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Remote Customer Success Jobs in Rochester, NY (NOW HIRING)

KEYENCE

Field Application Engineer '27

Fairport, NY · On-site +1

$53K - $80K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Iff

Technical Service Account Manager

Rochester, NY · On-site +1

We partner with customers around the world to deliver sustainable, sciencebased innovations that ... This role is based in United State and is a remote position. You will be part of a collaborative ...

Sbdinc

District Sales Manager - West NY

Rochester, NY · Remote

$84K - $135K/yr

... Remote West NY - 80% Local travel required Come make the world and accelerate your success. It ... This involves lifting more than 10 pounds of product of totes to showcase to customers * Conduct ...

Fisher Associates

Proposal Manager

Rochester, NY · On-site +1

$95K - $115K/yr

Familiarity with CRM systems, proposal tools, and AI-assisted proposal platforms. Why Join Fisher ... This position is open to remote candidates; however, remote work arrangements are evaluated on a ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · On-site +1

For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we ... Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · Remote

For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we ... Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our ...

Sutherland

AVP - CDE, Manufacturing

Pittsford, NY · On-site +1

For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we ... Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our ...

Sutherland

AVP - CDE, Manufacturing

Pittsford, NY · Remote

For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we ... Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Consistent outbound activity is the primary driver of success in this position. About AMBA AMBA ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Consistent outbound activity is the primary driver of success in this position. About AMBA AMBA ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Consistent outbound activity is the primary driver of success in this position. About AMBA AMBA ...

Amteck, LLC

BIM Technician - Electrical

Henrietta, NY · On-site +1

... and customer satisfaction, we're proud to be at the forefront of the industry. Our team is ... Success in this role requires proficiency in BIM tools, strong communication skills, and a solid ...

Sutherland

AVP- CDE P&C Insurance

Pittsford, NY · Remote

For 36 years, we have been entrusted with caring for our clients' customers - a responsibility we ... Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our ...

Safran

Outside Sales

West Henrietta, NY · On-site +1

The role may be structured as hybrid or remote, contingent upon geographic location. Who we are ... Leverage CRM (Salesforce or similar) to manage leads, opportunities, and customer interactions What ...

Safran

Outside Sales

West Henrietta, NY · Remote

The role may be structured as hybrid or remote, contingent upon geographic location. Who we are ... Leverage CRM (Salesforce or similar) to manage leads, opportunities, and customer interactions What ...

Stabilus

Area Sales Manager

Rochester, NY · Remote

$90K - $100K/yr

This is a remote position which covers the Northeastern United States (Pennsylvania to Maryland and ... Provide input to customer quote and deviation requests. · Remain current with sales support ...

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Showing results 41-60

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Rochester, NY

Remote Customer Success information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do remote customer success jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote customer success in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Rochester, NY?

The most popular types of Customer Success jobs in Rochester, NY are:

What are popular job titles related to Remote Customer Success jobs in Rochester, NY?

For Remote Customer Success jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Rochester, NY look for?

The top searched job categories for Remote Customer Success jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Customer Success jobs?

Cities near Rochester, NY with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.

Field Application Engineer '27

KEYENCE

Fairport, NY • On-site, Remote

$53K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Join KEYENCE as a Field Application Engineer

Training Classes Begins January or July 2027
Irvine | Los Angeles | Cleveland | Entry-Level | Full-Time

Are you ready to launch your career with one of the world's most innovative companies? KEYENCE is looking for driven, adaptable engineers to join our Field Application Engineer Team. Whether you're a recent graduate or early in your career, this is your opportunity to grow with a global leader in automation and technology.

What You'll Do

As a Field Application Engineer, you'll be at the forefront of solving complex technical challenges and shaping the future of American manufacturing. This is a field-based position with most of your time on-site with customers and sales teams. The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for.

  • Solve complex customer challenges through creative configurations of our technical products
  • Install and program our products using hand tools or programming languages.
  • Provide on-call, on-site and remote technical support, training, and troubleshooting
  • Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions
  • Conduct product testing and create detailed proposal reports to aid our sales team.
  • Work in dynamic environments-manufacturing floors, labs, and more-with occasional lifting (up to 60 lbs.) and off-hours support

Location Flexibility

Choose up to two preferred office locations when you apply-we'll do our best to place you where you want to be. You'll work within a regional territory, not nationwide.

What We Offer

  • Base Salary: $53,940 - $80,760 (based on location)
  • Performance Bonus Target: $24,000 annually (performance-based), paid quarterly
  • World-Class Training: Paid, hands-on training and on-the-job mentorship
  • Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
  • Career Growth: Promote-from-within culture with base and bonus increases

What We're Looking For

  • Bachelor's degree (or Associate's and 4+ years military experience)
  • Strong work ethic and a passion for solving challenging problems
  • Flexibility to adapt your schedule and support customers and salespeople
  • Willingness to travel (60-100%), including overnight
  • Valid driver's license and personal vehicle
  • Ability to lift and transport demo equipment (35-85 lbs.) into customer sites

Why KEYENCE?

  • Recognized by Forbes as one of the World's Most Innovative Companies
  • A global leader in factory automation and quality assurance solutions
  • Operating profit of over 40% for 25 consecutive years
  • A culture that invests in your success from day one

Ready to make an impact?
Apply now and start your journey with KEYENCE in January or July 2027!

KEYENCE is an at-will, Equal Opportunity Employer. 

Apply