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Online Customer Support Representative Jobs in Rochester, NY

INA Solution Inc

Customer Care Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Support Representative Location: Rochester, NY Duration: 6 Months+ Required Skills: * Collections experience required * Customer service/call center experience * Background in finance ...

Infojini Inc

Customer Support

Rochester, NY

$16.75 - $21.50/hr

They must have the ability to provide quality customer service to small and midsized corporations. Must have the ability to problem solve, complete and submit customer changes or modifications to ...

Monroe Tractor

Product Support Representative

Batavia, NY

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in ... You will be required to establish long-lasting customer relationships, all while offering the ...

Monroe Tractor

Product Support Representative

Batavia, NY · On-site

$38K - $42K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in ... You will be required to establish long-lasting customer relationships, all while offering the ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform customer call backs as appropriate and small business customer support. Proactively monitor all in-service systems and respond to major events appropriately. Ability to work in a fast-paced ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform customer call backs as appropriate and small business customer support. Proactively monitor all in-service systems and respond to major events appropriately. Ability to work in a fast-paced ...

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All JobsOnline Customer Support Representative JobsOnline Customer Support Representative Jobs in Rochester, NY

Online Customer Support Representative information

See Rochester, NY salary details

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How much do online customer support representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for online customer support representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

Can you work from home as an online customer support representative?

Yes, many online customer support representatives work remotely from home, utilizing communication tools like live chat, email, and phone systems. Employers often require reliable internet access and may provide training on specific software or platforms to perform the job effectively.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the most commonly searched types of Customer Support Representative jobs in Rochester, NY?

The most popular types of Customer Support Representative jobs in Rochester, NY are:

What are popular job titles related to Online Customer Support Representative jobs in Rochester, NY?

For Online Customer Support Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Online Customer Support Representative jobs in Rochester, NY look for?

The top searched job categories for Online Customer Support Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Online Customer Support Representative jobs?

Cities near Rochester, NY with the most Online Customer Support Representative job openings:

Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Support Representative

INA Solution Inc

Rochester, NY • On-site

$15.75 - $21.50/hr

Contractor

Posted 7 days ago

Job description

Job Title: Customer Support Representative
Location: Rochester, NY
 
 

Required Skills:

  • 1–3 years of customer service or collections experience
  • Banking, finance, accounting, or payroll experience is a plus
  • Strong communication and problem-solving skills
  • Proficiency in Microsoft Excel, Word, and Access