We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
Customer Service Lead
Rochester, NY · On-site
$20/hr
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Rochester, NY · On-site
$20/hr
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Canandaigua, NY · On-site
$18 - $20/hr
Customer Service Lead Hourly pay rate: $18.00 - $20.00 Schedule needed: 40 hours per week including ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Canandaigua, NY · On-site
$18 - $20/hr
Customer Service Lead Hourly pay rate: $18.00 - $20.00 Schedule needed: 40 hours per week including ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Rochester, NY · On-site
$20/hr
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Rochester, NY · On-site
$20/hr
As a Customer Service Lead, you will play an important role in the lifecycle of every customer ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
$18 - $20/hr
Customer Service Lead Hourly pay rate: $18.00 - $20.00 Schedule needed: 40 hours per week including ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
$18 - $20/hr
Customer Service Lead Hourly pay rate: $18.00 - $20.00 Schedule needed: 40 hours per week including ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Canandaigua, NY · On-site
$18 - $20/hr
Customer Service Lead Hourly pay rate: $18.00 - $20.00 Schedule needed: 40 hours per week including ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Canandaigua, NY · On-site
$18 - $20/hr
Customer Service Lead Hourly pay rate: $18.00 - $20.00 Schedule needed: 40 hours per week including ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Canandaigua, NY · On-site
$18 - $20/hr
Customer Service Lead Hourly pay rate: $18.00 - $20.00 Schedule needed: 40 hours per week including ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Lead
Canandaigua, NY · On-site
$18 - $20/hr
Customer Service Lead Hourly pay rate: $18.00 - $20.00 Schedule needed: 40 hours per week including ... Chat support Email support CRM (Customer Relationship Management)
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced ...
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced ...
Customer Service Representative | Billing Support
Rochester, NY · On-site
$15.75 - $21.50/hr
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced ...
Customer Service Representative | Billing Support
Rochester, NY · On-site
$15.75 - $21.50/hr
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced ...
The Recycled Materials Support Specialist serves as the primary point of contact for customers managing recycling and pallet services. This role ensures an exceptional customer experience through ...
The Recycled Materials Support Specialist serves as the primary point of contact for customers managing recycling and pallet services. This role ensures an exceptional customer experience through ...
Remote Customer Service Representative
Rochester, NY · Remote
$15.75 - $21.50/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Customer Service Representative
Rochester, NY · Remote
$15.75 - $21.50/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Customer Service Representative
Rochester, NY · Remote
$30K - $75K/yr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Quick apply
Remote Customer Service Representative
Rochester, NY · Remote
$30K - $75K/yr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
The Customer Sales Support position will play a key role in streamlining the sales process ... Strong reasoning, customer service, active listening, and good interpersonal skills are required.
The Customer Sales Support position will play a key role in streamlining the sales process ... Strong reasoning, customer service, active listening, and good interpersonal skills are required.
Customer Service Coordinator - Travel Support
Rochester, NY · On-site +1
$17.75 - $23.25/hr
Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related ...
Customer Service Coordinator - Travel Support
Rochester, NY · On-site +1
$17.75 - $23.25/hr
Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related ...
Customer Service Coordinator - Travel Support
Batavia, NY · On-site +1
$17 - $22.25/hr
Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related ...
Customer Service Coordinator - Travel Support
Batavia, NY · On-site +1
$17 - $22.25/hr
Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related ...
Customer Service Representative | Billing Support
Rochester, NY · On-site
$20 - $27.80/hr
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced ...
Customer Service Representative | Billing Support
Rochester, NY · On-site
$20 - $27.80/hr
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced ...
Customer Service
Rochester, NY · On-site
$15.75 - $21.50/hr
We are hiring a customer service representative to manage customer queries and complaints. You will ... Experience working with customer support.
Customer Service
Rochester, NY · On-site
$15.75 - $21.50/hr
We are hiring a customer service representative to manage customer queries and complaints. You will ... Experience working with customer support.
Be Seen First
Customer Service
Rochester, NY · On-site
$20 - $25/hr
The Customer Service role is vital in ensuring exceptional support to customers through effective communication, accurate order processing, and thorough product knowledge. This individual contributor ...
Quick apply
Be Seen First
Customer Service
Rochester, NY · On-site
$20 - $25/hr
The Customer Service role is vital in ensuring exceptional support to customers through effective communication, accurate order processing, and thorough product knowledge. This individual contributor ...
Customer Service
Rochester, NY · On-site
$20 - $21/hr
Customer Support Location: Rochester NY Duration: 12 Months Responsibilities: * Handle inbound ... Provide accurate information regarding products, services, orders, and account status.
Quick apply
Customer Service
Rochester, NY · On-site
$20 - $21/hr
Customer Support Location: Rochester NY Duration: 12 Months Responsibilities: * Handle inbound ... Provide accurate information regarding products, services, orders, and account status.
Customer Service Associate
Fairport, NY · On-site
$13.75 - $19/hr
Our Customer Service Associate will initiate first party calls on behalf of our clients with ... Modifications will be made as needed to support changes in the business climate and requirements.
Customer Service Associate
Fairport, NY · On-site
$13.75 - $19/hr
Our Customer Service Associate will initiate first party calls on behalf of our clients with ... Modifications will be made as needed to support changes in the business climate and requirements.
Customer Service Chat Support information
See Rochester, NY salary details
$11.86 - $13.30
5% of jobs
$13.30 - $14.75
11% of jobs
$15.90 is the 25th percentile. Wages below this are outliers.
$14.75 - $16.19
12% of jobs
$16.19 - $17.64
18% of jobs
The median wage is $18.04 / hr.
$17.64 - $19.08
17% of jobs
$20.19 is the 75th percentile. Wages above this are outliers.
$19.08 - $20.53
17% of jobs
$20.53 - $21.97
8% of jobs
$21.97 - $23.42
4% of jobs
$23.42 - $24.86
4% of jobs
$24.86 - $26.31
3% of jobs
$26.31 - $27.75
1% of jobs
$11
$18
$27
How much do customer service chat support jobs pay per hour?
As of Aug 28, 2026, the average hourly pay for customer service chat support in Rochester, NY is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.62 per hour, depending on experience, location, and employer.
What is customer service chat support?
Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are the key skills and qualifications needed to thrive as a customer service chat support representative?
To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.
What are the most common challenges faced by customer service chat support representatives and how can they overcome them?
Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.
What is the difference between Customer Service Chat Support vs Customer Service Representative?
| Aspect | Customer Service Chat Support | Customer Service Representative |
|---|---|---|
| Work Environment | Online chat platforms, remote work | In-person, call centers, or remote |
| Required Skills | Written communication, typing speed, problem-solving | Verbal communication, interpersonal skills |
| Common Certifications | Customer service or communication courses | None typically required, but customer service training |
| Industry Usage | Retail, tech, e-commerce, telecom | Retail, banking, telecom, hospitality |
Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.
Are remote customer service chat support jobs legit?
Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.
How to become a customer service chat support agent?
To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.
What are popular job titles related to Customer Service Chat Support jobs in Rochester, NY?
For Customer Service Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Rochester, NY look for?
The top searched job categories for Customer Service Chat Support jobs in Rochester, NY are:
Technical Support
Rochester, NY
Launch Focus
Full-time
Re-posted 18 days ago
Job description
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.