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Flexible Shopify Customer Service Jobs in Rochester, NY

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

Must have a flexible schedule * Strong attention to detail Martinizing Dry Cleaning is dedicated to ... We're proud to serve our community and our first-rate customer service will earn your trust. Your ...

Adecco

Customer Service Representative

Geneseo, NY

$17 - $22/hr

Onsite Customer Service Representative Passionate about communication and helping others? Launch ... M-F Days with a flexible schedule Position Type: Direct Hire (Benefits start Day 1) Pay: $21.43 ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Requires willingness to work flexible schedule, including evenings and weekend hours Preferred ...

Walgreens

Customer Service Associate

Irondequoit, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Requires willingness to work flexible schedule, including evenings and weekend hours Preferred ...

Walgreens

Customer Service Associate

Spencerport, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Requires willingness to work flexible schedule, including evenings and weekend hours Preferred ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Requires willingness to work flexible schedule, including evenings and weekend hours Preferred ...

Walgreens

Customer Service Associate

Pittsford, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Requires willingness to work flexible schedule, including evenings and weekend hours Preferred ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

Must have a flexible schedule * Strong attention to detail Martinizing Dry Cleaning is dedicated to ... We're proud to serve our community and our first-rate customer service will earn your trust. Your ...

Walgreens

Customer Service Associate

Webster, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Requires willingness to work flexible schedule, including evenings and weekend hours Preferred ...

Walgreens

Customer Service Associate

Ontario, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Requires willingness to work flexible schedule, including evenings and weekend hours Preferred ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive ... Requires willingness to work flexible schedule, including evenings and weekend hours Preferred ...

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All JobsShopify Customer Service JobsFlexible Shopify Customer Service JobsFlexible Shopify Customer Service Jobs in Rochester, NY

Flexible Shopify Customer Service information

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How much do flexible shopify customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for flexible shopify customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a flexible Shopify customer service representative?

A Flexible Shopify Customer Service representative is a professional who assists Shopify store customers with inquiries, problems, or orders, often working remotely or on a flexible schedule. Their duties include responding to customer emails, chats, or calls, resolving issues related to products, orders, payments, or returns, and providing a positive shopping experience. These representatives often adapt their working hours to meet the needs of both the business and its customers, making them ideal for stores that operate across different time zones. They may use Shopify’s admin panel and customer support tools to manage customer interactions efficiently. Strong communication skills and a good understanding of the Shopify platform are essential for this role.

What are the key skills and qualifications needed to thrive as a flexible Shopify customer service representative?

To thrive as a Flexible Shopify Customer Service representative, you need strong product knowledge, problem-solving abilities, and experience in e-commerce platforms, preferably with prior customer service experience. Familiarity with Shopify's admin panel, ticketing systems like Zendesk or Gorgias, and live chat tools is typically required. Exceptional communication, patience, and adaptability are standout soft skills for addressing diverse customer inquiries and managing fluctuating workloads. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive brand reputation in the dynamic e-commerce environment.

What are the typical challenges faced by flexible Shopify customer service representatives, and how can they be managed effectively?

Flexible Shopify Customer Service representatives often juggle multiple communication channels such as email, chat, and phone while addressing diverse customer inquiries. A common challenge is managing high volumes of requests during peak sales periods, which requires strong organizational skills and the ability to prioritize effectively. Representatives must also be comfortable learning Shopify’s evolving platform features to provide accurate support. Staying proactive by keeping up with product updates and collaborating closely with technical and sales teams helps ensure customer issues are resolved efficiently and builds a positive customer experience.

What is the difference between Flexible Shopify Customer Service vs Shopify Support Specialist?

