We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
Customer Support Specialist
Victor, NY · On-site
$22 - $25/hr
Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning ...
Quick apply
Customer Support Specialist
Victor, NY · On-site
$22 - $25/hr
Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning ...
... and chat Support customers with billing questions, service inquiries, and inbound sales needs Communicate technical information in a clear, concise, and approachable way Accurately document all ...
... and chat Support customers with billing questions, service inquiries, and inbound sales needs Communicate technical information in a clear, concise, and approachable way Accurately document all ...
Customer Service Representative (Concierge)
Rochester, NY · On-site
$20 - $25/hr
Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers with billing questions, service inquiries, and inbound sales needs * Communicate technical ...
Customer Service Representative (Concierge)
Rochester, NY · On-site
$20 - $25/hr
Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers with billing questions, service inquiries, and inbound sales needs * Communicate technical ...
Customer Service Representative (Concierge)
Rochester, NY · On-site
$20 - $25/hr
Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers with billing questions, service inquiries, and inbound sales needs * Communicate technical ...
Customer Service Representative (Concierge)
Rochester, NY · On-site
$20 - $25/hr
Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers with billing questions, service inquiries, and inbound sales needs * Communicate technical ...
Customer Service Supervisor
Rochester, NY · On-site
$55K - $88K/yr
Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team ...
Customer Service Supervisor
Rochester, NY · On-site
$55K - $88K/yr
Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team ...
Remote Customer Service Representative
Rochester, NY · Remote
$15.75 - $21.50/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Customer Service Representative
Rochester, NY · Remote
$15.75 - $21.50/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Customer Service
Rochester, NY · On-site
$15.75 - $21.50/hr
We are hiring a customer service representative to manage customer queries and complaints. You will ... Experience working with customer support.
Customer Service
Rochester, NY · On-site
$15.75 - $21.50/hr
We are hiring a customer service representative to manage customer queries and complaints. You will ... Experience working with customer support.
Customer Service
Rochester, NY · On-site
$20 - $21/hr
Customer Support Location: Rochester NY Duration: 12 Months Responsibilities: • Handle inbound ... products, services, orders, and account status. • Troubleshoot customer issues and work with ...
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Customer Service
Rochester, NY · On-site
$20 - $21/hr
Customer Support Location: Rochester NY Duration: 12 Months Responsibilities: • Handle inbound ... products, services, orders, and account status. • Troubleshoot customer issues and work with ...
Customer Service Representative (CSR)
Rochester, NY · On-site
$19 - $22/hr
Customer Service Representative (CSR) Location: Rochester, NY Department: Vocational Services ... Education Support: Tuition assistance, scholarships -- 50% off tuition for two courses per semester ...
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Customer Service Representative (CSR)
Rochester, NY · On-site
$19 - $22/hr
Customer Service Representative (CSR) Location: Rochester, NY Department: Vocational Services ... Education Support: Tuition assistance, scholarships -- 50% off tuition for two courses per semester ...
Customer Service Representative (CSR)
Rochester, NY · On-site
$19 - $22/hr
Customer Service Representative (CSR) Location: Rochester, NY Department: Vocational Services ... Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester ...
Customer Service Representative (CSR)
Rochester, NY · On-site
$19 - $22/hr
Customer Service Representative (CSR) Location: Rochester, NY Department: Vocational Services ... Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester ...
Customer Service Associate
Fairport, NY · On-site
$18/hr
Our Customer Service Associate will initiate first party calls on behalf of our clients with ... Modifications will be made as needed to support changes in the business climate and requirements.
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Customer Service Associate
Fairport, NY · On-site
$18/hr
Our Customer Service Associate will initiate first party calls on behalf of our clients with ... Modifications will be made as needed to support changes in the business climate and requirements.
Customer Service Representative (CSR)
$45K - $65K/yr
Our goal is total customer satisfaction through products, service and support. Primary Responsibilites: * Responsible for developing and maintaining excellent customer relationships. * Handle various ...
Customer Service Representative (CSR)
$45K - $65K/yr
Our goal is total customer satisfaction through products, service and support. Primary Responsibilites: * Responsible for developing and maintaining excellent customer relationships. * Handle various ...
Customer Service Representative (CSR)
Fairport, NY · On-site
$45K - $65K/yr
Our goal is total customer satisfaction through products, service and support. Primary Responsibilites: * Responsible for developing and maintaining excellent customer relationships. * Handle various ...
Customer Service Representative (CSR)
Fairport, NY · On-site
$45K - $65K/yr
Our goal is total customer satisfaction through products, service and support. Primary Responsibilites: * Responsible for developing and maintaining excellent customer relationships. * Handle various ...
Our goal is total customer satisfaction through products, service and support. Primary Responsibilites: * Responsible for developing and maintaining excellent customer relationships. * Handle various ...
Quick apply
Our goal is total customer satisfaction through products, service and support. Primary Responsibilites: * Responsible for developing and maintaining excellent customer relationships. * Handle various ...
