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Dental Software Customer Success Jobs (NOW HIRING)

iDentalSoft

Software Customer Support

Milpitas, CA · On-site

$70 - $100/hr

Customer Success & Operations The role: What you will do This is a comprehensive, client-facing ... Perform comprehensive dental billing services, including submitting claims (837D/EDI) to US ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ... Work with the Development team to drive the vision and development of software products and the ...

Ryan, LLC

Customer Success Manager

... Success Manager to own the full customer lifecycle ... for Ryan software customers, from post-sale transition and product adoption through value ...

MAM Software

Customer Success Manager

Blue Bell, PA · On-site

... software, services and support to deliver fully integrated trading and business management ... The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes ...

Ryan, LLC

Customer Success Manager

... Success Manager to own the full customer lifecycle ... for Ryan software customers, from post-sale transition and product adoption through value ...

Menlo

Customer Success

San Francisco, CA · Remote

Our mission is to make humanoid labor economically viable, turning software into physical labor at ... The Role We are looking for a Customer Success Manager to own how the world adopts, loves, and ...

Tufin

Customer Success Manager - US

Experience managing enterprise SaaS or enterprise software customers. * Strong executive ... Success Measures * Successful execution of customer Success Plans and adoption plans with an eye on ...

Monaire

Customer Success Manager

Somerville, MA · On-site

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that ... Health, dental, and vision insurance * Flexible paid time off (PTO) * Opportunity to influence ...

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Experience managing enterprise SaaS or enterprise software customers. * Strong executive ... Success Measures * Successful execution of customer Success Plans and adoption plans with an eye on ...

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Dental Software Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do dental software customer success jobs pay per year?

As of Aug 22, 2026, the average yearly pay for dental software customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a dental software customer success professional?

A Dental Software Customer Success professional is responsible for helping dental practices effectively use their software solutions. They work closely with clients to ensure they are satisfied, troubleshoot issues, provide training, and help optimize the software’s benefits. Their goal is to maximize customer retention and ensure practices get the most value from their technology. They often serve as a bridge between the customer and the software provider, relaying feedback and supporting smooth onboarding and usage.

What are the key skills and qualifications needed to thrive as a dental software customer success professional?

To thrive as a Dental Software Customer Success professional, you need a solid understanding of dental practice workflows, strong problem-solving abilities, and experience with customer relationship management, typically supported by a background in dental technology or customer service. Familiarity with dental practice management software, CRM platforms, and ticketing systems is commonly required. Excellent communication, patience, and the ability to educate and empathize with users are standout soft skills in this role. These capabilities are crucial for ensuring clients maximize software value, achieve satisfaction, and remain loyal to the product.

What are some common challenges faced by dental software customer success professionals, and how can they address them?

Dental Software Customer Success professionals often encounter challenges such as helping clients adapt to new technologies, handling technical troubleshooting, and bridging communication between dental practices and the software development team. Successfully addressing these issues requires strong problem-solving skills, patience, and the ability to simplify complex concepts for non-technical users. Building trust with clients and collaborating closely with internal teams are essential for ensuring smooth software onboarding and ongoing satisfaction.

What is the difference between Dental Software Customer Success vs Dental Software Support Specialist?

AspectDental Software Customer SuccessDental Software Support Specialist
Primary FocusBuilding long-term client relationships, onboarding, and ensuring product adoptionTroubleshooting technical issues, resolving user problems, and providing technical support
Required SkillsCommunication, relationship management, product trainingTechnical knowledge, problem-solving, software troubleshooting
Work EnvironmentCustomer-facing, proactive engagement with clientsHelp desk or support center, reactive problem resolution
CertificationsOften requires knowledge of dental software and customer service certificationsTechnical certifications related to software or IT support

While both roles involve working with dental software, Dental Software Customer Success focuses on client retention, onboarding, and ensuring users derive value from the product. In contrast, Dental Software Support Specialists primarily handle technical issues and troubleshooting. Both roles are essential for a successful dental software company but serve different functions in the customer journey.

More about Dental Software Customer Success jobs

What cities are hiring for Dental Software Customer Success jobs?

Cities with the most Dental Software Customer Success job openings:

What states have the most Dental Software Customer Success jobs?

States with the most job openings for Dental Software Customer Success jobs include:

What job categories do people searching Dental Software Customer Success jobs look for?

The top searched job categories for Dental Software Customer Success jobs are:

Dental Software Customer Success jobs near you
Infographic showing various Dental Software Customer Success job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Software Customer Support

iDentalSoft

Milpitas, CA • On-site

$70 - $100/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Department: Customer Success & Operations

The role: What you will do

This is a comprehensive, client-facing role combining technical support, client education, and critical revenue cycle management for US dental practices utilizing the iDentalSoft platform.

Key Responsibilities Include:

Client support & training: Serve as the primary point of contact via phone and email to resolve inquiries from dentists and office staff regarding iDentalSoft software usage. Conduct remote training sessions on platform features, including Smart Scheduling and Intuitive Charting.

Revenue Cycle Management (RCM) & Billing: Perform comprehensive dental billing services, including submitting claims (837D/EDI) to US insurance companies. Follow up with carriers and manage customer accounts on the iDentalPay payment gateway.

Technical and IT support: Provide Tier 1 IT Support for common hardware and software integration issues (e.g., installing software, drivers, and configuring devices like network printers and X-ray systems).

Required experience and skills

The ideal candidate possesses a versatile skill set and a high level of professionalism.

Software and Technology: Foundational knowledge of general office software, including the Microsoft Office suite.

Dental/Healthcare industry: Prior knowledge or experience within the US dental or healthcare/insurance industry is a strong advantage.

Technical aptitude: Experience in IT, Networking, Database (SQL), or operating system environments (Mac/Windows) is a significant plus.

Education: Bachelor’s or Associate’s degree in any field. Degrees in IT, Computer Science, or a related Technology field are highly preferred.

Why join iDentalSoft?

We believe in supporting our team the way we support our clients.

  • Compensation: Competitive salary structure with annual performance reviews and periodic bonuses.
  • Benefits: Comprehensive health, dental, and vision insurance options. Participation in 401(k) and other retirement plans.
  • Culture: A dynamic, performance-driven environment with creative freedom, regular team-building events, and supportive colleagues.
  • Growth: Continuous professional development and learning opportunities.
  • Paid Time Off: US holiday and 12 paid vacation/sick days (PTO) annually.
About iDentalSoft

iDentalSoft is the #1 cloud-based dental practice management solution. We build intelligent, 100% paperless software that streamlines front office, clinical, and billing workflows for modern dental practices. Our commitment is to empower dental professionals with HIPAA-compliant, enterprise-grade technology.

The iDentalSoft support team is a group of cloud-based experts who handle over 1,000 cases annually. They are dedicated to providing the latest software insights and expert support to the dental community.

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