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Remote Customer Success Jobs in Rochester, NY (NOW HIRING)

IDEX

Assistant Controller

West Henrietta, NY · On-site +1

... customer relationship. The work we do every day allows us to discover key insights and break new ... remote and global colleagues from virtual office INTERPERSONAL QUALIFICATIONS Success in this ...

New

Ralliant

Regional Sales Manager

Fairport, NY · On-site +1

This is a remote position but Candidates should live in the Southeast of the US (TN, NC, SC, LA, MS ... Qualitrol's success is rooted in a tradition of innovation, employee development, and "being best ...

Stabilus

Be Seen First

Area Sales Manager

Rochester, NY · Remote

$90K - $100K/yr

This is a remote position which covers the Northeastern United States (Pennsylvania to Maryland and ... Provide input to customer quote and deviation requests. · Remain current with sales support ...

Keenfinity

FP&A and Reporting Lead

Fairport, NY · On-site +1

$81K - $101K/yr

... Remote Security Manger app. Fairport, NY is the headquarters for the Radionix sales & marketing ... Drive pricing strategy, portfolio mix optimization, and customer-level profitability analysis.

Gusto

Sr. Staff AI/ML Engineer

Farmington, NY · On-site +1

$245K - $272K/yr

... customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small ... success. Offer amounts are determined by role, level, and location. Learn more about our Total ...

ESL Federal Credit Union

Fraud Investigator

Rochester, NY · Remote

$80K - $101K/yr

This position is remote eligible for up to 40% of the time. The shift is typically Monday - Friday ... our success. Purpose: The Fraud Investigator is a senior-level role responsible for managing ...

Keenfinity

Controller - Radionix, LLC

Fairport, NY · On-site +1

$120K - $130K/yr

... customers alike. The new Radionix vision - Mission control for your security - encapsulates our ... Remote Security Manger app. Fairport, NY is the headquarters for the Radionix sales & marketing ...

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Showing results 1-20

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Rochester, NY

Remote Customer Success information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do remote customer success jobs pay per year?

As of Jun 12, 2026, the average yearly pay for remote customer success in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Rochester, NY? The most popular types of Customer Success jobs in Rochester, NY are:
What are popular job titles related to Remote Customer Success jobs in Rochester, NY? For Remote Customer Success jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Rochester, NY look for? The top searched job categories for Remote Customer Success jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Success jobs? Cities near Rochester, NY with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rochester, NY as of June 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.
Business Development Executive (Remote - US Based)

Business Development Executive (Remote - US Based)

Sutherland

Rochester, NY • On-site, Remote

Full-time

Posted 26 days ago

Job description

Company Description
Sutherland seeks a digitally savvy, data driven Business Development Executive to join our Business Development team. This role is critical to expanding Sutherland's market presence by identifying, qualifying, and advancing new business opportunities with a focus on digital transformation services, AI, automation, and analytics solutions. The ideal candidate will combine strategic consultative selling skills, deep digital acumen, and an ability to engage with C-suite stakeholders, ultimately driving revenue growth and enhancing client partnerships in a highly competitive, technology-driven environment.
Job Description
The Business Development Executive will play a pivotal role in generating pipeline opportunities, qualifying leads, and supporting deal progression within the Business Development (BD) function. Working in close collaboration with marketing, solution teams, and delivery leadership, this role requires a deep understanding of digital customer experience (CX), AI-driven solutions, data analytics, and omnichannel engagement strategies. The executive will leverage market insights, predictive analytics, and customer intelligence to build compelling, data-supported value propositions that drive business impact for clients.
KEY RESPONSIBILITIES:
  • Lead Generation & Qualification: Source and qualify new leads through inbound, outbound, event-driven, and prospecting.
  • Pipeline Management: Build and manage a healthy, balanced, full-funnel sales pipeline across all Sutherland services, ensuring consistent movement of opportunities from prospecting to closure.
  • Consultative Solution Selling: Position Sutherland's digital-first, AI-enabled solutions effectively by understanding client pain points, business needs, and operational challenges.
  • Data-Driven Storytelling: Leverage customer, operational, and market data to present clear, business-impacting value propositions.
  • Client Engagement: Initiate and support executive-level conversations with prospective clients, including CxOs, to influence digital transformation agendas.
  • Market & Competitive Intelligence: Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies.
  • Collaboration: Partner with marketing, tech, and delivery teams to align go-to-market (GTM) efforts and craft tailored solutions.
  • Operational Excellence: Track and optimize key KPIs including sales cycle length, proposal-to-win ratios, and conversion rates.

Qualifications
A. Education & Experience
  • Bachelor's or master's degree in business, Data Science, Technology, or related field.
  • Prior experience in a B2B, technology-driven consulting, inside sales, or digital transformation sales environment.
  • Familiarity with BPO, IT services, or enterprise solutions preferred.

B. Critical Competencies
  • Digital & Technology Acumen: Deep understanding of AI, automation, cloud, SaaS, and digital CX platforms.
  • Data-Driven Decision Making: Strong analytical skills with the ability to translate data insights into sales strategies.
  • Consultative Selling & Business Case Development: Ability to develop compelling ROI models and business-impact cases.
  • Market Intelligence: Awareness of industry disruptions, competitor strategies, and digital trends.
  • Customer-Centric Approach: Proficient in customer journey mapping, VoC analysis, and personalization tactics.
  • Agility & Adaptability: Thrive in fast-paced, evolving environments; able to pivot strategies quickly.
  • Stakeholder Management: Capable of building executive-level relationships and driving cross-functional collaboration.
  • Communication & Storytelling: Exceptional skills in presenting data-supported narratives and influencing decision-makers.

Key Result Areas (KRAs):
Measure of Success
  • Pipeline Growth & Health;
    • Growth in qualified opportunities across all services
  • Revenue Generation;
    • New revenue from digital transformation deals, ACV/TCV targets
  • Lead Conversion Rates;
    • Qualified leads, lead-to-opportunity, and opportunity-to-close conversion rates
  • Consultative Sales Impact;
    • Number of consultative engagements and business cases developed
  • CxO-Level Engagements;
    • Number of strategic, executive-level conversations initiated
  • Market Positioning & Thought Leadership;
    • Participation in industry events, publications, and content contributions
  • Sales Cycle Optimization;
    • Reduction in average deal closure time and dwell time within pipeline stages
  • Operational Efficiency;
    • Proposal-to-win ratio improvements, adherence to pipeline progression KPIs
  • Client Retention & Expansion;
    • Growth in upsell/cross-sell opportunities within existing accounts

Additional Information
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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