Technical Support
Rochester, NY · On-site
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
Technical Support
Rochester, NY · On-site
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
Customer Service Lead starting at $20 hourly
Rochester, NY · On-site
$20/hr
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead starting at $20 hourly
Rochester, NY · On-site
$20/hr
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead starting at $20 hourly
Victor, NY · On-site
$20/hr
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead starting at $20 hourly
Victor, NY · On-site
$20/hr
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead starting at $20 hourly
Rochester, NY · On-site
$20/hr
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead starting at $20 hourly
Rochester, NY · On-site
$20/hr
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead starting at $20 hourly
Victor, NY · On-site
$20/hr
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead starting at $20 hourly
Victor, NY · On-site
$20/hr
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
Virtual Travel Customer Service
Rochester, NY · Remote
$14.75 - $18.75/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Customer support experience preferred * Reliable and organized * Comfortable using online tools and ...
Virtual Travel Customer Service
Rochester, NY · Remote
$14.75 - $18.75/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Customer support experience preferred * Reliable and organized * Comfortable using online tools and ...
Remote Customer Service Representative
Rochester, NY · Remote
$15.75 - $21.50/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Customer Service Representative
Rochester, NY · Remote
$15.75 - $21.50/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Service & Support Specialist I
Victor, NY · On-site
... chat and correspondence) from internal and external customers; including but not limited to ... support of the customer/client to enhance service to our customers and internal partners.
Service & Support Specialist I
Victor, NY · On-site
... chat and correspondence) from internal and external customers; including but not limited to ... support of the customer/client to enhance service to our customers and internal partners.
Customer Service
Rochester, NY · On-site
$15.75 - $21.50/hr
We are hiring a customer service representative to manage customer queries and complaints. You will ... Experience working with customer support.
Customer Service
Rochester, NY · On-site
$15.75 - $21.50/hr
We are hiring a customer service representative to manage customer queries and complaints. You will ... Experience working with customer support.
Customer Service Coordinator - Travel Support
Rochester, NY · On-site +1
$17.75 - $23.25/hr
Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related ...
Customer Service Coordinator - Travel Support
Rochester, NY · On-site +1
$17.75 - $23.25/hr
Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related ...
Customer Service Coordinator - Travel Support
Batavia, NY · On-site +1
$17 - $22.25/hr
Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related ...
Customer Service Coordinator - Travel Support
Batavia, NY · On-site +1
$17 - $22.25/hr
Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related ...
Customer Service
Rochester, NY · On-site
$20 - $21/hr
Customer Support Location: Rochester NY Duration: 12 Months Responsibilities: * Handle inbound ... Provide accurate information regarding products, services, orders, and account status.
Quick apply
Customer Service
Rochester, NY · On-site
$20 - $21/hr
Customer Support Location: Rochester NY Duration: 12 Months Responsibilities: * Handle inbound ... Provide accurate information regarding products, services, orders, and account status.
Service & Support Specialist I
Victor, NY · Hybrid
$21 - $22/hr
... chat and correspondence) from internal and external customers; including but not limited to ... support of the customer/client to enhance service to our customers and internal partners.
Service & Support Specialist I
Victor, NY · Hybrid
$21 - $22/hr
... chat and correspondence) from internal and external customers; including but not limited to ... support of the customer/client to enhance service to our customers and internal partners.
Customer Service Associate
Fairport, NY · On-site
$18/hr
Our Customer Service Associate will initiate first party calls on behalf of our clients with ... Modifications will be made as needed to support changes in the business climate and requirements.
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Customer Service Associate
Fairport, NY · On-site
$18/hr
Our Customer Service Associate will initiate first party calls on behalf of our clients with ... Modifications will be made as needed to support changes in the business climate and requirements.
Customer Service Team Member Lori's Natural Foods - Rochester, NY Pay: $17.00 per hour Full-Time | ... Whether it's helping customers discover new products, supporting local vendors, or creating a ...
Quick apply
Customer Service Team Member Lori's Natural Foods - Rochester, NY Pay: $17.00 per hour Full-Time | ... Whether it's helping customers discover new products, supporting local vendors, or creating a ...
Customer Support
$16.75 - $21.50/hr
They must have the ability to provide quality customer service to small and midsized corporations. Must have the ability to problem solve, complete and submit customer changes or modifications to ...
Customer Support
$16.75 - $21.50/hr
They must have the ability to provide quality customer service to small and midsized corporations. Must have the ability to problem solve, complete and submit customer changes or modifications to ...
Customer Service Manager
Irondequoit, NY · On-site
$50K/yr
Supervise, direct, and support a team of 4-8 customer service and sales employees on a daily basis. * Schedule and coordinate staff coverage for phone and online sales operations. * Provide ongoing ...
Quick apply
Customer Service Manager
Irondequoit, NY · On-site
$50K/yr
Supervise, direct, and support a team of 4-8 customer service and sales employees on a daily basis. * Schedule and coordinate staff coverage for phone and online sales operations. * Provide ongoing ...
Customer Service Representative
Victor, NY · On-site
$19.95 - $23.10/hr
We are looking for a Customer Service Representative to support equipment service coordination for a Contract position based in Victor, New York. In this role, you will serve as a primary point of ...
Quick apply
Customer Service Representative
Victor, NY · On-site
$19.95 - $23.10/hr
We are looking for a Customer Service Representative to support equipment service coordination for a Contract position based in Victor, New York. In this role, you will serve as a primary point of ...
Customer Service Chat Support information
See Rochester, NY salary details
$11.86 - $13.30
5% of jobs
$13.30 - $14.75
11% of jobs
$15.90 is the 25th percentile. Wages below this are outliers.
$14.75 - $16.19
12% of jobs
$16.19 - $17.64
18% of jobs
The median wage is $18.04 / hr.
$17.64 - $19.08
17% of jobs
$20.19 is the 75th percentile. Wages above this are outliers.
$19.08 - $20.53
17% of jobs
$20.53 - $21.97
8% of jobs
$21.97 - $23.42
4% of jobs
$23.42 - $24.86
4% of jobs
$24.86 - $26.31
3% of jobs
$26.31 - $27.75
1% of jobs
$11
$18
$27
How much do customer service chat support jobs pay per hour?
As of Aug 4, 2026, the average hourly pay for customer service chat support in Rochester, NY is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.62 per hour, depending on experience, location, and employer.
What are the most common challenges faced by customer service chat support representatives and how can they overcome them?
Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.
What is the difference between Customer Service Chat Support vs Customer Service Representative?
| Aspect | Customer Service Chat Support | Customer Service Representative |
|---|---|---|
| Work Environment | Online chat platforms, remote work | In-person, call centers, or remote |
| Required Skills | Written communication, typing speed, problem-solving | Verbal communication, interpersonal skills |
| Common Certifications | Customer service or communication courses | None typically required, but customer service training |
| Industry Usage | Retail, tech, e-commerce, telecom | Retail, banking, telecom, hospitality |
Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.
What are the key skills and qualifications needed to thrive as a customer service chat support representative?
To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.
How much does a customer service chat support agent make?
Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.
How do you become a customer service chat support agent?
To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.
What is customer service chat support?
Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Rochester, NY? For Customer Service Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Rochester, NY look for? The top searched job categories for Customer Service Chat Support jobs in Rochester, NY are:
Full-time
Re-posted 23 days ago
Job description
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.