AspectFlexible Shopify Customer ServiceShopify Support Specialist
CredentialsBasic customer service skills, familiarity with Shopify platformCustomer service experience, Shopify platform knowledge, possibly certifications
Work EnvironmentRemote or on-site, e-commerce support teamsRemote or on-site, dedicated Shopify support teams
Employer & IndustryOnline retail, e-commerce businesses using ShopifyShopify platform users, e-commerce companies
Search & Comparison IntentUnderstanding customer service roles in ShopifySeeking specialized Shopify support roles

Flexible Shopify Customer Service involves providing general support to Shopify store customers, focusing on order issues, inquiries, and basic troubleshooting. Shopify Support Specialists typically have more in-depth platform knowledge, handling technical issues and advanced support tasks. Both roles are essential in e-commerce, but the Support Specialist position often requires more specific Shopify expertise.

What are popular job titles related to Flexible Shopify Customer Service jobs in Rochester, NY?

For Flexible Shopify Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Flexible Shopify Customer Service jobs in Rochester, NY look for?

The top searched job categories for Flexible Shopify Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Flexible Shopify Customer Service jobs?

Cities near Rochester, NY with the most Flexible Shopify Customer Service job openings:

Flexible Shopify Customer Service jobs near you

Customer Service Representative

Bene-Care HR Services

Henrietta, NY

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Customer Service Team Member

Lori's Natural Foods – Rochester, NY
Pay: $17.00 per hour
Full-Time | 40 Hours per Week

At Lori's Natural Foods, we're more than a grocery store. We're a local, family-owned business that's been helping our community live healthier lives for decades. Whether it's helping customers discover new products, supporting local vendors, or creating a welcoming shopping experience, our team makes a difference every day.

We're looking for friendly, dependable, and motivated individuals who enjoy working with people and want to be part of a supportive team. No two days are exactly alike, and you'll have the opportunity to learn different areas of the store while building valuable retail and customer service experience.

If you're someone who enjoys staying busy, helping others, and working in a positive environment, we'd love to meet you.

What You'll Do

As a Customer Service Team Member, you'll help create an exceptional shopping experience by:

  • Greeting customers and providing friendly, knowledgeable service
  • Operating the cash register accurately and efficiently
  • Stocking shelves and maintaining attractive product displays
  • Keeping products organized, faced, and properly rotated
  • Checking expiration dates and maintaining product quality
  • Answering customer questions and assisting with product recommendations
  • Answering phones and helping with customer orders
  • Assisting in different departments as needed
  • Maintaining a clean, organized, and welcoming store environment
  • Staying productive and supporting the team throughout your shift
What We're Looking For

We're looking for someone who is:

  • Friendly, approachable, and enjoys helping people
  • Reliable with excellent attendance
  • A strong team player who is willing to jump in wherever needed
  • Self-motivated and able to stay productive throughout the day
  • Interested in health, wellness, and natural foods
  • Comfortable working in a fast-paced retail environment
  • Detail-oriented and organized

Previous grocery, retail, or customer service experience is helpful, but not required. We're happy to train the right person!

Schedule
  • Full-time (40 hours per week)
  • Evening and weekend availability is required
  • Flexible scheduling based on business needs
Physical Requirements

This is an active position that requires:

  • Standing and walking for extended periods
  • Frequent bending, reaching, twisting, and lifting
  • Regular lifting of up to 50 pounds
  • Working in refrigerated and freezer areas as needed
  • Climbing ladders when necessary
  • Attention to detail when reading labels, pricing, and expiration dates
Why You'll Love Working at Lori's
  • Supportive, family-owned work environment
  • Health, dental, and vision insurance
  • Paid time off
  • Employee discount on healthy foods and supplements
  • Retirement benefits
  • Opportunities for growth and advancement
  • Work with a team that values community, wellness, and exceptional customer service

At Lori's Natural Foods, we believe our employees are just as important as our customers. If you're looking for a workplace where you can grow, make meaningful connections, and be part of a team that genuinely enjoys what they do, we'd love to hear from you.

Apply today and become part of the Lori's Natural Foods family!

Lori's Natural Foods is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and provide equal employment opportunities to all applicants and employees in accordance with applicable federal, state, and local laws. Reasonable accommodations are available throughout the hiring process for qualified individuals with disabilities.