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Petdesk Jobs (NOW HIRING)

PetDesk

Sr. Customer Success Manager

About the role: Sr. Customer Success Managers own the post-sales experience for PetDesk's complex and high-value accounts, driving adoption, retention, and long-term growth while maximizing the ...

PetDesk

Sr. Customer Success Manager

Charleston, WV · Remote

$68K - $80K/yr

Sr. Customer Success Managers own the post-sales experience for PetDesk's complex and high-value accounts, driving adoption, retention, and long-term growth while maximizing the return on a customer ...

PetDesk

Principal Engineer

The Principal Engineer is a senior individual contributor role within the PetDesk CarePath organization, reporting directly to the Chief of Staff / CarePath Partnership Lead. This position provides ...

PetDesk

Principal Engineer

Charleston, WV · Remote

$164K - $180K/yr

The Principal Engineer is a senior individual contributor role within the PetDesk CarePath organization, reporting directly to the Chief of Staff / CarePath Partnership Lead. This position provides ...

PetDesk

Sales Development Representative

Raleigh, NC · Remote

$45K/yr

... PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic's operations while strengthening client ...

Vetcor

Veterinarian - Anderson, IN

Anderson, IN

VetSOAP, ezyVet, PetDesk, and Vetstoria Explore more: * Competitive salary * Flexible schedule options * Medical benefits (health, dental, vision) * 401(k) with company match * CE allowance

VetCor

Veterinarian - Anderson, IN

Anderson, IN · On-site

VetSOAP, ezyVet, PetDesk, and Vetstoria Explore more: What's in it for you: * Competitive salary * Flexible schedule options * Medical benefits (health, dental, vision) * 401(k) with company match

PetDesk

Program Adoption Manager

Charleston, WV · Remote

$70K - $82K/yr

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic's operations while strengthening client ...

PetDesk

Veterinarian

Hiram, GA · On-site

Veterinarian Position Type: Full-Time Associate Veterinarian Salary: Pro-Sal compensation structure Sign-On Bonus: Available Schedule: 4 days per week Location: Hiram, GA Hiram Animal Hospital is ...

PetDesk

Registered Veterinary Technician

Arvada, CO · On-site

Registered Veterinary Technician Salary: $25.00 - $27.00 Schedule: 38-40 hours per week. 7am-8:30pm M-Th, Fri 7am-6:30pm, Sat 7a-4:30 pm availability . Need to work at least 2 closing shifts a week ...

PetDesk

Program Adoption Manager

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic's operations while strengthening client ...

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$37.5K

$54.6K

$72.5K

How much do petdesk jobs pay per year?

As of Jul 12, 2026, the average yearly pay for petdesk in the United States is $54,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Petdesk position, and why are they important?

To thrive in a Petdesk role, you should possess strong customer service skills, organizational abilities, and experience in veterinary or pet care administration. Familiarity with veterinary practice management software, appointment scheduling platforms, and basic office software is often required. Excellent communication, problem-solving, and a compassionate attitude towards animals and their owners help individuals excel in this position. These competencies ensure efficient daily operations, positive client experiences, and effective collaboration with veterinary teams.

What are some of the main responsibilities and daily tasks for someone working in a Petdesk position?

In a Petdesk role, your daily tasks typically include scheduling appointments, managing client communications, updating patient records, and coordinating with veterinarians and technicians to ensure smooth workflow. You may also handle greeting clients, answering phones, and assisting pet owners with questions about services or care instructions. The position often requires balancing multiple priorities in a busy environment, so strong organizational skills are essential. Working in a Petdesk role provides the chance to interact with both people and animals, making it a rewarding opportunity for those passionate about animal care and customer service.

What is a Petdesk job?

A PetDesk job typically refers to a role at PetDesk, a company that provides client communication software for veterinary clinics and pet care businesses. Employees may work in various departments such as customer support, sales, marketing, or software development. Jobs at PetDesk often involve helping veterinary professionals streamline their communication with pet owners through their platform. Roles can be remote or office-based, depending on the position. If you're interested in working at PetDesk, check their careers page for available opportunities.

