ZipRecruiter

Log In

1

Seasonal Email Customer Support Jobs in Rochester, NY

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Customer Support Location: Rochester NY Duration: 12 Months Responsibilities: * Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.

next page

Showing results 1-20

All JobsEmail Customer Support JobsSeasonal Email Customer Support JobsSeasonal Email Customer Support Jobs in Rochester, NY

Seasonal Email Customer Support information

See Rochester, NY salary details

$8

$15

$21

How much do seasonal email customer support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for seasonal email customer support in Rochester, NY is $15.65, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $17.07 per hour, depending on experience, location, and employer.

What is a seasonal email customer support representative?

Seasonal Email Customer Support representatives are customer service professionals hired for a limited period, often during peak seasons such as holidays or major sales events, to handle increased volumes of customer inquiries via email. Their primary role is to respond to customer questions, resolve issues, and provide product or order information through written communication. These positions require strong written communication skills, attention to detail, and the ability to manage multiple tasks efficiently. Seasonal roles can be a good opportunity for gaining experience and may sometimes lead to permanent positions.

What skills and qualifications are needed to thrive as a seasonal email customer support representative?

To thrive as a Seasonal Email Customer Support representative, you need strong written communication skills, attention to detail, and familiarity with standard office software, typically supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems like Zendesk or Salesforce, and knowledge of email ticketing tools, are commonly required. Patience, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic support for customers during high-volume periods, directly impacting customer satisfaction and business reputation.

What are common challenges faced by seasonal email customer support representatives, and how can they be managed effectively?

Seasonal Email Customer Support representatives often encounter high volumes of inquiries during peak periods, which can make managing response times and maintaining quality challenging. Balancing speed with thorough, personalized responses is key, and using templates or knowledge bases can help address repetitive questions efficiently. It's important to stay organized, prioritize urgent issues, and communicate clearly with customers and team members. Regular check-ins with supervisors and leveraging team collaboration tools can also support a smooth workflow during busy seasons.

What is the difference between Seasonal Email Customer Support vs Email Customer Support?

AspectSeasonal Email Customer SupportEmail Customer Support
CredentialsBasic customer service skills, familiarity with email platformsSame as seasonal, often no specialized certifications required
Work EnvironmentTemporary, seasonal campaigns, remote or office-basedYear-round, consistent support environment
Industry UsageHigh during holiday seasons or promotional periodsOngoing support across industries
Search/Comparison IntentFocus on seasonal support roles, temporary jobsLong-term customer support careers

Seasonal Email Customer Support roles are temporary positions focused on handling customer inquiries during peak seasons, such as holidays. In contrast, Email Customer Support involves ongoing, year-round support responsibilities. Both roles require similar skills and credentials but differ mainly in duration and seasonal demand.

What are the most commonly searched types of Email Customer Support jobs in Rochester, NY?

The most popular types of Email Customer Support jobs in Rochester, NY are:

What are popular job titles related to Seasonal Email Customer Support jobs in Rochester, NY?

For Seasonal Email Customer Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Seasonal Email Customer Support jobs in Rochester, NY look for?

The top searched job categories for Seasonal Email Customer Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Seasonal Email Customer Support jobs?

Cities near Rochester, NY with the most Seasonal Email Customer Support job openings:

Seasonal Email Customer Support jobs near you
Infographic showing various Seasonal Email Customer Support job openings in Rochester, NY as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,547 per year, or $15.6 per hour.

Customer Support Specialist

Limitless East Marketing

Rochester, NY • On-site

$49K - $54K/yr

Full-time

Re-posted 25 days ago

Job description

Company Description

GG Media is a forward-thinking company dedicated to delivering innovative solutions and exceptional results for our clients. We value structure, collaboration, and continuous improvement, and we are committed to creating an environment where professionals can grow, contribute meaningfully, and build long-term careers.

Job Description

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Rochester, NY. This role is essential in ensuring a seamless and positive experience for our clients by providing timely, accurate, and professional support. The ideal candidate is a strong communicator with a problem-solving mindset and a passion for delivering outstanding service.

Responsibilities

  • Serve as a primary point of contact for customer inquiries via phone, email, and internal systems

  • Provide clear, professional, and efficient assistance to resolve customer questions and concerns

  • Maintain accurate records of customer interactions and support activities

  • Collaborate with internal departments to ensure effective issue resolution

  • Follow established procedures while contributing ideas to improve customer service processes

  • Uphold company standards for quality, professionalism, and confidentiality

Qualifications

  • Strong verbal and written communication skills

  • Excellent organizational and time-management abilities

  • Ability to handle multiple tasks while maintaining attention to detail

  • Problem-solving skills with a customer-focused approach

  • Comfortable working in a fast-paced, team-oriented environment

  • Proficiency with basic computer systems and office software

Additional Information

  • Competitive salary ($49,000 - $54,000 annually)

  • Growth opportunities within a stable and expanding company

  •  

  • Supportive and professional work environment

  • Ongoing skill development and training

  • Consistent full-time schedule

Apply