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Remote Customer Success Jobs in Rome, NY (NOW HIRING)

JETNET LLC

Director of Account Management

Utica, NY · On-site +1

$135K/yr

Build and operationalize scalable onboarding and customer success programs * Develop proactive ... Remote Work Flexibility: Enjoy a balanced work-life arrangement with remote flexibility, empowering ...

PAR Technology

Sales Account Manager

New Hartford, NY · On-site +1

Remote (U.S.-based) Reports To: Sr. Director, Sales Account Management What We're Looking For: * 3 ... Work cross-functionally with Customer Success, Product, and Finance to create exceptional customer ...

NBT Bank

Contact Center Agent III

Oneida, NY · Remote

$22.61 - $30.15/hr

... include remote access tools. Analyze customer requests and customer behavior for risk, makes ... Community Involvement NBT believes community involvement fosters our success and the success of ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Rome, NY

Remote Customer Success information

See Rome, NY salary details

$30.8K

$78.6K

$132.6K

How much do remote customer success jobs pay per year?

As of Jul 24, 2026, the average yearly pay for remote customer success in Rome, NY is $78,646.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Rome, NY? The most popular types of Customer Success jobs in Rome, NY are:
What are popular job titles related to Remote Customer Success jobs in Rome, NY? For Remote Customer Success jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Rome, NY look for? The top searched job categories for Remote Customer Success jobs in Rome, NY are:
What cities near Rome, NY are hiring for Remote Customer Success jobs? Cities near Rome, NY with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rome, NY as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $78,646 per year, or $37.8 per hour.
Director of Account Management

Director of Account Management

JETNET LLC

Utica, NY • On-site, Remote

$135K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

"As JETNET continues to grow, delivering an exceptional customer experience is more important than ever. This role is pivotal to strengthening retention, driving customer value, and creating scalable programs that help our customers succeed across every stage of their journey with us." ~ Devin Golden, Chief Revenue Officer

JETNET is seeking a strategic and customer-focused Director, Account Management to lead and evolve our post-sale revenue strategy across JETNET, WINGX, ADSBx, and JetTrack. This newly created leadership role will play a critical part in strengthening customer retention, accelerating onboarding success, expanding cross-sell opportunities, and building scalable customer engagement programs.

Reporting directly to the Chief Revenue Officer, you’ll partner closely with leadership across revenue, product, data, and operations teams to create a best-in-class customer success infrastructure that drives measurable business impact. This is an exciting opportunity for a proven leader who thrives at the intersection of strategy, operational execution, and customer relationship management.

Key Responsibilities:

  • Lead and improve customer retention and renewal performance across all business units
  • Build and operationalize scalable onboarding and customer success programs
  • Develop proactive customer health monitoring and at-risk intervention strategies
  • Serve as a senior escalation point for key customer accounts and renewal challenges
  • Design and execute cross-sell initiatives for WINGX and ADSBx aligned with company growth objectives
  • Establish standardized account management playbooks, processes, and operating cadences
  • Partner with Revenue Operations to enhance reporting, forecasting, and customer analytics
  • Develop customer education programs including webinars, training resources, and self-service tools
  • Drive improvements in customer adoption, engagement, and time-to-value metrics
  • Collaborate cross-functionally with product, revenue, and business unit leaders to improve customer experience and long-term value realization

What We’re Looking For:

  • 7+ years of experience in account management, customer success, or post-sale revenue leadership roles
  • Minimum 3 years of leadership experience managing teams or strategic customer programs
  • Proven success improving customer retention through scalable operational initiatives
  • Experience working across multiple product lines or business units preferred
  • Strong background in B2B SaaS, data, information services, or subscription-based businesses
  • Exceptional communication and executive-level customer relationship skills
  • Strong analytical mindset with the ability to use data to drive strategic decisions
  • Experience building customer success infrastructure, onboarding programs, and engagement frameworks
  • Collaborative leadership style with the ability to influence cross-functional stakeholders
  • Curiosity and enthusiasm for the business aviation industry

Location:

Open to applicants in the United States with current legal authorization to work without sponsorship. Upstate NY preferred.

Salary:

$135,000 + incentive

Why Join Us?

At JETNET, you’ll be part of an innovative company that stands at the forefront of aviation data solutions with a sterling reputation in the industry.

Benefits That Support Your Well-Being:

  • Remote Work Flexibility: Enjoy a balanced work-life arrangement with remote flexibility, empowering you to deliver your best work from home.
  • Comprehensive Paid Time Off: We understand the value of rest and recharge, so we offer competitive PTO to support a healthy work-life balance.
  • Comprehensive Benefits Coverage: With health, dental, and vision benefits, we prioritize your well-being so you can focus on making an impact.

Ready to take flight with us? Apply today and become a part of the JETNET Team!

Apply