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Remote Petdesk Jobs (NOW HIRING)

PetDesk

Sales Development Representative

Raleigh, NC · Remote

$45K/yr

Phoenix/Tempe, AZ (full remote); and Reno or Las Vegas, NV (fully remote). Candidates must reside ... 000 PetDesk combines the industry's most user-friendly client engagement tools with the highest ...

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Remote Petdesk information

What is a Remote Petdesk job?

A Remote Petdesk job typically refers to a customer support or administrative role for Petdesk, a company that provides communication and management software for veterinary clinics and pet care providers. Employees in these roles work from home and assist clients with technical support, scheduling, and account management, using phone, email, or chat. These positions require good communication skills, comfort with technology, and a passion for helping pet owners and veterinary professionals. Remote Petdesk jobs offer flexibility and the opportunity to work in the pet care industry without being onsite.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Specialist at PetDesk, and why are they important?

To thrive as a Remote Customer Support Specialist at PetDesk, you need a background in customer service, strong problem-solving abilities, and familiarity with veterinary or pet care terminology. Experience with CRM platforms, ticketing systems, and communication tools like Zendesk or Slack is typically required. Excellent written and verbal communication, patience, and a customer-focused attitude are crucial soft skills for building rapport and resolving issues. These skills ensure efficient support delivery and high customer satisfaction in a remote, fast-paced environment.

What is the difference between Remote Petdesk vs Remote Customer Support Specialist?

AspectRemote PetdeskRemote Customer Support Specialist
Required CredentialsCustomer service experience, basic technical skills, industry knowledgeCustomer service experience, communication skills, technical troubleshooting
Work EnvironmentHome office, online platforms, customer interactionHome office, call centers or online chat platforms
Employer & Industry UsagePetcare companies, veterinary clinics, pet product providersVarious industries including retail, tech, healthcare
Common Search & ComparisonYesYes

Remote Petdesk roles focus on supporting pet industry clients with customer service and technical assistance related to pet care products and services. Remote Customer Support Specialists have a broader scope, assisting customers across multiple industries with general support and troubleshooting. While both roles require strong communication skills and technical knowledge, Remote Petdesk positions are specialized for pet industry contexts, making them distinct in focus and industry-specific expertise.

What are some common challenges faced by team members in a remote Petdesk support role, and how can they be addressed?

Working remotely as a Petdesk support specialist often involves challenges such as maintaining clear communication with both clients and teammates, managing time effectively without direct supervision, and staying up to date with software updates or new features. To overcome these, team members frequently use collaboration tools like Slack or Zoom for regular check-ins, rely on detailed knowledge bases and training resources, and set structured daily routines. Proactively seeking feedback and participating in virtual team meetings also help foster a strong team dynamic and ensure everyone is aligned with company goals.
More about Remote Petdesk jobs
What are the most commonly searched types of Petdesk jobs? The most popular types of Petdesk jobs are:
What job categories do people searching Remote Petdesk jobs look for? The top searched job categories for Remote Petdesk jobs are:
Remote Petdesk jobs near you
Infographic showing various Remote Petdesk job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Sales Development Representative

Sales Development Representative

PetDesk

Raleigh, NC • Remote

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Job description

About this role: The Sales Development Representative (SDR) plays a critical role in executing and optimizing territory-level pipeline strategy for the business. SDRs are responsible for owning all independent veterinary clinics within an assigned geographic territory, analyzing market opportunities, and exercising independent judgment in prioritizing accounts and advancing qualified opportunities. This full-time role requires strong analytical thinking, sound business judgment, and the ability to independently manage territory strategy in a remote environment. While outbound engagement is a component of the role, the primary focus is on improving territory coverage, pipeline quality, and revenue efficiency through thoughtful account evaluation and strategic execution.
 
Location & Work Model: This is a full-time, U.S.-based role with hiring limited to specific geographic hubs that align with territory coverage, time-zone support, and operational needs. Approved locations include Raleigh-Durham, NC (hybrid office available in the greater Triangle area), Dallas-Fort Worth or Austin, TX (fully remote); Phoenix/Tempe, AZ (full remote); and Reno or Las Vegas, NV (fully remote). Candidates must reside in one of these locations at the time of hire; relocation or employment outside of these regions is not supported for this role.
Apply if you're excited to:
  • Own all independent veterinary clinics within an assigned state or geographic territory and shape how the business pursues opportunities within that region
  • Analyze territory performance to identify underpenetrated regions, clinic segments, and geographic trends, and translate insights into engagement strategies
  • Maintain and update clinic and account data that informs ICP scoring, while exercising judgment to prioritize accounts based on human context and market insight
  • Develop account-level and geographic engagement strategies, determining timing, messaging approach, and escalation paths
  • Decide whether prospective accounts are qualified for sales engagement and exercise authority to advance, defer, or mark opportunities as unqualified
  • Select which qualified opportunities are scheduled for meetings and routed to Account Executives based on readiness, fit, and strategic priority
  • Execute outbound engagement strategies in support of territory-level pipeline objectives, completing approximately 300 cold engagement attempts per week
  • Continuously assess and refine territory focus and engagement approaches to improve pipeline quality, revenue efficiency, and overall territory outcomes
About You
  • Interested in building a long-term career in sales, revenue operations, or go-to-market strategy within a SaaS environment
  • Demonstrated ability to exercise judgment, prioritize effectively, and manage work independently in a remote setting
  • Highly coachable and adaptable in a fast-moving, evolving business
  • Comfortable working with data, systems, and technology; experience with Salesforce or similar CRM tools is a plus
  • Motivated by outperforming outcomes, demonstrating excellence, and high accountability!
Benefits & Perks
  • Medical coverage for employees and dependents (80-90% covered by employer)
  • Employer HSA contribution with HDHP
  • 401(k) match up to 3.5% 
  • Dependent Care Flexible Spending Account (FSA)
  • Dental & Vision coverage available 
  • Basic Life and AD&D Insurance
  • Short and Long Term Disability
  • Flexible Time Off & 12 Paid Annual Holidays
  • Paid Parental Leave
  • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
  • $250 Annual Stipend for Learning and Development
$45,000 - $45,000 a year
On target earnings (including base and performance incentive): $55,000 - $65,000
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic's operations while strengthening client relationships.
 
Our recruiting process is rooted in "Who: The A Method of Hiring" and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
 
Please, no external recruiters-candidate profiles submitted from external recruiting agencies will not be considered.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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