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Remote Customer Success Jobs in Rochester, NY (NOW HIRING)

PuroClean

Social Media Managers 2026

Rochester, NY · On-site +1

$3.9K/mo

... success. This is a remote position. Compensation: $3,900.00 per month "We Build Careers" - Steve ... customers, communities, and each other. Culture is very important to us. We want to make sure that ...

ShiftHop LLC

Director of Operations

Rochester, NY · Remote

$85K - $135K/yr

This is a remote position with a residency requirement of Rochester, New York. The ideal candidate ... Advanced computer skills, including Microsoft Outlook, Excel, and ERP/CRM systems * Bachelor ...

World Wide Technology

Solution Specialist

Geneseo, NY · Remote

Remote - Nationwide, United States Why WWT? At World Wide Technology, we work together to make a ... to drive customer satisfaction, increase profitability and growth. Our success is enabled by our ...

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How much do remote customer success jobs pay per year?

As of Jul 4, 2026, the average yearly pay for remote customer success in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Rochester, NY? The most popular types of Customer Success jobs in Rochester, NY are:
What are popular job titles related to Remote Customer Success jobs in Rochester, NY? For Remote Customer Success jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Rochester, NY look for? The top searched job categories for Remote Customer Success jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Success jobs? Cities near Rochester, NY with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
VP of Product, B2B SaaS

VP of Product, B2B SaaS

Pharos Systems International Inc

Rochester, NY • On-site, Remote

$20K/mo

Full-time

Posted 12 days ago

Job description

Do you get more satisfaction from building something yourself than from directing others to build it? And when you spot something that needs fixing, does leaving it alone actually bother you?
About Pharos
Pharos Systems International is the leader in PrintOps, the integrated, cloud-native approach to managing enterprise printing. Our software helps large organizations reduce costs, strengthen security, and support a hybrid workforce. We serve thousands of customers including many Fortune 500 companies, and we have been doing this since 1992.
We are a PE-backed B2B SaaS company in the middle of a meaningful transition, from a legacy on-prem install base to a cloud-native platform. The team is lean, the product is real, and the whitespace ahead of it is significant.
What This Role Is
We are looking for a VP of Product to own Pharos Cloud. That means owning its direction, not just managing its delivery. This person reports directly to the CEO and is expected to bring the ideas, not wait for them.
This is not a team-building role. We are looking for a senior individual contributor with executive judgment: someone who wants to do the work, uses AI to extend their output, and produces at a level that would require a larger team any other way. You will not have a team of PMs reporting to you. You will have the access, the authority, and the tools to move fast.
The right person will recognize themselves in these characteristics:
  • You have originated product bets, not responded to them. You saw something, defined it, and drove it, without being asked.
  • You go deep with engineering. You do your homework before technical conversations, ask good questions when you do not know something, and push back when something is not right.
  • You talk to customers directly, regularly, and it changes what you build.
  • You lead with the point. Short, specific, outcome first. You do not make people synthesize a conclusion out of a status update.
  • You are genuinely, specifically using AI in your work today, not as an experiment, but as part of how you produce.
  • You are not a good fit for roles that are primarily about building and managing PM teams. This is a doing role, not a directing role.

What You Will Own
  • Pharos Cloud product strategy, roadmap, and direction, originating plans and recommendations, not waiting for them
  • The company's most important new revenue bets, including our DLP and data egress initiative
  • Ongoing, direct relationships with key enterprise customers, in real conversations that change what gets built
  • The full product development cycle from discovery through launch through iteration
  • Product authority across Engineering, Sales, Customer Success, and Marketing, they come to you
  • The documentation function

What a Strong Background Looks Like
We are not looking for a checklist. We are describing a type of person, and the background that tends to produce that person.
  • 6+ years in B2B SaaS product management with meaningful senior experience
  • Has owned a product through a complete lifecycle, discovery, definition, build, launch, and iteration
  • Has connected product decisions to revenue outcomes: ARR, retention, expansion, or pricing
  • Has worked at a company under 300 people and thrived in a lean, fast-moving environment
  • Evidence of technical depth: has worked directly with engineering on real architecture decisions

What We Offer
  • $175,000 - $180,000 base salary plus $20,000 bonus potential
  • Fully remote (US only)
  • Direct line to the CEO and full product authority from day one
  • A product in market, growing, with significant expansion opportunity ahead
  • A lean team with no bureaucracy and a leadership team that takes product seriously
  • Recognized as a Great Benefits employer by Mployer
  • Named a Top Place to Work by USA Today

Equal Opportunity Employer: Pharos is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, genetics, disability, age, veteran status, or any other protected characteristic under applicable federal, state, or local laws.www.pharos.com

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