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Petdesk Jobs (NOW HIRING)

PetDesk

Customer Success Manager

Charleston, WV · Remote

$26 - $28/hr

Drive PetDesk product adoption and customer satisfaction through targeted and consistent communications that build your relationship as a trusted advisor to veterinary owners and practice managers

PetDesk

Customer Success Manager

$26 - $28/hr

Drive PetDesk product adoption and customer satisfaction through targeted and consistent communications that build your relationship as a trusted advisor to veterinary owners and practice managers

PetDesk

Account Executive

Charleston, WV · Remote

$110K - $130K/yr

Our Account Executives drive PetDesk's growth by attracting new veterinary clinics and expanding relationships with existing customers within defined territories. In this remote role, you'll manage ...

PetDesk

Account Executive

$110K - $130K/yr

Our Account Executives drive PetDesk's growth by attracting new veterinary clinics and expanding relationships with existing customers within defined territories. In this remote role, you'll manage ...

PetDesk

Sr. Customer Success Manager

Charleston, WV · Remote

Sr. Customer Success Managers own the post-sales experience for PetDesk's complex and high-value accounts, driving adoption, retention, and long-term growth while maximizing the return on a customer ...

New

PetDesk

Sales Development Representative

Raleigh, NC · Remote

$55K - $65K/yr

... PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic's operations while strengthening client ...

PetDesk

Sales Development Representative

Raleigh, NC · On-site

$45K/yr

... PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic's operations while strengthening client ...

PetDesk

Sales Development Representative

Raleigh, NC · Remote

$45K/yr

... PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic's operations while strengthening client ...

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$37.5K

$54.6K

$72.5K

How much do petdesk jobs pay per year?

As of Jun 18, 2026, the average yearly pay for petdesk in the United States is $54,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Petdesk position, and why are they important?

To thrive in a Petdesk role, you should possess strong customer service skills, organizational abilities, and experience in veterinary or pet care administration. Familiarity with veterinary practice management software, appointment scheduling platforms, and basic office software is often required. Excellent communication, problem-solving, and a compassionate attitude towards animals and their owners help individuals excel in this position. These competencies ensure efficient daily operations, positive client experiences, and effective collaboration with veterinary teams.

What are some of the main responsibilities and daily tasks for someone working in a Petdesk position?

In a Petdesk role, your daily tasks typically include scheduling appointments, managing client communications, updating patient records, and coordinating with veterinarians and technicians to ensure smooth workflow. You may also handle greeting clients, answering phones, and assisting pet owners with questions about services or care instructions. The position often requires balancing multiple priorities in a busy environment, so strong organizational skills are essential. Working in a Petdesk role provides the chance to interact with both people and animals, making it a rewarding opportunity for those passionate about animal care and customer service.

What is a Petdesk job?

A PetDesk job typically refers to a role at PetDesk, a company that provides client communication software for veterinary clinics and pet care businesses. Employees may work in various departments such as customer support, sales, marketing, or software development. Jobs at PetDesk often involve helping veterinary professionals streamline their communication with pet owners through their platform. Roles can be remote or office-based, depending on the position. If you're interested in working at PetDesk, check their careers page for available opportunities.

More about Petdesk jobs
What are the most commonly searched types of Petdesk jobs? The most popular types of Petdesk jobs are:
What states have the most Petdesk jobs? States with the most job openings for Petdesk jobs include:
What job categories do people searching Petdesk jobs look for? The top searched job categories for Petdesk jobs are:
Petdesk jobs near you
Infographic showing various Petdesk job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 29% Physical, and 71% Remote job distribution, with an average salary of $54,560 per year, or $26.2 per hour.
Customer Success Manager

Customer Success Manager

PetDesk

Charleston, WV • Remote

$26 - $28/hr

Full-time

Posted 4 days ago

Job description

About the role:
Customer Success Managers (CSMs) own the post-sales experience at PetDesk, driving adoption and retention and maximizing the return on a customer’s technology investment. CSMs are responsible for ensuring the overall success of 400+ accounts. They are adept at analyzing strategic customer activities and opportunities and quickly building consultative relationships with veterinary practice managers and owners through targeted emails, short videos, and conversations. Successful CSMs are highly organized individuals who take a proactive, data-driven approach and have a deep understanding of PetDesk solutions.
Apply if you’re excited to:
  • Drive PetDesk product adoption and customer satisfaction through targeted and consistent communications that build your relationship as a trusted advisor to veterinary owners and practice managers

  • Use customer data, health signals, and product usage insights to proactively identify risk, drive adoption, and uncover growth opportunities.

  • Fully understand customer requests, document, and engage appropriate resources in support and product as needed

  • Identify and influence expansion opportunities by connecting customer outcomes to additional PetDesk solutions.

  • Develop and implement tailored communication that provides continuous value to your team’s book of business, ensuring retention and driving long-term growth

  • Lead structured business reviews with veterinary practices to demonstrate ROI and align on growth opportunities.

  • Work in a team environment, coordinating efforts with your fellow team members, and share best practices, insights, and learnings across the CSM team
About you:

  • 2-3 years experience in a Customer Success role

  • Experience managing subscription-based models, combining high-touch relationship management with digital-scaled engagement strategies

  • Ideal candidates will have a combination of high-touch CS and digital engagement experience (ChurnZero experience is a plus)

  • Excellent phone communication, organizational, and time management skills 

  • Tactful and poised under pressure when dealing with challenging interpersonal situations

  • Thrives in cross-functional collaboration and working closely with others in a team environment

  • Curious about customer trends; interested in utilizing data analytics to strategically plan communication campaigns strategically targeted to the segment and customer life-cycle stage

  • Experience with Salesforce, a Customer Success tool, or automation tools are a plus

  • Veterinary experience is a plus!

Benefits & Perks:
  • Medical coverage for employees and dependents (80-90% covered by employer)
  • Employer HSA contribution with HDHP
  • 401(k) match up to 3.5% 
  • Dependent Care Flexible Spending Account (FSA)
  • Dental & Vision coverage available 
  • Basic Life and AD&D Insurance
  • Short and Long Term Disability
  • 12 Paid Annual Holidays
  • Paid Parental Leave
  • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
  • $250 Annual Stipend for Learning and Development
Performance Bonus: In addition to the hourly base pay of $26–$28/hour, this role is eligible for a performance-based bonus tied to achieving specific, predetermined KPIs and individual performance goals.

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.