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Customer Success Manager Jobs in Rome, NY (NOW HIRING)

Uncountable

Scientific Implementation Manager

Cleveland, NY · On-site

$80K - $120K/yr

The Role This is not a typical customer success role. As a Scientific Implementation Manager, you are the person who bridges the gap between a scientist's world and Uncountable's platform - and that ...

Saab

Manager, Customer Service

East Syracuse, NY · On-site

$132K - $171K/yr

Success in this role requires strong leadership capabilities, expertise in customer service operations, people management experience, and a continuous improvement mindset. Responsibilities specific ...

Ryder

Customer Logistics Manager

East Syracuse, NY · On-site

The Customer Logistics Manager will oversee the day-to-day operations within an assigned function ... Your Voice. Your Success. The Future We Build Together. Compensation Information

Penske

Branch Rental Manager

Liverpool, NY · On-site

$53K - $70K/yr

A Branch Rental Manager has responsibility in sales or operations, provide front line contact with ... customer success. Visit Go Penske to learn more. Qualifications: At least 3 years of customer ...

Penske

Branch Rental Manager

Liverpool, NY · On-site

$53K - $70K/yr

A Branch Rental Manager has responsibility in sales or operations, provide front line contact with ... customer success. Visit Go Penske to learn more. Qualifications: At least 3 years of customer ...

Penske

Branch Rental Manager

Liverpool, NY · On-site

$53K - $70K/yr

A Branch Rental Manager has responsibility in sales or operations, provide front line contact with ... customer success. Visit Go Penske to learn more.

Novanta

Customer Care Supervisor

North Syracuse, NY

$55K - $82K/yr

... management, accountability, engagement, and continuous learning. * Customer Focus & Service Excellence: Demonstrated success delivering exceptional customer experiences, building trusted customer ...

Novanta, Inc.

Customer Care Supervisor

North Syracuse, NY · On-site

$55K - $82K/yr

... management, accountability, engagement, and continuous learning. * Customer Focus & Service Excellence: Demonstrated success delivering exceptional customer experiences, building trusted customer ...

INFICON

SIOP Manager

East Syracuse, NY

$100K - $140K/yr

... customer success. Key Responsibilities: * Own the ISS Division's end-to-end SIOP strategy and ... Improve forecast performance through ongoing management of forecast accuracy, bias, demand ...

INFICON

SIOP Manager

East Syracuse, NY · On-site

$100K - $140K/yr

... customer success. Key Responsibilities: * Own the ISS Division's end-to-end SIOP strategy and ... Improve forecast performance through ongoing management of forecast accuracy, bias, demand ...

INFICON

SIOP Manager

East Syracuse, NY · On-site

... customer success. Key Responsibilities: * Own the ISS Division's end-to-end SIOP strategy and ... Improve forecast performance through ongoing management of forecast accuracy, bias, demand ...

Stardog

Solutions Architect AFRL - Rome, NY

Rome, NY · On-site

$125 - $135/hr

Collaborate with cross-functional teams including software engineers, sales engineers, analysts, support engineers, project managers and customer success managers to ensure alignment on project goals ...

Stardog

Solutions Architect AFRL - Rome, NY

Rome, NY · On-site +1

Collaborate with cross-functional teams including software engineers, sales engineers, analysts, support engineers, project managers and customer success managers to ensure alignment on project goals ...

Stardog

Solutions Architect AFRL - Rome, NY

Rome, NY · On-site

Collaborate with cross-functional teams including software engineers, sales engineers, analysts, support engineers, project managers and customer success managers to ensure alignment on project goals ...

INFICON

Supply Chain Analytics Manager

East Syracuse, NY · On-site

$90K - $130K/yr

... and customer success. Key Responsibilities: * Lead the ISS Division's end-to-end supply chain ... Build and manage data pipelines and reporting structures from SAP (MM, PP, SD, WM) and related ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Rome, NY

Customer Success Manager information

See Rome, NY salary details

$30.8K

$78.6K

$132.6K

How much do customer success manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer success manager in Rome, NY is $78,646.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $93,700.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

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Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Rome, NY as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $78,646 per year, or $37.8 per hour.

Scientific Implementation Manager

Uncountable

Cleveland, NY • On-site

$80K - $120K/yr

Full-time

Medical, Dental, Retirement

Re-posted 18 days ago

Job description

Thank you for your interest in Uncountable Implementations!
About Uncountable
Science moves slowly - not because researchers aren't brilliant, but because their tools haven't kept up. Uncountable is changing that. We build a unified R&D platform used by the world's leading chemists, material scientists, and biologists to dramatically accelerate how new products are discovered, developed, and brought to market.
Founded by engineers from MIT and Stanford, and trusted by enterprise R&D organizations across chemicals, pharmaceuticals, advanced materials, and food & beverage, Uncountable is on a mission to accelerate industrial R&D by an order of magnitude. We're a high-impact team that moves fast and gives people real ownership from day one.
The Role
This is not a typical customer success role. As a Scientific Implementation Manager, you are the person who bridges the gap between a scientist's world and Uncountable's platform - and that requires something most software companies can't offer: someone who genuinely understands both.
You'll work directly with R&D leaders, bench scientists, and technical teams at some of the world's most innovative industrial companies, helping them translate years of experimental knowledge into a structured, powerful data environment. You'll configure the platform to reflect how their science actually works, identify where their data lives and how to bring it together, and guide them through a transformation in how they manage and leverage their R&D.
At the same time, you'll be a critical voice internally - your customer-facing experience will directly shape product development, ensuring we keep building the most useful R&D platform in the industry.
This is a fast-paced, project-driven role that sits at the intersection of science, business, and software. If you want to use your scientific background to do something genuinely impactful beyond the bench, this is it.
What You'll Do
Lead Scientific Implementations
  • Serve as the primary scientific point of contact for new customers through the full onboarding journey
  • Translate a customer's experimental workflows, data structures, and scientific domain into a tailored Uncountable configuration
  • Restructure and contextualize customer data so it becomes immediately useful, searchable, and actionable in the platform

