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Veterinary Customer Service Jobs in Virginia (NOW HIRING)

Amerivet

Customer Service Representative

Earlysville, VA · On-site

$16 - $18/hr

As a veterinary professional at Blue Ridge Equine Clinic, you can expect the freedom to do your ... To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient ...

PetSuites

Customer Service Representative

Virginia Beach, VA · On-site

$14.25 - $19.25/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

PetSuites

Customer Service Representative

Manassas Park, VA · On-site

$15.75 - $21.50/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

PetSuites

Customer Service Representative

Newport News, VA · On-site

$14.50 - $19.75/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

PetSuites

Customer Service Representative

Virginia Beach, VA · On-site

$13.75 - $18.75/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) -- the largest private ...

PetSuites

Customer Service Representative

Newport News, VA

$14.50 - $19.75/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) -- the largest private ...

PetSuites

Customer Service Representative

Newport News, VA

$14.50 - $19.75/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

PetSuites

Customer Service Representative

Virginia Beach, VA · On-site

$13.75 - $18.75/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

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All JobsVeterinary Customer Service JobsVeterinary Customer Service Jobs in Virginia

Veterinary Customer Service information

See Virginia salary details

$9

$18

$26

How much do veterinary customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for veterinary customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a veterinary customer service?

A Veterinary Customer Service job involves assisting pet owners with inquiries, appointment scheduling, and providing information about veterinary services. It includes handling phone calls, emails, and in-person interactions while ensuring a positive client experience. Customer service representatives may also process payments, maintain records, and support veterinarians by communicating essential pet care details. Strong communication and multitasking skills are essential in this role.

What are the main responsibilities of a veterinary customer service representative during a typical workday?

As a Veterinary Customer Service representative, your daily duties often include greeting clients and their pets, answering phone calls, scheduling appointments, and processing payments. You’ll also communicate important information between clients and veterinarians, ensuring that client concerns are accurately relayed and follow-up procedures are scheduled. The role may involve managing medical records, assisting with check-ins, and providing support during busy periods. This position requires a balance of administrative work, empathetic customer interaction, and efficient multitasking, all within a team-oriented, animal-friendly environment.

What are the key skills and qualifications needed to thrive in the veterinary customer service position, and why are they important?

To excel in Veterinary Customer Service, you should have excellent communication skills, a basic understanding of animal care, and often a high school diploma or equivalent. Familiarity with veterinary practice management software and scheduling systems is commonly required. Compassion, patience, and problem-solving abilities are critical soft skills that help build trust with pet owners and support smooth clinic operations. These competencies ensure positive client experiences, efficient workflow, and effective teamwork within a veterinary environment.

What are popular job titles related to Veterinary Customer Service jobs in Virginia?

For Veterinary Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Veterinary Customer Service jobs in Virginia look for?

The top searched job categories for Veterinary Customer Service jobs in Virginia are:

Veterinary Customer Service jobs near you
Infographic showing various Veterinary Customer Service job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Specialty Client Services Representative (CSR)

Charlottesville, VA

Virginia Veterinary Specialty and Emergency
See more jobs at Virginia Veterinary Specialty and Emergencyexternal

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Description
Specialty Veterinary Client Service Representative (CSR)
Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care?
Join our front desk team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams.
  • Full-time schedule: 5 shifts per week, 8 hours each
  • Dedicated to our specialty medicine departments (supporting Internal Medicine, Surgery, and other advanced services)
  • Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment

Some of the responsibilities you will own in this role:
  • Greet clients with warmth and empathy in stressful situations
  • Answer phones, schedule appointments, and manage patient check-ins/outs
  • Collect payments and explain financial transactions clearly and professionally
  • Maintain accurate medical records and ensure hospital cleanliness
  • Collaborate closely with veterinary staff to support patient care

Preferred Qualifications
  • At least 1 year pf previous experience in veterinary medicine, or 2 years in human medicine preferred
  • Excellent communication and problem-solving skills
  • Ability to remain calm and compassionate in emotional or high-pressure situations
  • Strong organizational skills and attention to detail
  • Flexibility to work evenings, weekends, and holidays

Benefits
  • Be part of a mission-driven team that saves lives every day
  • Opportunities for growth and training in the veterinary field
  • Supportive leadership and a collaborative work environment
  • Competitive pay
  • Paid time off and paid parental leave
  • Health, dental, vision insurance
  • Employee discounts
  • 401K with company match