheduling, estimates, and client communication is highly valued.
You may thrive here if you:
  • Take pride in precision and organization.
  • Have a warm, confident phone presence.
  • Can stay composed during a full schedule.
  • Communicate clearly and directly.
  • Respect medical boundaries..
  • Appreciate structure, accountability, and high standards
  • Prefer a privately owned hospital over a corporate environment.
  • Want stability and long-term growth.

About Clifton Hollow Animal Hospital
Clifton Hollow Animal Hospital is a locally owned small-animal hospital in Poulsbo. We are committed to high-quality medicine, clear communication, a respectful workplace, and long-term relationships with clients, patients, and team members.
We are selective in hiring because we invest deeply in the people we bring onto our team.
How to Apply
Email your resume and a short introduction describing your veterinary CSR experience to:
info@cliftonhollowanimalhospital.com
Qualified applicants will be contacted for an interview.

Apply