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Veterinary Customer Service Jobs (NOW HIRING)

Veterinary CSR

Ballston Spa, NY · On-site

$17 - $19/hr

Client Service Representative Do you love animals and want to work at an exciting veterinary ... Experience in customer service or retail * High computer literacy and an attention to detail

Veterinary CSR

Ballston Spa, NY · On-site

$17 - $19/hr

Client Service Representative Do you love animals and want to work at an exciting veterinary ... Experience in customer service or retail * High computer literacy and an attention to detail

CSR

San Antonio, TX · On-site

$15 - $16/hr

Veterinary Customer Service Representative (CSR) Alamo Dog and Cat Hospital | San Antonio, TX Locations: San Antonio, TX Schedule: Full-Time Join a Specialty Veterinary Team Alamo Dog and Cat ...

Posted today

$15 - $16/hr

... customer service skills? If so, we have a job for you! Animal Healing Center is seeking a highly motivated receptionist to join our team. We are a busy holistic veterinary clinic located in San Diego.

Be Seen First

We are currently looking to add a Veterinary Technician to our fast paced and growing clinic ... As we have been around since 1984, our clients expect top notch service catered to their needs and ...

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Veterinary Customer Service information

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$9

$18

$26

How much do veterinary customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for veterinary customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a veterinary customer service?

A Veterinary Customer Service job involves assisting pet owners with inquiries, appointment scheduling, and providing information about veterinary services. It includes handling phone calls, emails, and in-person interactions while ensuring a positive client experience. Customer service representatives may also process payments, maintain records, and support veterinarians by communicating essential pet care details. Strong communication and multitasking skills are essential in this role.

What are the main responsibilities of a veterinary customer service representative during a typical workday?

As a Veterinary Customer Service representative, your daily duties often include greeting clients and their pets, answering phone calls, scheduling appointments, and processing payments. You’ll also communicate important information between clients and veterinarians, ensuring that client concerns are accurately relayed and follow-up procedures are scheduled. The role may involve managing medical records, assisting with check-ins, and providing support during busy periods. This position requires a balance of administrative work, empathetic customer interaction, and efficient multitasking, all within a team-oriented, animal-friendly environment.

What are the key skills and qualifications needed to thrive in the veterinary customer service position, and why are they important?

To excel in Veterinary Customer Service, you should have excellent communication skills, a basic understanding of animal care, and often a high school diploma or equivalent. Familiarity with veterinary practice management software and scheduling systems is commonly required. Compassion, patience, and problem-solving abilities are critical soft skills that help build trust with pet owners and support smooth clinic operations. These competencies ensure positive client experiences, efficient workflow, and effective teamwork within a veterinary environment.

More about Veterinary Customer Service jobs

What cities are hiring for Veterinary Customer Service jobs?

Cities with the most Veterinary Customer Service job openings:

What states have the most Veterinary Customer Service jobs?

States with the most job openings for Veterinary Customer Service jobs include:

Infographic showing various Veterinary Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Veterinary Customer Service Representative

Alliance Animal Health

Sanford, FL

$14.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


Alliance Animal Health rating

7.3

Company rating: 7.3 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

11th of 53 rated veterinary


Job description

Company Description

At Riverwalk Animal Hospital, we combine state-of-the-art medicine with the comforting, small town atmosphere. Our mission is to deliver exceptional veterinary care in a welcoming environment. Committed to personalized attention, we prioritize the unique needs of each pet. Our focus is on open communication, integrity, and compassion, all while staying up to date with the most recent research and developments in veterinary medicine. 

Here we encompass a supportive environment for our staff, building each other up and showing our appreciation for everyone's contributions. Weekly meetings are held to keep the staff aligned; as well as offering continuing education and team building exercises. We value every member of our team and acknowledge that our success is a joint effort!

Riverwalk is dedicated to providing a seamless blend of wellness and animal urgent care services. Our doors are open seven days a week, with extended hours and walk-in availability.

To learn more about us view our website: Riverwalk Animal Hospital

Job Description

Job duties include, but are not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you're looking to just be a master of your role or trying to grow into that next career move, you'll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

We're looking for:

  • Experienced Receptionist with a minimum of 1-year veterinary experience required.
  • Compassionate and calm team player.
  • Ability to multi-task.
  • Superior customer service and communication skills.
  • Highly organized and possess computer skills.
  • Self-starter with the desire to continue to advance your knowledge and skillset.
Additional Information

We offer our staff:

  • Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
  • Employee Assistance Program
  • Paid Vacation and Sick Time for ALL Employees
  • Paid Bereavement Program
  • Paid Parental Leave Program
  • Competitive Compensation
  • Continuing Education Allowance (applies to licensed/registered/certified roles)
  • Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
  • Career Development Opportunities
  • Referral Bonus Program for most positions!
  • Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
  • Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.


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