Technical Support
Rochester, NY · On-site
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
Technical Support
Rochester, NY · On-site
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
Customer Support Specialist
Victor, NY · On-site
$22 - $25/hr
Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning ...
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Customer Support Specialist
Victor, NY · On-site
$22 - $25/hr
Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning ...
Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers with billing questions, service inquiries, and inbound sales needs * Communicate technical ...
Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers with billing questions, service inquiries, and inbound sales needs * Communicate technical ...
Customer Service Lead
Rochester, NY · On-site
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Rochester, NY · On-site
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
New
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
New
Customer Service Lead
Victor, NY · On-site
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
New
Customer Service Lead
Victor, NY · On-site
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
New
... and chat Support customers with billing questions, service inquiries, and inbound sales needs Communicate technical information in a clear, concise, and approachable way Accurately document all ...
... and chat Support customers with billing questions, service inquiries, and inbound sales needs Communicate technical information in a clear, concise, and approachable way Accurately document all ...
Customer Service Lead
Victor, NY · On-site
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
New
Customer Service Lead
Victor, NY · On-site
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
New
Full Time Customer Service Representative $18-$20 hourly
Victor, NY · On-site
$18 - $20/hr
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
Full Time Customer Service Representative $18-$20 hourly
Victor, NY · On-site
$18 - $20/hr
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
Full Time Customer Service Representative $18-$20 hourly
Rochester, NY · On-site
$18 - $20/hr
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
Full Time Customer Service Representative $18-$20 hourly
Rochester, NY · On-site
$18 - $20/hr
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
New
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
New
Full Time Customer Service Representative $18-$20 hourly
Victor, NY · On-site
$18 - $20/hr
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
Full Time Customer Service Representative $18-$20 hourly
Victor, NY · On-site
$18 - $20/hr
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
Full Time Customer Service Representative $18-$20 hourly
Rochester, NY · On-site
$18 - $20/hr
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
Full Time Customer Service Representative $18-$20 hourly
Rochester, NY · On-site
$18 - $20/hr
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
As a Customer Service Representative, you will play an important role in the lifecycle of every ... Chat support Email support CRM (Customer Relationship Management)
... Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
New
... Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
New
Customer Service Representative (Concierge)
Rochester, NY · On-site
$20 - $25/hr
Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers with billing questions, service inquiries, and inbound sales needs * Communicate technical ...
Customer Service Representative (Concierge)
Rochester, NY · On-site
$20 - $25/hr
Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers with billing questions, service inquiries, and inbound sales needs * Communicate technical ...
Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers with billing questions, service inquiries, and inbound sales needs * Communicate technical ...
Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers with billing questions, service inquiries, and inbound sales needs * Communicate technical ...
Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers with billing questions, service inquiries, and inbound sales needs * Communicate technical ...
Troubleshoot connectivity and service-related issues via phone, email, and chat * Support customers with billing questions, service inquiries, and inbound sales needs * Communicate technical ...
Customer Service Chat Support information
See Rochester, NY salary details
$11.86 - $13.30
5% of jobs
$13.30 - $14.75
11% of jobs
$15.90 is the 25th percentile. Wages below this are outliers.
$14.75 - $16.19
12% of jobs
$16.19 - $17.64
18% of jobs
The median wage is $18.04 / hr.
$17.64 - $19.08
17% of jobs
$20.19 is the 75th percentile. Wages above this are outliers.
$19.08 - $20.53
17% of jobs
$20.53 - $21.97
8% of jobs
$21.97 - $23.42
4% of jobs
$23.42 - $24.86
4% of jobs
$24.86 - $26.31
3% of jobs
$26.31 - $27.75
1% of jobs
$11
$18
$27
How much do customer service chat support jobs pay per hour?
As of Jun 12, 2026, the average hourly pay for customer service chat support in Rochester, NY is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.62 per hour, depending on experience, location, and employer.
What are the most common challenges faced by Customer Service Chat Support representatives and how can they overcome them?
Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.
What is the difference between Customer Service Chat Support vs Customer Service Representative?
| Aspect | Customer Service Chat Support | Customer Service Representative |
|---|---|---|
| Work Environment | Online chat platforms, remote work | In-person, call centers, or remote |
| Required Skills | Written communication, typing speed, problem-solving | Verbal communication, interpersonal skills |
| Common Certifications | Customer service or communication courses | None typically required, but customer service training |
| Industry Usage | Retail, tech, e-commerce, telecom | Retail, banking, telecom, hospitality |
Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.
What are the key skills and qualifications needed to thrive as a Customer Service Chat Support representative, and why are they important?
To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.
What is Customer Service Chat Support?
Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Rochester, NY? For Customer Service Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Rochester, NY look for? The top searched job categories for Customer Service Chat Support jobs in Rochester, NY are:
Full-time
Posted 20 hours ago
Job description
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.