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Senior Customer Retention Jobs in Rochester, NY (NOW HIRING)

Honeywell

Lead Customer Experience Specialist

Pittsford, NY · On-site

$16.25 - $21.25/hr

You will report directly to our Sr Customer Experience Supervisor and you'll work out of our ... loyalty and retention. * Demonstrate a deep understanding of customer challenges, goals, and ...

Cotality

Sr Associate, Customer Care

Rochester, NY · On-site

$14.25 - $19.75/hr

Identifies customers' needs, research using various systems, utilizes tools to interpret and ... Cotality is an Equal Opportunityemployer committed to attracting and retaining thebest-qualified ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site +1

$94K/yr

... senior leadership, product teams, service teams and IT. Responsibilities * Builds and analyzes ... client retention. * Create and administer client dashboards to provide updates for various ...

Butler/Till, Inc.

Senior Marketing Strategist

Rochester, NY · On-site +1

$60K - $95K/yr

The Senior Marketing Strategist partners with clients to diagnose performance challenges, present ... Experience in consultative selling, account retention, or customer success roles in B2B marketing ...

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All JobsCustomer Retention JobsSenior Customer Retention JobsSenior Customer Retention Jobs in Rochester, NY

Senior Customer Retention information

See Rochester, NY salary details

$44.4K

$101.5K

$119.9K

How much do senior customer retention jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior customer retention in Rochester, NY is $101,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $114,900.00 per year, depending on experience, location, and employer.

What is a senior customer retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What are the key skills and qualifications needed to thrive as a senior customer retention specialist?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.

How does a senior customer retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

What are popular job titles related to Senior Customer Retention jobs in Rochester, NY?

For Senior Customer Retention jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior Customer Retention jobs in Rochester, NY look for?

The top searched job categories for Senior Customer Retention jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Customer Retention jobs?

Cities near Rochester, NY with the most Senior Customer Retention job openings:

Senior Customer Retention jobs near you

Sales Support & Enablement Senior Manager

Wayne, PA

superiorplus
See more jobs at superiorplusexternal

$145K - $160K/yr

Full-time

Posted 15 days ago

Job description

Reporting to the North American Vice President, Commercial Acquisition & Retention, the Sales Support & Enablement Senior Manager leads the strategy, performance, and effectiveness of the North American Sales organization. This role provides leadership across Sales Support, Sales Enablement, Learning & Development, Incentives & Analytics, and Sales Technology functions supporting U.S. and Canadian Commercial Sales and Retention teams.

As a strategic partner to Sales Directors and leadership teams, you will drive sales productivity, strengthen leadership capability, optimize incentive and analytics programs, and implement development strategies that accelerate individual and team performance.

Why join us:

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What You'll Do

  • Lead and develop teams responsible for Sales Support, Sales Enablement, Learning & Development, and Incentives & Analytics.
  • Drive sales performance through incentive strategy, reporting, analytics, and data-driven insights.
  • Design and implement onboarding, training, coaching, and performance improvement programs for sales representatives and managers.
  • Partner with sales leaders to identify capability gaps and execute targeted development and coaching initiatives.
  • Oversee sales technology, CRM, and enablement platforms to enhance seller productivity and effectiveness.
  • Collaborate with Marketing to align enablement strategies with go-to-market initiatives and campaigns.
  • Support customer retention teams through analytics, training, tools, and process improvements.
  • Champion best practices, operational excellence, and continuous improvement across the sales organization.
  • Build and mentor a high-performing team capable of supporting a complex, multi-national sales environment.

What You'll Bring

  • 10+ years of experience in sales enablement, sales operations, learning & development, or commercial leadership, including 5+ years in a senior leadership role.
  • Proven success partnering with senior sales leaders to improve performance and build organizational capability.
  • Strong expertise in sales incentives, analytics, CRM systems, sales technologies, and performance management.
  • Experience developing and leading training, coaching, and leadership development programs in a large-scale or multi-regional organization.
  • Exceptional analytical, communication, and stakeholder management skills.
  • Experience supporting both sales acquisition and customer retention functions is an asset.
  • English proficiency is required to support the full North American business
  • Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening

The expected annual salary range for this role is $145,000 - $160,000 a year.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, geographical location, as well as market and business considerations.

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