Customer Service Representative / CSR
West Henrietta, NY · On-site
$17 - $22/hr
The CSR is responsible for providing an exceptional customer experience. They manage working ... support for the Repair Facility Team. Key Job Responsibilities Ensure consistent execution of WOW ...
Customer Service Representative / CSR
West Henrietta, NY · On-site
$17 - $22/hr
The CSR is responsible for providing an exceptional customer experience. They manage working ... support for the Repair Facility Team. Key Job Responsibilities Ensure consistent execution of WOW ...
The CSR is responsible for providing an exceptional customer experience. They manage working ... of administrative support for the Repair Facility Team. Key Job Responsibilities * Ensure ...
The CSR is responsible for providing an exceptional customer experience. They manage working ... of administrative support for the Repair Facility Team. Key Job Responsibilities * Ensure ...
Customer Service Representative / CSR
Henrietta, NY · On-site
$17 - $22/hr
The CSR is responsible for providing an exceptional customer experience. They manage working ... of administrative support for the Repair Facility Team. Key Job Responsibilities * Ensure ...
Customer Service Representative / CSR
Henrietta, NY · On-site
$17 - $22/hr
The CSR is responsible for providing an exceptional customer experience. They manage working ... of administrative support for the Repair Facility Team. Key Job Responsibilities * Ensure ...
Customer Service Representative / CSR
Henrietta, NY · On-site
$17 - $22/hr
The CSR is responsible for providing an exceptional customer experience. They manage working ... of administrative support for the Repair Facility Team. Key Job Responsibilities * Ensure ...
Customer Service Representative / CSR
Henrietta, NY · On-site
$17 - $22/hr
The CSR is responsible for providing an exceptional customer experience. They manage working ... of administrative support for the Repair Facility Team. Key Job Responsibilities * Ensure ...
Customer Support
$16.75 - $21.50/hr
They must have the ability to provide quality customer service to small and midsized corporations. Must have the ability to problem solve, complete and submit customer changes or modifications to ...
Customer Support
$16.75 - $21.50/hr
They must have the ability to provide quality customer service to small and midsized corporations. Must have the ability to problem solve, complete and submit customer changes or modifications to ...
Customer Service Chat Support information
See Rochester, NY salary details
$11.86 - $13.30
5% of jobs
$13.30 - $14.75
11% of jobs
$15.90 is the 25th percentile. Wages below this are outliers.
$14.75 - $16.19
12% of jobs
$16.19 - $17.64
18% of jobs
The median wage is $18.04 / hr.
$17.64 - $19.08
17% of jobs
$20.19 is the 75th percentile. Wages above this are outliers.
$19.08 - $20.53
17% of jobs
$20.53 - $21.97
8% of jobs
$21.97 - $23.42
4% of jobs
$23.42 - $24.86
4% of jobs
$24.86 - $26.31
3% of jobs
$26.31 - $27.75
1% of jobs
$11
$18
$27
How much do customer service chat support jobs pay per hour?
As of Jul 14, 2026, the average hourly pay for customer service chat support in Rochester, NY is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.62 per hour, depending on experience, location, and employer.
Are chat support jobs legit?
Customer service chat support jobs are legitimate positions offered by many companies to assist customers via online chat platforms. These roles typically require good communication skills, familiarity with chat tools, and sometimes specific training or certifications. Job seekers should verify the employer's credibility and avoid offers that ask for upfront payments or personal financial information.
What are the most common challenges faced by Customer Service Chat Support representatives and how can they overcome them?
Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.
How to become a customer support chat agent?
To become a customer support chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or ticketing software. Some employers may require prior customer service experience or specific training, and having good problem-solving abilities is essential for success in this role.
What is the difference between Customer Service Chat Support vs Customer Service Representative?
| Aspect | Customer Service Chat Support | Customer Service Representative |
|---|---|---|
| Work Environment | Online chat platforms, remote work | In-person, call centers, or remote |
| Required Skills | Written communication, typing speed, problem-solving | Verbal communication, interpersonal skills |
| Common Certifications | Customer service or communication courses | None typically required, but customer service training |
| Industry Usage | Retail, tech, e-commerce, telecom | Retail, banking, telecom, hospitality |
Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.
What are the key skills and qualifications needed to thrive as a Customer Service Chat Support representative, and why are they important?
To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.
How much do chat support agents make?
Customer service chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to minimum wage, while experienced agents with specialized skills can earn higher wages or bonuses. Many roles also offer flexible schedules and remote work options.
How to make 1000 a week remotely?
Customer Service Chat Support roles typically pay hourly, with earnings depending on hours worked and pay rate, often ranging from $10 to $20 per hour. To make $1,000 weekly, you would need to work approximately 50 to 100 hours at these rates, which may require overtime or multiple shifts. Developing strong communication skills and familiarity with chat platforms can improve efficiency and earning potential in remote customer support jobs.
What is Customer Service Chat Support?
Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Rochester, NY? For Customer Service Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Rochester, NY look for? The top searched job categories for Customer Service Chat Support jobs in Rochester, NY are:
Full-time
Re-posted 2 days ago
Job description
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.