We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote Travel Customer Support Specialist . In this role, you will assist clients with travel-related ...
We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote Travel Customer Support Specialist . In this role, you will assist clients with travel-related ...
... supporting clients throughout their entire planning process ... As a Travel Experience Specialist, you will work remotely while helping clients transform their ...
... supporting clients throughout their entire planning process ... As a Travel Experience Specialist, you will work remotely while helping clients transform their ...
Service & Support Specialist I
Victor, NY · On-site +1
$21/hr
The Service & Support Specialist I is the first point of contact for customers, sales ... Hybrid or remote work environment aligned with company standards. * Prolonged periods of sitting ...
Service & Support Specialist I
Victor, NY · On-site +1
$21/hr
The Service & Support Specialist I is the first point of contact for customers, sales ... Hybrid or remote work environment aligned with company standards. * Prolonged periods of sitting ...
Remote Customer Service Manager
Rochester, NY · Remote
$19 - $25/hr
As a Remote Customer Service Manager , youll manage important client service tasks from onboarding through ongoing support. Youll communicate with customers, complete applications, collect documents ...
Quick apply
Remote Customer Service Manager
Rochester, NY · Remote
$19 - $25/hr
As a Remote Customer Service Manager , youll manage important client service tasks from onboarding through ongoing support. Youll communicate with customers, complete applications, collect documents ...
Service & Support Specialist I Bilingual
Victor, NY · On-site +1
$22/hr
Minimum of 2 years of customer service experience; call center experience preferred. * Strong ... Hybrid or remote work environment aligned with company standards. * Prolonged periods of sitting ...
Service & Support Specialist I Bilingual
Victor, NY · On-site +1
$22/hr
Minimum of 2 years of customer service experience; call center experience preferred. * Strong ... Hybrid or remote work environment aligned with company standards. * Prolonged periods of sitting ...
Help Desk Support Specialist
Rochester, NY · Remote
$25 - $28.85/hr
Serves as the first line of assistance with customers in addressing technical issues. This role ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...
Help Desk Support Specialist
Rochester, NY · Remote
$25 - $28.85/hr
Serves as the first line of assistance with customers in addressing technical issues. This role ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...
Remote Customer Service Representative
Rochester, NY · Remote
$15.75 - $21.50/hr
Deliver exceptional customer service and support * Participate in ongoing training and team ... Remote work environment * Flexible scheduling options * Ongoing training and development
Remote Customer Service Representative
Rochester, NY · Remote
$15.75 - $21.50/hr
Deliver exceptional customer service and support * Participate in ongoing training and team ... Remote work environment * Flexible scheduling options * Ongoing training and development
Remote Customer Service Representative
Rochester, NY · Remote
$30K - $75K/yr
Deliver exceptional customer service and support * Participate in ongoing training and team ... Remote work environment * Flexible scheduling options * Ongoing training and development
Quick apply
Remote Customer Service Representative
Rochester, NY · Remote
$30K - $75K/yr
Deliver exceptional customer service and support * Participate in ongoing training and team ... Remote work environment * Flexible scheduling options * Ongoing training and development
Remote Customer Service Representative - Travel
Rochester, NY · Remote
$15.75 - $21.50/hr
In this role, you will support clients with travel-related inquiries, assist in coordinating travel ... Strong customer service and communication abilities * The ability to work independently in a remote ...
Remote Customer Service Representative - Travel
Rochester, NY · Remote
$15.75 - $21.50/hr
In this role, you will support clients with travel-related inquiries, assist in coordinating travel ... Strong customer service and communication abilities * The ability to work independently in a remote ...
... support provided -Work independently while being part of a supportive team -Grow your skills ... Strong organizational skills with a proactive, customer-focused mindset.
... support provided -Work independently while being part of a supportive team -Grow your skills ... Strong organizational skills with a proactive, customer-focused mindset.
... support provided -Work independently while being part of a supportive team -Grow your skills ... Strong organizational skills with a proactive, customer-focused mindset.
... support provided -Work independently while being part of a supportive team -Grow your skills ... Strong organizational skills with a proactive, customer-focused mindset.
