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Customer Service Chat Support Jobs in Rochester, NY

Wawa

Customer Service Supervisor

Ontario, NY · On-site

Drive customer satisfaction, support store operations, and motivate associates to achieve sales goals. If you have strong leadership, customer service, and retai

Alphabe Insight

Customer Service Specialist

Rochester, NY · On-site

$57K - $62K/yr

Support process improvements and contribute to service excellence initiatives. Qualifications * Bachelor's degree preferred or equivalent professional experience. * Proven background in customer ...

Wawa

Customer Service Supervisor

Ontario, NY · On-site

Drive customer satisfaction, support store operations, and motivate associates to achieve sales goals. If you have strong leadership, customer service, and retai

Mr Handyman

Customer Service Representative

Rochester, NY · On-site

$18 - $20/hr

... support of industry-leading software and business systems. Why You'll Want to Join Our Team at Mr ... Handyman as a Customer Service Representive Here are just a few of the benefits you'll receive when ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Rochester, NY

Customer Service Chat Support information

See Rochester, NY salary details

$11

$18

$27

How much do customer service chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service chat support in Rochester, NY is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.62 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Rochester, NY? For Customer Service Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Rochester, NY look for? The top searched job categories for Customer Service Chat Support jobs in Rochester, NY are:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,393 per year, or $18.9 per hour.

Customer Service Assistant

Limitless East Marketing

Rochester, NY • On-site

$40K - $44K/yr

Full-time

Re-posted 28 days ago

Job description

Company Description

At Elevare Branding, we believe in the power of strategic communication and meaningful brand experiences. We partner with businesses to elevate their presence through thoughtful advertising, creative execution, and strong market positioning. Our team is built on collaboration, professionalism, and a commitment to delivering high-quality results for our clients.

Job Description

We are seeking a Customer Service Assistant to support daily client operations and serve as a key point of contact for customer inquiries. This role is ideal for a detail-oriented professional who enjoys structured work, client interaction, and contributing to smooth internal processes. You will play a vital role in maintaining strong client relationships while supporting operational efficiency.

Responsibilities

  • Respond to customer inquiries in a professional and timely manner

  • Assist clients with service-related questions and requests

  • Maintain accurate records of customer interactions and updates

  • Coordinate internally to ensure effective resolution of client needs

  • Support administrative and operational customer service tasks

  • Uphold company standards in all client communications

Qualifications

  • Strong written and verbal communication skills

  • Professional demeanor and customer-focused mindset

  • Excellent organizational and time-management abilities

  • Ability to work independently and as part of a team

  • Attention to detail and problem-solving skills

  • Comfort working in a structured, fast-paced environment

Additional Information

  • Competitive salary ($40,000 - $44,000)

  • Growth opportunities within the company

  • Skill development and professional training

  • Supportive and structured work environment

  • Stable full-time position

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