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Veterinary Customer Service Jobs (NOW HIRING)

Community Veterinary Partners

CSR

West Chester, OH

$14.50 - $16/hr

Veterinary Customer Service Representative Well-established companion animal practice in West Chester, Ohio looking for full time Veterinary Customer Service Representative. We are seeking a ...

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How much do veterinary customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for veterinary customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Veterinary Customer Service position, and why are they important?

To excel in Veterinary Customer Service, you should have excellent communication skills, a basic understanding of animal care, and often a high school diploma or equivalent. Familiarity with veterinary practice management software and scheduling systems is commonly required. Compassion, patience, and problem-solving abilities are critical soft skills that help build trust with pet owners and support smooth clinic operations. These competencies ensure positive client experiences, efficient workflow, and effective teamwork within a veterinary environment.

What are the main responsibilities of a Veterinary Customer Service representative during a typical workday?

As a Veterinary Customer Service representative, your daily duties often include greeting clients and their pets, answering phone calls, scheduling appointments, and processing payments. You’ll also communicate important information between clients and veterinarians, ensuring that client concerns are accurately relayed and follow-up procedures are scheduled. The role may involve managing medical records, assisting with check-ins, and providing support during busy periods. This position requires a balance of administrative work, empathetic customer interaction, and efficient multitasking, all within a team-oriented, animal-friendly environment.

What is a Veterinary Customer Service job?

A Veterinary Customer Service job involves assisting pet owners with inquiries, appointment scheduling, and providing information about veterinary services. It includes handling phone calls, emails, and in-person interactions while ensuring a positive client experience. Customer service representatives may also process payments, maintain records, and support veterinarians by communicating essential pet care details. Strong communication and multitasking skills are essential in this role.

More about Veterinary Customer Service jobs
What cities are hiring for Veterinary Customer Service jobs? Cities with the most Veterinary Customer Service job openings:
What states have the most Veterinary Customer Service jobs? States with the most job openings for Veterinary Customer Service jobs include:
What job categories do people searching Veterinary Customer Service jobs look for? The top searched job categories for Veterinary Customer Service jobs are:
Veterinary Customer Service jobs near you
Infographic showing various Veterinary Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Veterinary Customer Service Representative

EVG Specialty Network

Washington, DC • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Friendship Hospital for Animals, a leading AAHA- accredited hospital located in Washington D.C. is seeking friendly and enthusiastic Veterinary Customer Service Representatives to support our thriving primary care, emergency, and specialty teams. If you have strong communication skills and want to work as a part of a collaborative and diverse team - we'd love to meet you!
About the role:
As the face of Friendship, the client service representative sets the tone for the client experience. This person will have excellent communication skills, is self motivated, and engaging in a dynamic environment. Our ideal candidate has previous client facing experience in a veterinary setting, but if you're willing to learn we are willing to teach!
Schedule: This is a full time role with four 10 hour shifts per week. Some weekends and holidays may be required.
What's in it for you?
  • Competitive compensation
  • Medical, Dental, Vision, HSA/FSA
  • Generous PTO and CE allowance
  • Life insurance
  • 401k with match
  • Metro discounts with easy access to public transportation
  • Pet care discounts
  • A welcoming, inclusive culture that values learning, kindness, and teamwork

Qualifications
  • Attention to detail, excellent communication skills, and a strong desire to learn.
  • Previous experience in a veterinary hospital a huge plus, but not required.

We're exclusively seeking veterinary professionals who embrace a nurturing, cooperative, and ethical environment, where genuine individuals come together to share knowledge, uplift one another, grow, and do their best work - while having fun along the way.
Friendship Hospital for Animals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to join the team?
Apply now or learn more at friendshiphospital.com
US Pay Range
$22-$22 USD

Apply