* Provide professional customer service and support to clients * Conduct virtual client appointments ... Comfortable working in a remote environment * Willing to complete required state licensing * Own a ...
* Provide professional customer service and support to clients * Conduct virtual client appointments ... Comfortable working in a remote environment * Willing to complete required state licensing * Own a ...
* Provide professional customer service and support to clients * Conduct virtual client appointments ... Comfortable working in a remote environment * Willing to complete required state licensing * Own a ...
* Provide professional customer service and support to clients * Conduct virtual client appointments ... Comfortable working in a remote environment * Willing to complete required state licensing * Own a ...
Remote Customer Service Benefits Leaders
Rochester, NY · Remote
$16 - $21.50/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
Remote Customer Service Benefits Leaders
Rochester, NY · Remote
$16 - $21.50/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
Remote Customer Service Benefits Leaders
Geneseo, NY · Remote
$15.50 - $21/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
Remote Customer Service Benefits Leaders
Geneseo, NY · Remote
$15.50 - $21/hr
... support provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be: * Coachable and demonstrate high integrity * Your have a ...
... ongoing customer support Build strong professional relationships with clients and team members ... remote environment -Brings a positive attitude and strong work ethic No prior experience in ...
... ongoing customer support Build strong professional relationships with clients and team members ... remote environment -Brings a positive attitude and strong work ethic No prior experience in ...
... ongoing customer support Build strong professional relationships with clients and team members ... remote environment -Brings a positive attitude and strong work ethic No prior experience in ...
... ongoing customer support Build strong professional relationships with clients and team members ... remote environment -Brings a positive attitude and strong work ethic No prior experience in ...
Travel Support Specialist II - Chase Travel
Rochester, NY · On-site +1
$21.50 - $31.25/hr
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry ... As a Travel Support Specialist II in Chase Travel on the Private Client Services team, you will ...
Travel Support Specialist II - Chase Travel
Rochester, NY · On-site +1
$21.50 - $31.25/hr
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry ... As a Travel Support Specialist II in Chase Travel on the Private Client Services team, you will ...
... remote team as an Employee Benefits Specialist. This is an entry-level opportunity designed for ... No prior industry experience is required- comprehensive training, licensing support, and ongoing ...
... remote team as an Employee Benefits Specialist. This is an entry-level opportunity designed for ... No prior industry experience is required- comprehensive training, licensing support, and ongoing ...
... remote team as an Employee Benefits Specialist. This is an entry-level opportunity designed for ... No prior industry experience is required- comprehensive training, licensing support, and ongoing ...
... remote team as an Employee Benefits Specialist. This is an entry-level opportunity designed for ... No prior industry experience is required- comprehensive training, licensing support, and ongoing ...
Remote Customer Support Specialist information
See Rochester, NY salary details
$10.91 - $12.70
3% of jobs
$12.70 - $14.49
3% of jobs
$14.49 - $16.28
8% of jobs
$17.44 is the 25th percentile. Wages below this are outliers.
$16.28 - $18.07
16% of jobs
The median wage is $19.81 / hr.
$18.07 - $19.86
20% of jobs
$19.86 - $21.65
20% of jobs
$22.49 is the 75th percentile. Wages above this are outliers.
$21.65 - $23.44
9% of jobs
$23.44 - $25.23
9% of jobs
$25.23 - $27.02
5% of jobs
$27.02 - $28.81
4% of jobs
$28.81 - $30.60
1% of jobs
$10
$20
$30
How much do remote customer support specialist jobs pay per hour?
As of Sep 4, 2026, the average hourly pay for remote customer support specialist in Rochester, NY is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.03 per hour, depending on experience, location, and employer.
What is a remote customer support specialist?
A Remote Customer Support Specialist is a professional who assists customers with inquiries, issues, or technical problems related to a company's products or services, all while working from a remote location. They use communication channels such as phone, email, chat, or social media to provide timely and effective support. This role requires strong communication skills, problem-solving abilities, and a customer-focused attitude. Remote Customer Support Specialists often work for companies in various industries, helping maintain customer satisfaction and loyalty. They may also document customer interactions and escalate complex issues to higher-level support teams.
