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Customer Success Manager Jobs in Rochester, NY (NOW HIRING)

Johnson Controls

Fire Sales Manager

Rochester, NY · On-site

Fire Sales Manager Johnson Controls, a global leader in thermal management, mission-critical ... Build, hire, develop, and align a strong team focused on customer success and growth. * Collaborate ...

Johnson Controls

Fire Sales Manager

Rochester, NY · On-site

$97K - $152K/yr

Fire Sales Manager Johnson Controls, a global leader in thermal management, mission-critical ... Build, hire, develop, and align a strong team focused on customer success and growth. * Collaborate ...

Johnson Controls

Fire Sales Manager

Rochester, NY · On-site

Fire Sales Manager Johnson Controls, a global leader in thermal management, mission-critical ... Build, hire, develop, and align a strong team focused on customer success and growth. * Collaborate ...

Nametag

Channel Account Manager

Rochester, NY

... solution engineers, customer success) and marketing, to support strategic goals and ensure ... Manage forecasts with partner teams ensuring health, accuracy and velocity. * Revenue and Outcomes ...

REXEL

Industrial Automation Sales Manager

Rochester, NY · On-site

$100K - $125K/yr

Lead customer success - Net Promoter Score tool management * Other duties as assigned Job Duties Disclaimer: The information contained in this is intended to describe the essential job functions ...

REXEL

Industrial Automation Sales Manager

Rochester, NY · On-site

$100K - $125K/yr

Lead customer success - Net Promoter Score tool management * Other duties as assigned Job Duties Disclaimer: The information contained in this is intended to describe the essential job functions ...

AeroSafe Global

CS Team Lead I

Rochester, NY · On-site

$21 - $24/hr

The CSR Team Lead oversees a dedicated team of customer success representatives who are ... Review and manage to daily, weekly, and monthly metrics. * Hold specific team members accountable ...

Kiongroup

Director Service Consulting

Henrietta, NY · Hybrid

$180K - $220K/yr

Lead a team focused on designing and costing service solutions to best fit customer success, including, but not limited to Resident Maintenance, Remote Support, Managed Services, Customer Operational ...

Kiongroup

Director Service Consulting

Henrietta, NY · Hybrid

$180K - $220K/yr

Lead a team focused on designing and costing service solutions to best fit customer success, including, but not limited to Resident Maintenance, Remote Support, Managed Services, Customer Operational ...

LandPro Equipment, LLC

Ag Customer Account Manager

Avon, NY · On-site

$65K - $150K/yr

A Day in the Life of an Agricultural Customer Account Manager As an Ag Customer Account Manager , most of your time is spent where it matters most-with customers. Your day may include visiting farms ...

Topline Heating & Air

Install Manager

Rochester, NY

$85K - $95K/yr

If you're passionate about delivering exceptional customer service, leading high-performing teams ... Proven success managing crews and job site execution * Strong knowledge of residential HVAC systems ...

Topline Heating and Air

Install Manager

Rochester, NY · On-site

$85K - $95K/yr

If you're passionate about delivering exceptional customer service, leading high-performing teams ... Proven success managing crews and job site execution * Strong knowledge of residential HVAC systems ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Rochester, NY

Customer Success Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do customer success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Rochester, NY?

The most popular types of Customer Success jobs in Rochester, NY are:

What job categories do people searching Customer Success Manager jobs in Rochester, NY look for?

The top searched job categories for Customer Success Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Success Manager jobs?

Cities near Rochester, NY with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.

Fire Sales Manager

Johnson Controls

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 412 frontline employees who took The Breakroom Quiz

137th of 544 rated manufacturers

Job description

Fire Sales Manager
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
You can also check us out here: https://youtu.be/pdZMNrDJviY
Role Overview
As Fire Sales Manager, you will lead bookings growth across your assigned district or branch territory by expanding existing customer relationships, winning new business, and growing recurring service bookings and revenues. You will partner closely with sales and delivery teams to strengthen installation and service performance across fire alarm, security, fire sprinkler, and fire suppression businesses while supporting organizational goals.
Key Responsibilities
  • Own sales plan achievement for the assigned geographic area and drive performance against bookings and revenue objectives.
  • Lead the day-to-day activities of a high-volume district or branch sales team to meet or exceed customer and sales goals.
  • Partner with Area Sales Managers to develop sales strategies, negotiate contracts, and implement pricing approaches that support new and existing business.
  • Review sales performance regularly and adjust coaching, coverage, and resource allocation to improve results.
  • Contribute to marketing, customer retention, advertising, pricing, and distribution strategies for the district or branch.
  • Lead sales activity across the assigned area for fire alarm, security, fire sprinkler, and fire suppression businesses.
  • Grow and retain recurring revenue and associated service revenues through hands-on coaching, mentoring, and training of sales teams.
  • Build, hire, develop, and align a strong team focused on customer success and growth.
  • Collaborate with area and national sales leaders to share best practices and support national account growth.
  • Develop business plans that cover market coverage, staffing, strategic customer development, sales assignments, and industry relationships.
  • Direct sales forecasting and set performance standards in alignment with assigned objectives.
  • Conduct ride-along sessions with team members to coach, support key client meetings, and help strengthen selling, negotiating, and closing skills.
  • Ensure company policies and procedures are understood and followed consistently.

How You Will Do It
  • Own outcomes with accountability, safety, and integrity by setting clear expectations, tracking performance closely, and supporting disciplined execution in the field.
  • Stay close to the work and remove obstacles for customers through regular ride-alongs, customer meetings, and hands-on support for sales representatives.
  • Use candid feedback and continuous improvement to coach the team, refine sales strategies, and strengthen results over time.
  • Win as one team by partnering across sales, delivery, operations, and branch leadership to deliver a consistent customer experience.
  • Balance strategic planning with daily execution so the team can respond quickly to changing customer and market needs.
  • Build trust with internal and external stakeholders by communicating clearly, following through on commitments, and reinforcing customer-focused behaviors.
  • Use performance reviews, forecasting, and pipeline visibility to guide resource decisions and strengthen growth plans.

Qualifications
  • College degree in Business or equivalent experience.
  • Five or more years of experience in the Fire Safety industry.
  • Minimum of 5 years of sales experience, including 3 years of field sales management experience in a business-to-business environment, or successful management of another sales channel.
  • Demonstrated comfort managing a high-volume, transaction-based sales team.
  • Experience leading and working in teams, with strong project management skills and success selling at all customer levels.
  • Ability to create solutions that meet customer needs while supporting business objectives.
  • Business acumen and the ability to apply it in day-to-day sales leadership.
  • Excellent communication and team-building skills with a strong understanding of inter-departmental relations.
  • Proven time management skills, prioritization, and delivery against deadlines.
  • Experience managing a team through transition or significant organizational change.

Nice to Have
  • BA degree or marketing background.
  • Five or more years in a leadership role.

Why Join Us
We offer a competitive salary, paid vacation/holidays/sick time, with 15 days of vacation in your first year, and a comprehensive benefits package including 401K, medical, dental, and vision care available day one. You will also have access to extensive product and on-the-job/cross training opportunities, an encouraging and collaborative team environment, and dedication to safety through our Zero Harm policy.
If you are ready to lead with purpose and grow with a team committed to customer success, we encourage you to apply.
HIRING SALARY RANGE: $97,000 - $152,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers
#LI-JH1
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

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