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Customer Success Manager Jobs in Rochester, NY (NOW HIRING)

Hiremore

Project success manager

Rochester, NY · On-site

... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...

Hiremore

Project success manager

Rochester, NY · On-site

... hiring success. By combining a global network of sourcing professionals with our innovative ... Develops new products by identifying potential customer verticals, conducting market research ...

Webbing

CSM Team Lead

York, NY · On-site +1

Description The Webbing Customer Success Manager Team Lead is responsible for managing the post-sales customer relationship with Webbing's top accounts while leading and mentoring the NAM Customer ...

World Wide Technology

Software Specialist

Geneseo, NY · On-site

Be able to clearly communicate commercial and process-oriented information to Customer Success partners, account teams, and customer stakeholders. * Be organized and capable of managing multiple ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Rochester, NY

Customer Success Manager information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do customer success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Rochester, NY? The most popular types of Customer Success jobs in Rochester, NY are:
What job categories do people searching Customer Success Manager jobs in Rochester, NY look for? The top searched job categories for Customer Success Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Manager jobs? Cities near Rochester, NY with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.

Project success manager

Hiremore

Rochester, NY • On-site

Full-time

Re-posted 3 days ago

Job description

Company Description


HireMore is making sourcing and candidate engagement, the critical keys to hiring success. By combining a global network of sourcing professionals with our innovative technology platform, we produce the optimal peer-qualified, engaged candidate faster and at a lower cost.

Job Description

Accountabilities: Net Promoter Scores, Client Retention, Client Renewals

Experience: 5-7 years

Responsibilities: 
Develops new products by identifying potential customer verticals, conducting market research around those verticals, generating product requirements and then bringing those products to life.
You will have developed products in the past and be comfortable working across a company to ensure that your vision becomes a reality.
You have experience developing pricing and offer strategies including shaping the messaging around the products and consulting with the marketing team to ensure the most appropriate channels are used.  You want your products used by as many clients as possible and are relentless in your pursuit of this.
You will work with our clients and our internal teams to both implement your envisioned solution and to ensure that it solves their business needs.  As such you will be the main point of contact for our clients and will develop implementation strategies and approaches, tailoring our internal systems as required, to ensure we can repeatedly deliver excellence to our customers.  
You have a pro-active focus on delivering an outstanding customer experience and driving to achieve successful customer outcomes.  Setting and managing customer expectations based on current state of product offerings/services is part of what makes you tick.  You will also responsible for managing key accounts/customers.

Qualifications

Experience: 5-7 years

Additional Information

         Deep understanding of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability)clo

         Demonstrated knowledge of DevOps tool chains and processes (Git, Jenkins, Chef, Puppet, Ansible, Salt, and Cloudformation)

         Experience in designing HA, DR, Backup and retention architectures on cloud platforms

         Experience deploying Amazon Web Services (AWS)  and Google Cloud public cloud infrastructures and a deep understanding of existing AWS technologies including experience covering cloud security, network, cloud integration, active directory, SSO, compute, storage, database, monitoring, cloud tools, and other AWS services

         Experience with SaaS and PaaS platforms (ServiceNow, SalesForce, etc.)

         Experience with one or more programming languages (Ruby, Python, Perl, Javascript, Golang)

         Experience in the design, development, and deployment of large heterogeneous distributed systems and environments

         Deep understanding of computer networking and networking support services, especially with virtual and cloud environments

         Ability to work effectively in a team environment and lead cross-functional teams.

         Advanced knowledge of security trends and best practices.

         Excellent oral and written communication skills, with the ability to communicate complex technical issues to non-technical users.

         Demonstrated experience with Agile development methodologies is preferred.

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