Drive Customer Engagement
  • Lead discovery calls, demos, and working sessions with R&D managers, scientists, and technical stakeholders
  • Build trusted relationships by demonstrating genuine scientific fluency - you'll earn credibility because you understand their work, not just their software
  • Set project timelines, manage implementation milestones, and ensure customers hit their go-live goals

Design and Configure Complex Scientific Workflows
  • Architect end-to-end platform configurations that faithfully capture a customer's experimental paradigm - from how they define formulations and design experiments, to how they record measurements and track results
  • Map intricate scientific data structures (multi-variable formulations, hierarchical sample relationships, linked test methods) onto Uncountable's data model, making principled decisions about how best to represent each customer's science
  • Work through ambiguous, edge-case data environments - customers with years of legacy spreadsheets, idiosyncratic naming conventions, and non-standard workflows - and design configurations that are both scientifically accurate and practically usable
  • Iterate on platform configurations in close collaboration with customers, running working sessions where you test, refine, and validate that the system reflects how their team actually thinks about their research
  • Develop and document reusable configuration patterns across domains (coatings, polymers, pharmaceuticals, food science, etc.) that can accelerate future implementations and inform product development

Shape the Product
  • Act as the voice of the customer internally, surfacing patterns and gaps you see across implementations
  • Collaborate directly with engineering and product to advocate for features that meet the real needs of R&D teams - your field experience will influence what we build next

Your First 90 Days
Month 1: Develop deep fluency in Uncountable's platform and learn how we implement it. Take ownership of configuring experimental data for onboarded customers, working alongside the customer success and sales teams to faithfully capture end-user workflows.
Month 2: Begin leading your own customer meetings and demos. Run scientific due diligence sessions with new accounts, gather data requirements, and iterate on platform configurations with live customers.
Month 3: Own the end-to-end implementation process for a new customer. Lead demos, set timelines, run alignment meetings, and advocate internally for any product development needed to deliver an exceptional outcome.
Requirements
  • Scientific depth: A meaningful background in chemistry, materials science, biology, chemical engineering, or a closely related field - you should be comfortable discussing experimental design, data types, and R&D workflows with PhD-level researchers
  • Communication: Exceptional ability to explain complex ideas clearly to a wide range of audiences - from bench scientists to R&D directors to business leaders
  • Empathy and adaptability: The ability to understand not just what a scientist is saying, but what they actually need - and to navigate different organizational cultures and working styles
  • Software fluency: Hands-on comfort working with scientific or technical software - whether that's an ELN, LIMS, instrument control software, data analysis tools (e.g., MATLAB, JMP, or similar), or scripting for data processing. You don't need to be a software engineer, but you should be someone who figures out new tools quickly and isn't intimidated by data-heavy environments
  • Project orientation: Comfort managing multiple workstreams simultaneously and driving projects to completion in a fast-paced environment
  • Genuine curiosity about software, data, and how technology can transform R&D

Preferred Qualifications
  • M.S. or higher in chemistry, materials science, chemical engineering, biology, or a closely related field, plus 2-3 years of post-degree work experience in research, industry, or a technical customer-facing role
  • Hands-on lab experience - time spent running experiments gives you instant credibility with our customers
  • Experience in a customer-facing, consulting, or technical role where you had to explain complex scientific concepts to varied audiences
  • Familiarity with data management concepts: spreadsheets, databases, ELNs, or LIMS
  • Exposure to multiple scientific domains (e.g., organic chemistry and polymer science, or biotech and formulation)

Why This Role
  • Rare career path: This role is designed for scientists who want to apply their expertise in a high-growth technology environment - without leaving science behind. The breadth of domains you'll encounter (coatings, pharma, food science, advanced materials, and more) is unlike anything you'd get in a lab
  • Direct impact: Your work directly accelerates R&D at organizations developing next-generation products - from sustainable materials to pediatric cancer treatments
  • Customer relationships that matter: You'll build real partnerships with brilliant scientists and R&D leaders, not just manage tickets
  • Internal influence: At our scale, your field experience carries weight in product decisions. You'll see your feedback become features
  • Fast-paced growth: You'll gain fluency across scientific domains, enterprise software, business development, and project management faster than almost any other role

Benefits
  • Competitive base salary with performance bonus and meaningful equity
  • Health and dental insurance
  • 401(k) with employer contribution (US locations)
  • Direct mentorship and rapid career development on a small, high-caliber team

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