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Saas Customer Success Manager Jobs in Rome, NY (NOW HIRING)

Uncountable

Scientific Implementation Manager

Cleveland, NY · On-site

$80K - $120K/yr

The Role This is not a typical customer success role. As a Scientific Implementation Manager, you are the person who bridges the gap between a scientist's world and Uncountable's platform - and that ...

Saab

Manager, Customer Service

East Syracuse, NY · On-site

$132K - $171K/yr

Success in this role requires strong leadership capabilities, expertise in customer service operations, people management experience, and a continuous improvement mindset. Responsibilities specific ...

Ryder

Customer Logistics Manager

East Syracuse, NY · On-site

The Customer Logistics Manager will oversee the day-to-day operations within an assigned function ... Your Voice. Your Success. The Future We Build Together. Compensation Information

Penske

Branch Rental Manager

Liverpool, NY · On-site

$53K - $70K/yr

A Branch Rental Manager has responsibility in sales or operations, provide front line contact with ... customer success. Visit Go Penske to learn more. Qualifications: At least 3 years of customer ...

Penske

Branch Rental Manager

Liverpool, NY · On-site

$53K - $70K/yr

A Branch Rental Manager has responsibility in sales or operations, provide front line contact with ... customer success. Visit Go Penske to learn more. Qualifications: At least 3 years of customer ...

Penske

Branch Rental Manager

Liverpool, NY · On-site

$53K - $70K/yr

A Branch Rental Manager has responsibility in sales or operations, provide front line contact with ... customer success. Visit Go Penske to learn more.

Novanta

Customer Care Supervisor

North Syracuse, NY

$55K - $82K/yr

... management, accountability, engagement, and continuous learning. * Customer Focus & Service Excellence: Demonstrated success delivering exceptional customer experiences, building trusted customer ...

Novanta, Inc.

Customer Care Supervisor

North Syracuse, NY · On-site

$55K - $82K/yr

... management, accountability, engagement, and continuous learning. * Customer Focus & Service Excellence: Demonstrated success delivering exceptional customer experiences, building trusted customer ...

INFICON

SIOP Manager

East Syracuse, NY · On-site

$100K - $140K/yr

... customer success. Key Responsibilities: * Own the ISS Division's end-to-end SIOP strategy and ... Improve forecast performance through ongoing management of forecast accuracy, bias, demand ...

INFICON

SIOP Manager

East Syracuse, NY

$100K - $140K/yr

... customer success. Key Responsibilities: * Own the ISS Division's end-to-end SIOP strategy and ... Improve forecast performance through ongoing management of forecast accuracy, bias, demand ...

INFICON

SIOP Manager

East Syracuse, NY · On-site

... customer success. Key Responsibilities: * Own the ISS Division's end-to-end SIOP strategy and ... Improve forecast performance through ongoing management of forecast accuracy, bias, demand ...

Stardog

Solutions Architect AFRL - Rome, NY

Rome, NY · On-site

$125 - $135/hr

Collaborate with cross-functional teams including software engineers, sales engineers, analysts, support engineers, project managers and customer success managers to ensure alignment on project goals ...

Stardog

Solutions Architect AFRL - Rome, NY

Rome, NY · On-site +1

Collaborate with cross-functional teams including software engineers, sales engineers, analysts, support engineers, project managers and customer success managers to ensure alignment on project goals ...

Stardog

Solutions Architect AFRL - Rome, NY

Rome, NY · On-site

Collaborate with cross-functional teams including software engineers, sales engineers, analysts, support engineers, project managers and customer success managers to ensure alignment on project goals ...

Saab

Contracts Manager

Holland Patent, NY · On-site

$101K - $132K/yr

S. Government customers. The ideal candidate will possess strong leadership and communication ... Experience with Software as a Service (SaaS). * Experience with cybersecurity and information ...

Saab

Contracts Manager

Oriskany, NY · On-site

$101K - $132K/yr

S. Government customers. The ideal candidate will possess strong leadership and communication ... Experience with Software as a Service (SaaS). * Experience with cybersecurity and information ...

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$30.8K

$78.6K

$132.6K

How much do saas customer success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for saas customer success manager in Rome, NY is $78,646.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $93,700.00 per year, depending on experience, location, and employer.

What does a SaaS Customer Success Manager do?

A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.

What are the key skills and qualifications needed to thrive as a SaaS Customer Success Manager?

To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.

What are the typical daily responsibilities of a SaaS Customer Success Manager?

A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.

What job categories do people searching Saas Customer Success Manager jobs in Rome, NY look for?

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Saas Customer Success Manager jobs near you
Infographic showing various Saas Customer Success Manager job openings in Rome, NY as of June 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 65% Physical, 5% Hybrid, and 30% Remote job distribution, with an average salary of $78,646 per year, or $37.8 per hour.