More about Petdesk jobs
What are the most commonly searched types of Petdesk jobs? The most popular types of Petdesk jobs are:
What states have the most Petdesk jobs? States with the most job openings for Petdesk jobs include:
What job categories do people searching Petdesk jobs look for? The top searched job categories for Petdesk jobs are:
Petdesk jobs near you
Infographic showing various Petdesk job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 61% Physical, and 39% Remote job distribution, with an average salary of $54,560 per year, or $26.2 per hour.
Sr. Customer Success Manager

Sr. Customer Success Manager

PetDesk

Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

About the role:
Sr. Customer Success Managers own the post-sales experience for PetDesk's complex and high-value accounts, driving adoption, retention, and long-term growth while maximizing the return on a customer's technology investment. Sr. CSMs are responsible for ensuring the overall success of a high-volume book of business (400+), with a focus on accounts that require deeper strategic engagement and multi-stakeholder relationship management. They bring a sophisticated, data-driven approach to identifying risk and opportunity, and operate with a high degree of autonomy - setting their own priorities, leading complex escalations end-to-end, and serving as a resource and informal mentor to fellow CSMs. Successful Sr. CSMs have a deep understanding of PetDesk solutions and the veterinary landscape, and are trusted to navigate difficult situations independently.
Apply if you're excited to:
  • Independently manage a complex book of business, exercising strong judgment on prioritization and engagement strategy with minimal oversight
  • Build and maintain multi-threaded relationships across veterinary practices - engaging owners, practice managers, and key staff to drive alignment and long-term retention
  • Use customer data, health signals, and product usage insights to proactively lead risk mitigation and churn save efforts, and uncover meaningful growth opportunities
  • Own escalations end-to-end - navigating difficult customer situations with confidence, bringing in cross-functional resources as needed, and seeing issues through to resolution
  • Drive PetDesk product adoption and customer satisfaction through sophisticated, tailored communication strategies that establish you as a strategic advisor - not just a point of contact
  • Identify and influence expansion opportunities by connecting customer outcomes to additional PetDesk solutions, with a lens toward long-term account growth
  • Lead high-impact business reviews that demonstrate measurable ROI and drive strategic alignment
  • Share best practices, insights, and learnings across the CSM team, contributing to playbook development and informally supporting the growth of junior team members

About you:
  • 3-5 years of experience in a Customer Success role, with a demonstrated track record of managing high-volume, complex books of business independently
  • Proven ability to manage and retain accounts through both high-touch relationship management and digital-scaled engagement strategies
  • Strong experience with ChurnZero or a comparable CS platform; Salesforce proficiency required
  • Demonstrated ability to multi-thread across stakeholders within a single account - navigating multiple contacts and decision-makers simultaneously
  • A skilled escalation manager - calm, decisive, and effective when handling high-stakes or sensitive customer situations without needing to escalate upward
  • Highly autonomous and self-directed; comfortable setting priorities and managing your book without day-to-day direction
  • Analytical and strategic - uses data to lead, not just report; can translate health signals into a clear action plan
  • Collaborative team contributor who actively shares knowledge and informally supports peers
  • Veterinary or healthcare industry experience is a strong plus

Benefits & Perks:
  • Medical coverage for employees and dependents (80-90% covered by employer)
  • Employer HSA contribution with HDHP
  • 401(k) match up to 3.5%
  • Dependent Care Flexible Spending Account (FSA)
  • Dental & Vision coverage available
  • Basic Life and AD&D Insurance
  • Short and Long Term Disability
  • Flexible Time Off & 12 Paid Annual Holidays
  • Paid Parental Leave
  • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
  • $250 Annual Stipend for Learning and Development

$68,000 - $80,000 a year
Performance Bonus: In addition to the above pay range, this role is eligible for a performance-based bonus tied to achieving specific, predetermined KPIs and individual performance goals.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic's operations while strengthening client relationships.
Our recruiting process is rooted in "Who: The A Method of Hiring" and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters-candidate profiles submitted from external recruiting agencies will not be considered.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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