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Remote Petdesk Jobs (NOW HIRING)

PetDesk

Account Executive

Charleston, WV · Remote

$110K - $130K/yr

Our Account Executives drive PetDesk's growth by attracting new veterinary clinics and expanding relationships with existing customers within defined territories. In this remote role, you'll manage ...

PetDesk

Account Executive

$110K - $130K/yr

Our Account Executives drive PetDesk's growth by attracting new veterinary clinics and expanding relationships with existing customers within defined territories. In this remote role, you'll manage ...

PetDesk

Sales Development Representative

Raleigh, NC · Remote

$55K - $65K/yr

Phoenix/Tempe, AZ (full remote); and Reno or Las Vegas, NV (fully remote). Candidates must reside ... 000 PetDesk combines the industry's most user-friendly client engagement tools with the highest ...

PetDesk

Sales Development Representative

Raleigh, NC · Remote

$45K/yr

Phoenix/Tempe, AZ (full remote); and Reno or Las Vegas, NV (fully remote). Candidates must reside ... 000 PetDesk combines the industry's most user-friendly client engagement tools with the highest ...

All JobsRemote Petdesk Jobs

Remote Petdesk information

What is a Remote Petdesk job?

A Remote Petdesk job typically refers to a customer support or administrative role for Petdesk, a company that provides communication and management software for veterinary clinics and pet care providers. Employees in these roles work from home and assist clients with technical support, scheduling, and account management, using phone, email, or chat. These positions require good communication skills, comfort with technology, and a passion for helping pet owners and veterinary professionals. Remote Petdesk jobs offer flexibility and the opportunity to work in the pet care industry without being onsite.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Specialist at PetDesk, and why are they important?

To thrive as a Remote Customer Support Specialist at PetDesk, you need a background in customer service, strong problem-solving abilities, and familiarity with veterinary or pet care terminology. Experience with CRM platforms, ticketing systems, and communication tools like Zendesk or Slack is typically required. Excellent written and verbal communication, patience, and a customer-focused attitude are crucial soft skills for building rapport and resolving issues. These skills ensure efficient support delivery and high customer satisfaction in a remote, fast-paced environment.

What is the difference between Remote Petdesk vs Remote Customer Support Specialist?

AspectRemote PetdeskRemote Customer Support Specialist
Required CredentialsCustomer service experience, basic technical skills, industry knowledgeCustomer service experience, communication skills, technical troubleshooting
Work EnvironmentHome office, online platforms, customer interactionHome office, call centers or online chat platforms
Employer & Industry UsagePetcare companies, veterinary clinics, pet product providersVarious industries including retail, tech, healthcare
Common Search & ComparisonYesYes

Remote Petdesk roles focus on supporting pet industry clients with customer service and technical assistance related to pet care products and services. Remote Customer Support Specialists have a broader scope, assisting customers across multiple industries with general support and troubleshooting. While both roles require strong communication skills and technical knowledge, Remote Petdesk positions are specialized for pet industry contexts, making them distinct in focus and industry-specific expertise.

What are some common challenges faced by team members in a remote Petdesk support role, and how can they be addressed?

Working remotely as a Petdesk support specialist often involves challenges such as maintaining clear communication with both clients and teammates, managing time effectively without direct supervision, and staying up to date with software updates or new features. To overcome these, team members frequently use collaboration tools like Slack or Zoom for regular check-ins, rely on detailed knowledge bases and training resources, and set structured daily routines. Proactively seeking feedback and participating in virtual team meetings also help foster a strong team dynamic and ensure everyone is aligned with company goals.
More about Remote Petdesk jobs
What cities are hiring for Remote Petdesk jobs? Cities with the most Remote Petdesk job openings:
What are the most commonly searched types of Petdesk jobs? The most popular types of Petdesk jobs are:
What states have the most Remote Petdesk jobs? States with the most job openings for Remote Petdesk jobs include:
What job categories do people searching Remote Petdesk jobs look for? The top searched job categories for Remote Petdesk jobs are:
Remote Petdesk jobs near you
Account Executive

Account Executive

PetDesk

Charleston, WV • Remote

$110K - $130K/yr

Full-time

Posted 9 days ago

Job description

About the role: 

Our Account Executives drive PetDesk’s growth by attracting new veterinary clinics and expanding relationships with existing customers within defined territories. In this remote role, you’ll manage the full sales cycle—from outbound prospecting to deep discovery qualification, demo, and close—while also converting inbound interest and partnering closely with our Sales Development team.

You’ll use a consultative, solution-oriented sales approach grounded in credibility, trust, and a deep understanding of veterinary practice needs. A successful AE never skips discovery, educates buyers, recommends the right PetDesk solutions across our product suite, and collaborates cross-functionally with Marketing, Implementation, Customer Success, and Product to guide prospects smoothly through each stage of the customer journey.

This role supports territories in the Central time zone, and this role's core working hours are 9:00 AM - 5:00 PM Central Time. All candidates must be comfortable working those hours.

Apply if you're excited to:

  • Prospect, qualify, and nurture leads through consistent outbound activity, delivering tailored product demos that address the needs of veterinary practices

  • Manage an accurate pipeline and forecast by using Salesforce and Gong Deal Boards as your single sources of truth, ensuring complete, timely data that supports visibility and coaching

  • Lead high-quality sales conversations, reviewing call notes same-day, preparing stakeholders with full context, and guiding the agenda to address customer needs

  • Own key onboarding and handoff steps, including kickoff scheduling and payment-related transitions for new product sales, while leveraging automation to streamline the customer journey

  • Partner cross-functionally with Marketing, Implementation, Customer Success, and Product to ensure a smooth, customer-centric experience from first touch through go-live

  • Demonstrate accountability and integrity by owning outcomes, solving problems proactively, maintaining ethical selling practices, and protecting customer information

  • Stay adaptable and growth-oriented, continuously learning through product updates, market trends, and new sales techniques

  • Travel approximately 10% for trade shows, sales kickoffs, customer events, and industry conferences

About You

  • 2+ years of full-cycle SaaS inside sales experience, with a track record of owning your pipeline, forecasting accurately, and hitting revenue targets

  • Hands-on CRM expertise (Salesforce preferred), with strong attention to detail in data accuracy, follow-ups, and documentation

  • Excellent communicator, especially over the phone—our sales motion is 95% virtual, so clarity, professionalism, and reliable follow-through are essential

  • Strong work ethic and learning mindset, staying coachable, applying feedback, and taking accountability for your performance

  • Natural problem solver who brings clear analysis, proposed solutions, and consistent follow-through

  • Collaborative team player who contributes to shared goals and works effectively with Marketing, Implementation, and Customer Success

  • You are committed to focusing your time and energy on this role exclusively; while we respect a strong hustle, we are not seeking candidates who are actively working multiple sales roles

  • Bonus points for experience in the veterinary industry or selling to small businesses

Benefits & Perks
  • Presidents Club for top, eligible sales performers!
  • Medical coverage for employees and dependents (80-90% covered by employer)
  • Employer HSA contribution with HDHP
  • 401(k) match up to 3.5% 
  • Dependent Care Flexible Spending Account (FSA)
  • Dental & Vision coverage available 
  • Basic Life and AD&D Insurance
  • Short and Long Term Disability
  • Flexible Time Off & 12 Paid Annual Holidays
  • Paid Parental Leave
  • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
  • $250 Annual Stipend for Learning and Development
Compensation: This role offers on-target earnings (OTE) of $110,000–$130,000 annually, consisting of a 50/50 split between base salary and uncapped commission. Earnings are driven by achievement of individual sales goals, providing strong upside for high performers.
 

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.