Scientific Implementation Manager

Uncountable

Cleveland, NY • On-site

$80K - $120K/yr

Full-time

Medical, Dental, Retirement

Re-posted 19 days ago

Job description

Thank you for your interest in Uncountable Implementations!
About Uncountable
Science moves slowly - not because researchers aren't brilliant, but because their tools haven't kept up. Uncountable is changing that. We build a unified R&D platform used by the world's leading chemists, material scientists, and biologists to dramatically accelerate how new products are discovered, developed, and brought to market.
Founded by engineers from MIT and Stanford, and trusted by enterprise R&D organizations across chemicals, pharmaceuticals, advanced materials, and food & beverage, Uncountable is on a mission to accelerate industrial R&D by an order of magnitude. We're a high-impact team that moves fast and gives people real ownership from day one.
The Role
This is not a typical customer success role. As a Scientific Implementation Manager, you are the person who bridges the gap between a scientist's world and Uncountable's platform - and that requires something most software companies can't offer: someone who genuinely understands both.
You'll work directly with R&D leaders, bench scientists, and technical teams at some of the world's most innovative industrial companies, helping them translate years of experimental knowledge into a structured, powerful data environment. You'll configure the platform to reflect how their science actually works, identify where their data lives and how to bring it together, and guide them through a transformation in how they manage and leverage their R&D.
At the same time, you'll be a critical voice internally - your customer-facing experience will directly shape product development, ensuring we keep building the most useful R&D platform in the industry.
This is a fast-paced, project-driven role that sits at the intersection of science, business, and software. If you want to use your scientific background to do something genuinely impactful beyond the bench, this is it.
What You'll Do
Lead Scientific Implementations
  • Serve as the primary scientific point of contact for new customers through the full onboarding journey
  • Translate a customer's experimental workflows, data structures, and scientific domain into a tailored Uncountable configuration
  • Restructure and contextualize customer data so it becomes immediately useful, searchable, and actionable in the platform

Drive Customer Engagement
  • Lead discovery calls, demos, and working sessions with R&D managers, scientists, and technical stakeholders
  • Build trusted relationships by demonstrating genuine scientific fluency - you'll earn credibility because you understand their work, not just their software
  • Set project timelines, manage implementation milestones, and ensure customers hit their go-live goals

Design and Configure Complex Scientific Workflows
  • Architect end-to-end platform configurations that faithfully capture a customer's experimental paradigm - from how they define formulations and design experiments, to how they record measurements and track results
  • Map intricate scientific data structures (multi-variable formulations, hierarchical sample relationships, linked test methods) onto Uncountable's data model, making principled decisions about how best to represent each customer's science
  • Work through ambiguous, edge-case data environments - customers with years of legacy spreadsheets, idiosyncratic naming conventions, and non-standard workflows - and design configurations that are both scientifically accurate and practically usable
  • Iterate on platform configurations in close collaboration with customers, running working sessions where you test, refine, and validate that the system reflects how their team actually thinks about their research
  • Develop and document reusable configuration patterns across domains (coatings, polymers, pharmaceuticals, food science, etc.) that can accelerate future implementations and inform product development

Shape the Product
  • Act as the voice of the customer internally, surfacing patterns and gaps you see across implementations
  • Collaborate directly with engineering and product to advocate for features that meet the real needs of R&D teams - your field experience will influence what we build next

Your First 90 Days
Month 1: Develop deep fluency in Uncountable's platform and learn how we implement it. Take ownership of configuring experimental data for onboarded customers, working alongside the customer success and sales teams to faithfully capture end-user workflows.
Month 2: Begin leading your own customer meetings and demos. Run scientific due diligence sessions with new accounts, gather data requirements, and iterate on platform configurations with live customers.
Month 3: Own the end-to-end implementation process for a new customer. Lead demos, set timelines, run alignment meetings, and advocate internally for any product development needed to deliver an exceptional outcome.
Requirements
  • Scientific depth: A meaningful background in chemistry, materials science, biology, chemical engineering, or a closely related field - you should be comfortable discussing experimental design, data types, and R&D workflows with PhD-level researchers
  • Communication: Exceptional ability to explain complex ideas clearly to a wide range of audiences - from bench scientists to R&D directors to business leaders
  • Empathy and adaptability: The ability to understand not just what a scientist is saying, but what they actually need - and to navigate different organizational cultures and working styles
  • Software fluency: Hands-on comfort working with scientific or technical software - whether that's an ELN, LIMS, instrument control software, data analysis tools (e.g., MATLAB, JMP, or similar), or scripting for data processing. You don't need to be a software engineer, but you should be someone who figures out new tools quickly and isn't intimidated by data-heavy environments
  • Project orientation: Comfort managing multiple workstreams simultaneously and driving projects to completion in a fast-paced environment
  • Genuine curiosity about software, data, and how technology can transform R&D

Preferred Qualifications
  • M.S. or higher in chemistry, materials science, chemical engineering, biology, or a closely related field, plus 2-3 years of post-degree work experience in research, industry, or a technical customer-facing role
  • Hands-on lab experience - time spent running experiments gives you instant credibility with our customers
  • Experience in a customer-facing, consulting, or technical role where you had to explain complex scientific concepts to varied audiences
  • Familiarity with data management concepts: spreadsheets, databases, ELNs, or LIMS
  • Exposure to multiple scientific domains (e.g., organic chemistry and polymer science, or biotech and formulation)

Why This Role
  • Rare career path: This role is designed for scientists who want to apply their expertise in a high-growth technology environment - without leaving science behind. The breadth of domains you'll encounter (coatings, pharma, food science, advanced materials, and more) is unlike anything you'd get in a lab
  • Direct impact: Your work directly accelerates R&D at organizations developing next-generation products - from sustainable materials to pediatric cancer treatments
  • Customer relationships that matter: You'll build real partnerships with brilliant scientists and R&D leaders, not just manage tickets
  • Internal influence: At our scale, your field experience carries weight in product decisions. You'll see your feedback become features
  • Fast-paced growth: You'll gain fluency across scientific domains, enterprise software, business development, and project management faster than almost any other role

Benefits
  • Competitive base salary with performance bonus and meaningful equity
  • Health and dental insurance
  • 401(k) with employer contribution (US locations)
  • Direct mentorship and rapid career development on a small, high-caliber team

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