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Veterinary Customer Service Jobs (NOW HIRING)

Community Veterinary Partners

CSR

West Chester, OH · On-site

$15 - $17/hr

Veterinary Customer Service Representative Well-established companion animal practice in West Chester, Ohio looking for full time Veterinary Customer Service Representative. We are seeking a ...

Howard Beach Animal Clinic

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Veterinary Customer Service Representative

Howard Beach, NY · On-site

$20 - $25/hr

The Veterinary Customer Service Representative plays a vital role in a busy small animal clinic environment, managing communication and administrative tasks for a high volume of clients daily. This ...

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How much do veterinary customer service jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for veterinary customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Veterinary Customer Service position, and why are they important?

To excel in Veterinary Customer Service, you should have excellent communication skills, a basic understanding of animal care, and often a high school diploma or equivalent. Familiarity with veterinary practice management software and scheduling systems is commonly required. Compassion, patience, and problem-solving abilities are critical soft skills that help build trust with pet owners and support smooth clinic operations. These competencies ensure positive client experiences, efficient workflow, and effective teamwork within a veterinary environment.

What are the main responsibilities of a Veterinary Customer Service representative during a typical workday?

As a Veterinary Customer Service representative, your daily duties often include greeting clients and their pets, answering phone calls, scheduling appointments, and processing payments. You’ll also communicate important information between clients and veterinarians, ensuring that client concerns are accurately relayed and follow-up procedures are scheduled. The role may involve managing medical records, assisting with check-ins, and providing support during busy periods. This position requires a balance of administrative work, empathetic customer interaction, and efficient multitasking, all within a team-oriented, animal-friendly environment.

What is a Veterinary Customer Service job?

A Veterinary Customer Service job involves assisting pet owners with inquiries, appointment scheduling, and providing information about veterinary services. It includes handling phone calls, emails, and in-person interactions while ensuring a positive client experience. Customer service representatives may also process payments, maintain records, and support veterinarians by communicating essential pet care details. Strong communication and multitasking skills are essential in this role.

More about Veterinary Customer Service jobs
What cities are hiring for Veterinary Customer Service jobs? Cities with the most Veterinary Customer Service job openings:
What states have the most Veterinary Customer Service jobs? States with the most job openings for Veterinary Customer Service jobs include:
What job categories do people searching Veterinary Customer Service jobs look for? The top searched job categories for Veterinary Customer Service jobs are:
Veterinary Customer Service jobs near you
Infographic showing various Veterinary Customer Service job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 24% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Hawthorne Animal Hospital Ltd

Glen Carbon, IL

$15 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Hawthorne Animal Hospital has been serving Glen Carbon, Edwardsville, and the St. Louis Metro East for over 65 years. Along with general practice care, our facility also provides 24/7 emergency and intensive care. 

The Veterinary Customer Service Representative creates the first impression of our hospital to our clients. This employee maintains a "client first" mentality, is a client/patient advocate, and assists in control of the overall flow of the hospital. 

What are we looking for in a Veterinary Customer Service Representative?

A motivated team player

An excellent communicator. You will be interacting with doctors, nurses, clients, support staff, other veterinary clinics, pharmacies, and more.

A dedicated individual who wants to learn about veterinary medicine.

Someone who demonstrates compassion when helping our clients and their pets. 

Veterinary Customer Service Representative Job Overview:

Schedule appointments

Check in clients and patients, check out appointments

Answering phone calls, including emergency calls.

Various administrative tasks including but not limited to; patient rechecks, prescription requests, online appointment requests.

What are the qualifications needed for our Veterinary Customer Service Representative?

Available to work 12 hour shifts that include full weekend and holiday availability. 

Must have a working knowledge of a multi line phone system and general office equipment and software

Be able to pass a drug screen.

Be comfortable interacting with clients in person and over the phone.

Be able to remain calm during emergency client/patient situations.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Employee Pet Wellness Program
  • Referral Program
  • Professional development assistance



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