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Veterinary Customer Service Jobs in Missouri (NOW HIRING)

PetSuites

Customer Service Representative

Lees Summit, MO · On-site

$13.50 - $14.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

PetSuites

Customer Service Representative

Lees Summit, MO

$13.50 - $14.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) -- the largest private ...

No Leash Needed

Customer Service Rep

Saint Louis, MO

$15/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) -- the largest private ...

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Veterinary Customer Service information

See Missouri salary details

$9

$17

$25

How much do veterinary customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for veterinary customer service in Missouri is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is a veterinary customer service?

A Veterinary Customer Service job involves assisting pet owners with inquiries, appointment scheduling, and providing information about veterinary services. It includes handling phone calls, emails, and in-person interactions while ensuring a positive client experience. Customer service representatives may also process payments, maintain records, and support veterinarians by communicating essential pet care details. Strong communication and multitasking skills are essential in this role.

What are the main responsibilities of a veterinary customer service representative during a typical workday?

As a Veterinary Customer Service representative, your daily duties often include greeting clients and their pets, answering phone calls, scheduling appointments, and processing payments. You’ll also communicate important information between clients and veterinarians, ensuring that client concerns are accurately relayed and follow-up procedures are scheduled. The role may involve managing medical records, assisting with check-ins, and providing support during busy periods. This position requires a balance of administrative work, empathetic customer interaction, and efficient multitasking, all within a team-oriented, animal-friendly environment.

What are the key skills and qualifications needed to thrive in the veterinary customer service position, and why are they important?

To excel in Veterinary Customer Service, you should have excellent communication skills, a basic understanding of animal care, and often a high school diploma or equivalent. Familiarity with veterinary practice management software and scheduling systems is commonly required. Compassion, patience, and problem-solving abilities are critical soft skills that help build trust with pet owners and support smooth clinic operations. These competencies ensure positive client experiences, efficient workflow, and effective teamwork within a veterinary environment.

What are popular job titles related to Veterinary Customer Service jobs in Missouri?

For Veterinary Customer Service jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Veterinary Customer Service jobs in Missouri look for?

The top searched job categories for Veterinary Customer Service jobs in Missouri are:

Veterinary Customer Service jobs near you
Infographic showing various Veterinary Customer Service job openings in Missouri as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $36,674 per year, or $17.6 per hour.

Veterinary Customer Service Representative

Animal Medical Center of Mid-America

Saint Louis, MO • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

The Mission: Be the Voice for Those Who Have NoneAt our clinics, we believe that the journey to healing begins the moment a pet owner picks up the phone. We aren't just booking appointments; we are providing a lifeline. As a Veterinary Customer Service Representative, you are the primary liaison between our clients and our clinical team.In this role, you provide a unique blend of customer service, over the phone medical triage, and emotional support in a call center environment. Whether it's a routine check-up or a pet owner's most stressful moment of crisis, you are the calm, professional voice that ensures every patient gets the care they deserve. How You'll Make an ImpactYour day-to-day work is essential to the health of our patients and the flow of our clinics. You will:Educate pet owners on essential hospital policies, surgical preparations (like fasting requirements), and the vital importance of preventative care.Manage complex calendars for multiple veterinarians across two clinics using Covetrus Pulse, balancing wellness, urgent care, and surgical procedures.Act as the vital link for prescription refills and record management, ensuring the medical team and the pet owner stay perfectly in sync.Navigate high-stakes conversations, including discussions regarding euthanasia or financial hardship with unwavering empathy and professionalism. What You Bring to the TeamWe are looking for a resilient professional who thrives in a fast-paced, high-volume environment.Experience: 1–2 years in a veterinary clinic, veterinary front office, or high-volume call center. Front desk experience in the animal-related field is a plus.Communication Skills: Exceptional verbal and written ability. You can explain complex medical instructions simply and kindly.Tech Savvy: Familiarity with Covetrus Pulse, RingCentral, or Otto is highly preferred.Emotional Intelligence: The ability to remain composed and empathetic when speaking with distressed or grieving pet owners.Education: High School Diploma or equivalent. (CVT or Vet Assistant background is a bonus!) Work Environment Fast-Paced: Ability to handle back-to-back calls during peak morning and evening hours.Purpose-Driven: While there is an emotional toll in dealing with medical crises, the impact you have on the lives of pets and their families is profound.Benefits:Medical, Dental, and Vision insuranceShort-term disabilityLong-term disability (100% employer paid)Retirement Savings PlanEmployee Assistance ProgramPaid time off (vacation, sick, holiday pay)Employee Discounts (after 90 days):40% off veterinary services15% off prescription diets$50 off adoptions at HSMO10% off gift shop itemsPurina for ProfessionalsReady to Join Our Mission?If you are a compassionate communicator looking to utilize your medical knowledge in a professional call center environment, we want to hear from you.