ZipRecruiter

Log In

1

Veterinary Customer Service Jobs in Virginia (NOW HIRING)

Community Veterinary Partners

CSR

Harrisonburg, VA · On-site

$15 - $20.25/hr

... veterinary team! As the first point of contact for our clients, you will play a vital role in ... customer service and supporting the smooth daily operations of our clinic. Position: Full-Time ...

Community Veterinary Partners

CSR

Harrisonburg, VA · On-site

$13.50 - $15.50/hr

... veterinary team! As the first point of contact for our clients, you will play a vital role in ... customer service and supporting the smooth daily operations of our clinic. Position: Full-Time ...

NVA

Customer Service Representative

Vinton, VA · On-site

$14 - $17/hr

Vinton Veterinary Hospital, a growing Veterinary Hospital Practice is seeking an energetic, reliable and friendly Customer Services Representative. Duties to include answering phones, scheduling ...

next page

Showing results 1-20

All JobsVeterinary Customer Service JobsVeterinary Customer Service Jobs in Virginia

Veterinary Customer Service information

See Virginia salary details

$9

$18

$26

How much do veterinary customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for veterinary customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a veterinary customer service?

A Veterinary Customer Service job involves assisting pet owners with inquiries, appointment scheduling, and providing information about veterinary services. It includes handling phone calls, emails, and in-person interactions while ensuring a positive client experience. Customer service representatives may also process payments, maintain records, and support veterinarians by communicating essential pet care details. Strong communication and multitasking skills are essential in this role.

What are the main responsibilities of a veterinary customer service representative during a typical workday?

As a Veterinary Customer Service representative, your daily duties often include greeting clients and their pets, answering phone calls, scheduling appointments, and processing payments. You’ll also communicate important information between clients and veterinarians, ensuring that client concerns are accurately relayed and follow-up procedures are scheduled. The role may involve managing medical records, assisting with check-ins, and providing support during busy periods. This position requires a balance of administrative work, empathetic customer interaction, and efficient multitasking, all within a team-oriented, animal-friendly environment.

What are the key skills and qualifications needed to thrive in the veterinary customer service position, and why are they important?

To excel in Veterinary Customer Service, you should have excellent communication skills, a basic understanding of animal care, and often a high school diploma or equivalent. Familiarity with veterinary practice management software and scheduling systems is commonly required. Compassion, patience, and problem-solving abilities are critical soft skills that help build trust with pet owners and support smooth clinic operations. These competencies ensure positive client experiences, efficient workflow, and effective teamwork within a veterinary environment.

What are popular job titles related to Veterinary Customer Service jobs in Virginia?

For Veterinary Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Veterinary Customer Service jobs in Virginia look for?

The top searched job categories for Veterinary Customer Service jobs in Virginia are:

Veterinary Customer Service jobs near you
Infographic showing various Veterinary Customer Service job openings in Virginia as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Veterinary Client Service Representative

Innovetive Petcare

Crozet, VA • On-site

$16 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Innovetive Petcare rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 52 rated veterinary

Job description

Veterinary Client Service Representative
Department: Receptionists
Employment Type: Full Time
Location: Crozet, Virginia
Compensation: $15.00 - $18.00 / hour
Description
Veterinary Client Service Representative
Animal Wellness Center | Crozet, VA
At Animal Wellness Center, we're dedicated to providing compassionate, high-quality veterinary care for pets and the people who love them. Our close-knit team takes pride in creating a welcoming, supportive environment where clients feel cared for and every patient receives exceptional attention.
We're looking for a friendly, organized, and service-focused Veterinary Client Service Representative to join our team. Whether you're an experienced veterinary CSR or bring exceptional customer service skills from another client-focused industry, we'd love to meet you. If you enjoy helping people, love animals, and thrive in a collaborative environment, we encourage you to apply!
What You'll Do
As one of the first people our clients interact with, you'll play an essential role in creating a positive experience for every patient and pet owner.
Some of the responsibilities you will own in this role:
  • Client Service Responsibilities
    • Welcome clients and patients with warmth, professionalism, and compassion
    • Answer incoming phone calls and schedule appointments efficiently
    • Obtain and document accurate patient histories
    • Process invoices and payments accurately
    • Verify vaccination status and required testing
    • Communicate patient arrivals and treatment needs with doctors and technical staff
    • Prepare prescriptions, prescription diets, and over-the-counter products as directed by a veterinarian
    • Maintain accurate medical records and client information
    • Support daily hospital operations to ensure a seamless client experience
  • This description is not intended to be an exhaustive list of responsibilities. Duties may change based on hospital needs.
Preferred Qualifications
  • Previous veterinary reception experience is preferred but not required
  • Strong customer service experience in veterinary, medical, hospitality, retail, or another client-focused environment is welcomed
  • Excellent communication and interpersonal skills
  • Passion for providing exceptional client service
  • Strong organizational skills with the ability to multitask in a fast-paced environment
  • Comfortable learning new computer systems and technology
  • High school diploma or equivalent
  • Weekend availability as needed
  • Ability to lift up to 30-50 pounds
Benefits
  • Competitive Compensation - $16.00-$22.00/hour, based on experience, skills, and qualifications.
  • Comprehensive Training & Career Development - Gain access to ongoing learning opportunities and career growth programs.
  • Comprehensive Health Benefits - Medical, dental, and vision coverage to support your well-being.
  • Exclusive Pet Care Discounts - Significant savings on pet exams, treatments, and boarding.
  • Generous Paid Time Off - Recharge with paid vacation and personal days.
  • 401(k) with Company Match - Invest in your future with our retirement savings plan.

What Innovetive Petcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply