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Veterinary Customer Service Jobs in Virginia (NOW HIRING)

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Veterinary Customer Service information

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How much do veterinary customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for veterinary customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a veterinary customer service?

A Veterinary Customer Service job involves assisting pet owners with inquiries, appointment scheduling, and providing information about veterinary services. It includes handling phone calls, emails, and in-person interactions while ensuring a positive client experience. Customer service representatives may also process payments, maintain records, and support veterinarians by communicating essential pet care details. Strong communication and multitasking skills are essential in this role.

What are the main responsibilities of a veterinary customer service representative during a typical workday?

As a Veterinary Customer Service representative, your daily duties often include greeting clients and their pets, answering phone calls, scheduling appointments, and processing payments. You’ll also communicate important information between clients and veterinarians, ensuring that client concerns are accurately relayed and follow-up procedures are scheduled. The role may involve managing medical records, assisting with check-ins, and providing support during busy periods. This position requires a balance of administrative work, empathetic customer interaction, and efficient multitasking, all within a team-oriented, animal-friendly environment.

What are the key skills and qualifications needed to thrive in the veterinary customer service position, and why are they important?

To excel in Veterinary Customer Service, you should have excellent communication skills, a basic understanding of animal care, and often a high school diploma or equivalent. Familiarity with veterinary practice management software and scheduling systems is commonly required. Compassion, patience, and problem-solving abilities are critical soft skills that help build trust with pet owners and support smooth clinic operations. These competencies ensure positive client experiences, efficient workflow, and effective teamwork within a veterinary environment.

What are popular job titles related to Veterinary Customer Service jobs in Virginia?

For Veterinary Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Veterinary Customer Service jobs in Virginia look for?

The top searched job categories for Veterinary Customer Service jobs in Virginia are:

Veterinary Customer Service jobs near you
Infographic showing various Veterinary Customer Service job openings in Virginia as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Overnight ER Client Services Representative (CSR)

Charlottesville, VA • On-site

Virginia Veterinary Specialty and Emergency
See more jobs at Virginia Veterinary Specialty and Emergencyexternal

$20 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Description
Emergency Veterinary Client Service Representative (CSR) – Virginia Veterinary Specialty & Emergency
Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.
About the Role
As an Emergency Veterinary CSR, you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.
  • Full-time or Part-time: 4PM - 2AM
  • Dedicated to our Emergency Department (nights, weekends, and holidays required)
  • Night differential pay for evening and overnight shifts
  • Collaborative, supportive, and mission-driven hospital environment

Some of the responsibilities you will own in this role:
  • Welcome clients with warmth and compassion during stressful situations
  • Answer phones, schedule appointments, and manage patient check-ins and check-outs
  • Process payments and explain financial transactions clearly and professionally
  • Maintain accurate patient medical records
  • Support hospital cleanliness and organization
  • Work closely with veterinarians, technicians, and staff to ensure seamless patient care

Preferred Qualifications
  • Previous experience in veterinary, medical, or customer service roles preferred
  • Strong communication and problem-solving skills
  • Ability to stay calm, compassionate, and professional under pressure
  • Excellent organizational skills and attention to detail
  • Flexibility to work evenings, weekends, and holidays

Benefits
  • Be part of a dedicated veterinary emergency team that saves lives every day
  • Opportunities for career growth and training in the veterinary field
  • Supportive leadership and a collaborative work culture
  • Competitive compensation ($20-22/h), including night differential pay
  • Comprehensive benefits package:
    • Paid Time Off (PTO) and paid parental leave
    • Health, dental, and vision insurance
    • 401(k) with company match
    • Employee discounts on veterinary services

At Virginia Veterinary Specialty & Emergency, we believe pets are family, and we are committed to providing the highest level of emergency veterinary care. If you are a motivated and compassionate individual looking for a rewarding career in veterinary client service, we want to hear from you!

Apply today to join our Emergency Department as a Veterinary Client Service Representative.