What are the key skills and qualifications needed to thrive as a remote customer support specialist?
To thrive as a Remote Customer Support Specialist, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems like Zendesk or Salesforce is usually required. Strong empathy, patience, and self-motivation are critical soft skills that help in effectively managing customer concerns remotely. These skills and qualities are essential for delivering timely, accurate, and positive customer experiences from a remote environment.
How does a remote customer support specialist typically collaborate with team members and supervisors while working from home?
Remote Customer Support Specialists often collaborate with their team through digital communication tools such as chat platforms, email, and video calls. Regular team meetings and one-on-one check-ins with supervisors are standard to discuss updates, share feedback, and align on customer issues. Specialists may also participate in virtual training sessions and knowledge-sharing forums to stay updated on product changes and best practices. This collaborative approach helps ensure consistent service quality and provides ample opportunity for peer support and professional development.
What is the difference between Remote Customer Support Specialist vs Remote Technical Support Specialist?
| Aspect | Remote Customer Support Specialist | Remote Technical Support Specialist |
|---|---|---|
| Required Credentials | Customer service skills, basic computer knowledge | Technical certifications, troubleshooting skills |
| Work Environment | Call centers, online chat, email support | Help desks, remote troubleshooting platforms |
| Employer & Industry Usage | Retail, telecom, e-commerce | IT, software, hardware companies |
| Common Search & Comparison Intent | Customer service roles, support jobs | Technical support roles, IT support jobs |
Remote Customer Support Specialists focus on assisting customers with general inquiries, product issues, and account management, often requiring strong communication skills. Remote Technical Support Specialists handle technical troubleshooting, requiring technical knowledge and certifications. While both roles involve remote work and customer interaction, technical support is more specialized in resolving technical problems.
What are the most commonly searched types of Customer Support Specialist jobs in Rochester, NY?
The most popular types of Customer Support Specialist jobs in Rochester, NY are:
What are popular job titles related to Remote Customer Support Specialist jobs in Rochester, NY?
For Remote Customer Support Specialist jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Specialist jobs in Rochester, NY look for?
The top searched job categories for Remote Customer Support Specialist jobs in Rochester, NY are:
- Overnight Remote
- Remote No Degree
- Remote Customer Service Insurance
- Remote Email Customer Support
- Freelance Remote Anywhere Customer Service
- Remote Customer Education Manager
- Work From Home It Support
- Work From Home Saas Support
- Work From Home Spotify Customer Service
- Remote Customer Support Russian Speaking
What cities near Rochester, NY are hiring for Remote Customer Support Specialist jobs?
Cities near Rochester, NY with the most Remote Customer Support Specialist job openings:
Full-time
Re-posted 4 days ago
Job description
We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote Travel Customer Support Specialist. In this role, you will assist clients with travel-related questions, help coordinate travel arrangements, and provide support throughout the travel planning process.
This opportunity is well suited for individuals who enjoy helping others, have strong communication skills, and are interested in working in the travel industry from a remote environment.
Client Support & Travel Assistance
In this role, you will:
- Provide excellent customer service to clients planning travel
- Assist with researching and coordinating travel options including cruises, vacation packages, tours, and hotel accommodations
- Respond to client questions and provide helpful travel information
- Communicate with travel suppliers to confirm reservations and travel details
- Maintain accurate records of client interactions and bookings
- Stay informed on travel promotions, supplier updates, and destination information
- Provide support to clients before and after travel when needed
Skills & Qualifications
Successful candidates typically demonstrate:
- Strong customer service and communication skills
- Ability to work independently in a remote environment
- Comfortable using email, online platforms, and basic computer tools
- Organized with strong attention to detail
- Positive attitude and professional communication style
Previous experience in customer service or travel is helpful but not required.
What We Offer
- Remote work opportunity
- Flexible scheduling options
- Access to travel industry training and resources
- Ongoing support from an experienced travel team
- Travel industry perks and supplier discounts when available