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Remote Customer Success Jobs in Rochester, NY (NOW HIRING)

PuroClean

Social Media Managers 2026

Rochester, NY · On-site +1

$3K/mo

... success. This is a remote position. Compensation: $3,900.00 per month "We Build Careers" - Steve ... customers, communities, and each other. Culture is very important to us. We want to make sure that ...

ShiftHop LLC

Director of Operations

Rochester, NY · Remote

$85K - $135K/yr

This is a remote position with a residency requirement of Rochester, New York. The ideal candidate ... Advanced computer skills, including Microsoft Outlook, Excel, and ERP/CRM systems * Bachelor ...

KEYENCE

Field Application Engineer

Fairport, NY · On-site +1

$54K - $81K/yr

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Keenfinity

Senior Project Manager

Fairport, NY · On-site +1

$145K - $160K/yr

... customers alike. The new Radionix vision - Mission control for your security - encapsulates our ... The Project Manager role is a key driver in the success of our portfolio of products, both hardware ...

Keenfinity

Senior Project Manager

Fairport, NY · On-site +1

$145K - $160K/yr

... customers alike. The new Radionix vision - Mission control for your security - encapsulates our ... The Project Manager role is a key driver in the success of our portfolio of products, both hardware ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Consistent outbound activity is the primary driver of success in this position. About AMBA AMBA ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Consistent outbound activity is the primary driver of success in this position. About AMBA AMBA ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Consistent outbound activity is the primary driver of success in this position. About AMBA AMBA ...

Amteck, LLC

BIM Technician - Electrical

Henrietta, NY · On-site +1

... and customer satisfaction, we're proud to be at the forefront of the industry. Our team is ... Success in this role requires proficiency in BIM tools, strong communication skills, and a solid ...

Ameresco

Project Engineer

Rochester, NY · On-site +1

$77K - $111K/yr

... success for our customers. Position Overview: Ameresco is looking for a Project Engineer to join ... Compensation may vary by work location, including remote arrangements. We disclose salary ranges ...

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All JobsRemote Customer Success JobsRemote Customer Success Jobs in Rochester, NY

Remote Customer Success information

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$82K

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How much do remote customer success jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote customer success in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Rochester, NY? The most popular types of Customer Success jobs in Rochester, NY are:
What are popular job titles related to Remote Customer Success jobs in Rochester, NY? For Remote Customer Success jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Rochester, NY look for? The top searched job categories for Remote Customer Success jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Success jobs? Cities near Rochester, NY with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rochester, NY as of June 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.
Senior Digital Strategy and Product Manager

Senior Digital Strategy and Product Manager

Mindex

Rochester, NY • Remote

$150K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Senior Digital Strategy and Product Manager - Remote Remote Professional Services (Other) Full time Rochester, New York, United States Description Founded in 1994 and celebrating 30 years in business, Mindex is a software development company with a rich history of demonstrated software and product development success. We specialize in agile software development, cloud professional services, and creating our own innovative products. We are proud to be recognized as the #1 Software Developer in the 2023 RBJ\'s Book of Lists and ranked 27th in Rochester Chamber’s Top 100 Companies.

Additionally, we have maintained our certification as a Great Place to Work for consecutive years in a row. Our list of satisfied clients and #ROCstar employees are both rapidly growing— Are you next to join our team? Mindex’s Software Development division is the go-to software developer for enterprise organizations looking to engage teams of skilled technical resources to help them plan, navigate, and execute through the full software development lifecycle.

This role manages the strategic direction and tactical execution of cross functional initiatives of the Digital Sales and Marketing (DSM) Organization. This role partners closely with Marketing, Market Teams, Product Management, Engineering, and Sales to ensure that the DSM org is positioned to capture acquisition and growth of the digital consumer. Essential Functions - Define and develop company-wide strategy of digital transformation across customer experience, sales, marketing, and business units.

- Work with marketing and business units to identify initiatives that deepen the digital customer experience in a way that is cohesive and builds upon the larger Paychex strategy. - Oversee the creation, technical development, and execution of high impact digital solutions. - Drive UX/UI strategy of solutions, in collaboration with stakeholders, to create prototypes and designs that support the buyer journey.

- Support implementation of solutions by coordinating execution teams and plans across internal/external partners. - Provide digital strategy guidance and governance to Business Units. - Communicate digital strategy and initiatives to company and Executive Committee.

Requirements - Minimum 10 years’ experience in digital strategy, digital marketing, product management, and/or marketing of digital experiences (in house or agency) - End-to-end experience shipping apps or websites required - Familiarity with website/product lifecycle development from ideation to execution - Experience developing requirements, writing functional specs - Ability to manage/work closely with technical teams - Advanced experience managing UX/UI teams and tools, wireframing, prototyping - Ability to conduct user interviews - A customer-centric approach to product design - Ability to cultivate key relationships and influence across the entire org - Excellent communication skills - Stays informed of latest innovations in tech - Ability to lead transformational programs - Strategic thinker with a passion for innovation and storytelling Benefits - Health insurance - Paid holidays - Flexible time off - 401k retirement savings plan and company match with pre-tax and ROTH options - Dental insurance - Vision insurance - Employer paid disability insurance - Life insurance and AD&D insurance - Employee assistance program - Flexible spending accounts - Health savings account with employer contributions - Accident, critical illness, hospital indemnity, and legal assistance - Adoption assistance - Domestic partner coverage Mindex Perks - Tickets to local sporting events - Teambuilding events - Holiday and celebration parties Professional Development - Leadership training - License to Udemy online training courses - Growth opportunities Compensation - The range for this role is $150,000 - $200,000. Eligibility - Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor, or take over sponsorship of an employment Visa at this time.

Apply for this job Mindex does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation

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