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Customer Success Manager Jobs in Rome, NY (NOW HIRING)

JETNET LLC

Director of Account Management

Utica, NY · On-site +1

$135K/yr

... Management to lead and evolve our post-sale revenue strategy across JETNET, WINGX, ADSBx, and ... Build and operationalize scalable onboarding and customer success programs * Develop proactive ...

Uncountable

Scientific Implementation Manager

Cleveland, NY · On-site

$80K - $120K/yr

The Role This is not a typical customer success role. As a Scientific Implementation Manager, you are the person who bridges the gap between a scientist's world and Uncountable's platform - and that ...

Saab

Manager, Customer Service

East Syracuse, NY · On-site

$132K - $171K/yr

Success in this role requires strong leadership capabilities, expertise in customer service operations, people management experience, and a continuous improvement mindset. Responsibilities specific ...

INFICON

SIOP Manager

East Syracuse, NY

$100K - $140K/yr

... customer success. Key Responsibilities: * Own the ISS Division's end-to-end SIOP strategy and ... Improve forecast performance through ongoing management of forecast accuracy, bias, demand ...

INFICON

SIOP Manager

East Syracuse, NY · On-site

$100K - $140K/yr

... customer success. Key Responsibilities: * Own the ISS Division's end-to-end SIOP strategy and ... Improve forecast performance through ongoing management of forecast accuracy, bias, demand ...

INFICON

SIOP Manager

East Syracuse, NY · On-site

$100K - $140K/yr

... customer success. Key Responsibilities: * Own the ISS Division's end-to-end SIOP strategy and ... Improve forecast performance through ongoing management of forecast accuracy, bias, demand ...

INFICON

Supply Chain Analytics Manager

East Syracuse, NY · On-site

$90K - $130K/yr

... and customer success. Key Responsibilities: * Lead the ISS Division's end-to-end supply chain ... Build and manage data pipelines and reporting structures from SAP (MM, PP, SD, WM) and related ...

INFICON

Supply Chain Analytics Manager

East Syracuse, NY · On-site

$90K - $130K/yr

... and customer success. Key Responsibilities: * Lead the ISS Division's end-to-end supply chain ... Build and manage data pipelines and reporting structures from SAP (MM, PP, SD, WM) and related ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Rome, NY

Customer Success Manager information

See Rome, NY salary details

$30.8K

$78.6K

$132.6K

How much do customer success manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer success manager in Rome, NY is $78,646.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $93,700.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Customer Success Manager can earn $10,000 or more per month, especially in high-growth industries or with significant experience and performance bonuses. Success in this role often depends on strong communication skills, industry knowledge, and the ability to manage client relationships effectively, rather than formal degrees.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a customer success manager?

A customer success manager (CSM) is responsible for building strong relationships with clients to ensure they are satisfied with a company's products or services. They onboard new customers, provide ongoing support, address issues, and help clients achieve their goals, often using customer relationship management (CRM) tools. CSMs aim to improve customer retention and promote product adoption through proactive communication and problem-solving.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and successful entrepreneurs. These positions often require advanced skills, extensive experience, or significant business ownership, and may involve demanding schedules or high responsibility levels.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay $500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. Certain sales roles, investment bankers, and technology executives with significant experience and responsibilities also reach this income level, often requiring advanced skills, extensive experience, and leadership responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Rome, NY? The most popular types of Customer Success jobs in Rome, NY are:
What job categories do people searching Customer Success Manager jobs in Rome, NY look for? The top searched job categories for Customer Success Manager jobs in Rome, NY are:
What cities near Rome, NY are hiring for Customer Success Manager jobs? Cities near Rome, NY with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Director of Account Management

Director of Account Management

JETNET LLC

Utica, NY • On-site, Remote

$135K/yr

Full-time

Medical, Dental, Vision, PTO

Posted yesterday

Job description

"As JETNET continues to grow, delivering an exceptional customer experience is more important than ever. This role is pivotal to strengthening retention, driving customer value, and creating scalable programs that help our customers succeed across every stage of their journey with us." ~ Devin Golden, Chief Revenue Officer

JETNET is seeking a strategic and customer-focused Director, Account Management to lead and evolve our post-sale revenue strategy across JETNET, WINGX, ADSBx, and JetTrack. This newly created leadership role will play a critical part in strengthening customer retention, accelerating onboarding success, expanding cross-sell opportunities, and building scalable customer engagement programs.

Reporting directly to the Chief Revenue Officer, you’ll partner closely with leadership across revenue, product, data, and operations teams to create a best-in-class customer success infrastructure that drives measurable business impact. This is an exciting opportunity for a proven leader who thrives at the intersection of strategy, operational execution, and customer relationship management.

Key Responsibilities:

  • Lead and improve customer retention and renewal performance across all business units
  • Build and operationalize scalable onboarding and customer success programs
  • Develop proactive customer health monitoring and at-risk intervention strategies
  • Serve as a senior escalation point for key customer accounts and renewal challenges
  • Design and execute cross-sell initiatives for WINGX and ADSBx aligned with company growth objectives
  • Establish standardized account management playbooks, processes, and operating cadences
  • Partner with Revenue Operations to enhance reporting, forecasting, and customer analytics
  • Develop customer education programs including webinars, training resources, and self-service tools
  • Drive improvements in customer adoption, engagement, and time-to-value metrics
  • Collaborate cross-functionally with product, revenue, and business unit leaders to improve customer experience and long-term value realization

What We’re Looking For:

  • 7+ years of experience in account management, customer success, or post-sale revenue leadership roles
  • Minimum 3 years of leadership experience managing teams or strategic customer programs
  • Proven success improving customer retention through scalable operational initiatives
  • Experience working across multiple product lines or business units preferred
  • Strong background in B2B SaaS, data, information services, or subscription-based businesses
  • Exceptional communication and executive-level customer relationship skills
  • Strong analytical mindset with the ability to use data to drive strategic decisions
  • Experience building customer success infrastructure, onboarding programs, and engagement frameworks
  • Collaborative leadership style with the ability to influence cross-functional stakeholders
  • Curiosity and enthusiasm for the business aviation industry

Location:

Open to applicants in the United States with current legal authorization to work without sponsorship. Upstate NY preferred.

Salary:

$135,000 + incentive

Why Join Us?

At JETNET, you’ll be part of an innovative company that stands at the forefront of aviation data solutions with a sterling reputation in the industry.

Benefits That Support Your Well-Being:

  • Remote Work Flexibility: Enjoy a balanced work-life arrangement with remote flexibility, empowering you to deliver your best work from home.
  • Comprehensive Paid Time Off: We understand the value of rest and recharge, so we offer competitive PTO to support a healthy work-life balance.
  • Comprehensive Benefits Coverage: With health, dental, and vision benefits, we prioritize your well-being so you can focus on making an impact.

Ready to take flight with us? Apply today and become a part of the JETNET Team!

Apply