Manager Of Customer Success Jobs in Rochester, NY

Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference!

At Uncommon Schools, enrollment is about building strong relationships with families and ensuring every student has access to an excellent education. The Associate Manager of Enrollment plays a key role in growing student enrollment across Rochester by connecting with families, community organizations, and local partners while supporting a seamless enrollment experience from first inquiry through registration. This role combines community engagement, data-informed decision-making, and project coordination to help meet regional enrollment goals. Working closely with the Rochester Enrollment team and school partners, the Associate Manager helps ensure prospective families receive timely, responsive support throughout the enrollment process.

Responsibilities

Community Outreach & Partnership Development

• Lead community outreach efforts, including canvassing, tabling, recruitment events, and other activities aligned to the regional enrollment strategy.
• Build and maintain relationships with community-based organizations, businesses, and local stakeholders to expand awareness of Uncommon Schools.
• Develop and maintain a network of community partners that supports student recruitment now and in future enrollment cycles.
• Represent Uncommon Schools at community events and serve as a knowledgeable resource for prospective families.

Family Engagement & Enrollment Conversion

• Plan and facilitate family information sessions, school tours, open houses, and other events for prospective families.
• Develop and implement follow-up plans that help families move from initial interest to application and enrollment.
• Communicate regularly with prospective families, answer questions, and help address barriers to enrollment.
• Monitor lead conversion metrics and recommend adjustments that strengthen recruitment and enrollment outcomes.

Enrollment Operations

• Support the execution of regional recruitment and enrollment plans using data to identify community and school needs.
• Manage prospective student applications, enrollment paperwork, and family communications throughout the enrollment process.
• Maintain accurate records and follow up with families to obtain missing documentation.
• Support annual lottery preparation, lottery execution, and ongoing waitlist management.
• Assist with additional enrollment projects and initiatives that support Rochester schools.

Data & Continuous Improvement

• Track outreach, recruitment, and enrollment performance using enrollment systems and reporting tools.
• Monitor key performance indicators and maintain accurate data entry.
• Analyze outreach and enrollment results to identify opportunities for improvement.
• Recommend adjustments to recruitment strategies and resource allocation based on data and outcomes.

Cross-Functional Collaboration

• Partner with school teams and regional colleagues to coordinate enrollment efforts.
• Collaborate with internal stakeholders to ensure prospective families receive a consistent experience throughout the enrollment process.
• Contribute to cross-functional projects that improve enrollment processes and family engagement.

Required Qualifications

• Bachelor's degree.
• 3-4 years of relevant experience in enrollment, admissions, family engagement, community outreach, customer service, recruitment, or a related field.
• Experience building relationships with families, community organizations, or external partners.
• Experience coordinating multiple projects and managing competing priorities.
• Ability to analyze data and use it to inform decisions and improve outcomes.
• Proficiency with Microsoft Excel and common productivity tools such as Outlook and Google Drive.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience working in K-12 education or a mission-driven organization.
• Experience using student enrollment or customer relationship management systems such as SchoolMint.
• Experience supporting recruitment, enrollment, admissions, or community engagement initiatives.

Physical Requirements

• Ability to stand or walk for extended periods during community outreach and events.
• Ability to set up materials and occasionally lift or carry items weighing up to 40 pounds.
• Ability to travel locally within the Rochester region for outreach activities, school visits, and community events.

Not sure you meet every qualification? We encourage you to apply-we're excited to learn what you bring.

Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. 

Compensation:  

The full compensation range for this role is $68,600-$80,600.

Typically, new hires who fully meet the qualifications and experience expectations for the role will start at or near $72,500.

Starting compensation below this reflects candidates with less experience or qualifications. Offers near the top end of the range are reserved for candidates who significantly exceed the qualifications, bringing extensive experience and specialized expertise beyond what is listed.

Compensation determinations consider relevant experience and tenure with Uncommon Schools. Additionally, because we value internal growth and tenure, current staff members are not subject to salary caps within this range.

Work Environment

Uncommon is an in-person organization, with a commitment of at least three days each week at our Rochester office with travel.

Benefits

• Regional staff will have the same holidays and sustainability days as school-based staff in their region, and flexible summer PTO
• Extensive, best-in-class training and development  
• Comprehensive health, dental, and vision insurance plans + pre-tax flexible spending (FSA), dependent care (DCFSA), and health saving accounts (HSA)
• Financial Planning
  • 403(b) retirement savings program + employer match
• Paid leave of absence options (parental, medical, disability, etc.)
• Mental health and counseling support + wellness benefits

*A detailed list of all benefits is located HERE. 

At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture.

As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email [email protected].