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Assistant Lacerte Customer Support Jobs in Rochester, NY

Welker Mojsej & DelVecchio

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Client Service Associate

Rochester, NY · On-site

$41K - $51K/yr

... operational support for professional tax office. Duties will include, but are not limited to ... Assembling tax returns and financial statements. * Assist in mailing/uploading tax organizers to ...

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 43685 Job Location: Rochester, NY Job Schedule: 9/80 ... Support ongoing projects to replace or upgrade existing IT equipment as required Assist with RMF ...

Fulenwider Enterprises

Assistant Manager

Holley, NY · On-site

Assistant Manager As the Assistant Manager, you will be responsible for the day-to-day operations ... customer support in escalated situations. * Employee management - supervises employees, develops ...

L3Harris Technologies

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Our employees are unified in a shared dedication to our customers' mission and quest for ... Support ongoing projects to replace or upgrade existing IT equipment as required Assist with RMF ...

Raymour & Flanigan

Customer Service Lead

Rochester, NY · On-site

$20/hr

Raymour & Flanigan proudly supports a drug and smoke-free work environment. Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center ...

Raymour & Flanigan

Customer Service Lead

Canandaigua, NY · On-site

$18 - $20/hr

Raymour & Flanigan proudly supports a drug and smoke-free work environment. Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center ...

Raymour & Flanigan

Customer Service Lead

Canandaigua, NY · On-site

$18 - $20/hr

Raymour & Flanigan proudly supports a drug and smoke-free work environment. Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center ...

Elevare Branding

Customer Service Assistant

Rochester, NY · On-site

$40K - $44K/yr

We are seeking a Customer Service Assistant to support daily client operations and serve as a key point of contact for customer inquiries. This role is ideal for a detail-oriented professional who ...

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Assistant Lacerte Customer Support information

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How much do assistant lacerte customer support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for assistant lacerte customer support in Rochester, NY is $20.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $21.83 per hour, depending on experience, location, and employer.

What is an assistant Lacerte Customer Support?

An Assistant Lacerte Customer Support is a professional who helps users of the Lacerte tax software by providing assistance with technical issues, software navigation, and general customer inquiries. They often handle troubleshooting, guide customers through software features, and escalate complex problems to higher-level support representatives. Their role is crucial in ensuring customers have a smooth experience using Lacerte for their tax preparation needs.

What are the key skills and qualifications needed to thrive as an assistant Lacerte Customer Support?

To thrive as an Assistant Lacerte Customer Support, you need a solid understanding of tax concepts, customer service principles, and familiarity with Lacerte tax software, often supported by prior experience in technical support or tax preparation. Proficiency with customer relationship management (CRM) systems, help desk ticketing software, and knowledge of Lacerte's specific tools are typically required. Strong communication, patience, and problem-solving abilities are vital soft skills for effectively assisting clients and resolving their issues. These skills ensure efficient, accurate support and enhance overall customer satisfaction, which is crucial in a fast-paced, client-focused environment.

What are some common challenges faced by assistant Lacerte Customer Support representatives, and how are they typically addressed?

Assistant Lacerte Customer Support representatives often encounter complex tax software issues and must assist customers with a range of technical and procedural questions. A key challenge is staying up-to-date with frequent software updates and tax law changes, which requires ongoing learning and adaptability. Representatives commonly address these challenges through continuous training, collaboration with more experienced team members, and utilizing internal knowledge bases to provide accurate solutions. Working in a supportive team environment helps resolve difficult cases efficiently and ensures high-quality customer service.

What is the difference between Assistant Lacerte Customer Support vs Lacerte Tax Support Specialist?

AspectAssistant Lacerte Customer SupportLacerte Tax Support Specialist
CredentialsBasic technical knowledge, customer service skillsTax knowledge, possibly certification in tax software
Work EnvironmentCall centers, remote support, help desksSupport teams, tax software companies, remote or office-based
Employer & IndustryTax software companies, accounting firmsTax software providers, accounting firms
Search & Comparison IntentCustomer support roles, software assistanceTax software troubleshooting, tax support roles

The Assistant Lacerte Customer Support role primarily involves providing technical assistance and customer service for users of Lacerte tax software, often requiring basic technical skills. In contrast, a Lacerte Tax Support Specialist typically has more in-depth tax knowledge and may handle complex tax-related issues. Both roles are essential in supporting clients but differ mainly in their focus on technical support versus tax-specific expertise.

What are popular job titles related to Assistant Lacerte Customer Support jobs in Rochester, NY?

For Assistant Lacerte Customer Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Assistant Lacerte Customer Support jobs in Rochester, NY look for?

The top searched job categories for Assistant Lacerte Customer Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Assistant Lacerte Customer Support jobs?

Cities near Rochester, NY with the most Assistant Lacerte Customer Support job openings:

Assistant Lacerte Customer Support jobs near you
Infographic showing various Assistant Lacerte Customer Support job openings in Rochester, NY as of August 2026, with employment types broken down into 2% Internship, 92% Full Time, 2% Part Time, and 4% Contract. Highlights an 83% In-person, 3% Hybrid, and 14% Remote job distribution, with an average salary of $42,263 per year, or $20.3 per hour.

Remote Travel Customer Support Specialist

Hallford Travels

Rochester, NY • Remote

Full-time

Re-posted yesterday

Job description

We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote Travel Customer Support Specialist. In this role, you will assist clients with travel-related questions, help coordinate travel arrangements, and provide support throughout the travel planning process.
This opportunity is well suited for individuals who enjoy helping others, have strong communication skills, and are interested in working in the travel industry from a remote environment.
Client Support & Travel Assistance
In this role, you will:

  • Provide excellent customer service to clients planning travel
  • Assist with researching and coordinating travel options including cruises, vacation packages, tours, and hotel accommodations
  • Respond to client questions and provide helpful travel information
  • Communicate with travel suppliers to confirm reservations and travel details
  • Maintain accurate records of client interactions and bookings
  • Stay informed on travel promotions, supplier updates, and destination information
  • Provide support to clients before and after travel when needed

Skills & Qualifications
Successful candidates typically demonstrate:

  • Strong customer service and communication skills
  • Ability to work independently in a remote environment
  • Comfortable using email, online platforms, and basic computer tools
  • Organized with strong attention to detail
  • Positive attitude and professional communication style

Previous experience in customer service or travel is helpful but not required.
What We Offer

  • Remote work opportunity
  • Flexible scheduling options
  • Access to travel industry training and resources
  • Ongoing support from an experienced travel team
  • Travel industry perks and supplier discounts when available

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