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Veterinary Software Customer Success Jobs (NOW HIRING)

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

Company Description Augment CXM is defining a new category of software - customer experience ... Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor ...

Augment CXM

Customer Success Manager

San Francisco, CA · On-site

Company Description Augment CXM is defining a new category of software - customer experience ... Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor ...

National Veterinary Associates

$18 - $24/hr

... software Process payments and invoices Coordinate with veterinary staff to ensure smooth daily ... For Previous customer service or receptionist experience (veterinary or medical experience ...

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Cvent

Customer Success Advisor

Tysons, VA · On-site

... software solutions to hotels, special event venues and destinations to help them grow their group ... Customer Success Advisors serve as our customers' primary point of contact while they are using ...

Cvent

Customer Success Advisor

Mclean, VA

... software solutions to hotels, special event venues and destinations to help them grow their group ... Customer Success Advisors serve as our customers' primary point of contact while they are using ...

Weave

Customer Success Manager

Lehi, UT · On-site

In this role, you'll help customers get real results from our software, build lasting partnerships ... Background supporting customers in healthcare-related industries (dental, optometry, veterinary, or ...

Paperless Parts

Manager, Customer Success

Boston, MA · On-site

$110K - $148K/yr

You have 2+ in a management role in software customer service. * You have 2+ years experience in a Customer Success or Account Management roles, including retention and commercial responsibilities.

PetDesk

Customer Success Manager

Charleston, WV · Remote

$26 - $28/hr

Customer Success Managers (CSMs) own the post-sales experience at PetDesk, driving adoption and ... Lead structured business reviews with veterinary practices to demonstrate ROI and align on growth ...

PetDesk

Customer Success Manager

$26 - $28/hr

Customer Success Managers (CSMs) own the post-sales experience at PetDesk, driving adoption and ... Lead structured business reviews with veterinary practices to demonstrate ROI and align on growth ...

Synergy Pet Group

VP, Revenue Operations

Lakewood, NJ · On-site

$175K - $225K/yr

Shepherd Veterinary Software Shepherd is the fastest-growing veterinary practice management ... Customer Success, Partnerships, Finance, and Data around shared operational frameworks, reporting ...

New

ResMed, Inc.

Customer Success Manager

Customer Success Managers drive an elevated level of customer satisfaction, successful product use ... Manage a group of enterprise software customers, keeping them engaged and using ResMed products ...

Interact Software

Customer Success Manager

$75K - $85K/yr

Customer Success Employment Type: Full Time Location: Remote, US Reporting To: Daniel Lohrs ... software that connects over three million employees to leading global names like Levi's, Domino ...

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All JobsVeterinary Software Customer Success Jobs

Veterinary Software Customer Success information

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$11

$24

$47

How much do veterinary software customer success jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for veterinary software customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

How does a Veterinary Software Customer Success professional typically collaborate with veterinary clinics to ensure smooth software adoption?

As a Veterinary Software Customer Success professional, you’ll work closely with veterinary clinics to guide them through onboarding, provide tailored training, and address any concerns that arise during software implementation. Regular check-ins, both virtual and onsite, help you understand clinic workflows and customize support to their needs. Collaboration often involves liaising with technical support, sales, and product teams to communicate customer feedback and ensure user satisfaction, making the role dynamic and highly interactive. This hands-on approach helps clinics fully leverage the software and enhances their overall experience.

What are the key skills and qualifications needed to thrive as a Veterinary Software Customer Success professional, and why are they important?

To thrive as a Veterinary Software Customer Success professional, you need a strong understanding of veterinary practice workflows, excellent problem-solving abilities, and experience in customer support or account management. Familiarity with veterinary practice management software (such as AVImark or Cornerstone), CRM tools, and ticketing systems is typically required. Outstanding communication, patience, and relationship-building skills help you effectively support and train clients. These skills ensure customers maximize the value of the software, leading to high satisfaction and retention rates.

What are Veterinary Software Customer Success roles?

Veterinary Software Customer Success roles focus on helping veterinary clinics and professionals effectively use specialized software solutions. These roles involve onboarding new clients, providing ongoing support, troubleshooting issues, and ensuring users get the most value from the software. Customer Success professionals often act as a bridge between the software company and the veterinary practice, gathering feedback and assisting with training or product updates. Their goal is to enhance customer satisfaction, foster long-term relationships, and reduce client churn.

What is the difference between Veterinary Software Customer Success vs Veterinary Software Support Specialist?

AspectVeterinary Software Customer SuccessVeterinary Software Support Specialist
CredentialsTypically requires experience in customer relationship management and knowledge of veterinary softwareRequires technical troubleshooting skills and familiarity with veterinary software systems
Work EnvironmentProactively engages with clients to ensure software adoption and satisfactionProvides reactive technical support and resolves user issues
Employer & Industry UsageUsed by veterinary software companies to retain clients and improve user experienceEmployed by veterinary clinics or software companies to assist users with technical problems

Veterinary Software Customer Success focuses on building long-term client relationships and ensuring software adoption, while Veterinary Software Support Specialists handle technical issues and troubleshooting. Both roles are essential in the veterinary software industry but serve different functions in client engagement and technical support.

More about Veterinary Software Customer Success jobs
What cities are hiring for Veterinary Software Customer Success jobs? Cities with the most Veterinary Software Customer Success job openings:
What states have the most Veterinary Software Customer Success jobs? States with the most job openings for Veterinary Software Customer Success jobs include:
What job categories do people searching Veterinary Software Customer Success jobs look for? The top searched job categories for Veterinary Software Customer Success jobs are:
Veterinary Software Customer Success jobs near you
Infographic showing various Veterinary Software Customer Success job openings in the United States as of June 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Customer Success Manager

Customer Success Manager

Augment CXM

San Francisco, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Company Description

Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we've proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.

Job Description

You Will:

  • Be the voice of the customer for our team. Work with other internal team members to understand which services and processes result in exceptional product adoption, high customer happiness, and enthusiastic customer advocates.

  • Establish metrics for defining the relationship with customers that inform strategy and lead to actionable insights (i.e. customer loyalty, return on investment (ROI)).

  • Help drive customer references and case studies.

  • Own customer onboarding, training, and adoption.

  • Advise clients on how to apply our tools to meet their business objectives.

  • Drive usage of Augment products from the ground up, identifying needs for account customization and further implementation where applicable.

  • Ensure that every customer contract is renewed.

Qualifications

Ideal Candidate:

  • Experienced: 5+ years in customer success roles, preferably managing Fortune 500 clients. Bachelor's degree with a technical or business focus preferred.

  • Domain Expert: you have experience in B2B, Saas, analytics, data, databases, or business intelligence. Experience with Contact Centers, Customer Service, Chat software, Enterprise software strongly preferred.

  • Passionate about the customer's success.

  • A Team Player: You work well with a team and are a great collaborator. You express your views while valuing the contributions of others. You support your colleagues and are a key player in team wins. You have a good sense of humor and can keep up with our gif game.

  • A Go-Getter: We're looking for a highly driven individual with a focus on execution and a strong sense of urgency. Willing to go the extra mile with a strong work ethic. Self-directed and resourceful. You go beyond relationship management and have a passion for customer success. 

  • Entrepreneurial: You're excited about working in an evolving business and will bring your experience and ideas to the team as we grow. You have a belief in Augment's mission and have a passion for evangelizing it.

Additional Information

Perks:

  • Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.

  • HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh. 

  • A nimble, energetic 15-person team with an open and collaborative culture. We like to have fun and gather for weekly lunches [on the company dime]. We also get together occasionally for video game nights, happy hours, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant.

Augment Solutions is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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