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Online Customer Support Representative Jobs in Rochester, NY

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Customer Support Location: Rochester NY Duration: 12 Months Responsibilities: * Handle inbound ... Maintain a positive, professional attitude while representing the company brand. Skills Required:

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Online Customer Support Representative information

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How much do online customer support representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for online customer support representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

What are the most commonly searched types of Customer Support Representative jobs in Rochester, NY?

The most popular types of Customer Support Representative jobs in Rochester, NY are:

What are popular job titles related to Online Customer Support Representative jobs in Rochester, NY?

For Online Customer Support Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Online Customer Support Representative jobs in Rochester, NY look for?

The top searched job categories for Online Customer Support Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Online Customer Support Representative jobs?

Cities near Rochester, NY with the most Online Customer Support Representative job openings:

Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Product Support Representative-Outside Sales

Monroe Tractor

Canandaigua, NY • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business!
The Product Support Representative (PSR) is an experienced OUTSIDE SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.
Qualifications
  • Prior experience in the heavy equipment construction and/or agriculture industry.
  • Previous sales experience is required.
  • Strong independent work ethic.
  • Able to work within a team environment to achieve individual as well as branch goals.
  • Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers.
  • Clear and concise communications.
  • A strong sense of urgency, managing time well.
  • Proficient computer technology skills to utilize company-authorized software, internet, email, etc.

Responsibilities
  • Assist customers by asking questions and listening carefully to their responses.
  • Explain product performance, application, and benefits to customers.
  • Resolve customer product issues.
  • Address any customer complaints or concerns and come up with acceptable solutions.
  • Successfully increase profit and productivity in parts and service market shares.

Benefits
  • Medical, Dental & Vision Insurance
  • Health Savings Account (Employer + Employee Contributions)
  • Accident & Disease Insurance
  • 401K Plan + Match
  • Competitive Paid time off Policy
  • Short/Long Term Disability
  • Annual Reviews
  • Base + Incentive Bonus Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.
This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.
Pay Transparency
$50,000-$55,000 USD

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